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Sugar Factory - Tampa, Tampa, FL

Sugar Factory - Tampa

4.0
4
1531 Reviews
$31 to $50
American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied

Make a reservation

2 people

7:00 PM


Booked 58 times today
Private dining

Private dining

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Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–1:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Phone number

    (813) 521-4262

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (855) 914-2873

  • Neighborhood

    Tampa

  • Parking details

    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2

  • Additional

    Non-Smoking, Takeout

What 1,531 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 4Food
  • 4Service
  • 4.1Ambience
  • 3.6Value

NoiseEnergetic

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  1. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Went for a quick dinner with my 20 year old ahead of potentially hunkering down for days due to hurt Ian. Dishes are big and tasty. Long wait so please use this app and reserve ahead, drinks are tik tok video worthy:-) tasty and fun. Lots of insta walls to pose lol Great place!
  2. K

    Kmill

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food5service4ambience4
    Over all was a good experience. Was disappointed that they did not sing happy birthday to my Husband. I had requested it in the reservation notes and also reminded the host while being seated.
  3. OT

    OpenTable Diner

    Tampa

    3 reviews

    2.0

    3 reviews

    Dined 7 days ago

    overall2food2service2ambience1
    Too loud. Too many servers just standing around. Food and drinks are way too expensive to take an hour to get to table
  4. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    First time for some of us in my party but Ryan definitely made it an unforgettable experience! We will be back! The drinks, food and service was beyond 5 stars!
  5. K

    Kerri

    1 review

    3.0

    1 review

    Dined on September 21, 2022

    overall3food3service4ambience3
    It was a fun experience, but the food was just ok. We went for my daughter's birthday. I told the server it was her birthday...they were singing Happy Birthday to everyone but he didn't offer anything for her. We asked for a burger medium and it was rare. I was pretty disappointed. I ordered an alcoholic rootbeer float. It was not good. The donut that came on the milkshake was very stale. The milkshakes were good other than the stale donut.
  6. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 21, 2022

    overall3food5service3ambience4
    Came for a birthday! Food was fantastic! Milkshake superb! But negatively our server wasn’t the best which affected our experience. Most notably we never once got asked if we needed refills on water which is pretty basic when at a restaurant. We would definitely go back again though!
  7. AS

    AshleyS

    1 review

    3.0

    1 review

    Dined on September 20, 2022

    overall3food2service1ambience2
    It was good but didn't appreciate the hair in my friend's hamburger and the waiter was all over the place and didn't really check up on us or to ask if we wanted to order anything else on the menu
  8. LR

    LisaR

    Dallas

    2 reviews

    vip
    3.0

    2 reviews

    Dined on September 18, 2022

    overall3food3service5ambience5
    The salmon salad was too sweet and some parts of the salmon was undercooked; the egg omelet had too many grilled onions and was not fluffy- a bit overcooked. Food not worth the price.
  9. OT

    OpenTable Diner

    Tampa

    2 reviews

    3.0

    2 reviews

    Dined on September 18, 2022

    overall3food4service4ambience4
    The hosted claimed she checked me in but really didn’t do it pushed my reservation out further. Other people were seated that arrived after I did. Their seating and reservation system is ridiculous.
  10. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 18, 2022

    overall3food5service3ambience5
    My daughters 10th birthday. I booked this reservation months ago and waited OVER AN HOUR to be seated! Completely unacceptable. Why make reservations when then mean NOTHING! when we finally did get seated our waitress was absolutely amazing. She got us our food and treats fast. She saved the night for us. Next time you are over booked you should contact people and let them know.
  11. LM

    LarryM

    Tampa

    1 review

    4.0

    1 review

    Dined on September 17, 2022

    overall4food4service5ambience3
    Very pricey - but portions are humongous! Sundae for two could feed four! Staff very friendly and overall it was fun. Will return
  12. GM

    GeraldM

    1 review

    5.0

    1 review

    Dined on September 16, 2022

    overall5food5service5ambience5
    We had a great first time experience at the Sugar Factory. The food was great. The Goblet drinks were even better. The staff was amazing and our waitress made our evening extra special by having the whole restaurant sing a Happy Anniversary song to us. Definitely a great fun experience.
  13. JC

    JasonC

    Tampa

    1 review

    1.0

    1 review

    Dined on September 15, 2022

    overall1food1service1ambience1
    Our party arrived at 11:10 and we were seated right away. 15 mins after being seated our order was taken. We observed only one waitress working she was taking care of a large party plus 2 other tables. The fries came first only to be cold.. The club sandwich came out with wilted lettuce , soggy bread and the fries were cold. The Alfredo was way over cooked noddles we’re like mush, almost looked like wallpaper paste. The tables are so wiggly you need to make sure you don’t tip the table/drinks over. Floor and table were very sticky. Syrup left on the seats from the night before. This place is highly over rated and not worth your buck. Hard Rock should replace this place.. CLOSE IT DOWN. We will NOT return to that place again…
  14. AK

