The Duke offers possibly the best food in Richmond from the kitchen of our Head Chef, Primo, and his talented team. We offer fresh and seasonal dishes, a lovely dining room and a really beautiful Victorian bar if you want to meet friends for a drink. A great place for lunch and dinner, for a drink and fabulous Sunday roasts with the whole family. It’s a little treasure and a great respite from the bustle of Richmond’s town centre.
This is the 2nd time I have visited The Duke and the experience this time was not as good. Unfortunately, the waiting staff seemed very disorganised and were not very attentive when taking the order. The cutlery, serviettes were not brought out all at once but they kept coming backwards and forwards. One of the party had the gnocchi and when the waiter asked if we wanted anything else, ie, sauces, etc, they requested some parmesan cheese. The waiter returned to say that we could have parmesan but there would be an extra charge of £1 ! I have never in all the times I have visited restaurants have been asked to pay extra for parmesan cheese. We then asked to speak to the manager, who came over and said she would have to speak to the chef as she was a temporary manager. I am not sure what that had to do with making a decision on whether or not we had to pay for the parmesan. I pointed out that a member of the party was having the fish & chips but had requested at the time of ordering that they did not want the mushy peas or tartare sauce. We would certainly not have expected to receive a reduction in the price ! The temporary manager then said she did not want to argue about it so would bring a portion of parmesan for no extra cost. I was a bit annoyed as there should have not been any argument at all as surely a small grating of parmesan should be free anyway, or the price incorporated in the cost of the meal !
We arrived at 12pm as we were going the game at Twickenham and only received our final 6 main courses at 1.35pm over 40 minutes after the first 2 main courses were served.
Overall the service was terrible and we do not intend to ever go back again.
Booked for pre-theatre meal. Service was slow, over 45 minutes to get food. Kitchen seemed overwhelmed and unable to cope with the number of covers. Waitress was rude and communication with customers was poor. Had we’d been told at the outset that food was taking a while we would have gone elsewhere. Would not recommend this place for pre-theatre dining and unlikely to return anyway given attitude of the staff we experienced.
The first time I’ve been to The Duke in a few years and unfortunately it’s appears to have gone down hill. The bar area is still nice and welcoming, but the restaurant feels dull and cold by comparison. The food was also very average; some dishes were off completely and the Sunday roast consisted of a tasteless lump of pork, frozen Yorkshire puddings and ‘roast’ potatoes with the texture of boiled potatoes.
A real shame, but there are better options in Richmond.
Disappointed that we had to wait nearly 15 mins for any service despite being shown straight away to our reserved table. Our wine was delivered and we had to ask for glasses after waiting another 5 mins.
After finishing starters the cutlery was refreshed but again had to ask for replacement steak knife.
Staff were extremely pleasant which was the saving grace and food was about par for the course.
Food was excellent! The service overall was good and not too noisy. Only downside was... it was a bit cold in the restaurant area.
Food was fabulous. My steak, as usual, was full of flavour and I loved the breaded Brie starter. My friend was very impressed with the cod dish. Service was very friendly and prompt, as ever. This is a great gastropub with a varying menu and excellent value.
Great value vegan roast, food was great and pricing was very good!
Staff service was overall good, although the at atmosphere in the main dining room felt a little cold/overly sparse.
Would definitely come back again!
Waiter forgot sauces.
Then forgot drinks.
Opentable did not have an option to chose a location within a the establishment and therefore we ended up where we did not want to be seated.
This was a first visit, although we had passed many times and the location was ideal for a pre pantomine drink and snack. The £26 Pinot Noir was excellent and the £15 meze plate was perfect for a snack but certainly not enough for 6 if hungry (you would need two lots).
Service was so bad. Got the order wrong on 3 out of 5 dishes. I had to ask for items on multiple occasions. Just awful and a shame as the Duke used to be great.
We went on New Years Eve..
Really really impressed with the staff.
my wife who is dairy free couldn’t have been advised better they even recleaned her cutlery.
Food was very good a lots of it.
I have eaten at The Duke quite a few times and enjoyed it, but on this occasion, the service didn't start particularly well (I don't want, or need, to be called "sir", but please spare me a member of restaurant staff probably not much more than a third my age calling me "mate" when he greets me on arrival) and disappeared altogether halfway through the meal. We ended up ordering additional drinks and then desserts at the bar. A really disappointing experience.
