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WSW The Steakhouse | Whisky Steak Wine, Hilo, HI

WSW The Steakhouse | Whisky Steak Wine

4.2
4.2
746 Reviews
$50 and over
Steakhouse

The heart and soul of dining at the Hilo Hawaiian Hotel is the revered WSW The Steakhouse Restaurant. Diners relax in the grand splendor of the newly renovated dining room, with floor-to-ceiling windows allowing stunning views of Hilo Bay and the magnificent Mauna Kea; all accentuated by a gorgeous wine and whisky display cellar. Enjoy first-class steakhouse dining with an exceptional point of view!

Featuring fresh produce from local Big Island Farmers, WSW is the only true steakhouse in Hilo. All of our beef is Prime or Premium Certified Black Angus Grade and we offer an array of seafood not found anywhere in town. WSW, which already boasts the Best Wine List in East Hawaii, introduces the Whisky Cart to the dining experience. Featuring fine and rare whiskies from around the world served table-side.

A visit to WSW The Steakhouse is a must for any culinary, whisky and wine enthusiast. One of the finest, everyday steakhouses.

Make a reservation

2 people

May 2022
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7:00 PM


Booked 23 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Steakhouse, Seafood

  • Hours of operation

    Dinner Daily 5:00 pm–9:00 pm

  • Phone number

    (808) 969-6470

  • Payment options

    AMEX, Contactless Payment, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Dean Otake

  • Neighborhood

    Hilo

  • Cross street

    Inside the Hilo Hawaiian Hotel

  • Parking details

    Free Hotel Parking and On Street Parking Available

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Non-Smoking, Private Room, View, Wheelchair Access, Wine

Menu

View menu on restaurant's website

What 746 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.2Food
  • 4.4Service
  • 4.4Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Hawaii / Big Island

    Special Occasion

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  1. HR

    HiloRobert

    Hawaii

    1 review

    5.0

    1 review

    Dined 2 days ago

    overall5food5service5ambience5

    A very pleasant experience all around. The atmosphere is just classy enough that I enjoyed dressing up a little. Service was fast and attentive. The prime rib came as I had requested and was excellent.

  2. OT

    OpenTable Diner

    Hawaii

    1 review

    2.0

    1 review

    Dined 2 days ago

    overall2food2service5ambience4

    The prime rib was tasteless and so unlike the first time we came - it was spectacular then. I didn’t ask for it then, but the waitress said we must have gotten it Paniolo style. Every bite was absolutely flavorful, seared perfectly on the outside, medium rare on the inside. Not the case at all this time. The seafood skillet was mediocre. Even with big pieces of lobster which undercooked, chewy and on the edge of raw, an odd bitter flavor in the skillet sauce, too much white wine in the clam sauce - the food staff graciously separated the clams from the skillet for us for one of our allergies - but the mediocre to not-so-good flavors won’t cut it for a special event dinner that cost over $300. Staff was excellent. We had wonderful service, We had such high hopes that your place would be our favorite meat and seafood dining experience in Hilo… too bad.

  3. JK

    JasmineKaupe

    1 review

    5.0

    1 review

    Dined 3 days ago

    overall5food5service5ambience5

    Good food, worth the price. Happy customers. Perfect sitting spot in the corner next to the window. Beautiful view of Hilo Bay. Really enjoyed the prime rib for sure! Was amazed to how big it was! Delicious!

  4. d

    donzo

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food2service4ambience3

    For a Steakhouse, ordered steak medium, got well-done/dry.

  5. RS

    RudyS

    1 review

    5.0

    1 review

    Dined 5 days ago

    overall5food5service5ambience5

    Service was excellent our waiter was Enrique and he was the best the food was great.

