We get it—your team’s juggling a million things, and there’s no time to answer every guest’s phone call or inquiry. That’s why we built Concierge, OpenTable’s new generative AI-powered dining assistant.
It helps restaurants ensure guests get the info they need to book with confidence, while saving your staff time.
Let Concierge handle the questions—so you can focus on hospitality
Concierge lives right on your OpenTable profile, acting like a knowledgeable friend who’s been to your restaurant and can answer guests’ questions in seconds.
From “Do you have outdoor seating?” to “Can you accommodate large groups or dietary needs?”, Concierge gives accurate, real-time answers—so your team doesn’t have to pick up the phone or pause service to respond.
Turn research into reservations
According to OpenTable data:*
- 54% of Americans research before making a reservation, and those who do spend around 21 minutes doing so.
- More than a quarter (27%) have abandoned the booking process because they couldn’t easily find the information they needed.
Concierge solves for all that—keeping your restaurant front and center during the research and booking process, while helping guests feel confident about booking a table at your spot.
Get the most out of Concierge
Concierge uses OpenTable’s rich restaurant data, including menus, reviews and descriptions, plus enhanced insights from integrations with Perplexity and OpenAI, to answer guest questions.
To help it deliver the best answers:
- Keep your OpenTable profile up to date.
- Upload your latest menu(s) directly to OpenTable—you can even import your menu using AI.
This helps diners get the most current and relevant information, so they can make confident booking decisions, helping you get more confirmed reservations.
The launch of Concierge is just one more way we’re deepening our commitment to AI-powered innovation through strategic partnerships, integrations like Slang AI and PolyAI, and proprietary tools.
*An online survey was conducted by PureSpectrum among 1,500 US consumers. Minimum quotas have been applied to major cities. Fieldwork took place between 12 May – 16 May 2025. Data has been collected adhering to MRS (Market Research Society) and ESOMAR guidelines to ensure ethical and accurate data collection.
