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WSW The Steakhouse | Whisky Steak Wine, Hilo, HI

WSW The Steakhouse | Whisky Steak Wine

4.2
4.2
805 Reviews
$50 and over
Steakhouse
The heart and soul of dining at the Hilo Hawaiian Hotel is the revered WSW The Steakhouse Restaurant. Diners relax in the grand splendor of the newly renovated dining room, with floor-to-ceiling windows allowing stunning views of Hilo Bay and the magnificent Mauna Kea; all accentuated by a gorgeous wine and whisky display cellar. Enjoy first-class steakhouse dining with an exceptional point of view!

Featuring fresh produce from local Big Island Farmers, WSW is the only true steakhouse in Hilo. All of our beef is Prime or Premium Certified Black Angus Grade and we offer an array of seafood not found anywhere in town. WSW, which already boasts the Best Wine List in East Hawaii, introduces the Whisky Cart to the dining experience. Featuring fine and rare whiskies from around the world served table-side.

A visit to WSW The Steakhouse is a must for any culinary, whisky and wine enthusiast. One of the finest, everyday steakhouses.

Make a reservation

2 people

7:00 PM


Booked 18 times today

Additional information

  • Dining style

    Casual Elegant

  • Cuisines

    Steakhouse, Seafood

  • Hours of operation

    Dinner Daily 5:00 pm–9:00 pm

  • Phone number

    (808) 969-6470

  • Payment options

    AMEX, Contactless Payment, Diners Club, Discover, JCB, MasterCard, Visa

  • Dress code

    Business Casual

  • Executive chef

    Dean Otake

  • Neighborhood

    Hilo

  • Cross street

    Inside the Hilo Hawaiian Hotel

  • Parking details

    Free Hotel Parking and On Street Parking Available

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Non-Smoking, Private Room, View, Wheelchair Access, Wine

What 805 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.2
4.2 based on recent ratings
  • 4.1Food
  • 4.4Service
  • 4.3Ambience
  • 3.9Value

NoiseModerate

Loved For

  • Hawaii / Big Island

    Notable Wine List

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Filters

  1. OT

    OpenTable Diner

    Toronto

    5 reviews

    vip
    1.0

    5 reviews

    Dined 2 days ago

    overall1food1service1ambience1
    We ordered prime rib. It was not fresh and appeared to have been reheated. Try another place. This one is not worth it.
  2. C

    Ckoadw

    Exclusive

    1 review

    4.0

    1 review

    Dined 2 days ago

    overall4food4service3ambience5
    Food never disappoints, everything was tasty. Our server must have been kinda new or just not her day as she was a little slower then the rest of them but overall enjoyed our meal
  3. VB

    VickiB

    Exclusive

    2 reviews

    5.0

    2 reviews

    Dined 4 days ago

    overall5food4service5ambience5
    Location is beautiful. Staff is amazing. Very attentive and professional. Food is good but for the price...the food is just average. When you take 6 plus people, there is a 20% mandatory service fee (not tip), which when you then add your tip, your bill is easily over $700.00. Going forward, I'd make plans for 5 or less to avoid the service fee. Sadly, holiday or special occasion dinners which include more than 6 guests will have to be made elsewhere to make it affordable.
  4. m

    msshelagh

    Hawaii

    5 reviews

    4.0

    5 reviews

    Dined 5 days ago

    overall4food5service3ambience5
    Reason for the lower rating on service was that it passed exceptional service with Thomas is my server. Also, when having coffee with my breakfast, I always appreciate my cup never going empty until I'm done.
  5. SP

    StarrP

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Best place so far. Food was great loved the avocado toast and waffles
  6. MG

    MarkG

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    mine & my familys first time eating here.. awesome food & awesome waitressing!!!!
  7. RB

    ReginaB

    Mexico City

    4 reviews

    vip
    5.0

    4 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    Comida extraordinaria y servicio excelente. Hermosa vista desde el restaurante
  8. M