Amazing food and the service was very attentive and pleasant. Highly recommend this pub/ restaurant.
My friends and I had a pre panto dinner. Service was good. Food was hot and delicious. Thoroughly recommend.
Excellent meal. We were late and they held the table for us for longer than necessary - extremely grateful. Excellent service and beautiful pub.
Food was really lovely, no complaints there. The service did not match. When we asked the waitress to find out if something was vegan on a platter she asked a chef walking by. He shrugged that he didn’t know and then said ‘sure’. Later, the bill was put on our table before we had asked for it and at 22.50 we were being reminded that the pub closed in 10 minutes. There was a real feeling of the staff couldn’t wait for us to leave.
We had a very nice lunch at the Duke. The service was very good and we enjoyed our food. The vegetable meze was nice for 2 to share as a starter and the fish was lovely.
Loved the meal and service but particularly loved that I could bring my dog along!
There needs to be a better selection of food, to cater for Gluten-free.
Our first visit in a while. We had booked, but were just told to find a table - most of which had been booked. Nevertheless the food was good and not expensive - we had fish and chips and roast turkey. The turkey was enormous and ultimately proved too much for me. The fish and chips were reliably good. The beer selection was disappointing with only one cask beer on. Service was friendly.
Service was friendly, welcoming and attentive. However we felt that our meal was expensive and that the quality of the roast meals was not as we would have hoped.
A good pub serving good standard food with attentive service and a good wine list. They did for the 2nd time I’ve visited, have home made ‘focaccia’ and oil on the menu but when it arrived it’s clearly slices of what appeared to be sourdough, but the server seemed unaware. A small thing perhaps but the devil is in the detail!
Every thing was good, welcomed on arrival and shown to pre booked table before going to Richmond Theatre.
We had an uncomfortably long wait for our food to arrive, I had to go and ask when it was coming as we had been waiting for 40 minutes and were running out of time to get to the Theatre. We had arrived just after 6pm and had to wait till 6.50 to be able to eat.
Service was hit and miss. Triple cooked chips weren’t actually properly cooked once and I left them. Overall, I was disappointed with it and won’t be returning. For what it was, it was overpriced.
The service was extremely good considering there was one waiter serving a full restaurant. All the customers arrived at once. Food arrived within an acceptable time and was good.
Great food but poor service. It took around 30min to get someone to take our order and it felt like it was a huge problem that we had a celiac guest.
Took my daughter to lunch there. Service was really personable and the fish & chips up there with the best we have eaten in London.
Too busy, therefore service very slow. Food was average, missing items from Sunday roast. I have been there previously and had a much more positive experience so feel that management are taking too many bookings and the staff are unable to keep up with the quality
Inedible veg sharing platter, dry lamb kofta. Very noisy.
Had to ask the waitress to order. Drinks were a long time. My beef was poor. One toilet out of order and no paper in the other. And it’s not cheap. When I complained the waiter didn’t even say sorry. Avoid. I’ve been lots before but will now avoid
Food and service are always good but the restaurant has very poor sound quality.
Fast friendly service, good pub food, lively atmosphere.
I suggest when host/hostess welcomes arriving customers he/she should walk the customer to their dining table instead of telling the customer where their table is.
Great spot for some tucker and a few beers before heading off to Twickenham. Think the pub had been let down by staff not turning up and were a little stretched but still did a great job serving us.
The service we received was friendly, polite and attentive. The selection of music played is excellent!
Food was good, better than I expected for the environment. A big group sat next to us and sort of took over the place and then we seem to have lost our service and ambience.
Food was good except for inedible leeks. The service was ok but would have been better with more staff. We were early there evening before the theatre and had to hurry at the end. You may want to take a close look at the ladies toilets. They were fairly clean but the walls need a good scrub.
The Duke is always great. It has a nice choice of beers for a pre-dinner drink and a good choice of dishes for a tasty, great value dinner. I always love going there, it never lets me down.
Have no real complaints only the noise. It was difficult to talk to my friends. The Todd was good and the service was fine if a little slow on the night.
The Duke is rated 3.7 stars by 215 OpenTable diners.
You can book this restaurant by choosing the date, time and party size.