Lime an American Cantina
Now the new Lime offers a stunning setting as well stunning cuisine.
Dinner: Monday - Friday: 3:00pm - 11:00pm, Saturday - Sunday: 3:00pm -12:00am
Planning a private or semi-private event in Denver? Make your special occasion one to remember by hosting it at Lime an American Cantina at the Denver Pavilions. Whether your party is casual or extravagant, Lime offers ﬂexible menu options that are perfect for all of your special event needs.View Private Dining Details
I have been to Lime several times before and had good service, so I anticipated good service again. Unfortunately, on this visit the service left something to be desired. It was clear, and the wait staff admitted, that the restaurant was short staffed. While it is understandable that things happen and someone had called in sick, if everyone had been there, they would have still been short staffed for a Saturday night in downtown Denver. They seemed surprised that people actually wanted to eat out on a Saturday night. We ordered a simple appetizer of guacamole and it took 30 minutes for it to be delivered and took several reminders to the waiter that we had not yet received our order. Once the guacamole finally arrived and it was time to order our main course, our waiter was nowhere to be found and different waiter actually took our order. There was no attempt made to apologize or make it right. As we were leaving we were offered a free tequila shot, which is a terrible attempt to make up for such poor service. Overall, I would not recommend going to Lime on a weekend and will likely not visit anytime soon given the abundance of high quality restaurants in Denver.
Third time was not a charm. I ordered Carne Asada, which you would think a Mexican restaurant could prepare. Ordered Medium Rare - first one came to me well done so I sent it back. Second one came back basically raw, so I sent it back. Third one came back not much better and an obviously inferior piece of meat (could hardly cut into it to see if it was done). By this time my husband had finished his meal and we didn't want to wait another 20 minutes to try again. We had already been there over an hour. I was told the manager would comp my meal. I packed it up in the container they gave me then the assistant manager informed me that since I was taking it home (I was going to finish cooking it), they wouldn't be able to comp it. So I left that nasty raw steak at the restaurant (and they didn't charge me for the steak but didn't comp anything else). Amazingly poor attention from the kitchen AND manager. Our server was very attentive and apologetic but it's not his fault. I would NOT recommend this place nor return to it.
The waiter spilled my margarita on my lab and the manager fought with me to comp my meal.
Went on a Wednesday night about 7:00 PM. Not busy. We sat in the dining area and felt alone and ignored. Food was great. Better experience on previous visits
I would have loved to rate this a 5star but we were disappointed in the reservations we made. Specifically requesting that we get ANY window seat/ or seat with a scenic view of downtown, making our reservation a month in advance, we were booted from our seats for a birthday party that rented out the entire window seating area. I mentioned this to the hostess and specifically said that I would have preferred someone call me to tell me that they would no longer accommodate our reservation, instead she said "we were afraid that you would cancel". You're damn right I would have cancelled! I was furious, but since I was already in downtown for a show at the Paramount, I had NO time to look for a new restaurant. I was disappointed in their customer service, and sometimes that says it all - not sure if we'll return. Waiter was friendly, almost too friendly - and spent way to long chatting with customers and our drink order took way to long. Food tasted good.
Extremely poor service - server was non-existent - took 2 hours for dinner - completely unacceptable.
I've been eating at Lime locations in Colorado for years, the last few visits to the downtown/Pavilions location have been very disappointing. This time was the worst and may be the last time. The service was slow, all of our meals came out at different times and at various temperatures (some hot, some cold) and my grandma didn't even get hers so we cancelled her taco order in the end. Our reservation was for 7 people at 7pm, some got our food at 7:55 and we were trying to go to a movie at 8:10. The waiter was inattentive and unapologetic for the waiting and never checked on us. Very disappointing! I used to go to the Lime xs on 6th weekly and I knew the manager there at one point before it closed but it's so bad now I won't be going anymore. 2 stars is generous. Bye Lime!
This was one of the absolute WORST experiences I've ever had. First we were told the wait would be over an hour then I was able to find a reservation on Open Table for 15 minutes later. Our server was visibly frazzled when he "greeted" our table and was unable to answer simple questions about what was on tap or what was in their menu items. We then sat for an HOUR before he came over to let us know the kitchen was backed up and asked if we would like some chips. 15 minutes later our food had still not come out and when pressed he said he thought it would probably still be awhile. After sitting for an hour and a half with NO FOOD we decided to leave. Hostess and server did nothing to try and compensate us for our wait. Ridiculous!