    Maryopl

    Portland

    7 reviews

    vip
    5.0

    7 reviews

    Dined 6 days ago

    overall5food5service5ambience5
    We had a friend visiting from the mainland, and we knew the experience at WSW is always great. We were not disappointed. WSW has become one of our go-to places when we want that extra special service and food experience. Many delicious pupus and a visit from the whiskey cart for some “smoked” mint juleps, what fun! The wait service is very attentive - special shout-out to Erik, who always has great suggestions and kept everything running smoothly. We will be back!
  9. L

    Lynnster

    Hawaii

    1 review

    4.0

    1 review

    Dined on August 7, 2022

    overall4food4service4ambience4
    Wait staff very friendly Very knowledgeable about the wine and whiskey menu. Very satisfied with the meal.
  10. OT

    OpenTable Diner

    Hawaii

    4 reviews

    5.0

    4 reviews

    Dined on August 2, 2022

    overall5food5service5ambience5
    Outstanding service & five star rack of lamb! It was a wonderful dining experience. We will be back!
  11. OT

    OpenTable Diner

    Hawaii

    1 review

    5.0

    1 review

    Dined on August 1, 2022

    overall5food5service4ambience5
    Amazing steak.. I’d like to come again.
  12. HP

    HaroldP

    Hawaii

    1 review

    1.0

    1 review

    Dined on July 30, 2022

    overall1food1service2ambience2
    Steaks under cooked had to send back 2 times ordered Medium came out rare rest of table finished dinner before 2 of us got our food.
  13. TJ

    TutuJS

    Hawaii

    1 review

    5.0

    1 review

    Dined on July 29, 2022

    overall5food5service5ambience5
    Beautiful view of the mauna. Food reasonably priced, very tasty also.
  14. T

    808Tacoyota

    Hawaii

    2 reviews

    4.0

    2 reviews

    Dined on July 28, 2022

    overall4food4service5ambience5
    Very Eccentric, beautiful atmosphere and friendly Servers and SA's
  15. OT

    OpenTable Diner

    Chicago

    1 review

    vip
    5.0

    1 review

    Dined on July 26, 2022

    overall5food5service5ambience4
    Beautiful view food was really good, need to work on the sound system as it sounded like music was coming out of a iPhone.
  16. OT

    OpenTable Diner

    Orange County

    2 reviews

    3.0

    2 reviews

    Dined on July 24, 2022

    overall3food3service3ambience4
    I loved my lobster tail dinner with loaded baked potato and asparagus. The side salad was also good along with truffle fries as an appetizer. My husband on the other hand ordered a 18oz ribeye for $50 and it was not a ribeye, more like a lean sirloin steak. He was disappointed and even asked the waitress if this was a ribeye which usually has nice marbling and lots of flavor. We felt the waitress could have done more for us to keep us happy as he didn’t eat it.
  17. DA

    DayshaA

    Hawaii

    1 review

    5.0

    1 review

    Dined on July 24, 2022

    overall5food5service5ambience5
    Local eating here for dinner. Of course parking is hard. Not good for full size vehicle. Everyone is nice. Food is delicious. Every fails. I like that the waiter takes your food to the back for takeout. And bring it back to you in a bag.
  18. BD

    BarbaraD

    1 review

    5.0

    1 review

    Dined on July 18, 2022

    overall5food5service5ambience5
    relaxing, prompt service. Excellent food quality and good breakfast selections.
  19. T

    Thankyou4thegoodfood2022

    1 review

    3.0

    1 review

    Dined on July 17, 2022

    overall3food4service3ambience4
    This will our third time here. First time was for dinner last year when they first opened in 2021, 5 months after. It was for our anniversary and we told ourselves we’d never come back. $300+ dinner and the food was salty, Maine lobster was rubbery and their famous prime rib was like almost raw…I couldn’t eat so I took it home. Their special complimentary dessert was a small sliver of cheesecake was a joke; almost in insult to us I’d say for our anniversary. However, a year later we heard about their breakfast and decided to give it try for a second try; I mean this is Hilo and we don’t get a lot of new eateries popping up…most of them are closing down. Menu had a limited selection but the food was good and tasty! Prices were reasonable compared to other places in Hilo along with the portions. We like atmosphere during the AM better than the night. At the beginning of our seating, we were asked twice if we’d like anything to drink from two different servers…don’t know what was happening there. I really don’t care for how they wheel your food around, passing other tables without some kind food guard or cover. Majority of waiters and waitresses seem to be new to fine dining customer service and etiquette, if WSW is consider up there with fine dining…it has the atmosphere. This spoke volumes to me during our 3 visits to this establishment. The servers are tattooed up on the arms, back and neck area which doesn’t bother me that much…some of their designs are very interesting. Overall, this WSW restaurant is improving in my opinion and I’d like to see this restaurant succeed with more investment into the staff instead of order taking, zipping away and getting your food. Maybe have a musician during the AM shift would be a nice local ambience like they did with the previous establishment before them. I would recommend trying each at least once: breakfast and dinner and give your review. We’ll give the dinner another soon!
  20. NL

