Excellent Food! Nice Ambience
Great variety for vegetarians.

This is a beautiful restaurant inside. The staff was efficient and attentive but you don’t order with the waitress. Everything online. So your waitress that you tip is only filling your water glass.
The food came out FAST, almost like fast food! The quality was better than fast food but I think a lot of the food is made a head of time. It was good but not great. It’s like the decor and ambiance don’t match the food. I just prefer ordering with a person who can make recommendations or I can ask for “ dressing on the side” etc. Not dissatisfied or disappointed at all!! Just know what your getting. Prices do match food quality so that’s good!

Consistently great service and food, but prices have increased. Just a couple dollars shy of a Ulysses S. Grant for a pitcher of blackberry Marg.

We are very happy with the food here. Cilantro lime rice is amazing, along with beer battered fish tacos. Black berry margarita is very delicious. This place was able to accommodate our complicated diet, some of us are gluten free, and vegan.

I understand that due to Covid, Zocalo is protecting their servers. I am afraid I did not like the on line ordering. All from the phone and it was a bit difficult to maneuver. Once it was done, our drinks and food were delivered but no one ever stopped by to see if everything was ok, did we need anything else. We were done for quite awhile when a server came to ask if we needed boxes, we said yes. It took another 20 minutes to get the boxes. They never removed our plates. Again, I understand the protocols for Covid, but it would have been nice to have a thank you and maybe a goodbye and thank you for coming in.

The drinks were nice and food was good.
The ordering through the phone works well

Celebrating my sisters birthday! We had a wonderful time. Ambiance was beautiful, servers were extremely attentive, our food was delicious and the music was on point.

Service a little slow but not bad. Very loud- too loud!

Loved It! Baja Fish Tacos were sublime!
Can't wait to come back!

The contact-free menu system continues to be tedious. Nobody comes by to check anymore if you need anything during your meal.

Wonderful service, ambiance, food was delicious!

Food and service 10/10! We enjoyed our experience!

Good and drinks were great.

Only issue was their billing system. Some items had listed “paid” but on their system it wasn’t showing paid. It made of difficult for us to pay the bill and some orders were added to other people’s bills.

Was initially disappointed about the horrible order by phone method but was relieved to still get assistance from an actual human, it almost felt normal. Taking away human to human interaction especially at a restaurant should never occur. Food was fairly priced and the venue is beautiful as always

Great food! Great ambiance! Great way to start the day!

We had to use only the scan code. Waitress never even offered water and did not come around at all. Only the folks to drop off the food.

Be ready to use your phone for all the menu ordering, it’s easy but you do all of the ordering w help from staff as needed. The phone menu requirement is a pivot to safer public dining. However it takes away from the full service feel. Trying to order at the same time as the rest of your table is a challenge. Enjoy!

Service was very good; food was delicious! The restaurant is loud; please turn down the music.

It was birthday

Food was excellent, prices reasonable.

As with anything right now, Covid has put a strain on service. Not my ideal experience to do my own ordering through the phone, but I had known that going in after seeing reviews.

Very attentive service from multiple staff members. Food was fast and delicious. The Blackberry Margarites are not to be missed!

Wonderful decor and ambiance. Really enjoyed being there for delicious food and drinks.

Everything was great except for our waitress forgot about our drinks and disappeared for 1 hour we had to reach out to different waiters for help and finally our waitress came again and once again forgot our drinks and We had to ask someone else for help. We later saw her at the bar .!it looks like she was busy celebrating new years.not good, service but great place and environment. Its not usually like that with the service..

Taco Salad was great !

Special lunch for husbands birthday, seated upon arrival with reservation. Disappointed to have to order using phone app, was looking to disconnect from phone. Menu limited due to COVID. Just learned chips and salsa were complimentary, we never received any upon seating, did receive water. Food was delicious. Service limited. Ordered cocktail from bar and Mojito did not taste traditional, something was off. Most likely not to return for indoor experience, will consider curbside in the future.

Food and blackberry Margaritas were amazing.

I love the ambiance and food. I just hate the new online ordering it’s WAY too complicated.

We love eating at Zocalo Midtown, but this time seemed more like the lunch was an afterthought - pozole was lukewarm and it took us to bring attention to the hostess to request more chips and salsa.

Had a reservation, place almost empty, seated next to the kitchen?
Music too loud.
Idiotic computer menu/self-order set up.
Paltry menu/food choices.
Friendly staff had to spend unnecessary time helping us with the self order, ultimately spent more time just taking our order!
bottom line, going out to eat should be a pleasurable experience. we’ve been to Zócalo‘s a few times and it was outstanding. We won’t be back.
we understand that the virus protocols required of our idiotica state governor are the issue, however, the self ordering thing completely nullifies the concept of a pleasant dining experience, and being waited on, rather than waiting on ourselves. In other words what’s the point? We would’ve been just as happy, if not happier going to a Taco Bell drive-through. additionally, we feel bad for the wait staff as it has got to cut down on their tips. We don’t mind tipping to be waited on.

Food was good, I do not like the ordering through your phone and told the manager I wanted the server to take orders. Why pay to dine out when you are doing everything yourself. Manager working night of 12/27/21 was not helpful. The server for our table was great as were the food runners. The restaurant does have great ambiance I will give it another chance.

Terrible service from our waitress. All other wait staff was very nice. Food was good. Great atmosphere.

Separately, they really need to fix the toilets in the ladies room. They don't flush properly. So even though the bathroom is well appointed and generally clean, it's not very pleasant if you have to go.

Food was excellent as was our server. Very limited wine list. Big problem with ordering food & drinks using our phones. Drinks came out after 2 dinners were already served and the remaining dinners came out over the next 20 minutes. it would have been nice to eat at the same time. Tried to order more drinks during dinner but unable to do so on 3 different phones. Need big improvement on using the phone app. This didn't work for our group of 7.

The food and drinks are very tasty, somewhat pricey. It's decorated nicely but it is a bit noisy.

Zocalo was delicious! Service was great and attentive.

Beautifully decorated for the holidays. Ordering app was cumbersome and food was cold.

Rosa our waitress was so helpful at navigating the QR code and app that I desperately needed help with. A big thank you goes out to Rosa’s customer service

Absolutely did not like the no menu policy and had to order from your phone. Too confusing too much to do when all I wanted was to be waited on stress-free evening. There was so much confusion that my wonderful waiter took our order by hand.

Was our first time there and had a great evening. Staff was swamped, but they were amazing and super friendly. Made it a great night with great friends. (Seemed the rest of the restaurant was having fun too)
Will definitely be back! Thank you!

Enjoyed the beautiful ambience. Took my 9year old and 5year old out on a girls date night to the Ballet. They enjoyed the food as well. Heat lamps available outside and service was fast. The pozole was amazing but a little on the thick side, I prefer mines a little bit “more brothy”.

Crowded with no seats for those waiting—stood for about 1 hour. Food good but delivered at different times.