Toca Madera - West Hollywood

Sort by

Filters

1. OT

   OpenTable Diner

   San Diego

   1 review

   5.0

   1 review

   Dined 3 days ago

   overall5food5service4ambience5

   Many people say they’ve had to wait extended periods even after their reservation but for my table it was quite the opposite! I showed up a bit late and as soon as I arrived the sat my party. The hosts were super accommodating! I must say, I am a Mexican foodie who few up eating seafood and Toca Madera had some of the best ceviche I have ever tried (ceviche blanco)- the plantain chips were a huge win! Our server could’ve been a bit more attentive but it was a Friday night and I understand it can get super busy. The ambience at Toca Madera is on a whole other level. From the art work and lighting, to the beautiful bar! It was all so good and up to par with what you would expect for West Hollywood. P.S. if you’re into house music, the Friday night DJ had us dancing in our seats all night! Overall, I highly recommend Toca Madera for a energetic night out with friends or even a first date; it was great!

   Report
2. OT

   OpenTable Diner

   Los Angeles

   1 review

   3.0

   1 review

   Dined 3 days ago

   overall3food4service1ambience2

   took us over 40 minutes to be seated despite having reservations. our table was small and did not seat us comfortably. drinks took over 20 mins to arrive

   Report
3. QB

   QueenB

   New York Area

   26 reviews

   5.0

   26 reviews

   Dined 5 days ago

   overall5food5service5ambience5

   Every time I’m in LA, I make Toca Madera a stop. It is on my list of top restaurants I must visit. The food, service and overall vibe is always on point. It wasn’t my first time there but the other two guests, it was their first time and they had a blast!!

   Report
4. JD

   JoseD

   Orange County

   1 review

   5.0

   1 review

   Dined 7 days ago

   overall5food5service1ambience5

   Service was a bit slow. Drinks arrived to the table after the food.

   Report
5. TG

   TimG

   Austin

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   overall5food5service5ambience5

   This place is a vibe everyday !

   Report
6. A

   Amir

   Los Angeles

   68 reviews

   vip
   4.0

   68 reviews

   Dined on May 16, 2022

   overall4food4service2ambience5

   The ambiance, set up, music is great here. I believe there are opportunities to improve service. Nice staff, but lacking professional training.

   Report
7. OT

   OpenTable Diner

   Los Angeles

   1 review

   1.0

   1 review

   Dined on May 16, 2022

   overall1food1service1ambience5

   The service is slow and the food was not good at all

   Report
8. JA

   JoannaA

   Orange County

   1 review

   5.0

   1 review

   Dined on May 15, 2022

   overall5food5service5ambience5

   We reserved on open table for our Sunday funday girl day.it’s a beautiful spot with good music and great customer service. I ordered the enchiladas suizas and they were really good and the chicken and waffle very good as well. I just wish they had more food options and appetizer options.but overal I do recommend we had a good time.

   Report
9. OT

   OpenTable Diner

   Los Angeles

   4 reviews

   1.0

   4 reviews

   Dined on May 15, 2022

   overall1food1service1ambience1

   Used to be my to go spot. Not anymore.

   Report
10. AB

    AnaBellC

    1 review

    3.0

    1 review

    Dined on May 14, 2022

    overall3food2service2ambience4

    More ambiance than anything, the food is OK lacking flavor and many of the dishes are overdone. Good energy within the restaurant though

    Report
11. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined on May 14, 2022

    overall4food4service1ambience5

    Been here many times. The bad service this time around made it difficult to enjoy the rest

    Report
12. OT

    OpenTable Diner

    Los Angeles

    1 review

    1.0

    1 review

    Dined on May 13, 2022

    overall1food3service1ambience2

    I come here all the time but the past two times I’ve been seated with this particular waitress and it took us 20-30 minutes to get their attention every time we needed help. They didn’t come to check in on our party which was pretty large and overall took long to do anything including getting us water. I will still continue to come here hopefully I get a different waiter next time.

