FIRE - The ART Hotel Denver, Curio Collection by Hilton

Commentaires sur le restaurant FIRE - The ART Hotel Denver, Curio Collection by Hilton de personnes qui y ont mangé. Selon des cotes récentes.

1. C

   Cierra

   Orlando 1 commentaire

   3.0

   Y est allé le 20 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   The Easter brunch was ok, not too many options and they hit us with a time limit of 1 hour and 20 minutes, 10 minutes before our time was up with no heads up from the beginning. Being a family of four this did not give us time or worth the value of cocktails and food. Will not go back. Service was good besides that.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 21 avril 2025

   Hi Cierra, Thanks for spending Easter brunch with us and for sharing your honest feedback. We’re really sorry to hear the experience fell short, especially with the time limit and lack of clear communication—it’s absolutely something we should’ve been upfront about. We understand how that impacted your family’s time together, and we’ll be using your feedback to make future holiday experiences better. We appreciate the kind words about the service and hope we’ll have a chance to make it up to you down the line. best, Tobias
   

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2. A

   Arthur VIP

   Sacramento 9 commentaires

   3.0

   Y est allé le 19 avril 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 3
   4. Ambiance 4

   The waiter was not knowledgeable or attentive. The entree choices are very limited and the fish and chips were not good. The chips were delightful but the fish had an off taste and not good!
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 21 avril 2025

   Hi Arthur, Thanks for taking the time to share your feedback. We’re sorry to hear your visit didn’t hit the mark, especially with the service and fish & chips. That’s definitely not the experience we aim to deliver. We’re sharing your notes with our team so we can make improvements. We’d love another chance to give you the top-notch experience we’re known for—hope to welcome you back sometime soon. best, Tobias
   

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3. C

   Charisa

   Denver 1 commentaire

   5.0

   Y est allé le 6 avril 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   We really enjoyed our 4th floor beach view. Our server was friendly and very helpful. Our food was beautiful. The kitchen was accommodating. My cucumber cooler was fun and refreshing. The art exhibits that were sprinkled around were an extra special treat. We had a great experience in every respect.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 8 avril 2025

   Hi Charisa, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your recent visit to our restaurant and that everything from the 4th-floor beach view to our friendly service and beautiful food exceeded your expectations. We're glad you found the cucumber cooler refreshing and enjoyed the art exhibits sprinkled around—it's always our goal to create a memorable dining experience in every respect. We look forward to welcoming you back soon! Best regards, Tobias
   

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4. C

   Cody VIP

   Des Moines5 commentaires

   1.0

   Y est allé le 28 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 4
   4. Ambiance 5

   What a waste. This place could be incredible. The fireplace and setting are inviting and charming. The hotel is actually very pretty. The good stops there. The food and drinks were so terrible. We ordered apps and drinks and didn't finish any of it. The burrata came with stale bread. Stale would be a compliment. This bread was OLD. It was old and hard and gross. The drinks sounded promising but mine tasted like vodka mixed with simple syrup and poured over ice. Didn't bother to complain because I felt bad for the staff.
   

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5. C

   Charmin

   Denver 2 commentaires

   5.0

   Y est allé le 23 mars 2025

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Tamara was our bartender and Ron was our server! They were very attentive and the service was great! The Brussel sprouts, Parmesan fries and crispy chicken were excellent, exceeded my expectations!
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 27 mars 2025

   Thank you for your kind words! We're thrilled to hear that Tamara and Ron provided such attentive service and that you loved the Brussel sprouts, Parmesan fries, and crispy chicken! We can’t wait to welcome you back for another great experience! Cheers, Tobias
   

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6. DD

   DanielD

   Denver 18 commentaires

   4.0

   Y est allé le 16 mars 2025

   1. Cote globale 4
   2. Nourriture 4
   3. Service 5
   4. Ambiance 5

   It was a nice restaurant week experience. The service was very good, and we enjoyed the floor to ceiling windows. The dessert was a little off, not enough ice cream and the cookie unexpectedly spicy.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 21 mars 2025