It literally took 2 hours to get our food since someone (manager?) cancelled our ticket for some unknown reason. Then gave us the full bill with a straight face. After a brief conversation, the bill was cut in half. Too bad. A group of moms finally get a night out and this is how it played out. The food was good, but the experience left much to be desired.
Quite possibly the worst service I have ever had. Will not go back. No communication as to why the 2/3 empty restaurant wasn’t able to serve us our dinner until nearly 9p when we ordered before 7:30p. When asking for updates we were told the kitchen was slammed and couldn’t catch up. Perhaps you should tell people that before to seat them so they have the option to go elsewhere.
Oh, and if your restaurant is 2/3 empty with a backed up kitchen your waitresses should at least make sure people have full water glasses and the chips and salsa are refilled.
Bottom line, if you are located on 16th street in downtown Denver near the Paramount Theater you should expect traffic when they have not one, but two shows on a Saturday night.
The atmosphere is fun and food and margaritas were good. Service was terrible. We waited almost an hour and a half for our food. It was not crowded enough to justify that kind of wait. The manager seemed very unsure of what to do about it. They brought out a few waters for us, but we had to ask for more so we each had one. We also had to ask for silverware after our food finally arrived. With so many other choices nearby I would not go back.
A large group of us ladies went here before a show and had terrible service! We were there 2 hours before show, ordered drinks and apps, and our food never did show up before we had to leave for the show!
Then, they rang our bills before the food even came, so we had to track down the manager to get refunded and that took another 10 - 15 minutes!
While it was a busy night, we were there with plenty of time to spare.
Our waiter David, was kind, and did his best, but the food service and the management was poor at best!
Excellent server, David
Ribs were very good
Went here before and came back because we enjoyed it. This time the food was not very good and the Margarita's we has were too strong. Service was good but the dining room appeared somewhat dirty. The place was packed the last time we came and now it was not, maybe a sign of the decline....
I was disappointed with the service we waited over 20mins for a server to come to the table & I was told ballons would be at the table for the birthday there was no acknowledgement. The server included the gratuity in the bill without tellin us that would be the case. I will b seeking taco tuesday someplace else in the future
This is a super cute place to eat or meet up for drinks. It’s great for people watching because it overlooks the 16th street mall. We went to grab a bite before heading to LoDo for a night out. The food was great. My only issue was that about 10 minutes into our night (before our drinks arrived) they lowered all of the lights and turned off the upbeat music.. well all the music. This does not fair well if you’re having drinks socializing. It went completely dead... so quiet that after we ate we considered just going home because we were so bored. Not sure how they expect people to want to hang out in a mortuary. So we left our food and drinks and told our party to meet us somewhere more lively to start off our night.
I used to enjoy going to Lime, but unfortunately the food and service have definitely gone downhill. I ordered grilled shrimp tacos and they were very bland -- even adding salsa to them. The time before I had the skirt steak and it was actually decent.
My biggest problem with the restaurant however is that even though it's been pretty empty the last 3 times we've gone for lunch, it takes more than 45 minutes for the food to come out. This last visit, there were literally only 3 other tables of diners and it still took that long. The server was not at fault. She was great. But this is definitely not worth the the wait.
Our server got multiple orders incorrect (I asked for no black beans and I got a heaping portion, my friend ordered a vodka soda with lime juice and it came with no soda, etc.) She skipped over me entirely for my drink order and I had to call for her when she walked away so I could get a Pepsi. The food was okay, nothing special. Our server kept disappearing and other people kept coming over to help us, but could not get anything ordered because they were not our server. The hostess and everyone else besides our server were great. Also, my Open Table reservation never got to the restaurant. The server brought us all of our checks while we were hardly halfway through our meal, and this was after she had to come back multiple times to ask who was on which check (we had told her in the beginning of the meal that we would need separate checks and who would be on which bill, hoping to make it easier on her). Overall, not a great experience.
Was seated right away, but then it was about 10 minutes before someone took our drink order. We ordered the Queso app and it was watery, my husband made the comment that it was watery and the waitress told him she would check with kitchen, when she came back she just said that is how it always is. Our dinner was so so nothing fantastic. We didn't see much of the waitress the whole time, once we finished out meal it took her 15 minutes to bring the check. We were very disappointed in the experience, we have dined at Lime before and the food in the past has been much better and the service has never been this bad. Probably won't be back, lots of other places in the area to try.
