A close-up of a restaurant staff member using a tablet mounted on a stand, representing the use of technology for guest communications.

RESTAURANT SMS MESSAGING

Streamline your communications with guests-and keep them coming back

Included with Pro,* Premium Communications gives you a suite of customisable reservation emails and texts to engage guests at every step—and helps you get replies nearly 40% faster.**

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Stay connected to guests—no matter where they are

Send custom text messages before guests even arrive to confirm preferences, update waitlist guests, or prep for special occasions.

A smartphone showing an example of OpenTable's SMS Messaging feature: an automated reservation confirmation, followed by a personalized follow-up message from the restaurant asking about guest allergies.

Keep your brand front and center

Add your restaurant’s logo, colors, and profile image to confirmation emails, feedback surveys, and more—so every message feels like your brand.

Send the right message at the right time

Tailor the messaging of your automated reservation emails and waitlist texts, and adjust the timing for reminders.

A screenshot of the 'Customize message' feature in OpenTable, showing how dynamic content placeholders like Restaurant Nova, Empress of Chinatown and The Old Ship are used to automate personalized guest messages.

Get Premium Communications

Included with Pro^* or just $19/month for Core—cancel anytime.

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Frequently asked questions

Premium Communications is an enhanced suite of messaging features available on the Pro plan.* It allows OpenTable restaurants to:

Automatically deliver an SMS message to guests when they receive a direct message via OpenTable.
Customize the messaging in reservation reminder messages, reservation confirmation messages, waitlist messages, and online waitlist messages.
Customize the timing of transactional reminder messages.

Premium Communications helps restaurants:

Enhance the guest experience by delivering more personalized and timely messages.
Reduce no-shows—more flexible and branded reminders can help ensure guests remember and honor their reservations.
Increase efficiency by automating certain communications while maintaining a personal touch.
Get faster responses from guests so you can better prepare for service.
Keep your brand front and center by customizing your reservation emails with your restaurant’s voice and brand.

You can customize the content of your reservation confirmations and reminders, waitlist confirmations, and waitlist table is ready messages and the timing of your reservation reminders.

Guests with SMS notifications enabled will receive a direct SMS message with a preview of the restaurant’s message. This SMS will include a link to the full message in OpenTable so they can quickly respond.

No—you can use Premium Communications without turning on Direct Messaging, though some functionality may be limited.

Premium Communications is included with the Pro plan. It’s available as a monthly add-on for Core customers.

*Included with Pro; exclusions apply
**Based on guest response times among restaurants with and without Premium Communications

Want faster replies and happier guests?

Fill out the form below to learn how Premium Communications can help your restaurant streamline communications with guests.

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