    NancyL

    Seattle

    1 review

    2.0

    1 review

    Dined on July 17, 2022

    overall2food1service4ambience3
    My fillet was more medium than medium rare and it was flavorless. It needed more sauce. The mixed green salad was 95% lettuce The birthday cheesecake was good
  21. r

    robertd

    Orange County

    2 reviews

    3.0

    2 reviews

    Dined on July 16, 2022

    overall3food3service4ambience4
    The 38oz prime rib was average. I ordered medium rare, it was clearly medium. I do not think we will be back.
  22. BJ

    BJKJD

    1 review

    5.0

    1 review

    Dined on July 13, 2022

    overall5food5service5ambience5
    The food was excellent, esp the hot seafood platter which we shared as appetizer along with our salads. The entrees were equally delicious. NAIA was our server and she was very professional and friendly and attentive without being intrusive. Overall a great dining experience for us.
  23. OT

    OpenTable Diner

    Hawaii

    2 reviews

    1.0

    2 reviews

    Dined on July 13, 2022

    overall1food1service1ambience2
    Our reservation was for 6 pm we didn’t get our main course until like 8 pm. Very long wait for food that was a very simple order
  24. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on July 9, 2022

    overall5food5service5ambience5
    This was our first time at WSW. We had breakfast there and were very impressed. The food was delicious and the view was beautiful looking over Coconut Island. Our waitress was very nice. Will definitely return.
  25. OT

    OpenTable Diner

    Hawaii

    1 review

    4.0

    1 review

    Dined on July 9, 2022

    overall4food5service3ambience2
    To many guys in Shorts … Not Even close to Smart Casual … And … Loud Loud loud …
  26. TB

    TonyaB

    Hawaii

    1 review

    5.0

    1 review

    Dined on July 6, 2022

    overall5food5service5ambience5
    Food was great. A little pricey. Service was awesome. Nice and quiet ambieance.
  27. JP

    JanetP

    Orange County

    1 review

    5.0

    1 review

    Dined on July 3, 2022

    overall5food5service4ambience5
    Great atmosphere. Really good food. Good choices. Cocktails were delicious.
  28. S

    Scott

    Hawaii

    3 reviews

    4.0

    3 reviews

    Dined on July 3, 2022

    overall4food4service4ambience4
    Family meal. Was okay overall. The oysters were not that great, and would not get them again
  29. GK

    GerriK

    1 review

    5.0

    1 review

    Dined on July 2, 2022

    overall5food3service4ambience5
    The “I’m Hungry” breakfast was worth the price. The red velvet pancakes was my favorite!!
  30. DA

    DanetteA

    New York Area

    1 review

    5.0

    1 review

    Dined on June 29, 2022

    overall5food4service5ambience5
    This was our third time going to WSW, everything was fine but, my rib eye was missing the Truffle Butter sauce. there wasn't much taste. Other than that, it was great.
  31. M

    Mikec

    Columbus

    1 review

    5.0

    1 review

    Dined on June 29, 2022

    overall5food5service5ambience5
    Not busy. Excellent offer by our server to add lobster tail to fillet. Plenty of food for 2 seniors. Wonderful view of Hilo Bay.
  32. MC

    MarkC

    1 review

    1.0

    1 review

    Dined on June 25, 2022

    overall1food1service4ambience3
    Pros- good service and good wine selection Cons- the food was nearly unpalatable. The baked potato was shriveled and black on the inside from sitting under a warmer all day. No amount of butter or sour cream would allow me to take a second bite. The quality cut of steak was mediocre for a $50 ribeye, which you had to pay extra for a baked potato. You can by far get a better quality steak and potato at Outback.
  33. AW