  6. JP

    JamesP

    Hawaii

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience3

    My wife and I came over to Hilo from our home in Honolulu to celebrate our anniversary. We made reservations based off Open Table information and a personal recommendation from a local friend. Our table had a very nice view as requested and our server was very nice. We had ordered drinks and appetizers which were tasty, but that’s where things declined. Our reservation was for 7:00 and by 8:25 we left the restaurant without having had our dinner. We were trying to be patient because we understand a kitchen can get backed up. When we noticed other tables that came in after us were being served dinner that’s when we notified the staff that this was unacceptable and asked for our check for our drinks and appetizer. We walked out very disappointed with the situation and how our anniversary dinner ended.

  7. LF

    LindaF

    Hawaii

    3 reviews

    4.0

    3 reviews

    Dined on May 14, 2022

    overall4food4service5ambience5

    It would be good if they had more appetizers and if 2 sides were included with the entree instead of sold separately.

  8. 8

    808takohunter

    Vancouver

    8 reviews

    5.0

    8 reviews

    Dined on May 13, 2022

    overall5food4service5ambience4

    Only issue was my prime rib was room temp, not hot. Other than that it was an awesome experience as ususal.

  9. TB

    TracieB

    1 review

    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Waitress was super nice even the greeters was awesome

  10. KC

    KevinC

    Hawaii

    3 reviews

    4.0

    3 reviews

    Dined on May 9, 2022

    overall4food3service5ambience5

    As always the service is great and the views ! But this is the 3rd time either the quantity or the recipe for the meals were changed without informing us while we ordered and then were surprised when served ! This is very disappointing ! Otherwise a great experience !

  11. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on May 9, 2022

    overall2food2service3ambience2

    Both steaks and the prime rib arrived undercooked and cold: rare instead of medium rare. The plates were ungarnished so the entrées and sides looked lonely and unappealing. Not even parsley. Presentation was a solid “F.” The sides were good but the steaks were more “choice” than “prime.” For those prices it was obvious they weren’t interested in repeat customers. The prime rib was flavorless, relying solely on the horseradish sauce. Plain and uninspired. Such a sad execution in what is a beautiful setting. Too bad. Hilo would benefit from a good steakhouse. We won’t be going back. $270 for three people just adds insult to injury.

  12. C

    Christine

    1 review

    4.0

    1 review

    Dined on May 8, 2022

    overall4food4service5ambience5

    I wish we would have been told ahead of time that the menu on Mother’s Day was significantly smaller. I wanted the I’m Starving breakfast and a side of fried rice which both were not available.

  13. BS

    BobS

    Milwaukee

    9 reviews

    4.0

    9 reviews

    Dined on May 8, 2022

    overall4food5service3ambience5

    Service started off well with Drinks and appetizers. Then there was a 45 minute plus gap waiting for the steaks.

  14. SM

    StewartM

    1 review

    5.0

    1 review

    Dined on May 8, 2022

    overall5food5service5ambience5

    My husband and I celebrated our 29th wedding anniversary and Mother’s Day all in one, we chose this location because of the online menu and what we had heard about it. We waited two months before we finally decided to go and made a weekend out of it by staying in the hotel. We went a little early but they sat us right away as our reservations were @7, right away the experience began with the lights, the mood, the energy and then they sat us on a table overlooking Hilo bay near coconut island, it was beautiful. Our waters were dropped and then our server joined us 2 minutes later, took our drink orders and I was lucky to try one of their bartenders special margaritas. We ordered the caprese and then short after the lobster Mac and cheese….. 10 minutes later enjoying the flavors of these two mouth watering appetizers. We ordered our dinner myself the lobster tails, loaded baked potato and perfectly cooked asparagus. My husband the 18oz. Ribeye along with his own loaded potato and a side of garlic shrimp. While we waited for our entrees and enjoyed our appetizers and draft Heineken for my husband and I kept going with the bartender margarita….. I looked at my husband and said “ this is adulting! We’re finally adulting! The ambiance, the lighting, the service, the food and OMG the desserts matcha green tea cheesecake and the lava cake were absolutely mouthwatering. My husband laughed and replied “ I don’t feel like we’re in Hilo, I feel like we’ve staycationed on another island like Oahu or somewhere in the mainland! This is so great!”. This anniversary and Mother’s Day in one celebration we’re exactly what my husband and I needed and did not expect to receive in Hilo town. The WSW experience was well worth the evening! The best time my husband and I have spent together. Stay in the hotel if you can, the relaxation is worth the time. We are looking forward to returning again soon.

