Our luncheon for 5 at Capital Grille was beyond perfect. We were celebrating a birthday and the waitstaff and restaurant were so very hospitable. They went above and beyond to make my friend feel very special. We will return and highly recommend The Capital Grille. If it is on the menu order the Lobster Bisque it is amazingly delicious, as was the rest of our meals.

I have been to the Capital Grille numerous times and have always had a wonderful experience until my most recent visit. I was celebrating my girlfriends birthday and upon arrival we were immoderately pre-judged due to our age, which as a buisness owner myself left a really bad taste in my mouth. It took over 10 minutes for someone to approach my server and it wasn't until I had to stand up and find someone to get service. The server was lack luster and obviously wasn't paying enough attention to the tables in his section. We both started with appetizers, my partner had the wedge which was great and I had the lobster bisque which I've had before and was lacking in flavor. The server came over and asked how everything was, I politely told him I thought it was bland and he said he would mention something to the chef at which point I saw him go back and start laughing with the head chef. We then got the lobster Mac and cheese as another appetizer which was great but at that point I had lost my appetite. When telling the server we would like to just take a look at the desserts and get the bill he tried pushing us into ordering entrees when I clearly wasn't enjoying myself anymore. The best part was that not a single manager came by to check on the table or apologize due to the terrible service and unprofessionalism. Needless to say I'd be more than happy to spend my money at any other restaurant in Naples.

We enjoyed our meal. The steaks were good and everything was really well prepared. The coconut pie was disappointing at best Unfortunately , we had had dinner at another Capitol Grille , a few weeks before, and the experience was much better.

Very pleasant birthday dinner, good service and excellent extras to make it seem as a special occasion.

Once again our dinner was just what we wanted...JJ had everything timed perfectly and everything was delicious...

always a pleasure dining here..this is the best place to eat a steak or seafood
worth every penny..
the service here is impeccable.

As always The Capital Grille did not disappoint, food was fantastic and the service was great, we will be back and will always suggest this restaurant to friends.

We regularly visit The Capital Grille in both Naples, Florida and Troy, Michigan and it's our favorite restaurant for fine dining. One of the reasons for it being our favorite other than the food and atmosphere is the service. I have to say this was the first time we ever had what I would call bad service by The Capital Grille standards. It was almost as if our server was in another world. He was just not "there" this particular evening. I ordered a Capital Cosmo that never came, then my husband had to remind him to bring the wine he ordered. My husband ordered the Porcini Rubbed Ribeye rare and I ordered the regular ribeye medium. Our steaks came to the table with mine being rare and my husband's medium. To top it all off our server forgot my leftovers over by the cappuccino machine and I had to ask for them. There are even a few other details but you get the idea. Management was kind enough to comp our coffee and berries with cream but even so I left less than happy. I will go back because this was a first for us but I'll make sure not to get the same server.

Excellent as always

Started with a signature cocktail. Very tasty. Followed by a delicious steak dinner with fantastic au gratin potatoes. The service was spot on

What a spectacular evening! Our server, Cayla, was knowledgeable and personable. My rib eye was absolutely delicious. My husband’s sliced filet was perfect. The champagne toast and complimentary dessert for my hubby’s birthday made it very special for him. Will be back!

Went at lunch to celebrate birthdays .. great food and great service! Really appreciated the birthday touches ... table decorations, photos, lovely complimentary b'day dessert ... quite good value at lunch! Definitely recommend!

The cuisine is excellent. I do not eat meat but the sesame tuna is served perfectly and of very high quality! Delicious!
The salads are wonderful esp. the kale salad.
Service has also been fabulous- professional yet friendly and attentive. We loved being served by Holly!

Great restaurant to celebrate a special occasion. Capital Grill makes you feel very special.

Two of the four ordered our steaks well done. We told waiter to have the kitchen butterfly if necessary and the steaks were served medium rare. We ate them because we wanted to all eat our meals together. Your chefs seem to have a need to cook the way they want their food not the way the customers require.

Everything was amazing as usual.
Always a great experience.

