Mexican Sugar Montrose - Regent Square

Reseñas de Mexican Sugar Montrose - Regent Square de comensales del restaurante. Basadas en valoraciones recientes.

1. K

   Kiara

   Houston2 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   The restaurant was aesthetically pleasing. Service was 100/10. Food and drinks were great. Great experience overall and will definitely be back.
   

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2. R

   Rajavi

   San Diego3 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Our server and the rest of the staff made our night. His name was Edgar C and he took incredible care of us. Food was delicious, hibiscus margarita was amazing, and awesome prices!! So many places in Houston overcharge for mediocre food and drinks but not here. I eat an autoimmune diet, have several allergies and they were all taken very seriously and were very accommodating. Will be back!
   

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3. S

   Shereen

   Austin9 reseñas

   5.0

   Comieron hace 2 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food, awesome cocktails and service was awesome!
   

   Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 1 día

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

   ¿Te fue útil?

4. E

   Elizabeth

   Houston1 reseña

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 3

   The food was excellent and our waiter was very good, so it's definitely worth a visit. Really loud though. Hard to have a conversation and it wasn't nearly as full as it could be. The music was loud and people get louder as a result. Plus, it's a big place so the noise bounces off the walls and ceiling adding to the animated atmosphere. Basically it's a one to two syllable restaurant in terms of conversation. Like, "Hey, how ya doin'?" "Good, and you?" "Great." "Yeah, that's good." If you want to use multiple syllables you might be disappointed.
   

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5. B

   Brooke VIP

   Houston1 reseña

   2.0

   Comieron hace 5 días

   1. Global 2
   2. Comida 2
   3. Servicio 1
   4. Ambiente 2

   Service was horrible and it was only a Tuesday. I'm not sure if they were understaffed but it took over half an hour to get a drink and we couldn't track down our waitress for a long time to get our order in.
   

   Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 1 día

   We're truly sorry to hear about your experience and appreciate you bringing it to our attention. A long wait for drinks and difficulty finding your server is unacceptable, no matter the day of the week, and we completely understand your frustration. While we do our best to staff appropriately, it’s clear that we fell short during your visit, and for that, we sincerely apologize. This isn’t the level of service we aim to provide, and we’re actively working with our team to prevent situations like this from happening again. We’d be grateful for another opportunity to provide you with the kind of experience we’re known for. Please feel free to reach out to us directly if you'd like to share more—we’re listening and ready to make things right.
   

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6. L

   Loretta

   Houston3 reseñas

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Great food awesome atmosphere!!! Will definitely dine again!!
   

   Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 4 días

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

   ¿Te fue útil?

7. D

   Daniel

   Houston3 reseñas

   2.0

   Comieron hace 6 días

   1. Global 2
   2. Comida 1
   3. Servicio 1
   4. Ambiente 4

   We’ve been to this location several times however the last two times have been horrible from the service to the food after this last visit we will not be returning.
   

   Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 4 días

   Thank you for your continued support over the years, and I’m truly sorry to hear that your recent visits didn’t live up to the experience you’ve come to expect from us. It’s incredibly disappointing to know that both the service and food fell short, especially as a returning guest. That’s not the impression we ever want to leave. We take feedback like yours seriously, and I’d really appreciate the opportunity to learn more about what went wrong so we can address it with our team. If you’re open to it, please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com). Thank you again for your honesty — we’re committed to making improvements and truly regret losing your trust.
   

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8. M

   Melissa

   Houston4 reseñas

   1.0

   Comieron hace 7 días

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 4

   The food was not good. Dry fajitas, dry steak, the tortilla soup was super thick and tasted more like Campbell's tomato soup. The service was not great. I would rate it a 2 out of 10 and I will not be going again. The restaurant itself is beautiful.
   

   Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 4 días

   Thank you for your feedback. I’m truly sorry to hear that your experience with us fell so far below expectations — from the quality of the food to the service you received. That’s not the standard we strive for, and I completely understand your disappointment. Your comments about the fajitas, steak, and tortilla soup are being shared with our culinary team so we can address those issues directly. While I’m glad to hear you found the space beautiful, I regret that it wasn’t matched by the food and service. If you’re ever open to giving us another try, I’d love to personally ensure a much better experience. Please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com)
   

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9. j

   joel

   Houston1 reseña

   4.0

   Comieron hace 7 días

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 5

   Food was great! Can’t go wrong with the skirt steak. We did go on mother’s days so service food and drinks did take a long time to get to the table.
   

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   Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 4 días

   Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
   

   ¿Te fue útil?

10. J

    Juan

    San Francisco2 reseñas

    5.0

    Comieron hace 7 días

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Overall experience was great, food was great, service was great.
    

    Mexican Sugar Montrose - Regent SquareRespuesta enviada hace 3 días

    Thank you so much for the amazing review! We're thrilled to hear that you had such a wonderful experience with us. It means a lot to the team, and we can't wait to welcome you back again soon. Thanks for choosing us, and see you next time!
    

    ¿Te fue útil?