    Report
13. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    5.0

    1 review

    Dined on May 10, 2022

    overall5food5service5ambience5

    Exceptional as always

    Report
14. OT

    OpenTable Diner

    San Francisco

    2 reviews

    vip
    1.0

    2 reviews

    Dined on May 9, 2022

    overall1food3service5ambience5

    The bartender was drinking from One of the juice bottles With his mouth when we walked in. Very unhygienic especially due during these times I will never walk in the restaurant again

    Report
15. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    5.0

    1 review

    Dined on May 9, 2022

    overall5food5service5ambience5

    Great vibes

    Report
16. OT

    OpenTable Diner

    New England

    1 review

    3.0

    1 review

    Dined on May 9, 2022

    overall3food1service2ambience5

    Amazing drinks, ambience and music. However, the food was very average nothing special.. would recommend for drinks and a bite, not a whole dinner.

    Report
17. OT

    OpenTable Diner

    1 review

    1.0

    1 review

    Dined on May 9, 2022

    overall1food5service1ambience2

    Waitress and hostess where super rude with poor attitude

    Report
18. OT

    OpenTable Diner

    Atlanta

    17 reviews

    vip
    5.0

    17 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Mother’s Day brunch with my family.

    Report
19. M

    elliottM

    San Diego

    1 review

    2.0

    1 review

    Dined on May 8, 2022

    overall2food4service1ambience4

    Service was terrible. Sat for 30 mins without knowing who our waiter was. Drinks came out 30 mins after we ordered but food came out before drinks. Overall not a great experience

    Report
20. OT

    OpenTable Diner

    Los Angeles

    5 reviews

    vip
    2.0

    5 reviews

    Dined on May 8, 2022

    overall2food4service3ambience4

    Drinks are great and food is really good. The problem is we had an reservation at 9:45pm and when we checked in we were told there will be a 30min wait before we can get seated. We got seated 50min after checking in. Our party consisted of myself and 3 girls standing at the bar in heels for 50 minutes. Also when you reserve they send you the dress code for Toca and I wish they would implement it better because there was a group of guys in slides hats and backpacks right at the bar.

    Report
21. F

    Fernando

    Orange County

    255 reviews

    vip
    5.0

    255 reviews

    Dined on May 7, 2022

    overall5food5service5ambience5

    Absolutely amazing! The place is beautiful and staff is super friendly and the food is delicious. I love that you get a lot of food as well for the price. Highly recommended!

    Report
22. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience5

    It was good food and great margarita.

    Report
23. OT

    OpenTable Diner

    Orange County

    1 review

    1.0

    1 review

    Dined on May 6, 2022

    overall1food1service1ambience1

    Horrible customer service and such poor management! Never have I experienced something like this. I made a reservation 1 month in advance for cinco de mayo at 9:45. We got there on time and the hostess told us it's a 20 minute wait. Went back after 20 minutes she said another 20 minutes. We waited over 1 hour were not seated. We left not eating or drinking anything. If the hostess would've been honest and said it's over 2 hours wait with a reservation we would've left right away and maybe we would've found somewhere else to go. My party was extremely disappointed. Why are you taking so many reservations if you can't handle it. Or if people are staying longer than their time and not leaving there's security for a reason. Never coming back would not recommend this unprofessional place to anyone.

