Was an amazing meal - had the tasting menu and would highly recommend!!
Great service and delicious food!
I want to start off by saying that my mediocre rating for this restaurant has little (but not nothing) to do with with the food. My girlfriend and I were there for Valentines Day. A prix fixe menu was offered. We knew this ahead of time and had properly adjusted our expectations as all prix fixe menus tend to be a smaller, watered down version of what a restaurant normally has to offer. No problem there.
The food turned out to be very good. There were a couple of things that missed the mark just a little, but nothing worth going into any detail.
The service, however, WAS an issue. Sails seemed to be staffed appropriately for the occasion. So again, no issue there. I won’t mention our server by name because I don’t actually blame him for being mediocre. Every server we could see from our table was the same level of meh. Oh except for the girl handing out bread! She was a bright light in an otherwise dim room of employees. I’ve come to expect this level of subpar service from most every southwest Florida restaurant. A restaurant of this caliber, though, should never be be content with subpar, or even decent, service.
Now for the worst part...value. I’m more than happy to pay premium prices for premium experiences. You get what you pay for, right? This simply wasn’t the case on Friday. Dinner ended up costing $445 for the two of us. That was including a couple of up charges, two cocktails, tip, and two glasses of wine above the normal prix fixe menu cost. At that price point, I expect fantastic food AND fantastic service. I don’t think that’s an unreasonable ask. But that’s not what we got. We got very good food and meh service.
It is for these reasons that I can’t recommend this restaurant to anyone thinking about eating there. Sails creates an expectation for themselves that they just don’t live up to.
Fabulous food & service for Valentine's Dinner. Seating was under an air conditioning vent. This location was unpleasant due to the chill. We could not be moved because the restaurant was at capacity. Other than the seating location, the overall experience was wonderful. We would return.
We went for Valentines Day which had a fixed menu. Our meals were delicious and wonderfully presented. Our waitress was attentive and very knowledgeable. The service was exceptional. Downside was the high noise level inside. Also thought it was a bit pricey.
Overall an excellent evening out.
IEverything about Sales is Five Star. The entire staff is incredibly talented and provide for an exceptional dining experience. Best dining experience in Naples
Wonderful dining experience, love to eat food that I can't prepare at home. Every dish was well crafted with wonderful ingredients.
Our waiter, Janeuz, and all the staff contributed to a lovely dining experience.
This was the second time I dined at Sails the first time was wonderful. For the next 2 months I bragged to everyone how wonderful my total experience had been and recommended that even though it was a little pricey it was worth every moment.
When I returned on February 11 for my Wife’s 40 birthday with another couple my experience did not go well at all !
- we ordered a seafood appetizer tower for two and they served one for four and tried to tell us that for four people we needed a large one .
- they showed us a large Hog fish at our Table and was told we could split it and it was about 2 pounds we ordered the fish and they gave us a price . A short time later they returned and said that was not available and showed us a 3 pound fish at $133 dollars and said it would feed 3 people we said fine .
When the dinner arrived to our surprise we received two small fillets and nothing more . When I asked where the rest of the fish was they sarcastically said that was it unless I wanted the head and tail .
I felt deceived and disappointed and knew from all my experiences at high end restaurants like Sails that the rest of my three pound fish was served to another table !
My wife and I dine out 5 nights a week at all of Naples finest restaurants this one will not be on our list and we will tell all our friends who ask us regularly about we’re they should eat not to go to Sails .!
The best in Naples
Terrific staff, wonderful food. Noise level at bar was a distraction. One in our party had hearing aids.
Awesome dining experience! Would highly recommend.
The food, service and ambiance are superb! Another Naples hit!
Terrific restaurant from start to finish. Focaccia bread out of this world. All of our seafood entrees outstanding. Our waitress
Lauren from Manchester was wonderful. Tell Sails to give her a raise.
We had a wonderful dinner served by a very conscientious gentleman who anticipated all our dinning wishes. The food was excellent beyond my expectations even. We will certainly return.
Had a fantastic time. Food, cocktails, atmosphere and service were all amazing. And we're picky! We also loved the musician. We will be back!!
Sails has become one of our favorite Naples restaurants! The staff is awesome and truly enhances the dining experience. The food is outstanding as well as the cocktails and wine list! Top drawer!!
Excellent food, service, ambiance. Charlie was excellent and very nice also restaurant's manager
The only complaint I have was with the oysters. Only 2 varieties. One from East and one from West coast. They were not very fresh. One oyster not tasting the best I can understand. But when all, both kinds, don’t and on a Friday night is not acceptable.
Incredible on every level
This was the best experience. Beautiful restaurant and the food was outstanding. We picked out our fresh fish and they prepared it per my order. Wonderful service. Can’t wait to go back.
Best restaurant in Naples
Excellent on every level
Wonderful experience! The staff are amazing, very personable and so attentive! Felt like we had personal waiters just for us!! Food was delicious and the chocolate molten cake served in a small hot crock which we all shared, was to die for! It’s a bit pricey, however! So , 9 out of 10.
Nice but we were cold the whole time, too much ac
We are going back again 3 days later... that should say it all.
Absolutely the best restaurant in Naples and one of our favorites any place we travel food is exceptionally prepared it’s the best way to staff with variance in any restaurant. They must visit if you’re in Naples
Ashley our server who recently moved from Indiana was phenomenal. We were seated right next to the front door so there were constantly people standing at our table and that’s the only reason for the non-perfect review. The food was some of the best we’ve ever had. The chocolate soufflé was hands down best dessert ever.
Our first visit to Sails, and we will be back! Reminds me of a posh Manhattan Upper East Side eatery, a bit pretentious but not overbearing. Wait staff all European, well trained, impeccable service, best we've experienced in Naples. Our salad and entrees' were well prepared and tasty. Great table by the window too! Not your "Wednesday night special" place, more of a special occasion destination, not inexpensive but everything taken together, from entry to departure, justified it. We're year-round in Naples and I'd put this one in the "top five".
I felt this restaurant was completely overpriced.
There should be many more reasonably priced wines.
Sommelier recommended a $260 wine as a starting point. Maybe give the guest 3 separate recommendations at different price points. This is a turnoff and not a great way to start the dinner.
We enjoyed our food was very good and the service was top notch. We will return frequently. Hope to have many more wine options in the $75-125 price pount
Love the food of course, but I also love the special attention you give!
Great leisurely evening to enjoy the best of Sails while catching up with an old friend. He was very impressed as I knew he would be. Thank you for a splendid evening!
Love the fish market where you can buy a whole fish prepared to your liking. The yellow snapper was fantastic shared with my wife. Charlie led the service staff for our table. He was charming, knowledgeable and passionate about service and the food he served.
What an awesome experience. What a gem. The food and ambiance were excellent. The service, and Charlie in particular, was beyond expectations. Highly, highly recommend.
Our waiter was outstanding
We really enjoyed our lunch at Sails. Excellent, attentive service. The focaccia bread was delicious! Great menu, well prepared and well presented. Our group of four guests was very pleased!
Ate outside on the patio on a January evening. We were dining with a physically challenged person who the waitstaff went out of their way to make comfortable. Ordered the scallop dish and fish from the seafood market as well as two vegetable dishes to share. Everything was outstanding. Overall delightful dining experience.
Excellent as usual! The only thing better than the food is the level of service!@