FIRE - The ART Hotel Denver, Curio Collection by Hilton

Commentaires sur le restaurant FIRE - The ART Hotel Denver, Curio Collection by Hilton de personnes qui y ont mangé. Selon des cotes récentes.

1. j

   jonathan

   Denver 1 commentaire

   3.0

   Y est allé le 3 mai 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   More ambiance than quality. Drinks were bad ,service was average. Food was average
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu il y a 7 jours

   Hi Jonathan, Thank you for taking the time to share your feedback. While we're glad you enjoyed the ambiance, we're truly sorry to hear that the food, drinks, and service did not meet your expectations during your visit. This is not the standard we aim to provide, and your comments have been shared with our team to ensure we address the areas you've mentioned. We appreciate your honesty and hope you'll consider giving us another opportunity to provide you with the elevated experience you deserve. Warm regards, Tobias
   

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2. V

   Viviana

   Denver 1 commentaire

   5.0

   Y est allé le 3 mai 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Muy bonito todo nos gustó mucho la comida estaba deliciosa l
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu il y a 7 jours

   Hi Viviana, Thank you so much for your lovely review! We're thrilled to hear you enjoyed everything — from the delicious food to the peaceful ambiance. Feedback like yours inspires us to continue delivering memorable experiences for our guests. We look forward to welcoming you back again soon. Warm regards, Tobias
   

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3. K

   Kathryn VIP

   Denver 11 commentaires

   2.0

   Y est allé le 2 mai 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 1
   4. Ambiance 3

   The service was so bad it was almost comical. Well, it would have been funny if our table for 8 didn’t come with a 25% service charge for the complete lack of service. A few of the dishes were decent, a few were pretty bad. We were also the only table in the whole restaurant, there were some tables seated on the patio but otherwise the place was empty. I suppose they get away with the terrible service because the hotel is there. Unfortunately There aren’t a lot of restaurants near the museum district.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu il y a 7 jours

   Hi Kathryn, Thank you for your candid feedback. We're truly sorry your experience fell short, especially in terms of service. A 25% service charge should reflect attentive, high-quality hospitality, and it's clear we missed the mark. We’re addressing your concerns with our team to ensure this isn’t repeated. While we're glad a few dishes were enjoyed, we regret the overall disappointment. We hope you’ll consider giving us another chance to provide the experience you expected and deserved. Sincerely, Tobias
   

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4. C

   Cierra

   Orlando 1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   The Easter brunch was ok, not too many options and they hit us with a time limit of 1 hour and 20 minutes, 10 minutes before our time was up with no heads up from the beginning. Being a family of four this did not give us time or worth the value of cocktails and food. Will not go back. Service was good besides that.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 21 avril 2025

   Hi Cierra, Thanks for spending Easter brunch with us and for sharing your honest feedback. We’re really sorry to hear the experience fell short, especially with the time limit and lack of clear communication—it’s absolutely something we should’ve been upfront about. We understand how that impacted your family’s time together, and we’ll be using your feedback to make future holiday experiences better. We appreciate the kind words about the service and hope we’ll have a chance to make it up to you down the line. best, Tobias
   

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5. A

   Arthur VIP

   Sacramento 9 commentaires

   3.0

   Y est allé le 19 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   The waiter was not knowledgeable or attentive. The entree choices are very limited and the fish and chips were not good. The chips were delightful but the fish had an off taste and not good!
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 21 avril 2025

   Hi Arthur, Thanks for taking the time to share your feedback. We’re sorry to hear your visit didn’t hit the mark, especially with the service and fish & chips. That’s definitely not the experience we aim to deliver. We’re sharing your notes with our team so we can make improvements. We’d love another chance to give you the top-notch experience we’re known for—hope to welcome you back sometime soon. best, Tobias
   

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6. C

   Charisa

   Denver 1 commentaire

   5.0

   Y est allé le 6 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We really enjoyed our 4th floor beach view. Our server was friendly and very helpful. Our food was beautiful. The kitchen was accommodating. My cucumber cooler was fun and refreshing. The art exhibits that were sprinkled around were an extra special treat. We had a great experience in every respect.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 8 avril 2025

   Hi Charisa, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your recent visit to our restaurant and that everything from the 4th-floor beach view to our friendly service and beautiful food exceeded your expectations. We're glad you found the cucumber cooler refreshing and enjoyed the art exhibits sprinkled around—it's always our goal to create a memorable dining experience in every respect. We look forward to welcoming you back soon! Best regards, Tobias
   

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7. C

   Cody VIP

   Des Moines5 commentaires

   1.0

   Y est allé le 28 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 4
   4. Ambiance 5

   What a waste. This place could be incredible. The fireplace and setting are inviting and charming. The hotel is actually very pretty. The good stops there. The food and drinks were so terrible. We ordered apps and drinks and didn't finish any of it. The burrata came with stale bread. Stale would be a compliment. This bread was OLD. It was old and hard and gross. The drinks sounded promising but mine tasted like vodka mixed with simple syrup and poured over ice. Didn't bother to complain because I felt bad for the staff.
   

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8. C

   Charmin

   Denver 2 commentaires

   5.0

   Y est allé le 23 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Tamara was our bartender and Ron was our server! They were very attentive and the service was great! The Brussel sprouts, Parmesan fries and crispy chicken were excellent, exceeded my expectations!
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 27 mars 2025

   Thank you for your kind words! We're thrilled to hear that Tamara and Ron provided such attentive service and that you loved the Brussel sprouts, Parmesan fries, and crispy chicken! We can’t wait to welcome you back for another great experience! Cheers, Tobias
   

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9. DD

   DanielD

   Denver 18 commentaires

   4.0

   Y est allé le 16 mars 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   It was a nice restaurant week experience. The service was very good, and we enjoyed the floor to ceiling windows. The dessert was a little off, not enough ice cream and the cookie unexpectedly spicy.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 21 mars 2025

   Thank you for joining us for Restaurant Week and for sharing your experience! We're delighted to hear that you enjoyed the service and the floor-to-ceiling windows—our team takes great pride in creating a welcoming and memorable atmosphere. We appreciate your feedback on the dessert. Your insight helps us refine our offerings, and we'll be sure to review the balance of flavors and portions to better meet guest expectations. We hope to welcome you back soon for another great dining experience! Best regards, Tobias
   

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10. OT

    Client d'OpenTable

    Denver 1 commentaire

    3.0

    Y est allé le 10 mars 2025

    1. Cote globale 3
    2. Nourriture 3
    3. Service 2
    4. Ambiance 3

    Food was decent but overpriced, server wasn’t very good. No new silverware, attention was lacking, and overall lackluster. Felt like the service of a Chili’s for triple the price.
    

    FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 12 mars 2025

    Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for not meeting your expectations this time. We will discuss your concerns with our staff to ensure we improve our service in the future. We hope you will consider giving us another opportunity soon!
    

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