Next-gen Guest Relationship Management is here

April 2025

More ways to connect with guests and streamline operations

New tools make it easier to engage guests, manage private events, and keep service running smoothly.

Learn more

Key features:

• Use the Owner app to Directly message guests, plus plan for service with a view of Reservation timelines
• Directly message diners on your online waitlist
• Streamline your operations with 3 new POS integrations: Union, PixelPoint and Heartland.
• Better prepare with Experience details now included in the Pre-shift report
• Help get your private dining venues in front of more guests and generate more leads with a new private dining discovery page
• Event managers can now view availability and assign tables to private dining leads—plus, reservation details are auto-populated, saving time, reducing errors, and accelerating sales
• Release future availability for standard and Experience reservations, giving guests a reason to book ASAP

December 2024

New ways to keep your restaurant running smoothly

Better manage your Experiences with new booking cutoffs, scheduling, and inventory management tools. Plus, enjoy expanded POS integrations, access to OpenTable’s Global Guestbook, and a drag-and-drop editor for customized email marketing campaigns.

Learn more

Key features:

• Set booking cutoffs for Experiences
• Create Experiences in advance and schedule a launch date
• Release Experiences inventory for standard dining
• Create Experience-specific booking policies
• New POS integration with Auphan
• Access to OpenTable’s Global Guestbook
• Customize for more compelling email marketing campaigns

October 2024

New ways to attract guests and grow revenue

Sell tickets to Experiences that aren’t tied to tables, customize them to your brand, and modify bookings with ease—this month brings tools to help you attract guests and increase revenue.

Learn more

Key features:

• Ticketed Experiences
• Streamlined booking modifications

September 2024

Convert more diners with new tools and integrations

Upload your menu in minutes, take reservations 24/7, and deliver even more personalized hospitality with OpenTable’s newest integrations.

Learn more

Key feature:

• AI voice integrations with PolyAI and Slang.ai
• Easy menu upload and management
• Integration with Bilt loyalty program
• Booking integration with Beli
• Create guest lists based on spend and visit history (Pro only)

August 2024

Elevated branding for Icons and enhancements to drive revenue

Shine a spotlight on your staff and mission as an Icon, see more precise ROI from digital marketing campaigns, and tap into enhanced Access Rules.

Learn more

Key features:

• Elevated restaurant profile for OpenTable Icons
• Clearer ROI results from digital marketing campaigns
• Enhanced Access Rules

July 2024

Simplify group management with new features

Create custom roles and permissions for your restaurants, manage reviews from one central hub, and recognize loyal guests quickly.

Learn more

Key features:

• Custom roles and user permissions for Groups
• Reviews for Groups enhancements
• Integration with Blackbird*

*Available for select Pro customers in San Francisco, Charleston, and New York City

June 2024

Get more leads with new Private Dining features

Grow your private dining business and save time with a streamlined home for managing your listings and a new way to capture leads.*

Key features:

• Customizable Private Dining widget
• A new Private Dining tab in OpenTable for Restaurants

Learn more

May 2024

New ways to maximize return from your space

Never miss a revenue opportunity with new ways to fill seats and fine-tune your offerings across Experiences and standard reservations.

• Variable pricing for Experiences
• Tailored turn times for Experiences
• Bulk hide guest database tool*
• Customizable user permissions
• Charge modal for front of house

*Available on Pro plan

Learn more

April 2024

Reach guests faster and help
reduce no-shows

Engage guests, fill seats, and reduce no-shows with group-level email campaigns, customizable reservation messages, and more.

Key features:

• Group-level email campaigns
• Customizable reservation messages
• Premium Communications hub
• Monetary rewards for email campaigns

Learn more

March 2024

More ways to integrate your tools and save time

OpenTable’s latest features help you run smoother shifts and take strain off your staff.

Key features:

• AI voice assistant, PolyAI
• Automated table statuses
• More POS integrations*

*Available exclusively to Core and Pro customers

Learn more

February 2024

Enhancements to help drive success

Set service charges for Experiences without adding a tax. Plus, unlock deeper guest insights with new automated tags that track what guests order and display conveniently in the guest profile.

Learn more

Key features:

• Flexible Experience service charges
• Enhanced automated guest tags*

*Available exclusively to Pro customers with select POS integrations

January 2024

New features to fuel efficiency

Provide better service to guests without adding extra tasks to your to-do list with Assisted Review Responses, expanded table statuses, and more.

Learn more

Key features:

• Assisted Review Responses*
• New detailed table status options

*Available exclusively on Pro

December 2023

New ways for your restaurant to shine

From a customizable reservation widget to a first-to-market TikTok integration that powers restaurant discovery, OpenTable restaurants gained valuable tools to help them stand out during the holiday rush and beyond.

Learn more

Key features:

• Customizable reservation widget
• Integration with TikTok
• OpenTable deposits directly in Toast POS
• View reservation history on the web

October 2023

More control over how you pack your house

Maximize seatings automatically (and set controls when you want!) with Smart Assign, fill last-minute openings, and communicate more efficiently with guests.

Key features:

• Smart Assign settings for more control of seatings
• Notify Me
• Enhanced Access Rules

Learn more

August 2023

Powerful tools to personalize the guest experience

Strengthen guest relationships and elevate your hospitality with robust guest data and real-time insights.

Key features:

• 360 Guest Profiles
• Activity Streams
• New review management tools
• Customized terms and conditions

Learn more

June 2023

New ways to connect with guests before, during and after their visits

Fill more seats, fuel VIP hospitality, and drive more revenue with more ways to communicate with guests, including email campaigns and direct messages via SMS.

Key features:

• Automated 2-click email campaigns
• Premium communications
• Enhanced Automated Tags
• All-in-one dashboard for managing reviews

Learn more

April 2023

Enhancements to improve ease of use

Easily set a monthly budget for Bonus Points campaigns, get discovered via new restaurant recommendations on ChatGPT, and more with OpenTable’s reliable, all-in-one platform.

Learn more

Key features:

• Monthly budget tools for Bonus Points campaigns
• Restaurant recommendations on ChatGPT
• More POS integrations

January 2023

A 12-course feast of new features

Recognize regulars at a glance, never miss a table touch, and maximize shifts for smoother operations.

Key features:

• Access Rules
• Real-time Guest Spend Alerts
• Automated Guest Tags
• Booking deposits
• Floor plan on iPhone
• Turn times by time period

Learn more