Fun evening with family friends. Food was flavorful and creative. Drinks were fun!
This was seriously the worst restaurant experience I have ever had. We made a reservation for our group and showed up on time. The table was ready, but not a huge surprise with the restaurant mostly empty. We ordered drinks. The drinks for two of our people tasted awful and were sent back. One of them was then brought two drinks they didn't order and didn't want. We ordered food (eventually because our waitress came around rarely). Then the food took a long time in the kitchen. They bring it out, and it's inexplicably missing for two of our people. They wait wait wait. It still never comes. We had to be leaving for an event and they still didn't have their food (this is 2 hours into being at the restaurant -- it's not like we tried to swoop in and get in/out in 45 minutes). Come to find out the waitress has been there 2 days and the manager is not training/supporting/helping her. The checks were, of course, a FIASCO. And the manager was just nonchalant, like "hey sorry it sucks, right?" Overall, we were so mad. DO NOT EAT HERE.
Really loved the grilled fish tacos.
Decent food. Didn’t get what we ordered. Otherwise ok.
My experience here was just okay. We made a reservation online but then the hostess informed us that they don't accept reservations on Tuesdays. That wasn't mentioned anywhere online as I made my reservation and it was confirmed online. We waited about 20 mins to be seated during a Tuesday lunch hour. Then, once we were seated, we waited even longer to even be given water and have our order taken. My companion and I both ordered taco salads only to be informed it might take awhile because the kitchen was backed up. Taco salad was probably the easiest thing on the menu for them to make... I will say that I was impressed with the portion of protein they served, the salad was more a bowl of meat with some lettuce than the other way away. I would have liked a little more lettuce so that it continued to resemble a salad. Overall, I don't know that I would recommend going there for lunch. The salads were $13 a pop and just okay, plus a lot of waiting and delays.
The service was slow, but the food was great! Their chips are the best there is!!
Unfortunately not impressed. The place looked stylish and the food looked good but as they say, “Looks aren’t everything”.
Hostess was not friendly and was actually a little rude. Our server was very friendly and polite but the service was slow.
When the food came out the portions were large and looked very tasty... unfortunately we found the food to be somewhat bland.
Received our appetizer before our water/bar drinks. Appetizer was a dip to be eaten with chips and chips came way after our dip.
Received the wrong drinks. We questioned the drink and waiter's response was just, "yes, you were given the right ones....I can show you the ticket". I ordered another one and received the right one this time around. Same color, but 100% different.
Food was awful. We barely touched our meal and not a single word was said about our plates, still full of food. Waiter never asked if we enjoyed the food or if we needed anything else.
We had to ask for our check after sitting for an extended period of time. $74 wasted.
Service was nice. Burrito we ordered wasn’t very good😞
Really liked our food. Be nice if some low tables and seating were closer to the windows. But overall quite good and I would definitely go again.
YUM, YUM, YUM. Margaritas were amazing. We ended up staying at the bar for dinner and the bartender was awesome. We were with friends who had been there before and suggested it. I look forward to going back!
Food was pretty solid. Ambiance was awful. Service varied wildly between the many servers- from
Friendly to hostile. It was overall just mediocre. I would only go back if I needed a fast meal before a movie at Pavilions.
I’ve been here before when I visit Denver and it’s always a fun lively place to visit. Excellent guacamole and tortilla chips to
Family get together
THE WORST EXPERIENCE. Lunch took TWO hours and all they did was take half off the bill.
Terrible and no one seemed to really care.
Waited 10 minutes to be seated and when we finally were it was in the bar area during Friday happy hour. Minglers were bumping into, and putting drinks on, our table. My friend and I decided to leave because it was hard for us to hear each other, and the waitress was very understanding.
I really wasn't irritated until I saw that the restaurant had cancelled our reservation, presumably so I could not write this review...OT fixed that for me. Can't comment on the food, but seemed like a fun place for happy hour.
Hanna was our waitress and she rocked. The food was really delicious and the chips and salsa is to die for.
Fun place, great food, fantastic drinks.
Fabulous food and service
Visited for a welcome lunch for new employee and lucked into Taco Tuesday!
Very bland. Server was very rude. Just overall kind bad experience.