The Deck at 560 - Hilton Marco Island Resort & Spa

Reseñas de The Deck at 560 - Hilton Marco Island Resort & Spa de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Kathleen

   Tampa2 reseñas

   2.0

   Comieron hace 2 días

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   If I could give 0 stars, I would. Our experience at this restaurant was nothing short of a disaster. From the moment we walked in to the moment we left- still hungry, frustrated, and now, dealing with food-related illness. Let's start with the "beachfront view" they so proudly advertise. What a joke, instead of a serene sunset over the ocean, we were seated next to a wall of overgrown mangroves that reeked, completely blocked the view and came with a bonus eyesore of scattered jet skis, umbrellas and tingled brush. Romantic anniversary evening? NOT A CHANCE. As for the service, it was virtually non-existent. The waitress didn't greet us never introduced herself and walked past our table, multiple times without so much as a glance. It took 7 full minutes just to get water. When we finally placed our order, the food came out overcooked (Though plated nicely, I will give them that). We had to clear our own dishes twice. No busboy, no check ins, no courtesy, just pure neglect. When dessert finally arrived-melted ice cream-That's when we had to ask for another drink. My husband ordered a Corona, it never showed up, but guess what did- the bill! We also asked for a gluten free menu because I have food allergies, the waitress confidently told us The dish I ordered was gluten-free. It was not, but I was unable to ask further questions because no one ever came back to check on us. I trusted her knowledge which was a huge mistake on my part as I am now sick today because of their carelessness. Save yourself the money, the disappointment and the health risk. This place is all hype. No hospitality, a complete failure on every front avoided at all costs.
   

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2. CO

   CraigO

   Fort Lauderdale2 reseñas

   5.0

   Comieron en 5 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The dinner was superb. We loved the patio seating during sunset. A wonderful way to spend our 36th Anniversary.
   

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3. M

   Mary Jo

   Nápoles2 reseñas

   5.0

   Comieron en 3 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We were seated immediately and given our preference for outside seating. Service was very attentive. We asked for more time and server respectfully checked back for our order. Relaxed beautiful setting for a spectaclar sunset. Food was excellent along with presentation. Music was playing by the pool area, so was not too loud. Perfect dining experience on the beach.
   

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4. B

   Barbara VIP

   Nápoles222 reseñas

   5.0

   Comieron en 27 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Delicious food and great service at the bar! Beautiful views of the Gulf of Mexico! Live music!
   

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5. D

   Danyiel

   Baltimore7 reseñas

   3.0

   Comieron en 27 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 4

   Hubby and I were seated at our table and then proceeded to wait over a half an hour for the waitress to come bring us a drink menu and take our order. Plenty of bussers around filling our water glasses, bringing us some kind of fried bread and preparing other tables near us. We asked one to send wait staff our way and still nothing happened. Finally my husband had to get up, walk inside (we were on the porch) and ask the host to send someone over to take our order. Eventually the waitress came and she gave a small apology and was pleasant, but by then we were both irritated. No apology from the manager on duty (was there even one around?) and no comp of any type for the wait. Disappointing experience.
   

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6. OT

   Comensal de OpenTable

   Milwaukee1 reseña

   2.0

   Comieron en 26 de abril de 2025

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 3

   Food was average at best and overly priced and service was terrible.
   

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7. A

   Al VIP

   Nueva York2 reseñas

   3.0

   Comieron en 23 de abril de 2025

   1. Global 3
   2. Comida 5
   3. Servicio 1
   4. Ambiente 4

   Great food, service wasn’t good. While our server was pleasant, it took a while to be recognized after we were seated. The main course came out minutes after our apps were served.
   

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8. A

   Amy VIP

   Louisville25 reseñas

   5.0

   Comieron en 22 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   It was such a fun evening the food delicious, the sunset beautiful, and the geezers in paradise playing such fun songs!
   

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9. C

   Cindy

   Nápoles1 reseña

   1.0

   Comieron en 20 de abril de 2025

   1. Global 1
   2. Comida 3
   3. Servicio 1
   4. Ambiente 5

   Booked the brunch. The Hostess who checked us in was rude to the guest in front of me and raised her voice which in my opinion was unacceptable. Luckily she was pleasant enough to me. Once we were seated there was no direction as to brunch process. We asked for a waiter who told us that the breakfast portion of the brunch was closed and if we wanted the "brunch" we could be sat in another room - people around us were eating the breakfast and brunch. We just ordered off the menu which was not what we booked or wanted. The food was fine though. When we left I spoke with someone who seemed in charge and he told me that both "stations" were indeed open. I mentioned the lack of understanding from his staff and the lack of directions given to guests. He told me he had met with the staff and they understood. Obviously NOT. The view was great and overall it was ok but certainly not an Easter Brunch!
   

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10. L

    Lisa VIP

    Columbus68 reseñas

    5.0

    Comieron en 20 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    It’s really great to sit at a restaurant and be able to view the gulf of America! We ended up just sitting at the bar, but the service was great and the ambience was wonderful
    

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