Urban Steam American Bistro

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1. OT

   OpenTable Diner

   Los Angeles

   19 reviews

   vip
   5.0

   19 reviews

   Dined on January 28, 2023

   overall5food4service5ambience5

   Urban Steam is our go to for breakfast. Turkish coffee. It’s great to see a new menu and that the French toast platter will return!

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2. OT

   OpenTable Diner

   1 review

   1.0

   1 review

   Dined on January 28, 2023

   overall1food3service1ambience4

   We made a reservation and the restaurant had not made any preparations for us, so we needed to wait for them to rearrange the tables when we arrived despite the restaurant being nearly empty. Our food took ages to come out and we were offered no explanation or apology while other groups sat down, ordered, ate, and left as we waited. The food was underwhelming and some of the dishes were cold. (I suspect that they weren’t ready to prepare one of the orders, so the other food got cold while they played catch-up.) They refused to split the check and added a gratuity because we were a party of six or more (including kids and an infant). Both of these obnoxious policies were posted around the restaurant, but they did split the payment on the check evenly between two cards after lecturing us why they couldn’t split the check. The 50/50 split was fine with us, but the rudeness was not: just offer the split payment as a solution first rather than make a point of refusing, or, better yet, be willing and able to perform a basic service for your customers. The arrogance of the staff here is out of control. We won’t be back.

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3. CR

   ChadR

   Oklahoma City

   30 reviews

   vip
   1.0

   30 reviews

   Dined on January 15, 2023

   overall1food3service1ambience1

   The wait staff was super unfriendly, inattentive, rude and could have cared less that we were paying customers. The poutine was not good. The eggs that I ordered with my French toast was request to be over medium and they might have well been raw. Disgusting. Couldn’t even eat them. We were out of drinks, and had to get up and go to the bar to request refills. Cokes are per can and not cheap. Mixed drinks ok. Host guy had a bad case of resting female dog face. He was very rude and super unhappy. Basically we will never be back and I would recommend not going here and spending your hard earned money elsewhere.

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4. JB

   JamesB

   Denver

   1 review

   vip
   5.0

   1 review

   Dined on January 14, 2023

   overall5food5service5ambience5

   The food here is always amazing! I am absolutely in love with their breakfast options. My husband loves their drink specials as well. Can get a little crowded in the mornings, especially on the weekends so make sure you make a reservation before you go.

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5. OT

   OpenTable Diner

   Denver

   1 review

   3.0

   1 review

   Dined on January 14, 2023

   overall3food3service5ambience5

   Overall, not a terrible experience. However, the surprise of an 8% “hospitality” fee was a bait and switch. The staff was good, but clearly this is a management decision, not theirs. Please just raise your prices if you need to keep up and pay your staff fairly due to rising costs, etc. I’m all for that. However, the practice of adding surprise fees on the back end is unsavory….not a good thing in the restaurant business. I don’t mind paying higher prices as an informed customer. I do mind paying more than I expected to pay, so I won’t be back. Thank you for the opportunity for the honest feedback.

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6. OT

   OpenTable Diner

   Denver

   7 reviews

   4.0

   7 reviews

   Dined on January 10, 2023

   overall4food5service4ambience4

   Food was excellent and service was average. I ordered a dark roast coffee and when it came it looked more like a light roast. I mentioned it to the server and she said it was the dark roast. The coffee was awful and cost me $7! Go for the food but skip the coffee!

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7. TJ

   TheJLM

   Los Angeles

   9 reviews

   vip
   5.0

   9 reviews

   Dined on January 1, 2023

   overall5food5service5ambience5

   Cubano con leche is outstanding!

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8. P

   75018Paris

   Denver

   4 reviews

   4.0

   4 reviews

   Dined on January 1, 2023

   overall4food5service5ambience4

   Wait time for food was too long, food was delicious and the coffee was good.

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9. NR

   NicoleR

   Denver

   6 reviews

   3.0

   6 reviews

   Dined on December 31, 2022

   overall3food3service2ambience4

   Had been wanting to try this place. Met some friends for brunch. The place was busy but not packed. Long waits to get drinks and another long wait for food to come out. Service was...strange. Like, not overtly rude, but seemed like lir server was annoyed by having to answer any questions. Felt condescending when he did respond. I had a Benedict that was cool to lukewarm. Both of my dining companions had the breakfast pie that just had a weird flavor that none of us could quite identify, but it definitely didn't fit. Can't say as I would make it a priority to return.

   Report
10. JS

    JamesS

    Denver

    3 reviews

    1.0

    3 reviews

    Dined on December 29, 2022

    overall1food3service1ambience3

    We had made reservations. When we arrived no one greeted us. We saw only one area that was opened but no tables available. The other section was closed off. We ask the barkeep about our reservation she was gracious and stated would we mind sitting at the bar. We had no problem with that. She got us our drinks and took our order and placed it with the cooks. Sitting at the bar we observed the manager or owner being very critical of his staff. He made unnecessary remarks to them. It should not have been done in front of patrons. After 45 minutes we asked when our order would be served. She check and said they were about to prepare it. We told her to cancel it. No food especially lunch was worth that wait. We paid for our drinks and left. We will not patronize Urban Steam against. We had been there twice before.

