The Penthouse at Mastro's, Beverly Hills
Phenomenal everything was perfect
We chose Mastro’s to celebrate my mom’s birthday. This place never disappoints whether for a special occasion or gathering. The service is wonderful, the food-delicious and ambiance- perfect.
It was my 30th birthday and everything was great except the lights were so dim majority of my guest couldn’t read the menu. 1st time there and the steak was awesome.
Amazing from start to finish. Great 25th birthday dinner.
Staff was very attentive, We were sitting near a large loud group, and they ask us if we like a quiet table to move to. Also, I ordered Spinach salad not realize it has a beacon in it which I do not eat. The waiter realizes it before I did and exchange it before they even serve it. It was my birthday and they gave me a complimentary very large piece of cake. The food was fantastic and the service was great.
Highly recommend it. Thank you for making my birthday a special one.
We love this place! Nice area, good service, fantastic food. The only thing was not really happy was the valet but we overlooked them. Have come here for mothers day, my wifes b day and just to chill and get a good meal.
Overall good but expected better food especially for the price. Been to other steakhouses with better tasting steaks and sides.
Perfect, just perfect. You can’t compare to any restaurant in Beverly Hills,
Our friends are visiting for Miami. The penthouse was the perfect balance of great food and ambiance. Must tries: Chilean SeaBass, Chefs Cut Ribeye, and shathe King Crab
Waited over 45 min for a table even though we had a reservation. Too loud, tables are too close together way too crowded and busy, waited awhile for waiter to come to the table...not the great mastros experience that we have elsewhere.
Great palce for anniversary
Decoracion de el lugar pasada de moda se siente viejo y de mal gusto.
La mesera prepotente y nos atendio de mala gana.
La comida bastante mala.
Excellent ambiance and extraordinary service! The Penthouse was a little cold, but it was 50 degrees outside, so what could I expect! Overall it was great!!
Fantastic restaurant. The seafood tower was incredible. The staff was amazing. Superb experience. I highly recommend this restaurant.
Service was pretty awful (attitude). And a much better value can be had at other steak restaurants.
Another great experience at Mastro’s.... Our waitress (Oliva) very pleasant! My wife and I were pleased once again.
The food and live entertainment were great! Wonderful for date night.
Before I get into my issue that night. I will say the food was great (like always) and the service was excellent, especially for being how crowded it was on A Christmas night.
Our reservations were for 7:45. We didn’t sit down until 8:35 pm. It was a longer than I expected wait. But my parents were able to find a seat at the bar in the meantime.
When we finally were seated ( penthouse floor) everything was great. Until a young lady in her early to mid 30’s began to yell and curse at the blonde lady sitting right next to us. This was going on for atleast 10 minutes. And not ONE waiter had an ounce of initiative in their bodies to calm the situation. After 10 minutes of this girl attacking the blonde lady, the blonde finally aggressively told her waitress that she wants a manager immediately!! After 5 minutes the manager showed up, talked to both parties. After he walked away. AGAIN!!! The young lady started yelling at the blonde lady aggressively and again causing a scene. Again the manager showed up. This time with the GM and security. They talked to both parties as when they felt it was resolved, they left. Once they left the young lady began arguing with the blonde.
This incident annoyed not just me but everyone on that floor. The GM or manager should have taken the loss of their meals and escorted the young lady and her boyfriend out of the restaurant.
This whole incident lasted atleast 45 min. That was 45 min too long and something should have been done.
I have been to the Mastros in Thousand Oaks and Malibu many many times and have never been disappointed. This Mastros however was chaotic, unorganized, cramped and ruined our Christmas dinner. We arrived at 7:15 for a reservation for 7:30, we were sat at 8:40. We stood in a claustrophobic, overly crowded hallway that was also where the elevator was, so we were continuously forced with our backs against the wall while people got off and on the elevator. It was definitely a fire hazard and could not have been legal. We were stuffed like sardines. After standing like that for an hour and a half we were sat outside, ordered our drinks and then didn’t see our waitress again for 25 minutes. We ordered and waited around 35 min for our food which came out completely cold which didn’t help things since we were eating outside at 9:30 at night while the wind blew so hard my napkin blew off the table. Then to top it off I had told them it was my sisters birthday and I had requested a butter cake to be served (was told by Mastros I would need to pay for it, which was fine with us!) instead to have some disgusting, dry cheap piece of chocolate cake brought out. At that point we asked for the check and will never be returning to this location.
I realize it was Christmas Day, but they had us wait almost 30 minutes because the table they had for reserved for guest were still sitting. We noticed a high top had been cleared for over 15 minutes and asked if we could sit there. Also they had guests waiting all over the place, bar, in front of the kitchen and elevator. Honestly if there would have been an emergency it would not have been easy task. Please have the host, use some common sense. Other than that Katrina was awesome.!
The best place for Lobster and Steak. The signature warm butter cake is awesome.
Christmas Day Lunch
Food was amazing and reasonably priced but service has to improve. It was not super busy and they kept forgetting to bring to our table what we needed. It was a bit disappointing
Let's get to the point. Reservations at 8:30 p.m. was not seated till 9:15 p.m.. Steak was okay, Sides were abysmal. The waiter we had seemed to rush over the menu and rush over our service very quickly. He did not care for us to be there at all. It made just the entire experience even worse. I asked what kind of crab they used for crab cakes, and he insensitively responded "imitation crab, of course". REALLY!? I'm asking because I'm allergic to certain crustaceans! I would never come back again, and would never recommend this steakhouse to anyone. I'd rather pay more and have better food and waiter service at Alexander's Steakhouse.
Xmas Eve dinner. Everything thing was great. An extremely busy staff did a wonderful job delivering an exceptional experience on a holiday. Thanks Mastro's!
1st time. Local resident. Won't return. Food unimpressive. The live music saved the night!
My 7 years old daughter's favorite restaurant.
Xmas Eve birthday dinner!
The meal was fantastic. It was our first time upstairs and loved everything about it. Great job Mastro’s!
We always love the food at Mastro's and the atmosphere on the outdoor patio in the Penthouse. Service is always good but Olivia, our server this time, was exceptional. Delightful and helpful -- really made the evening even better than usual!!!
Definitely a “mature” crowd that night. What happened to the DJ?
Celebrating early Christmas dinner
It was my first time going. The ambiance and food were great. The only issue was the extra wait besides making reservations. Outside of that, I would recommend this place for a nice night out.
I was thoroughly pleased with my recent visit to Mastro's for my celebration!! The atmosphere was very warm and inviting with great service and live music! I will be back very soon!
Our server was so sweet and very helpful . Great knowledge in wine so it so much lol great experience overall . Definitely coming back .
I think is a lovely restaurant, very busy, great music, the atmosphere is cool!! The food is excellent.Expensive Yes!!! But worth it.
Atmosphere, food, and drinks were excellent!!!
The singer and piano player were exceptionally good.
My Colleague and I came to LA for the Heavyweight Boxing Title Fight and had the best time in the Penthouse!
dinner was delicious... table seating was crammed... music was kinda boring, I expected more of upbeat music for a Friday night.
Manager didn’t honor wrong price in menu.
High corkage fee. Usually waived corkage with purchase of a bottle of their wine, Manager said no.
Bread took forever, was about to eat the main entre when it arrived. Some pieces were cool, crustinis over cooked.
Shrimp in cocktail looked smaller than in the past.
Steak was cooked properly.