   Thank you for joining us for Restaurant Week and for sharing your experience! We're delighted to hear that you enjoyed the service and the floor-to-ceiling windows—our team takes great pride in creating a welcoming and memorable atmosphere. We appreciate your feedback on the dessert. Your insight helps us refine our offerings, and we'll be sure to review the balance of flavors and portions to better meet guest expectations. We hope to welcome you back soon for another great dining experience! Best regards, Tobias
   

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7. OT

   Client d'OpenTable

   Denver 1 commentaire

   3.0

   Y est allé le 10 mars 2025

   1. Cote globale 3
   2. Nourriture 3
   3. Service 2
   4. Ambiance 3

   Food was decent but overpriced, server wasn’t very good. No new silverware, attention was lacking, and overall lackluster. Felt like the service of a Chili’s for triple the price.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 12 mars 2025

   Thank you for taking the time to leave us a review. We appreciate your feedback and apologize for not meeting your expectations this time. We will discuss your concerns with our staff to ensure we improve our service in the future. We hope you will consider giving us another opportunity soon!
   

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8. C

   Connor

   Dallas2 commentaires

   4.0

   Y est allé le 22 février 2025

   1. Cote globale 4
   2. Nourriture 3
   3. Service 5
   4. Ambiance 5

   Just a limited menu but everything else was perfect
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 22 février 2025

   Hello Connor- Thank you for your review! We're thrilled to hear that you had a great experience overall and truly appreciate your feedback. We strive to offer a menu that highlights quality and creativity while ensuring an exceptional dining experience. That said, we’re always looking for ways to enhance our offerings, and your input is valuable to us. We’d love the opportunity to welcome you back for a five-star experience! Cheers, Tobias Burkhalter, Hotel Operations Manager
   

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9. D

   Domestic Goddess I

   Denver 3 commentaires

   3.0

   Y est allé le 15 février 2025

   1. Cote globale 3
   2. Nourriture 2
   3. Service 3
   4. Ambiance 3

   Nice location, however, seats were dirty with crumbs. Food. Presentation was amazing, but laughed and taste. Staff was amicable.
   

   FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 22 février 2025

   Dear Domestic Goddess Thank you for your feedback. We’re glad you enjoyed our food presentation and found our staff friendly. We apologize for the cleanliness issue and will address it with our team. We’ll also review your comments about the flavor of the dishes to ensure we’re delivering the best experience. We hope to welcome you back soon. Best, Tobias Burkhalter, Hotel Operations Manager
   

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10. C

    Cameron

    Tucson1 commentaire

    3.0

    Y est allé le 15 février 2025

    1. Cote globale 3
    2. Nourriture 3
    3. Service 5
    4. Ambiance 4

    Our host and server did a really good job. They were a little behind on reservations to start which isn’t ideal but kind of expected on a big day like Valentine’s Day, but the host did a good job informing us and getting us a table as soon as possible. Was a 3 hour dinner due to really high ticket times in the kitchen and bar. With us getting seated at 8:30, we didn’t get our drinks until 9:00 and the starter until about 9:30. And the entree was not out until about 10:15. Which also came out cold. The plates were really hot though, so you could definitely tell that they were just sitting under the warmer waiting to be ran for a while. We also tried to get a second drink as our main course came out, but it didn’t come until after our dessert was finished. That being said, definitely not our servers fault. It was obvious that she put in and coursed our food and drink orders in a timely manner. She also kept looking at our table to see if food/drink was out and double checking that she had put it in. As well, she kept ensuring us that it was coming. Overall, an okay experience in a place with a lot of potential. I just wish things were more organized in the kitchen and bar. Especially on a day where you have a limited menu where you’re only making the same 6 things throughout the night.
    

    FIRE - The ART Hotel Denver, Curio Collection by HiltonA répondu le 15 février 2025

    Hello Cameron- Thank you for spending your Valentine’s Day with us and for sharing your feedback. We're glad to hear that our host and server took good care of you, but we sincerely regret that delays in the kitchen and bar impacted your experience. We understand how important timing is, especially on a special occasion, and we’ll be reviewing our processes to ensure better flow and coordination during high-volume nights. Your insights are truly valuable, and we appreciate your patience. We’d love the opportunity to welcome you back for a smoother and more seamless dining experience in the future. Tobias Burkhalter, Hotel Operations Manager
    

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