    AmandaK

    1 review

    4.0

    1 review

    Dined on September 14, 2022

    overall4food1service5ambience5
    The dinner was way overpriced for stale bread and little to no meat on the sandwich. The burgers were ordered well-done and they came out very pink. They no longer sing Happy Birthday, or didn't for my daughter even though I told Tianna (waitress) that it was her 12th birthday. She tried to charge me $99 to sing happy birthday when just last year we picked out a song and the waiters/waitresses sang it. The milk shakes and sundae was amazing though. For the price we paid for 3 people, I expected MUCH better food.
  15. PN

    PrettyNelly

    1 review

    5.0

    1 review

    Dined on September 13, 2022

    overall5food5service5ambience5
    Celebrated my birthday here. Which was a great experience. I would definitely suggest anyone to celebrate their birthday here. Great vibes, & if anyone likes taking pictures, they have great backgrounds to capture from.
  16. OT

    OpenTable Diner

    1 review

    3.0

    1 review

    Dined on September 11, 2022

    overall3food4service3ambience4
    We had a reservation and waited 45 minutes to be seated. Then our service was slow, we didn’t get our drinks until after we asked several times for them. Some of the food was cold.
  17. D

    Dawn

    1 review

    5.0

    1 review

    Dined on September 11, 2022

    overall5food5service5ambience5
    The fancy drinks were delightfully over the top, and delicious! The food was super tasty and more than enough to bring some home.
  18. LP

    LisaP

    Chicago

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5
    Went there for the first time for my daughters 5th birthday. It was amazing the food was amazing. The drinks were amazing. The service was amazing. And the aura of the restaurant really made it all worth while. Definitely would recommend going.
  19. MS

    MarcS

    Tampa

    4 reviews

    5.0

    4 reviews

    Dined on September 10, 2022

    overall5food5service5ambience5
    Our server, Taylor, was outstanding! She was amazing and we hope to see her again the next time we go to Sugar Factory
  20. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined on September 9, 2022

    overall3food4service3ambience5
    Several drinks were forgotten, the candles that I dropped off prior to the reservation 2 hours before for the birthday were lost, several of the people in the party’s bills were incorrect.
  21. LG

    LoriG

    1 review

    4.0

    1 review

    Dined on September 4, 2022

    overall4food5service5ambience4
    Took my daughter for her birthday. Overall a good experience.
  22. CN

    ColleenN

    1 review

    3.0

    1 review

    Dined on September 4, 2022

    overall3food4service1ambience3
    The food was good, the restaurant was nice but our server wasn’t the friendliest this time and we’ve been quite frequently. This was the first time we’ve gotten a server that was very short with us. We sat at our table for over 15 mins before he came over at all. For the price you pay you expect the service to be great. It was very below par.
  23. OT

    OpenTable Diner

    Columbus

    2 reviews

    vip
    2.0

    2 reviews

    Dined on September 4, 2022

    overall2food1service3ambience3
    This was an unfortunate experience at the Sugar Factory.
  24. t

    trojanvikes

    1 review

    4.0

    1 review

    Dined on September 3, 2022

    overall4food3service3ambience4
    Atmosphere is what you’d expect. Loud and fun for BDays and Bachelorette parties. Service was satisfactory but not great (forgot to talk us no beer after we asked and server went to check). Had to ask for a water refill after glasses we empty. My steak sandwich was mediocre. The burgers look like the best tho g in the menu. Dessert was awesome. Over the top shakes/drinks which is really what you are coming for. Will return for my kid’s birthday if that’s what she wants. You pay what you’d expect.
  25. OT

    OpenTable Diner

    Orlando

    1 review

    3.0

    1 review

    Dined on September 3, 2022

    overall3food4service4ambience2
    Food was good. Drinks were good. Restaurant was small and open. Candy shop was small. From what I heard wish I had gone to the real restaurant first.
  26. RD

    RonaldD

    Orlando

    1 review

    5.0

    1 review

    Dined on September 3, 2022

    overall5food5service5ambience5
    Awesome experience. Very energetic and happy staff. Amazing deserts and their presentation
  27. OT

    OpenTable Diner

    Tampa

    1 review

    1.0

    1 review

    Dined on August 29, 2022

    overall1food2service1ambience3
    Extremely slow service, shakes were good but, cookie desert was terrible. Cookie was burnt and it wasn’t prepared right. 2 shakes and a cookie desert took 45min to get. Overrated
  28. AR

