IL PALCO

The bumbling inefficiency was almost sweet! Wine by the glass? "Sorry, we are out of Chardonnay and only one glass of Pinot Grigio left"! A surprisingly tasty calamari appetizer was ruined by the main course (steak) coming out at the same time. "Sorry it came out so soon"!
The steak was overdone.
I think this may have been an off day!

Was really good. Enjoyed the food and the environment let me talk to her in depth without being interrupted

Great food, though it is a bit overpriced for the portion. The ambience is great and service is fast and friendly.

It was a nice spot. Not working due about the "Most Romantic" place of 2020. Sitting outside on a balcony of sorts, you have a view of shops and people. The service was quick. So quick in fact, right after our appetizer was brought out, 1 main course was brought out. I still had my cocktail 3/4 full and my dinner wine was brought. A couple minutes later the second entree was brought. The food was good. But 2 scallops were the featured protein in one pasta dish. 2!! That's a joke. At least it all tasted good.

Service attendants are not experienced. You have to ask a few times to get what you want. Appetizer size is small. It depends on your appetite but don't think to share an appetizer with many people.

The food is decent, but the service is rock bottom. There was one server servicing the entire restaurant. We only saw our waitress three times throughout the entire meal, only because we kept asking for her, and on those three times we saw her, she was rushing so much that she missed our requests. We ordered a bottle of wine to share, and she didn’t even open the bottle and set the bottle on the table and rushed off again. This is the worst service I’ve ever experienced at a restaurant. Never coming back here again.

Slow service
No drink refills
Server kept disappearing
Gratuity was increased to more than double by staff without my consent after I signed and left
Called and asked for mgr but couldn’t get past the front desk/hostess
Bad experience!

Great experience service was excellent! Very good place to take a friend or loved one! Price is a bit on the higher end but you pay for quality.

Went for a birthday. Really no comment on the food itself since we didn’t get a chance to taste it. They make their pasta in house and the server was knowledgeable to inform us that the pasta is made with chicken broth. Being that 5 of my party are vegetarians, this did not work out at all. I’ve never been to an Italian place that didn’t cater to vegetarians. Oh well

Fantastic food (order the shrimp rose pasta and potato & bacon pizza!) Our server was Chris, who was kind and attentive during my birthday celebration (group of 10). Thank you so much!

We came for lunch to celebrate a special birthday. We were practically the only guests in the restaurant, but the service was so slow. And, they were out of the coffee we wanted, out of the wine we requested, and very confused if they could make anything gluten-free. And, again, hardly anyone else was there and the restroom was out of toilet paper, seat covers and hand towels. The food was average. They definitely need to pay some attention to details.

Our server Bora was awesome! She made our experience great!

It was good - food and service.

- longer wait for all,
- untrained employees
- no manager on site

Literally my favorite Italian restaurant in OC! Everything about this place is perfect

the octopus appetizer - di polpo - and mushroom salad is must try items.
gorgonzola pizza is always done perfect, and it's delicious!
all their pasta is good too. my favorite is squid ink - fettuccine al nero di seppia
even though their dining room is cozy and nice, I prefer the outside patio for more space and air enjoying the view of the mall and the shoppers.
on the several visits past weeks, I had the absolutely excellent service by different servers each time.
I highly recommend this place for a simple date night or friends get together lunch.

Great food. Portions are a tad small for price but overall it was a great experiencee. Excellent quality food and speciality cocktails

A pleasant surprise. Enjoyed dinner with family and friends. I'd definitely dine there again.

Holiday dinner

It was my birthday, so I wanted to try something new. I tried Il Palco for the first time and I ordered their porterhouse steak. It was delicious!

Waiter name chris was very rude. There were no managers on premises and may have taken advantage of that fact.

Great experience! Went for a birthday and they treated us so nice! Definitely made the birthday boy feel special.

Food was pretty good, but service was too slow and not attentive.

Very nice and clean venue, Poor service, Fair to standard food quality. You may go here with friends for bar service but do not expect such a outstanding service and food if you dine in. Try somewhere else if you want a great Italian food.

Great, thank you for being so accommodating

Hard to find. Limited signage in this urban shopping mall. Elevators in the parking structure did not go to the floor where this restaurant is located. Tried to call for help with finding their location. But, unfortunately, their phone system was down. We were lucky to find the place!

Service was horrible had to attempt to flag down a manger just to get our order and water given . Upon getting seated we didn’t get any service til 20 minutes after . Food tasted like BJs . Not authentic Italian .

Good food and service. I have dined here 4 times already, no disappointments so far.

I did not realize it was in a mall

The mall need to reduce the noise when sitting outside.

The food at the restaurant was the best. This is our new favorite Italian restaurant. Nothing compares in the US.

great ambience and decor, but the food is lacking taste, also very noisy as they play music and makes difficult to have a conversation with someone.

My wife and I had made reservations there for our anniversary and they were out of the food items that she really wanted to try. This happened after we put in the order. A place like that should no what they have available up front and make their patrons aware so they are not disappointed about it. Not only did they not have the bone marrow that she wanted, after reconsidering her option, she wanted to risotto, and that too was something was something they ran out of.

It was quite loud but that was due to an event held downstairs. Staff was attentive and provided excellent service. Food was delicious! I would definitely recommend this place and will be back for sure!

For a reservation we had a horrible spot; Cramped in the inside corner. It was hot. We were rushed to order. I was not please with my cocktails as the descriptions and yelp photos were deceiving. I had a hard time picking what I wanted to eat because it all looked spectacular but after my experience I am not sure if I’ll make the drive down again

Ladies night to celebrate a friend’s baby announcement. Food was great, two of the dishes ordered was missing scallops so the manager gave three complimentary desserts.

Overall a good experience. There was an issue with my meal but, it was resolved. The service was very good and they went above and beyond what I would have expected to fix my dinner meal issue. I would go back, as everybody else in my party enjoyed their meals.

I need to go back and try the outdoor bar
Food as always was really good
Not my first time there and definitely not my last

Great food, and great place to get together with friends.

Great food. Good service.
Fried calamari was excellent. So was the ciopino.