A chain.....but definitely the best steakhouse in Naples!!!

Excellent dining experience! Our waiter Mesut Coskun delivered wonderful service. The food and wine were superb

It is amazing that a chain restaurant can maintain such excellent standards. We have never been disappointed with Capitol Grill.

EXCELLENT!

Limited parking available. Rooms are somewhat dark and dreary which does play to the Florida coastal concept. Steak was dry but I ordered it well done which it was.

My steak was not as good as I expected especially considering the cost.

Excellent service

Always a great meal! Love their porterhouse steak!

Krista Bell, our server was terrific. Personable and professional.

Very good over all.

You go to the Capital Grill for Steak. I had a Kona encrusted NY cut and my partner had the Filet Mignon. While good they were not the best. The NY cut had too much Shallot Butter on it which hid the taste of the steak.
The dining room is set up like a city club, warm and inviting. Parking in The Mercato center is impossible so valet is necessary (I don't like using valet - my choice.)
Neither of us had dessert as nothing on the menu seemed worthy. The young lady serving us didn't seem enthusiastic but was friendly. Overall the restaurant staff were a bit cold.
Overall not bad for dinner but at well over $200+ for two it was expensive, even for Naples.

Tables were so close to each other that the servers were constantly reaching over guests and having us help with clearing table and placing food at place setting. For the cost, I don’t think assisting the servers should be required. We were at a corner table next to the wait staff station with continual bumping into one of the persons at our table. There were too many tables in the room. The hostess upon entering never smiled or greeted us with any kind of friendliness. This was a very disappointing experience. This use to be a favorite restaurant but not sure when I’ll return.

I love to celebrate at the Capital Grille! Not only was our food absolutely perfect and delicious, but we had a decorated table, champagne to toast with, a souvenir photo and a rose for each of us! Our server was lovely, friendly and efficient. Thanks for a wonderful birthday lunch!

We had an amazing server but the food was just not as good as usual. My husband kept getting bumped by the staff every time they passed him. We were seated next to a cabinet in the back room and many of the wait staff were accessing the cabinet knocking into his chair in the process. The complimentary champagne toast for our birthday celebration was a nice touch. Overall good, some parts above expectations others below.

This is my husband's favorite restaurant when we lived in Minneapolis. Now that we live in Florida, we were happy to learn there was another in Naples. The staff was very accommodating. We celebrated two birthdays. There was a decorated table, champagne and dessert. The food was outstanding, as always. The waiter recommended a different wine from our first choice. When someone whispered "Upsell", he offered to let us try first. He was right. Definitely worth the increase in price.
I would go here every night if we could afford it.

I've been here many times, but this specific time, my dinner was perfect! Filet was perfectly cooked to my specifications. T//hank you for also accommodating Mr Harding w/his wheel-
chair. All in all was a very pleasant dinner.

Always an amazing time at Capital Grille! Great food and ambiance!

Regular Capital Grill diner. Disappointed in this location, mostly in the service. Waiter was borderline unfriendly.

Always some of the best wait staff in the business. The food was outstanding. I would strongly recommend this restaurant.

Food was really good and the service was exceptional

As always an excellent dining experience! Food and service were outstanding.

We dine at Capital Grille often. It is definitely one of the best steak houses in the area. The waitstaff is gracious and helpful. The floorplan of the restaurant is separated into several rooms, thereby creating a cozy restaurant.

This is the third  Capital Grille we have eaten at and they all have been excellent.  That night we ate in the bar and were able to choose from the bar menu.  Our friends  had the sliced seared filet which was perfectly cooked. The other choice was the tenderloin sliders which were also perfectly cooked.
We started with the lobster bisque which was hot with a generous amount of  lobster.  Just great.  We then shared a lobster, shrimp, oysters plate.  We substituted additional shrimp instead of the oysters.  All the seafood was correctly cooked and delicious.  Then, the chocolate lava to finish us off.  Scrumptious.  A wonderful restaurant you should not miss.

WE love this restaurant for the food , the service and the atmosphere.