  15. AR

    AnthonyR

    1 review

    1.0

    1 review

    Dined on May 8, 2022

    overall1food1service2ambience3

    My wife’s food came out wrong twice My steak was supposed to be medium well came out rare. Food took almost a hour to reach us that’s why i didn’t complain about my steak cause I didn’t feel like waiting longer to eat my food

  16. G

    Ginger

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food3service2ambience3

    Our reservation was for 6:30 and food was served at about 7:45.

  17. G

    Gregory

    1 review

    5.0

    1 review

    Dined on May 3, 2022

    overall5food5service5ambience5

    If you're looking for a great place to celebrate this is the place!! Prime rib was amazing. Seafood skillet was delicious. French fries truffle was amazing!! Ask to sit in Pikake's section. She catered to our every need!!

  18. JD

    JeanetteD

    1 review

    3.0

    1 review

    Dined on May 2, 2022

    overall3food5service5ambience2

    Did not like being unable to salt one’s own meal. The place is very stark and has no ambiance. The steak was wonderful but the baked potato was not good. Yesterday was the fourth time we were at WSW for dinner. The past visits were pretty wonderful but yesterday was not. Most high end restaurants in California serve a cooked green vegetable and some sort of potato, rice, etc with meal. Also, you get some type of bread.

  19. M

    Maryopl

    Portland

    5 reviews

    5.0

    5 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    A wonderful place for a special occasion. The food is delicious and Eric, our waiter, was accommodating, friendly and always ready to help us decide on our next course. He remembers us from before and made us feel very welcome. The drinks are great and the poke is awesome. Not to mention that we always get the mussels. This restaurant is all about the meat. It is cooked perfectly. It can be spendy but we have come on Christmas and ordered the 39 ounce steak and split it 5 ways. The lobster Mac is incredible and you can easily fill up on the baked potatoes, yum! Of course you should pace yourself if you want dessert. The molten lava cake is incredible and add a scoop of Jack Daniel’s ice cream and you are in heaven. All in all, one of our favorite spots in Hilo. Plus don’t forget to try the smoked whiskey. It’s all in the name and it’s their specialty.

  20. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience4

    50yrs wedding anniversary

  21. OT

    OpenTable Diner

    Hawaii

    15 reviews

    3.0

    15 reviews

    Dined on April 30, 2022

    overall3food2service3ambience2

    We started with the bone marrow which was quite delicious. Then I had the Maine lobster tails with grilled asparagus and stuffed baked potato. The lobster was very small (not as pictured) and instead of bright red the shells were very dark. Not like any Maine lobster I’ve seen before. Parts were inedible. The asparagus was good but the baked potato topping was so crunchy it was like eating sand. Every thing was lukewarm except the melted butter, even the center of the potato. My husband ordered the filet (also lukewarm) and truffle fries (cold) which we sent back. By the time the hot fries arrived he was finished with his steak. They didn’t charge us for the fries and gave us a free dessert for my husband’s birthday, but we won’t be back. This was our third try and each time disappointed by cold food.

  22. SE

    StevanE

    Hawaii

    1 review

    2.0

    1 review

    Dined on April 28, 2022

    overall2food2service5ambience5

    They sat us directly in front of the musician. So it was difficult to talk to each other without having to yell. The musician was wonderful. The prime rib was tough and the burger was dry. This place is awesome for breakfast. Dinner not so much.

