The Booking Office Bar and Restaurant - St. Pancras Renaissance Hotel

3.8
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1077 Reviews
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£26 to £40
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British
Located inside the original station’s ticket hall, the Booking Office bar & restaurant is one of London’s most inspiring settings. Part of the diverse foodie neighbourhood King’s Cross has become known for; the Booking Office provides a modern British dining experience in a truly unique space.

Specials

Express Lunch from £19 Per Person

Enjoy from the Express Lunch menu, a one course meal for £19/pp or, two courses meal for £24/pp or a three courses meal for £29/pp.

Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.

Valid For: 2 - 6 people

Starts: January 14, 2020

Ends: March 31, 2020

Availability: Mon-Fri 11:30AM-3:00PM

A bottle of wine and a cheese board £25 Per Person

Enjoy a bottle of red, white or rose wine to share between two, served with a selection of local cheese & accompaniments £25 per person.

Terms and Conditions: Maximum of 6 diners. Includes Tax, excludes service.

Valid For: 2 - 6 people

Starts: October 2, 2019

Ends: January 30, 2020

Availability: Wed 11:00AM-11:00PM

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Daily 12:00PM - 3:00PM 4:00PM - 8:00PM

What 1077 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.8based on recent ratings
3.6
food
3.9
service
4.2
ambience
3.3
value
Noise · Moderate
68% of people would recommend it to a friend
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OT
1 review
Dined 3 days ago
Overall2food2service3ambience1

Food was indifferent and tables so low that it is impossible to get one’s knees underneath.

l
London
23 reviews
Dined 4 days ago
Overall5food3service5ambience5

Absolutely gorgeous place. Great wine list, great service. One of my favourite places.

BD
London
3 reviews
Dined 5 days ago
Overall5food4service5ambience5

Great food and ambience at the Booking Office. Live singer was good and not too loud either so you could still chat comfortably. The menu has been recently revised and probably not as good a choice as before especially for dessert. Quality of food though was very nice.

SH
London
7 reviews
Dined 5 days ago
Overall5food5service5ambience5

Great food as always. Love this building.

M
London
172 reviews
Dined on January 10, 2020
Overall5food4service5ambience4

Great venue and service

OT
London
6 reviews
Dined on January 7, 2020
Overall1food1service3ambience4

This restaurant has nice ambience but is NOT suitable for vegetarians at all. They have ONE dish on the menu for each course that is vegetarian and they refuse to make anything else when asked.

L
London
2 reviews
Dined on January 7, 2020
Overall1food1service1ambience1

We found a long hair in the food, very disgusting! no one offered a compensation, just apologies. Never be back again.

RB
Stuttgart Area
5 reviews
Dined on January 4, 2020
Overall3food1service5ambience5

You can't fault the service and ambiance of The Booking Office. It is beautiful there. But they could try a bit better with their food. For what you pay, it's pretty disappointing. The Shaved Porchetta is basically unappetizing lunch meat. The whole table tried it, and none of us liked it. Really, I can't imagine why someone though the Shaved Porchetta was a good idea- it is truly awful. The crab cake is a substantial dish but isn't anything special. Two members of our party ordered the Scallop Ceviche- someone should let the chef know what ceviche is because what they were served was NOT ceviche. A lovely, if incredibly small, scallop dish, but not ceviche. The Tuna Tartare was nice, and the oysters we ordered were lovely. We all also enjoyed our cocktails- Espresso Midnight is particularly good. Our server was so polite and helpful. He even removed the Shaved Porchetta from our bill. I would perhaps come back for one drink or two, but I don't recommend eating a meal here.

SD
Philadelphia
7 reviews
Dined on January 4, 2020
Overall2food3service1ambience4

The service and welcome was poor - the venue was not very busy but there seemed to be a reluctance to take us to our table and serve us I think because they were completing breakfast. However the place was very quiet and service was slow

DB
Cornwall
1 review
Dined on January 1, 2020
Overall4food3service5ambience4

Lovely helpful staff. Great space well used. Slight issue with straights.

KH
London
5 reviews
Dined on December 31, 2019
Overall3food2service3ambience4

Our lunch was a bit of a “curate’s egg” (good in parts) Nice atmosphere. Service was amiable but a bit sloppy. The unforgivable bit was our “beef cheeks” which were obviously kept under a heater for a fair while, because the tiny amount of “jus” had evaporated, leaving something more akin to a cheap cafe lunch - hideously dry mash, with a dry hunk of meat on top - it was slightly rescued when I demanded a “job lot of jus”! Otherwise very disappointing.

HJ
Las Vegas
3 reviews
Dined on December 30, 2019
Overall5food5service5ambience5

Absolutely charming atmosphere and excellent service. Highly recommend the fillet - superbly done.

S
London
1 review
Dined on December 25, 2019
Overall1food2service4ambience3

Food too cold and does not match the price. Service is ok. Food really cold and not tasty.

