The Lighterman

The Lighterman reviews from people who’ve dined at this restaurant. Based on recent rating.

1. OT

   OpenTable Diner

   New York City3 reviews

   5.0

   Dined on February 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Asked for a quiet table by a window and were given just that .
   

   The LightermanResponded on February 12, 2024

   Dear Guest, Thank you so much for your amazing feedback! Your satisfaction is our priority, and we look forward to serving you again in the future. Kind regards, The Lighterman
   

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2. M

   Mgirl

   London3 reviews

   3.0

   Dined on February 10, 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Great food but got kicked out very quickly. The table was reserved for 2 hours but the service was slow. Therefore we didn’t receive our food until much later 1 hour ish into our time. As soon as we were eating they were saying we have any to let you know we want our table back at X time. Then when we were talking they interrupted saying the guests are here waiting for the table as we’re still sat and hadn’t yet finished our drinks. To me this is very rude but I understand the rush despite there being several tables available for others to sit on.
   

   The LightermanResponded on February 12, 2024

   Dear Guest, Thank you for taking the time to share your experience with us. Every comment is invaluable to us as we continuously strive to elevate our services. Your input will be carefully considered as we strive to improve and provide a better experience in the future. This will be looked at; I have also sent you a message privately. Kind Regards, The Lighterman
   

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3. a

   alanbalmain

   Newcastle2 reviews

   5.0

   Dined on February 10, 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   A small mistake on the bill, quickly corrected.overall very happy with our meal.
   

   The LightermanResponded on February 12, 2024

   Dear Alan, Thank you for your lovely feedback. We are glad to hear that you had a great time with us at The Lighterman. We look forward to seeing you in the near future again. Kind regards The Lighterman
   

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4. C

   Chocoholix

   London8 reviews

   4.0

   Dined on February 10, 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   It’s a nice location especially if you can get a window table overlooking the canal. Food is a little expensive, and the portions are not over generous (eg the £8 soup starter was a v small bowl and didn’t even come with bread, the chicken schnitzel dish needed chips/sides ordered separately), but it is all very tasty and well made. A nice selection of wine and beer. Decent coffee. Nice staff.
   

   The LightermanResponded on February 13, 2024

   Dear Guest, Thank you for your lovely feedback. We are glad to hear you enjoyed your time with us at The Lighterman. We look forward to seeing you again in the near future. Kind Regards, The Lighterman
   

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5. HP

   HelenP

   London1 review

   4.0

   Dined on February 9, 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   The Lighterman accommodated my elderly Mum and her wheelchair very well and never made us feel that we were in the way. A 17.00 booking probably helped, and while it was quiet, it was very enjoyable. However, as the place filled up, the noise level became far too high to hold a conversation and the constant loud music didn't help. I think background music is a good idea, but the volume was way too high. The food was good, but not outstanding, and the fish and chips was disappointing and way overpriced. Ditto the chicken caesar was good, not great, and very expensive. The flatbreads were excellent as always and I would advise everyone to order those and nothing else.
   

   The LightermanResponded on February 10, 2024

   Dear Helen, Thank you for your feedback, we take all feedback very seriously as we constantly strive to improve. We appreciate your support and look forward to welcoming you again soon. Kind Regards, The Lighterman
   

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6. UN

   UnhappyN

   London1 review

   1.0

   Dined on February 8, 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Good food, nice atmosphere, shockingly customer-unfriendly table management. We were asked to leave the table 90 minutes after the reservation time, the reason given being that the first of the party to arrive was early and the table 'clock' had started ticking then - the staff claimed at 6 pm (for a 6.30 pm reservation) - which is by the way untrue, so please either give staff functioning watches or ask them not to 'cheat' when logging arrival times. We'd have been happy to go for desserts and an extra round of drinks, which would have netted the restaurant another £60 at least (which we spent instead at Vinoteca down the road), and we'd still have left by the allotted two hours. So besides losing the extra business on the night, the Lighterman also lost for good three customers who had been there many times before over the years. A good business outcome for the restaurant?
   

   The LightermanResponded on February 10, 2024

   Dear Guest, Thank you for taking the time to share your feedback. Every comment is invaluable to us as we continuously strive to elevate our services. Your input will be carefully considered as we strive to improve and provide a better experience in the future. This will be looked at; I have also sent you a message privately. Kind Regards, The Lighterman
   

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7. E

   Emily

   London2 reviews

   4.0

   Dined on February 8, 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Good food, nice atmosphere, great service. It can get quiet loud so hard to talk at times. 1hr 30mins is quite a short time to have the table. After 1hr we were told they would need the table back in 20 minutes. 5 minutes later we were delivered our bill. It felt like we were being rushed out of the restaurant even though we had 30 minutes left at the table.
   

   The LightermanResponded on February 10, 2024

   Dear Emily, Thank you for your kind words, we are glad to hear you enjoyed your experience overall, here with us at The Lighterman. We look forward to welcoming you again soon. I have also sent you a message privately. Kind Regards, The Lighterman
   

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8. JM

   JoyM

   Kent1 review

   4.0

   Dined on February 7, 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   The Lighterman is always good value for money, with very good food and excellent service.
   

   The LightermanResponded on February 10, 2024

   Dear Joy, Thank you so much for your kind words! It's fantastic to know that you enjoyed your visit and that our efforts met your expectations. We can't wait to welcome you back soon. Kind Regards, The Lighterman
   

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9. SH

   SueH

   Hertfordshire1 review

   2.0

   Dined on February 6, 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   We had a disappointing visit because it was impossible to hear each other. We asked the waiter if we could sit outside under the heaters but he said this would not be possible, so we finished the course we were on and went elsewhere. The food was ok and the atmosphere was great, but we met up to catch up on news and struggled to hear what each other was saying
   

   The LightermanResponded on February 10, 2024

   Dear Sue, Thank you for taking the time to provide feedback regarding your recent dining experience. Every comment is invaluable to us as we continuously strive to elevate our services. Your input will be carefully considered as we strive to improve and provide a better experience in the future. This will be looked at; I have also sent you a message privately. Kind Regards, The Lighterman
   

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10. OT

    OpenTable Diner

    London2 reviews

    5.0

    Dined on February 4, 2024

    1. Overall 5
    2. Food 4
    3. Service 4
    4. Ambience 3

    Lovely roast dinner excellent wine. The urban view at dusk is magnificent
    

    The LightermanResponded on February 10, 2024

    Dear Guest, Thank you so much for your wonderful review! We are thrilled to hear that you enjoyed your experience with us. We can't wait to welcome you back for another wonderful visit. Kind Regards, The Lighterman
    

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