    AllenW

    Exclusive

    2 reviews

    3.0

    2 reviews

    Dined on June 25, 2022

    overall3food3service5ambience4
    WSW and Waioli have so many barriers to paying and tipping. If I can buy a drink with my WSW card in the Waioli lounge, then I should be able to get a drink there and transfer it to my WSW table reservation. Otherwise, you’re asking me to tip for the drink and then tip for the meal. I did not tip for the drink. If I can pay for my meal with my WSW card, then I should be able to tip with it as well and use it freely between WSW and Waioli; otherwise, the WSW card has less value and I’d much rather use a credit card. If I arrive to WSW before my reservation and am told to wait in the lobby, then give me a coaster that vibrates when my table is ready like bars do, otherwise when the time my reservation time comes if no one is at the front counter and nobody approaches me then I’ll just seat myself. I don’t like my visit yesterday, and I’m a local net worth millionaire. Perhaps I’ll try WSW next year to see if they’ve tightened the ship.
  34. GD

    GeorgeD

    Hawaii

    1 review

    5.0

    1 review

    Dined on June 24, 2022

    overall5food5service5ambience4
    Excellent service, beautiful presentation and delicious food. A bit pricey but would definitely go back
  35. OT

    OpenTable Diner

    Hawaii

    2 reviews

    4.0

    2 reviews

    Dined on June 23, 2022

    overall4food3service5ambience4
    Service is very good. But The meat was a bit dry.
  36. CT

    CaesarTheDay

    Los Angeles

    8 reviews

    vip
    4.0

    8 reviews

    Dined on June 22, 2022

    overall4food4service5ambience1
    This is a hotel restaurant with hotel restaurant vibe and ambience. But the service is surprisingly good and the food isn’t bad either. I mean it’s not gonna make a Michelin list but the steaks were on or with most mid level steakhouses and the wine list diverse enough to find a gem or two. The only reason we ended up going there was that the cruise was in town and almost every restaurant worth calling was booked up. Not a place I’ll revisit but it fed the family.
  37. OT

    OpenTable Diner

    San Diego

    3 reviews

    5.0

    3 reviews

    Dined on June 22, 2022

    overall5food5service5ambience5
    Great Wedding Anniversary diner with delicious foods, reasonable prices and outstanding service by Kanoe.
  38. OT

    OpenTable Diner

    Hawaii

    1 review

    5.0

    1 review

    Dined on June 19, 2022

    overall5food5service4ambience5
    Another special place w/ my wife
  39. D

    Doug

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on June 19, 2022

    overall5food5service5ambience4
    Great food and beautiful view. Good wine selection and the service was outstanding.
  40. DB

    DBFW

    1 review

    5.0

    1 review

    Dined on June 18, 2022

    overall5food5service4ambience5
    Poke was wonderful. Beef ribs very tender and Alii mushrooms are always good

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Sealed or wrapped utensils used
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
    • Contactless payment available
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace
    • Staff temperature check required

FAQs

WSW The Steakhouse | Whisky Steak Wine is rated 4.2 stars by 805 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 18 times today
Google Map for WSW The Steakhouse | Whisky Steak Wine

71 Banyan Dr, Hilo, HI 96720-4693

Additional information

  • Cross street

    Inside the Hilo Hawaiian Hotel

  • Neighborhood

    Hilo

  • Hours of operation

    Dinner Daily 5:00 pm–9:00 pm

  • Cuisines

    Steakhouse, Seafood

  • Dining style

    Casual Elegant

  • Dress code

    Business Casual

  • Parking details

    Free Hotel Parking and On Street Parking Available

  • Payment options

    AMEX, Contactless Payment, Diners Club, Discover, JCB, MasterCard, Visa

  • Executive chef

    Dean Otake

  • Additional

    Bar/Lounge, Beer, Cocktails, Corkage Fee, Full Bar, Non-Smoking, Private Room, View, Wheelchair Access, Wine

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