The restaurant industry in recovery

In March 2020, OpenTable launched the State of the Industry site to illustrate how COVID-19 has been impacting restaurants around the globe. More than a year later, the data from restaurants on our platform continues to tell a powerful story - identifying moments of recovery as cities, states, and countries reopen. We’ll continue to update the data daily to support ongoing work by government agencies, restaurant associations, and the media and to help our restaurant partners on their path to recovery.

Update: Starting on March 11, 2021, we’ve updated the dataset from January 1, 2021 onward to compare seated diners from 2021 to 2019, as opposed to year over year, and added a visual to highlight recovery by comparing this change in seated diners in 2020 to 2021. As of April 28, 2021, for the displayed datasets percentages are rounded down. For a complete view, download the dataset.

The first section shows seated diners from online, phone, and walk-in reservations
How many people dined in restaurants in 2021 and 2020, as compared to pre-pandemic in 2019.

The details: we continue to measure the overall impact of COVID-19 on the industry by showing seated diners at a sample of restaurants on the OpenTable network across all channels (online reservations, phone reservations, and walk-ins) in regions or metros with 50+ restaurants on the OpenTable network.

As of March 2021, we’ve updated the dataset from January 1, 2021 onward to compare seated diners from 2021 to 2019. This represents seated diners across all channels from the same sample of restaurants. While COVID-19 has had a significant impact on restaurant closures, this data does not account for the changes in the number of restaurants on our platform in a given area. As of April 28, 2021, for the displayed datasets percentages are rounded down. For a complete view, download the dataset.

For year-over-year comparisons, we continue to compare the same day of the week in 2020-21 to the same day of the week in 2019 (not the same date). For example, we’d compare Tuesday of week 11 in 2021 to Tuesday of week 11 in 2019.

To better reflect the state of the industry overall, this dataset is based on a sample of approximately 20,000 restaurants that provide OpenTable with information on all of their inventory in states or metros with 50+ restaurants on the OpenTable network. This sample of restaurants typically accounts for a majority of our seated online reservations.

The second section identifies moments of recovery by looking at those restaurants open for online reservations and states with the greatest recovery
This graph demonstrates where we are seeing recovery start to take shape, by looking at seated diners from 2021 and 2020 compared to 2019 levels at only the restaurants that have reopened and are once again serving guests in a given market. For example, if there were 50 seated diners in restaurants that have recently reopened in a given location on May 11, 2019 and on the same day in 2021 there was 1, then 2% would be displayed. For this chart, only markets with 500+ restaurants on OpenTable of which 10%+ are accepting online reservations are included.

The charts on the right show (1) top growing regions defined by those that have had the greatest growth (% change) in seated diners over the last 14-day period compared to the same date range in 2019 and (2) top performing metros defined by those regions that have seated the most total diners in the last 7-day period as compared to the same date 7-day range in 2019. Both graphs are limited to top performing regions North America.

Last Updated Fri, 05/14/2021, 12:06 PM

Seated diners from online, phone, and walk-in reservations

Name5/135/125/115/105/95/85/75/65/55/45/35/25/14/304/294/284/274/264/254/244/234/224/214/204/194/184/174/164/154/144/134/124/114/104/94/84/74/64/54/44/34/24/13/313/303/293/283/273/263/253/243/233/223/213/203/193/183/173/163/15
Global-24%-31%-32%-20%-30%-23%-24%-28%-28%-35%-35%-18%-19%-23%-29%-31%-34%-35%-22%-20%-24%-34%-38%-33%-37%-42%-61%-24%-40%-39%-42%-42%-29%-27%-29%-29%-32%-34%-30%-14%-33%-27%-28%-33%-31%-29%-30%-28%-29%-38%-43%-43%-41%-27%-27%-30%-39%-36%-44%-44%
Australia116%93%85%89%101%125%126%108%101%97%115%123%135%123%125%113%92%123%140%144%129%76%50%54%13%-15%154%273%82%100%82%98%108%126%120%124%114%94%236%142%109%49%159%88%68%79%119%131%120%105%96%69%53%99%122%118%107%103%77%72%
Canada-88%-91%-89%-88%-88%-88%-86%-85%-83%-87%-89%-86%-87%-84%-85%-88%-89%-87%-90%-90%-89%-88%-81%-84%-87%-87%-95%-80%-87%-86%-88%-90%-87%-88%-90%-73%-76%-78%-72%-78%-81%-63%-54%-62%-61%-44%-53%-51%-56%-55%-59%-57%-49%-50%-51%-58%-61%-51%-59%-54%
Germany-89%-94%-94%-91%-95%-94%-97%-96%-97%-97%-96%-96%-97%-98%-98%-98%-99%-98%-96%-96%-98%-98%-98%-97%-99%-98%-97%-97%-98%-97%-98%-99%-98%-98%-99%-99%-99%-99%-98%-97%-99%-99%-99%-98%-98%-99%-99%-99%-99%-99%-99%-99%-99%-99%-99%-98%-99%-99%-99%-99%
Ireland-100%-100%-99%-100%-100%-100%-100%-100%-99%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-99%-100%-100%-99%-100%-100%-100%-100%-100%-100%-99%-100%-100%-100%-100%-99%-100%-100%-100%-99%-100%-100%-98%-100%-100%-100%-100%-100%-100%-100%-100%-99%-99%-100%-99%-97%-100%
Mexico-3%-16%-6%224%26%3%-41%-12%-3%-8%10%11%12%12%13%-23%-19%3%10%12%4%-6%-6%-5%-5%13%-65%11%-18%-19%-26%-22%5%5%-3%-11%-13%-10%1%-12%-13%-10%5%1%6%10%-7%-8%-14%-20%-20%-19%-20%-11%-4%-11%-18%-16%-15%-14%
United Kingdom-44%-42%-47%-47%-19%-46%-27%-40%-45%-53%-39%-23%-29%-26%-38%-46%-44%-38%-36%-38%-34%-36%-38%-32%-52%-38%-40%-36%-47%-44%-43%-21%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%-100%
United States-14%-22%-24%-17%-27%-16%-15%-19%-20%-28%-29%-10%-11%-16%-22%-22%-25%-28%-14%-12%-17%-28%-34%-28%-27%-38%-62%-19%-34%-34%-38%-39%-19%-17%-17%-17%-21%-24%-22%-1%-24%-16%-20%-25%-23%-21%-20%-21%-21%-31%-37%-38%-35%-19%-20%-23%-32%-30%-39%-40%