    AnaR

    1 review

    5.0

    1 review

    Dined on August 28, 2022

    overall5food5service5ambience5
    Me and my family came to the sugar factory for my daughter's 12th b'day. We had an amazing dinner and the experience was Litt. Thanks to Zack and Bree for there energy and personality. We definitely will be back. thank you much Sugar Factory my daughter loves everything and everyone
  29. EG

    EvaG

    Orlando

    6 reviews

    vip
    3.0

    6 reviews

    Dined on August 28, 2022

    overall3food5service1ambience4
    We were looking forward to eating desert at this restaurant and made a reservation as we knew the place would be crowded. We were a table for 2. We waited and still by 11pm we were not seated. I did notice one of the host managers decide to not seat us in a 4 tip which could have been split for two 2 seaters. I was right there and I can see she did that. They say the party of 4 behind us that checked in with no reservations. If they were to sit us in a nice seating area , ok as we understand. But they sat us in a two seater next to a column and the picture prop area so literately we were in the middle of non stop photo and bumping to us, it must have been the worst seat in the house. If we came here all the time we understand, but our 1st time and we had a standing reservation. We enjoyed the food it was great! A little pricey but expected. But it ruined our experience . I blame the managers as they were the ones I saw handling the seating at their own discretion.
  30. OT

    OpenTable Diner

    Tampa

    3 reviews

    4.0

    3 reviews

    Dined on August 27, 2022

    overall4food5service2ambience5
    Our server was the sweetest he made my birthday extra special just for me and I appreciate everything he had done
  31. KZ

    KellZ

    Tampa

    3 reviews

    5.0

    3 reviews

    Dined on August 27, 2022

    overall5food5service5ambience5
    I took my daughter here for her birthday. We had a group of 4, the food was great, the drinks were huge and way overpriced but the experience was worth it. We won’t go back, but now we can say we’ve been.
  32. BD

    BethD

    Orlando

    1 review

    3.0

    1 review

    Dined on August 27, 2022

    overall3food4service3ambience2
    We had to sit outside of the main area, not as fun as inside and crowded. Had to ask for forks, refills, waited forever to pay. Food was good. Staff very friendly. Just not as fun as Orlando location.
  33. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on August 27, 2022

    overall5food5service4ambience5
    Always a good time there! Will be back again
  34. l

    lornabee

    Tampa

    12 reviews

    5.0

    12 reviews

    Dined on August 26, 2022

    overall5food5service5ambience5
    We had a blast - the food and service were fantastic! The only suggestion I would make for improvement is to offer better seating for large parties. Otherwise it was great!
  35. OT

    OpenTable Diner

    Orlando

    1 review

    4.0

    1 review

    Dined on August 24, 2022

    overall4food3service3ambience3
    It was my birthday the sever kept running off somewhere The spinach dip was cold my bread was hard and never got a silver ware and waited 15 mins for the server the food was ok and the chicken tasted like it was out of a can
  36. KM

    KristaM

    Tampa

    4 reviews

    5.0

    4 reviews

    Dined on August 23, 2022

    overall5food5service5ambience5
    Great atmosphere. Food was ok, but I suggest going for dessert for sure. Service was little slow, but very friendly. Will go back for dessert for sure.
  37. JR

    JanaR

    Tampa

    1 review

    5.0

    1 review

    Dined on August 21, 2022

    overall5food5service5ambience5
    We brought my son here for his 12th birthday....he absolutely loved it!!!! Our waitress was amazing and the whole experience was worth every penny.
  38. J

    Jenika

    Tampa

    1 review

    1.0

    1 review

    Dined on August 21, 2022

    overall1food1service2ambience2
    It took over an hour to get our food and it was not cooked correctly, I actually ended up not eating my dinner because it was ice cold. The pancakes were dry, we ended up throwing them out when we got home. I asked to buy a duck for my child’s birthday four times and they never brought it out. Our entire group really did not enjoy our celebration at this restaurant. We were told by many people at the casino to go to the one in Orlando because it’s way better. It was very disappointing. And we were very excited for the celebration at your restaurant.
  39. CP

    ChristopherP

    Tampa

    2 reviews

    1.0

    2 reviews

    Dined on August 21, 2022

    overall1food1service1ambience1
    Stay away. Way overpriced. Unappetizing food and drinks were minimum $37. Noise level like a rock concert. We up and left
  40. OT

    OpenTable Diner

    Austin

    1 review

    5.0

    1 review

    Dined on August 20, 2022

    overall5food5service5ambience5
    Girls Night Out!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 521-4262.

Sugar Factory - Tampa is rated 4 stars by 1531 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 58 times today
Google Map for Sugar Factory - Tampa

5223 Orient Rd, Tampa, FL 33610

Additional information

  • Neighborhood

    Tampa

  • Hours of operation

    Mon–Thu 11:00 am–1:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Cuisines

    American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Non-Smoking, Takeout

  • Phone number

    (813) 521-4262

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (855) 914-2873

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