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11. JG

    JeGe

    Hawaii

    1 review

    2.0

    1 review

    Dined on December 18, 2022

    overall2food2service2ambience4

    Normally we enjoy this restaurant but had a bad experience this time. We'd have politely told the staff if anyone would have asked. No one ever did. Our coffee drinks were served luke warm. As was our food. Two signature dishes looked beautiful but must have sat for quite some time before being brought to our table. Cold eggs. Cold potatoes. Cold waffles. Cold biscuits.

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12. TG

    TennisGirl

    San Francisco

    1 review

    2.0

    1 review

    Dined on December 11, 2022

    overall2food2service1ambience3

    We had reservations for 12:30 . We arrived at 12:15 and were seated immediately. The restaurant was moderately busy. It took about 15 minutes for our waiter to come to the table. We gave our order immediately as we had plans after brunch. We ordered coffee, which was cold. The waiter didn’t come back to refill or check on us for 20 minutes. It was another 30 minutes before we got up to ask where are food was, by this time it was over an hour since we sat down. We were told it would be another 5 to 8 minutes. We explained we had somewhere to be at 2:00pm. Two of our meals appeared 8 minutes later. Our third party member had to wait another 10 minutes for their meal to arrive. We were almost done with our meal by this point. The food was okay, but the service will take this restaurant off our list.

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13. CC

    ChrisC

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on December 11, 2022

    overall5food5service5ambience5

    We’ve been frequenting Urban Steam since they opened. Their food, service, and ambiance has never wavered. Always tasty, fresh, creative food, personable, efficient staff and a fun, vibe with good tunes playing in the background. We’ll always return when we’re craving a good meal.

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14. JS

    JamesS

    Denver

    4 reviews

    5.0

    4 reviews

    Dined on December 4, 2022

    overall5food5service5ambience5

    For interesting presentations of items they prepare and the great staff efficiency but also hospitable attitude makes Urban Steam a great place to enjoy. It is also a multi-generational experience...

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15. OT

    OpenTable Diner

    Denver

    1 review

    4.0

    1 review

    Dined on November 30, 2022

    overall4food4service4ambience4

    They had a staffing problem and had to cancel our reservations. We’ve eaten there before and we really enjoyed ourselves

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16. JK

    JimK

    Denver

    142 reviews

    vip
    5.0

    142 reviews

    Dined on November 27, 2022

    overall5food5service5ambience4

    The Southern Comfort was great. Loved the fried chicken/waffle mix. Eggs Benedict was perfect too.

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17. CK

    CourtneyK

    Denver

    2 reviews

    5.0

    2 reviews

    Dined on November 23, 2022

    overall5food5service5ambience5

    Excellent! Creative, comfortable and delicious! We had a wonderful meal and will be back again!

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18. CD

    CorneliusD

    New Mexico

    16 reviews

    vip
    5.0

    16 reviews

    Dined on November 20, 2022

    overall5food5service4ambience4

    Great options for adult breakfast drinks and the food is well worth the wait It's one of the few brunch options that takes reservations. If you are in Colorado Springs you should try it

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19. d

    diningdiva

    Denver

    21 reviews

    vip
    4.0

    21 reviews

    Dined on November 19, 2022

    overall4food4service5ambience3

    The noise level really impacts this place, but love the menu and the staff!

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20. K

    Kimorn

    Charlotte

    12 reviews

    vip
    5.0

    12 reviews

    Dined on November 1, 2022

    overall5food5service5ambience5

    Gruff but friendly server...maybe owner. The food was good with vegetarian options.

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21. OT

    OpenTable Diner

    Denver

    1 review

    5.0

    1 review

    Dined on October 30, 2022

    overall5food5service5ambience5

    Excellent. It was busy but we were still seated on time and food delivered promptly. Also food was very good.

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22. BH

    BritneyH

    1 review

    5.0

    1 review

    Dined on October 23, 2022

    overall5food5service5ambience5

    Absolutely love! Will def come back when we’re in the area!

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23. OT

    OpenTable Diner

    Denver

    3 reviews

    5.0

    3 reviews

    Dined on October 22, 2022

    overall5food5service5ambience4

    Had a great brunch the food was awesome and our server did a great job! Parking here is tight but worth it!

    Report
24. RB

    ReginaB

    Denver

    5 reviews

    5.0

    5 reviews

    Dined on October 21, 2022

    overall5food5service4ambience5

    Urban Steam is always a good experience. The food was very good and our server was great.