  23. MG

    MamaG

    1 review

    5.0

    1 review

    Dined on April 25, 2022

    overall5food5service5ambience5

    I enjoy coming to WSW for breakfast. I always look forward to having Theresa as my server. She makes everything so pleasant and memorable. She’s a major asset to the company. Oh and secondly who can pass up the beautiful view of our Mauna Kea and Hilo Bay. 😍

  24. DH

    DwightH

    Las Vegas

    17 reviews

    5.0

    17 reviews

    Dined on April 25, 2022

    overall5food4service5ambience3

    The food is exactly as shown on the menu web site. The service is great and the food is fantastic. We drove over from Kilaua Kona and it was a wonderful afternoon. Make sure to take time to walk through the Japanese garden next door.

  25. DC

    DianeC

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    My husband and I treated ourselves to breakfast at WSW .We love it there.The view ,food and service are always amazing.

  26. K

    Kelly

    Hawaii

    2 reviews

    3.0

    2 reviews

    Dined on April 24, 2022

    overall3food2service2ambience3

    I hade the ribeye and it was just ok. No flavor even with the truffle butter. My steak was chewy and not cooked to what I ordered. For the price of $59 I was expecting it to be way better. I was sadly disappointed. My drink was also a 2 out of 10. I was actually horrible.

  27. KC

    KevinC

    Hawaii

    4 reviews

    4.0

    4 reviews

    Dined on April 23, 2022

    overall4food3service3ambience4

    They have raised prices but not the quality ! On items they didn’t raise the price they cut back on the amount of food ! Most notably the seafoods !

  28. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 23, 2022

    overall5food5service4ambience5

    Great and wonderful!!!!

  29. MG

    MisG

    Hawaii

    5 reviews

    5.0

    5 reviews

    Dined on April 21, 2022

    overall5food5service5ambience5

    It’s Merrie Monarch week and my hula sisters decided to have breakfast at WSW. We had our children with us and the staff was accommodating with water cups and high chairs and also very patient with us at the same time. Food was great as always and I was even able to get a steak and eggs plate to go at the last minute! Will be back again!!

  30. LB

    LoriB

    1 review

    5.0

    1 review

    Dined on April 20, 2022

    overall5food5service5ambience5

    Amazing food, service, and atmosphere! Tasted the Crab Benedict, Ocean Breeze Frittata, and I’m Starving all delicious and reasonably priced. Highly recommend!

  31. JJ

    JoJo

    Las Vegas

    1 review

    5.0

    1 review

    Dined on April 18, 2022

    overall5food5service5ambience5

    Best place to eat a steak in Hilo recommend highly

    WSW The Steakhouse | Whisky Steak WineResponded on April 19, 2022

    Mahalo for your wonderful feedback! We appreciate your support!

  32. M

    Mikala

    Hawaii

    9 reviews

    5.0

    9 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Decided to have Easter breakfast here which was a first for us. It was amazing! Service was outstanding food was perfect, ambience just right and it was not loud at all. Not to mention prices are reasonable A definite must go to place for more than just a special occasion..

    WSW The Steakhouse | Whisky Steak WineResponded on April 19, 2022

    Mahalo for your feedback! We are glad to hear that you had a wonderful Easter Sunday Breakfast with us! We hope to see you back soon!

  33. b

    busygal

    Hawaii

    25 reviews

    vip
    3.0

    25 reviews

    Dined on April 17, 2022

    overall3food3service4ambience1

    We were hoping there was something to indicate it was Easter Sunday. Nope. The restaurant has a very banquet room feel. Totally blah, no island vibe; neither touristy, contrived, or subtle. Only the chair seat backs appear to have been reupholstered. The restaurant closed at 10am to the consternation of hotel guests who generally don't have a need to eat very early. The menu is OK with some local island offerings. I ordered my egg scrambled a big mistake as I forgot to confirm they were liquid eggs, which I detest. even so they arrived ice cold I wouldn't have eaten them at any temperature. My partner's steak and eggs was much better as his eggs were "over easy" farm eggs. The red velvet pancakes are neon red, weird because the red comes from a chocolate syrup addition to the batter not red food dye. Kids might think that's fun. The Prosecco was better than average. Our server was friendly, attentive and respected the fact we didn't want to get in and out in 20 minutes. Possibly the steakhouse looks better at night if you have a clear view of beautiful Hilo Bay. Overall I think atmosphere is as important as anything else. This restaurant has none.

