Absolute disappointment. No ambiance. Brought to a dirty table , not set , had to ask twice for napkins. Rushed to order dessert after 3 bites of dinner. Meals came out at different times so we couldn’t eat as a family. Booked 3 months in advance for thanksgiving meal. Trusted this well known chain with our holiday meal and they failed. Pass this place and go to KPC or Lava Lava. Never again.

Loved Thanksgiving at Roy's. Service was a bit slow but we were not in a hurry. Food was great with lots of leftovers.

Glad Roy’s is still here and our server was wonderful but the menu was limited and rushed and the restaurant is in dire need of a refresh. The chairs were literally falling apart and the tables are tippy and outdated. Just a small candle, dimmer lighting and a tablecloth would go miles! Food was mediocre.

The food was good to great.
The only down side was the pineapple Upside-down cake. It was just not on point.

One of my favorite restaurants when I visit the islands

Our flight was delayed and I called and although we were late they still honored our reservation. And they were busy. Food was very good and service was great !

We do not mind paying high prices for quality food and a great experience but, unfortunately, neither was the case last night at Roy’s. The food was fine, the service was fine but we’re not commensurate either the prices. The ambiance is antiquated and menu lacking diversity. We have been regular patrons of Roy’s for over a decade so are sad to see it like this.

Excellent experience and fantastic food.

Service could have been better, took a while to get first seen and seen the one who cleans off your table more then our server. Food menu needs to be reviewed: add more and remove some. The fish was salty. The ribs was blah. Crab cake was good. The list goes on. This has not fulfilled my expectations since I've been to many Roy's.

The service was great as usual. We’ve eaten at Roy’s at least once over the last 20+ years that we have been coming to the Big Island ( about 14 trips) and the ambiance has not really changed at all. Could use a new spin on it. Granted this is a different year (COVID) but the menu hasn’t changed all that much although the food was excellent. The cost is at a price point that the restaurant would be out of our range if we had younger children. We are now in our 70s and can enjoy such luxuries.

Great dinner and service!

Anniversary

Great place to go if Roy's limited menu appeals to you.

Definitely the best meal of our trip! I was a bit skeptical going in as this is a chain, but I was very pleasantly surprised and excited by how great everything was. The food and drinks were interesting, delicious, and innovative; even our 21 month old had a great time/dinner. Everything was outstanding! Thank you!

Tried a new cocktail and enjoyed it. Great ribs as always. My husband loves them. I did the crab crusted fish which was very tasty. Nice service and efficient.

I had the weg salad and Ahi special. They both were very good.
Service was excellent.

Waitress was awesome, kind and right there when we needed anything. The food was amazing. I was worries because it's a chain, but it was so good.

Roy’s never fails to provide outstanding food and service. Just wish they had some outside dining.

The Surf and Turf was melt in your mouth wonderful! This was our last night on the Island and we wanted to make it memorable,
Roy’s always comes through!

Wonderful service! Excellent food!

Everything was great but the coffee tasted like very strong flavored tea. We tried to get the attention of our server but they were short staffed and he dropped off the check before I could say anything. The "coffee" was not on the check so I let it go. The delivery of the meal was slow because as I say they were short staffed, but the meal was excellent. We would go back again,

Good food! Good drinks!

Very slow service. Took over 2 hours for our meal. Our appetizer was literally thrown on the table. Crab cakes had shells. The restaurant is sorely in need of updating

Delicious food and great service.

Food was excellent!! Took a while to get our food but was very well prepared.

Always amazing, friendly, great service and outstanding food.

Your ten year anniversary should be a special meal. We made a reservation here weeks in advance because it was highly recommend. I made a note in my reservation twice that it was our 10 year anniversary and really didn’t expect anything but would have been nice to have been mentioned. Not only was it never mentioned but we had the worst service I’ve had in ages, maybe ever. Our meal took two hours and it wasn’t because it was some grand experience. We didn’t see our server for the first 10 minutes once he finally came I was told there was just the digital menu. He took our drink order but was busy so disappeared for another 5 minutes or so. He wasn’t a mean guy but clearly was way over his head and literally paid no attention to us at all. He also called me “big
guy” at least 20 times which I despise. The food was fine. It was flavorful and we enjoyed most of it. We ordered desert and it literally took over 30 minutes to arrive. Then getting our check was another 10. The entire meal was 2 hours and 5 minutes and my kids were exhausted. We had plans to do other stuff and that didn’t happen after this marathon. Overall it was incredibly disappointing and very expansive for terrible service and aging decor (each of our chairs were torn). I’ll do better for our 20 year anniversary…..

Not as good as Kaanapali. Quality of food could have been better.

Outstanding Asian Fusion seafood. Everyone had a great dinner. The Ahi was cooked perfectly. Ono was seasoned deliciously. Service was excellent.

We ate ther 2 times in Hawaii it was soooo good

Service was not good and we felt like we were being rushed. The food was mediocre. We have eaten at Roy’s before in a different location and this did not measure up at all

Service was terrible. Waited forever for dessert, even though we ordered it early. The waitress and the dessert never came. We left. Mushroom soup was awful. How can you screw up mushroom soup?

The food was fantastic, service was very good and atmosphere wonderful.
Great way to spend our 29th anniversary

Birthday dinner. Roy’s was short on wait staff so things weren’t up to usual standards. Still delicious and we will go back soon!

We have visited many Roy’s in Hawaii and in California and always enjoyed them and felt very pampered and impressed. This was a completely different experience from the greeting at the host stand to the carpet and lack of placesettings and table cloths to the absolutely terrible service by the gentleman who was our server. Appetizers and salad plates were not even cleared from the table and we didn’t have forks when I main course arrived. Our meal itsself was a different story… Every bite we took was fabulous from our ahi nachos, farm salad, Mahi mahi in macadamia nut crust to the delicious pineapple upside down cake with vanilla bean ice cream. Our mai tais were perfectly made & garnished. However, we would not return due to the low grade service, cleanliness and terrible smoke problem coming from the open kitchen. Our clothes and hair smells like smoke and food. Take out would be the best option for this delicious meal.

Service terribly slow.
We were there 2&1/2 hours and left because we were tired of waiting for our dessert.

Great food, great service, and very strong cocktails. We enjoyed our evening very much!

Booked a table for 5.30pm

Ordered fairly quickly
At 6.45 the waitress came over and offered us spring rolls. Which we never ordered

She said they we short staffed and our meal would be another 15 minutes

We finally got our meal at 7pm. Half way through the meal another waiter came by with my Rice for my meal that they forgot

Terrible experience

I have eaten at Roy’s many times in Hawaii

But this is my first AND last experience at this one

If you get a chance DO NOT WASTE YOUR TIME OR MONEY

Still the best place on island for a good cocktail and good food.

Incredible meal and service with a lovey water view. The menu never disappoints. We will keep coming back to Roy’s!