True Food Kitchen - Palo Alto

True Food Kitchen - Palo Alto reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Debbie VIP

   San Francisco57 reviews

   5.0

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful!!!!!!!!! Jesus is a perfect waiter. Very kind and attentive. Really enjoyed having him serve us again. It’s been a while. We miss Robert who waited on us a lot, but now we will surely ask for Jesus again. Good was great…service a great. Thanks for doing a great job again!!
   

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2. N

   Nancy

   San Francisco2 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 5

   We sat outside and service was really slow, and we had to ask for things several times.
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   We apologize for the slow service you experienced while dining outside, Nancy. Thank you for your feedback, and we'll work on improving this aspect of our service.
   

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3. C

   Colin VIP

   Hawaii12 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   This is an OK place for healthier versions of fast food. However, the service we experienced was poor. At our table, which was only a party of 4, everyone’s food arrived at different times. Moreover, several menu items were out of stock. The same issue occurred last time I ate here. Sorry. Trying to like it. But it disappoints every time.
   

   True Food Kitchen - Palo AltoResponded 5 days ago

   I apologize for the inconsistent service and unavailable menu items during your visit, Colin. We appreciate your feedback and will work on improving these aspects to enhance your experience in the future.
   

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4. J

   Joel

   San Francisco2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Everything was great: service and food. It was a little noisy, but not especially noisy considering it's one large open room. I'd definitely go back again.
   

   True Food Kitchen - Palo AltoResponded 5 days ago

   Thank you for your review, Joel! We're glad to hear you enjoyed the service and food, and we appreciate your understanding about the noise level. We look forward to your next visit!
   

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5. L

   Lois VIP

   San Francisco12 reviews

   1.0

   Dined on May 1, 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   After hearing so many glowing reviews, I was excited to finally experience True Food Kitchen for myself. We arrived in the late afternoon when the restaurant was pleasantly quiet, with plenty of open tables beckoning us to settle in. Since it was our first visit, we were eager to explore the menu and decided to start with the edamame dumpling appetizer. However, when the dish arrived—after what felt like an eternity—we were greeted with a bit of a surprise: the serving spoon was fully submerged in the bowl, making it impossible to retrieve without a struggle. To make things worse, the server placed it on our table and started to walk away, but we quickly called her back, expressing our concerns about the hygiene of the spoon. She took it back, and once again, we found ourselves waiting for a fresh appetizer to come our way. We also ordered a cup of Butternut Squash soup, the pesto pasta appetizer, and the tuna bowl, but each dish seemed to miss that special spark that would elevate it to something truly memorable. Another unsettling aspect of our visit was seeing a worker sweeping the floor right across from us while we were eating, and next to two other diners. He was using an old broom and dustpan, and then proceeded to use a hand vacuum on the bench next to the same couple. This intrusive cleaning during meal service was quite disturbing and detracted from the overall dining experience. While I appreciate the effort and creativity behind the dishes at True Food Kitchen, I left feeling disappointed. I had high hopes based on rave reviews, but we were thoroughly disappointed. Unfortunately, after this experience, I won’t be returning for a “next visit.”
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   We apologize for any inconvenience you may have experienced, Lois. Please contact us directly so we can address your concerns.
   

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6. s

   shireen VIP

   San Francisco3 reviews

   3.0

   Dined on April 29, 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Second time I ordered shrimp in my bowl and it was overcooked
   

   True Food Kitchen - Palo AltoResponded on May 2, 2025

   We apologize for the overcooked shrimp in your bowl, Shireen. Thank you for letting us know, and we'll work to ensure this doesn't happen again.
   

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7. S

   Sheri

   San Francisco29 reviews

   5.0

   Dined on April 28, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food great atmosphere great service,  Grace is suggestions had the hummus with the yummy pita bread and my favorite the ancient grains bowl  Two winners.  Wish I remember the name of our server. He was fantastic. Always a good experience at your restaurant.
   

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   True Food Kitchen - Palo AltoResponded on April 29, 2025

   Thank you for your review, Sheri! We're happy to hear you enjoyed the hummus, ancient grains bowl, and the great service. We look forward to your next visit!
   

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8. C

   Cindy

   San Francisco5 reviews

   4.0

   Dined on April 26, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good meal and lots of space. We had a wonderful waitress.
   

   True Food Kitchen - Palo AltoResponded on April 28, 2025

   Thank you for your review, Cindy! We're happy to hear you enjoyed your meal and the spacious setting, and that your waitress provided wonderful service.
   

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9. S

   Suanne VIP

   San Francisco15 reviews

   4.0

   Dined on April 24, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Had another good time and very good meal. Bring back the carrot cake!!!!!!!!!!!!!!!!!!
   

   True Food Kitchen - Palo AltoResponded on April 25, 2025

   Thank you for your review, Suanne. We're happy you enjoyed your meal, and we'll certainly consider your request to bring back the carrot cake!
   

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10. A

    Amy VIP

    San Francisco24 reviews

    4.0

    Dined on April 23, 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 3

    The butternut squash soup was amazing and the lemon chicken wrap was so many tastes, flavors, crunches....even the wrap was excellent.
    

    True Food Kitchen - Palo AltoResponded on April 25, 2025

    Thank you for your review, Amy. We're happy to hear you enjoyed the butternut squash soup and lemon chicken wrap!
    

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