    WSW The Steakhouse | Whisky Steak WineResponded on April 19, 2022

    Mahalo for your detailed feedback. We are disappointed to hear that your meal was not up to standards on your visit and will be forwarding your comments to our Management team. Mahalo again for taking your time to share your honest thoughts, we appreciate it and we hope you give us another try in the future.

  34. AH

    AuntyHilo

    Hawaii

    2 reviews

    5.0

    2 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    WSW is my go to breakfast place - love the menu items, the ambiance, the view and the service. I made a 12-hour error in my reservation for breakfast. When the hostess found my reservation, she said it was for 8 pm instead of 8 am. Because it was Easter Sunday, she said the restaurant was booked solid. However, she managed to get our party of 3 a table. We were grateful for her assistance. Needless to say, I'll be more careful with the time when i make my next reservation.

    WSW The Steakhouse | Whisky Steak WineResponded on April 19, 2022

    Mahalo for your feedback! We are glad to hear that you had a wonderful Easter Sunday breakfast with us. We appreciate your continued support!

  35. K

    Kerrie

    Hawaii

    6 reviews

    5.0

    6 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    We had a fabulous dinner!

  36. KW

    KimberlyW

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on April 17, 2022

    overall5food5service5ambience5

    Great steaks, awesome view, excellent service. Would highly recommend

  37. R

    Raymundo

    Hawaii

    5 reviews

    5.0

    5 reviews

    Dined on April 15, 2022

    overall5food5service5ambience4

    Quality and presentation of the food is excellent. Definitely not a large wine list, but a great variety of selections at different price points. The service was outstanding, attentive but not hovering. The meal will set you back quite a few duckets but well worth it for the entire experience.

  38. OT

    OpenTable Diner

    Exclusive

    1 review

    5.0

    1 review

    Dined on April 15, 2022

    overall5food5service5ambience5

    The service we received was terrific. Our waitress Kanoe was awesome. The food came out perfectly prepared and done. Highly recommend

  39. OT

    OpenTable Diner

    Hawaii

    1 review

    3.0

    1 review

    Dined on April 15, 2022

    overall3food2service2ambience3

    The overall experience was okay. Sub-par when compared to Ruth’s Chris. But it’s Hilo so it all we have.

  40. OT

    OpenTable Diner

    Hawaii

    2 reviews

    vip
    5.0

    2 reviews

    Dined on April 10, 2022

    overall5food5service5ambience5

    Loved it great food and service

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

WSW The Steakhouse | Whisky Steak Wine is rated 4.2 stars by 746 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

May 2022
Sun
Mon
Tue
Wed
Thu
Fri
Sat
1
2
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7:00 PM


Booked 23 times today
Google Map for WSW The Steakhouse | Whisky Steak Wine

71 Banyan Dr Hilo, HI 96720-4693

Additional information

  • Cross street

    Inside the Hilo Hawaiian Hotel

  • Neighborhood

    Hilo

  • Hours of operation

    Dinner Daily 5:00 pm–9:00 pm

  • Cuisines

    Steakhouse, Seafood

  • Dining style

    Casual Elegant

  • Dress code

    Business Casual

  • Parking details

    Free Hotel Parking and On Street Parking Available

  • Payment options

    AMEX, Contactless Payment, Diners Club, Discover, JCB, MasterCard, Visa

  • Executive chef

    Dean Otake

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Non-Smoking, Private Room, View, Wheelchair Access, Wine

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