JH
San Diego
3 reviews
Dined on December 25, 2019
Overall1food3service1ambience4

Christmas dinner at The Booking Office was mostly a disaster. Just booking the reservation from the US was challenging(required a VPN to a UK server to complete). Host did not appear to find our paid reservation for 3. She took us to our table, which was for 2, though there were clearly 3 of us. She shoved another chair in for a table that clearly was not big enough. She then told us that we only had the table for 3 hours, we certainly didn't intend for the meal to take anywhere near that long. It did. Our server came and took our choices, brought the first course and was never seen again. Each course took longer than the next and we had to ask for each course. Our original server had left and there was nobody taking over our table, though to be fair, other tables around us also appeared to be ignored. It was not crowded. Food that was served was just ok at best. When we finally left, I had to find someone to pay for the bottle of wine we had. So much for our Christmas Dinner disaster. I'm not sure what the relationship is with the Renaissance Hotel, but I would certainly avoid both! It's certainly a shame, because it its such a unique and beautiful facility.

OT
Las Vegas
1 review
Dined on December 25, 2019
Overall1food1service1ambience3

Xmas dinner done wrong. Poor from start to finish. Looks like mum went to Iceland and charged £150 a head to rub it in.

OT
1 review
Dined on December 25, 2019
Overall2food2service1ambience3

First they couldn’t find my reservation. I had a confirmation to show them. They then told me they had tried to contact me to confirm with a deposit by phone and email (my phone has been off cell since Dec 12) but no call and no email. They managed to seat us anyway.

The food was not at all what a 5-star hotel should offer. Either not seasoned properly or just not the best ingredients or cooking. The venison inside the Wellington pastry was nicely cooked but that is about it. Give me fish and chips in a pub instead!

One of the canapés was tasty. It was a puff pastry with cheese inside. What’s not to like? The vegetables were okay but overly salted. The desserts were just strange. The small mince pies at the end were okay.

They had fun party favors that included trivia questions and 20 questions.

But while my friends and I had a nice time in general, it wasn’t work the fixed price. I’ll never go again.

YH
London
1 review
Dined on December 24, 2019
Overall4food3service4ambience3

Nice family dinner in this old railway station booking office. The decorum is really nice, with a beautiful bar. Food was good and service outstanding. Tables are spaced far enough that you can converse comfortably without overhearing the neighboring party while still having a nice bistro-like background noise. Really nice experience.

C
London
1 review
Dined on December 24, 2019
Overall4food4service5ambience4

Un accueil parfait : le personnel était aux petits soins pour nous.
Le menu de Noël était très bon.
Le cadre du restaurant est magnifique : rien que pour cela il vaut le détour. Le seul point négatif est le manque de lumière pour dîner.
A noter qu'il faut entrer dans l'hôtel Saint-Pancras Renaissance pour accéder au restaurant.

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MD
1 review
Dined on December 23, 2019
Overall3food1service2ambience3

Whilst the location of this restaurant is great - our table of six ate off both the festive and normal menu. The food was awful - the festive turkey dinner was dry and very tough and every item had been cooked to within n inch of its life. The only food that was reasonable was the fish and chips.
The service was only not was I had expected, we had drinks rounds forgotten and the taking of our food order was not taken with knowledge of the menu or it’s contents at all.

F
San Francisco
3 reviews
Dined on December 21, 2019
Overall2food3service2ambience4

I’ve been here before and it’s been really nice but it has really gone downhill. The staff were nice but service was really slow for everything. The food was varying in quality. There was a vegan symbol on the menu but neither of the things marked as vegan was actually vegan and so the staff had to make something special. The decor is great but not enough to justify the price on its own.

OT
1 review
Dined on December 19, 2019
Overall5food5service4ambience4

Lovely place to eat ,

MM
London
4 reviews
Dined on December 18, 2019
Overall4food5service4ambience5

Great night out for a Christmas get together. I would have given 5 stars for everything but our table was not ready when we arrived and sometimes it was a litle difficult to get the waiting staff's attention to reorder drinks etc. The food was great though as was the wine. Waiting staff very polite and friendly.

DE
1 review
Dined on December 18, 2019
Overall3food4service1ambience3

Been twice in just over a week, once for lunch and once for dinner. Totally let down by inexcusably slow service so cannot really recommend unless you have loads of time to spare.
Staff were fine. Food pretty good. Not cheap.

JO
1 review
Dined on December 18, 2019
Overall1food2service1ambience2

I arrived early for my booking and was shown my table. I went to the Ladies and when I came back someone else was seated at my table! I was shown to another table and then found out half an hour later that my guest had also arrived early and been shown to a table elsewhere in the restaurant. This meant we had missed half an hour of our meeting. Although the waitress apologised, surely this should never have happened? We then had to wait a further half an hour for our food which was OK but certainly not worth the money. The special offer of £35 for two courses seemed strange as the total price of most combinations offered was less than £35??? Not returning, so disappointed. No offer of any compensation either. A free coffee would have helped!

JM
Edinburgh
1 review
Dined on December 17, 2019
Overall3food3service3ambience3

Probably because it is close to xmas but apart from front of house no one really cares and the food was very average in presentation and taste

RE
London
1 review
Dined on December 15, 2019
Overall2food2service1ambience4

It took over 3.5 hours for a 3 course meal to be served, with the waiting staff noticeably absent for much of the time. The festive turkey option lacked any substance or any taste with the gravy for red meat option rather than white (one sprout smaller than a finger nail !) other courses lacked the ingredients detailed on the menu. All in all overly expensive for a sub standard meal - venue great & were I to return a place to have drinks & no food would be my vote !

