OpenTable Feature Spotlights Safety Precautions at Restaurants

A masked server opens the door of a restaurant

Restaurants are undergoing many steps right now to address new health and safety concerns from the COVID-19 pandemic, and a new OpenTable feature aims to highlight the measures individual restaurants are taking to ease diner concerns. As restaurant doors reopen, OpenTable is ready to help diners safely rediscover dining out.

How it works

To see what safety precautions OpenTable restaurants are following, just visit any restaurant profile on the app or website. Your first time visiting, a pop-up about safety precautions will appear, if that restaurant has added them. Clicking on the pop-up message directs you to the details section of profiles, where the list appears under “Safety Precautions.”

Screenshots of a phone displaying how OpenTable's safety precautions show up

How it came to be

OpenTable data shows that diners are excited to get back to their favorite restaurants, but are doing so cautiously. In a recent OpenTable survey, 72 percent of diners said they believe that communicating cleaning policies is highly important to feeling safe eating in restaurants again. 

OpenTable is spotlighting restaurants’ safety protocols to ease those concerns, so restaurants can highlight what they’re doing to keep diners safe. Restaurant owners can now opt-in to fill out the specific procedures they are following within three major categories outlined by the CDC: Cleaning and Sanitizing, Social Distancing, and Personal Protective Equipment. The full list of safety precautions available in the app is listed below.

Whether you decide to order in or dine out, OpenTable is here to help navigate you through dining in the new normal. You can also navigate policies in your area; find what’s available for dine-in, takeout, or delivery; and grab a long-awaited, celebratory seat at the table.

Cleaning and Sanitizing
  • Surfaces sanitized between seatings
  • Common areas deep cleaned daily
  • Digital, disposable or sanitized menu provided
  • Sanitizer or wipes provided for customers
  • Contactless payment available
  • Sealed or wrapped utensils used
Physical Distancing
  • Limited number of seated diners
  • Distancing maintained in common areas
  • Extra space between tables
Protective Equipment
  • Waitstaff wear masks
  • Diners must wear masks unless eating or drinking
  • Sick staff prohibited in the workplace
  • Staff temperature check required
  • Diner temperature check required
  • Contact tracing information collected
  • Proof of vaccination required to dine indoors

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