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25. OT

    OpenTable Diner

    New York Area

    2 reviews

    3.0

    2 reviews

    Dined on October 8, 2022

    overall3food4service2ambience4

    Wanted to love this place, but it fell short. The food was good and the drinks were delicious; however, the service fell very short. Took at least 20 minutes just to get drinks. When food was delivered to the table, the waitress came by and said “you’re missing something?” And we needed to remind her which entree had not been delivered. Then she never came back to the table to check on us and we had to flag down another server because someone’s eggs were not cooked properly and had to be reordered and they came back wrong again. By the time the missing entree was delivered, everyone was nearly done with their meal. Also, parking is atrocious. Would recommend ordering take out instead of dining in.

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26. OT

    OpenTable Diner

    Indiana

    5 reviews

    vip
    5.0

    5 reviews

    Dined on October 8, 2022

    overall5food5service5ambience5

    This place is perfect for any occasion. THE best brunch food and drinks in Colorado Springs with a super fun and friendly staff. This is our favorite spot!

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27. OT

    OpenTable Diner

    Charleston

    12 reviews

    vip
    5.0

    12 reviews

    Dined on September 25, 2022

    overall5food5service5ambience5

    Love this place! Always come back. The owner is amazing and food is always good. You definitely need a reservation for this place for brunch because it is a hot ticket in town.

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28. k

    kelseyh

    Louisville

    14 reviews

    vip
    1.0

    14 reviews

    Dined on September 25, 2022

    overall1food2service1ambience2

    Service was awful. My entree came before my coffee and my drink was made wrong

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29. B

    Breakfast4evr

    1 review

    5.0

    1 review

    Dined on September 25, 2022

    overall5food5service5ambience4

    Only thing holding the place back is the location. The food and drinks were high tier for mid tier price.

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30. RJ

    RyanJ

    1 review

    5.0

    1 review

    Dined on September 24, 2022

    overall5food5service5ambience5

    amazing, spectacular, unreal, delicious, what can I say

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31. NN

    NoNicknameGuy

    Phoenix

    35 reviews

    vip
    4.0

    35 reviews

    Dined on September 18, 2022

    overall4food4service2ambience3

    This place is great, but there service was slow - it took almost 1.5hrs to get our food after we placed our orders (group of 5). They did make up for it by bringing regular coffees, which were great. Granted, the place was fairly busy for a Sunday brunch (11am), however busy days are to be expected always. They did make apologies for the delays which was fine. Overall, the food was great, decent servings, and obviously a very popular location!

    Report
32. SC

    StacyC

    1 review

    4.0

    1 review

    Dined on September 17, 2022

    overall4food3service4ambience5

    Was super excited to finally eat here, but did not think that it met our expectations after reading so many great reviews. Had the chicken and waffles and thought that they were very average, flavorless.

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33. SP

    StevenP

    Denver

    2 reviews

    5.0

    2 reviews

    Dined on September 11, 2022

    overall5food5service5ambience5

    Came down from Denver for a soccer gamer right up the street and hit up Urban Steam for cocktails before and breakfast the morning after! I highly reccommend this place. The coffee and cocktail list is extremely unique as well as the food selection.

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34. OT

    OpenTable Diner

    New York Area

    1 review

    5.0

    1 review

    Dined on September 10, 2022

    overall5food5service5ambience5

    Great brunch place, lots of choices on the menu for food and coffee. It’s a tight space so it’s a bustling spot and a little loud. That said, it was raining so everyone was packed right—it might be easier to converse when the patio is open.

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35. ET

    ElaineT

    1 review

    4.0

    1 review

    Dined on September 8, 2022

    overall4food5service5ambience5

    I wish it were in a better and more central location but great otherwise!

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36. SS

    StephSmith

    Denver

    1 review

    5.0

    1 review

    Dined on September 5, 2022

    overall5food5service5ambience5

    Great food and friendly service!

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37. CM

    ColeM

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience5

    Urban Steam has been a near weekly staple on the weekends for both my girlfriend and I. It’s easy to tell how much attention is put into the quality of every ingredient and creativity of each dish as they are all delicious, rejuvenating, and some very unique! The staff are also friendly and accommodating to any dining need. Urban Steam fuels and brightens any day!

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38. HK

    HalK

    1 review

    4.0

    1 review

    Dined on September 4, 2022

    overall4food4service3ambience4

    Great place; would definitely eat here again. Breakfast was very good and would like to try lunch or dinner sometime. Recommend making reservations or be prepared to wait. Service was good but a little slow. Two entrees were missing items and were fairly quickly remedied; however it was disappointing that they came out with wrong or missing food items. Music is pretty loud so it's not your quiet brunch spot.

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39. NR

    NormR

    Denver

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service5ambience4

    delicious food great service fun environment but music too loud

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40. S

    Shan

    1 review

    5.0

    1 review

    Dined on September 4, 2022

    overall5food5service4ambience5

    We love Urban Steam- we’re from out of town and went to eat there 3 times in the week we were there. We liked everything we got there. Coffee and Bloody Marys were top notch! Biscuits were fluffy- the sausage cream gravy was amazing- eggs came out perfect :) would recommend!!

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