AB
London
4 reviews
Dined on December 14, 2019
Overall3food2service3ambience4

A very lively building with a great ambience. But... the service was very slow and the food average especially considering it’s not cheap.
Ultimately disappointing

SR
London
1 review
Dined on December 13, 2019
Overall5food5service5ambience4

Loved our festive menu. Music a little too loud for dinner but accommodated in the lounge for coffee and mince pies. Loved pictures on the famous stairs.

B
London
10 reviews
Dined on December 13, 2019
Overall3food3service3ambience3

Steak over cooked
Service slow
Menu had about 4 things missing

T
1 review
Dined on December 12, 2019
Overall4food5service3ambience4

The food was delicious, and the staff were lovely, but we were waiting over an hour for our starters. Just as well we didn't have a train to catch...

TT
London
2 reviews
Dined on December 12, 2019
Overall3food3service2ambience4

Booked for 2-hour lunch meeting but front of house made it clear from the start that she wanted us out much sooner. May have been the time of year but not the place to relax. The odd thing was it then took a while to get the bill, so we did get our 2 hours.

CL
London
1 review
Dined on December 11, 2019
Overall4food5service3ambience4

Food was excellent. Live music very good - but we were right next to the band, so it was a little loud at times. Service was very polite and friendly but very slow.

HW
Toronto
11 reviews
Dined on December 11, 2019
Overall3food3service1ambience5

Took my team out for Christmas lunch. Very disappointing. Beautiful place. Polite staff, but poor service. We sat early for our 12:30 reservation. Despite the fact that we were early, we were put on notice at seating that we had to give the table back in 2 hours. Ironically, we had to wait over an hour and 15 mins just to get our food which made us tense as we needed to make afternoon meetings. Staff was polite, but pace was unacceptable. We had to wolf our food, skip dessert and bolt to make the train back to work. Food was mediocre, mostly because it was on the cold side by the time it got to us. So, unfortunately, A bit of a disaster instead of a relaxing holiday lunch we were looking forward to. I did look for someone to discuss this with at the restaurant before leaving instead leaving a negative review online, but no one was available.

P
Oxford
3 reviews
Dined on December 10, 2019
Overall5food3service4ambience5

A gathering with old friends for Christmas drinks. Excellent service, beautiful environment.

p
London
2 reviews
Dined on December 10, 2019
Overall4food3service3ambience4

The fish and chips were very average ,

SG
1 review
Dined on December 10, 2019
Overall5food4service5ambience5

This was our third year of coming for our ladies Christmas lunch and we enjoyed the time we spend.
If there was any complaint....It was just the food could be a little hotter , otherwise everything was lovely.
It is the perfect place for us to get to and we shall be back next year. Thank you.

OT
London
2 reviews
Dined on December 10, 2019
Overall3food3service5ambience5

Well, I booked the Booking Office because of the cool interior not knowing how the food will be.
I’ve to say I was a bit disappointed. The food is overpriced and just average. But The ambience and the cocktails are good. Next time only for drinks.

A
1 review
Dined on December 8, 2019
Overall3food2service3ambience4

Convenient central location for a meet up with friends. Good choice on the menu. Nice comfortable atmosphere. Portion size and food disappointing. Opted for pork from Sunday roast menu with free flowing Malbec. The meat was overcooked and dry with very small portion of vegetables. Served with an oversized, dry Yorkshire pudding. There was no gravy on the plates or brought with the meal. Between 6 of us we had to keep asking and wait for this to arrive. Not once were we asked if we would like any sauces. However, in spite of this, the free-flowing wine made it reasonable value, but food was disappointing. I would choose something different next time.

C
London
1 review
Dined on December 6, 2019
Overall1food2service1ambience2

We have eaten here many times before but our experience on this occasion was very poor. We waited ages for our food which when it finally arrived around 50mins after ordering was cold so sent it back and was brought out shortly reheated when we question this we were lied to and told it was fresh but my husband had taken a piece out of his meat which you clearly see it was the same dish we did complain to a manager who did give us a complimentary drink but we will not be returning there again which is a shame because we have stayed at the hotel many times.

JD
1 review
Dined on December 6, 2019
Overall2food2service2ambience4

Upon arrival they were not aware we were dining and said that I never stated it when booking.....tbh I wasn't asked. We were placed on what must have been the darkest table we had to use our phones to read the menus and just to see what our food was like.
Service was extremely slow, we felt like the forgotten table. Every course we had to ask where it was. Starters - were good but nothing special. Mains - all 5 of our dishes were barely warm. We sent them back. When new dishes arrived they were smaller in proportion and some items missing.
When we did complain they advised they would remove the service charge.
I have no intention of eating here again and would book for just drinks.
Very disappointing and expensive for what we got. I was surprised that I had to pay £10 for a non alcoholic cocktail.