Note: Both data for 2021 and 2020 use 2019 as a baseline.

Market recovery from restaurants reopening for online reservations globally and both the top growing and top performing regions in North America

The details: To help understand where recovery is taking shape, we looked at only the restaurants who have reopened their doors to serve guests again. Growth in seated diners at these restaurants now as compared to 2019 highlights how creative restaurants have gotten over the past year from increasing their outdoor seating to reducing their turn times so they can seat more guests.

The graph reflects the percentage of restaurants in our dataset that are accepting reservations from diners globally. The top growing and performing charts reflect the same rebounding restaurants in regions in North America.

The strongest growing states globally for the past 14 days.

StateGrowth14-day change
Quintana Roo (MX)20%
British Columbia (CA)10%
Massachusetts (US)8%
Hawaii (US)7%
Utah (US)7%

Seated diners at restaurants open for reservations

This table shows how the industry is responding as markets reopen by showing year-over-year seated diners across all channels at only the OpenTable restaurants that have chosen to reopen in a given market to demonstrate where we are seeing recovery start to take shape.

As an example, if there were 50 seated diners in OpenTable restaurants that have reopened in a given locale on May 11, 2019 and on the same day in 2021 there was 1, then 2% will be displayed. Only markets with 500+ restaurants on OpenTable of which 10%+ are accepting online reservations are included in this sample.

Name5/135/125/115/105/95/85/75/65/55/45/35/25/14/304/294/284/274/264/254/244/234/224/214/204/194/184/174/164/154/144/134/124/114/104/94/84/74/64/54/44/34/24/13/313/303/293/283/273/263/253/243/233/223/213/203/193/183/173/163/15
Global93%86%89%100%81%89%89%88%87%86%89%97%95%91%86%85%87%91%93%95%91%81%77%86%88%69%67%87%75%77%76%81%88%90%90%91%89%91%100%100%84%91%88%85%91%98%87%87%86%77%72%76%81%88%88%84%76%78%75%77%
Canada65%47%57%59%35%39%41%48%54%51%44%44%40%45%52%39%40%50%37%34%36%49%57%55%57%47%19%48%44%47%48%53%46%40%30%72%58%60%76%54%42%55%67%56%65%82%61%62%58%63%54%64%75%67%66%61%58%67%62%71%
Germany------------------------------------------------------------
Mexico74%65%74%100%95%76%47%66%74%72%83%83%83%83%84%60%63%79%82%80%76%70%71%73%74%81%33%75%61%62%60%62%77%77%74%68%67%70%80%67%66%67%76%74%77%84%68%67%64%62%61%63%64%66%69%66%61%64%66%66%
United Kingdom100%100%100%100%100%88%100%100%100%100%97%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%100%----------------------------
United States95%88%91%100%81%92%93%90%88%87%90%99%97%93%87%89%90%92%94%97%93%81%77%87%91%68%67%89%75%76%76%80%90%92%93%93%92%94%100%100%86%95%90%87%94%100%90%89%89%79%74%77%83%91%90%87%79%80%76%78%

Note: Both data for 2021 and 2020 use 2019 as a baseline.

Resources

To help our restaurant partners get back in action and navigate regulatory restrictions, we offer reopening guidance, ways to drive revenue and insights into diner expectations and behavior. We update this content and tips weekly.