At a recent Fortune Brainstorm Tech event in Las Vegas, OpenTable’s CTO, Sagar Mehta, discussed how AI agents are reshaping business productivity. Sharing the stage with leaders from Salesforce and Land O’Lakes, Mehta highlighted how AI tools can help streamline tasks and enhance operational efficiency, specifically in the restaurant industry.
During the event, they discuss:
- Efficiency gains from AI-powered tools, including OpenTable’s assisted review responses, which crafts personalized responses to online reviews for restaurants, reducing repetitive tasks for staff and freeing them up to focus on the guests in front of them.
- How AI can be used to extract actionable insights to help both customers and employees make smarter decisions.
- The role of humans in overseeing AI agents and the need to be ready to step in when necessary, like when a guest calls with a complex reservation request.
The future of AI—in the restaurant industry and beyond—is bright. At OpenTable, we’re embracing this new technology and innovating to help restaurants run service like clockwork and make smarter decisions.
Watch the 25-minute panel and read the full article at Fortune.