    Report
24. OT

    OpenTable Diner

    Baja California Sur

    1 review

    2.0

    1 review

    Dined on May 6, 2022

    overall2food3service2ambience1

    I have been coming to Toca madera for years and love the place. We were about 6 min pass the 15 min grace period as la traffic is miserable. Receptionist at the front was not willing to work with us and had to ask for the manager to get seated inside. After talking to the manager and for 15 min he finally said we can sit inside for only one hour or outside and we won’t have time restriction so we chose outside. The waitress was nice and proceeded to take out orders. The outside seating is on the public sidewalk which means anyone or anything can walk right by you. After about 30 min, a homeless woman with a cart stops at our table grabs a drink from the table and says she is gonna stab me in the neck and cut of my you know what. Screaming all types of things at us, she then begins to reach in her bag so I get up from my seat just in case she tries to pull something out that way I’m Prepared. I tell the homeless woman to back up and keep it moving while she is still talking nasty things. During this time I’m calling for security and no one shows up. The entire outside seating is looking at us in disbelief of what is goin on. By time time I get her to finally move away from the us, security calmly comes and does nothing, literally shrug it off like this type of harassment happens often. The waitress and bud boys are in shock and they themselves say this type of stuff happens all the time. The manager then comes out and comps us a desert and drink which was kind but not nearly enough for what we had just experienced. 30 min later the woman returns and does the same thing, again I just can’t believe they are allowing these homeless to come and harass the diner. After paying close to $600 for our meal, and being utterly disgusted with what went down at my anniversary dinner with my wife, we decided to leave. I am a born and raised la native and never in my whole life have I been approached and threatened like that by anyone let along a homeless woman. Toca do better!

    Report
25. DM

    DavidM

    Chicago

    13 reviews

    5.0

    13 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    Food delicious and service awesome. LOVED IT! Definitely recommend this place!

    Report
26. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    vip
    3.0

    2 reviews

    Dined on May 5, 2022

    overall3food4service4ambience3

    It’s so loud you can barley have a conversation. Food is small portions, but priced like a huge meal.

    Report
27. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on May 5, 2022

    overall5food5service5ambience5

    Sophia was an amazing server!

    Report
28. OT

    OpenTable Diner

    Los Angeles

    3 reviews

    3.0

    3 reviews

    Dined on May 4, 2022

    overall3food4service3ambience3

    Way too loud , me and my date literally couldn’t hear anything eachother said , so we sat on our phones or did hand signals

    Report
29. OT

    OpenTable Diner

    Orange County

    3 reviews

    1.0

    3 reviews

    Dined on May 3, 2022

    overall1food2service1ambience2

    Service was horrible. They did accommodate me even though I was late which was nice but they sat us on the second floor which is what I had requested not to get. Our waitress was nice and sweet but she would forget things we ordered. It took them like 15 mins to bring our water and drinks. After that it took an additional 35 mins to get the tacos for my son which I had requested to be brought out first. My shrimp enchiladas had a secret price not stated on the menu which was 45 dollars. I mean I’m not broke and I’ve gone to much nicer restaurants but never have I paid that much for shrimp enchiladas. That was not the problem though. The problem was the fact that they took so long to bring everything. I almost felt like we were being excluded and I hate to pull out the skin card but we were the only non-Caucasian guests In that whole entire floor. We noticed from the beginning that the couple that arrived after us got attended before us and got their drinks before we even got ours. Not to mention that tne host that greet you, told a lady two tables down that they didn’t want to sit up on the second floor since there was “a loud kid throwing fits” up there. I mean what do you expect when you make a 2 year old who was actually hungry wait for almost 40 mins. No once did I get an apology from the so called manager who quickly came to ask what food plate I was missing and just took off. No sorry no nothing. The cherry on top really was when they brought out the check and they charged me twice for the tacos which at this point should had been free. And other discrepancies were noted on the bill. Not sure if they think I am dumb , broke or not important to them but I tipped 6 dollars and I really don’t think they deserved even that. 0/10 stars for me. There’s a billion places to dine in LA who actually hold up to the reputation and quality of their food, location and prices.

    Report
30. AD

    AllysonDem

    Los Angeles

    17 reviews

    vip
    5.0

    17 reviews

    Dined on May 1, 2022

    overall5food5service4ambience5

    A very vibrant brunch scene. All tables were full and there were good vibes all around. We had to wait, even though we had a reservation, but not for long. The hostess and servers were very friendly and the food was exquisite. Complimentary chips and salsa were a nice touch too. I’d certainly recommend this spot and treat myself to it again soon!

    Report
31. JM

    JonathanM

    Los Angeles

    9 reviews

    vip
    3.0

    9 reviews

    Dined on May 1, 2022

    overall3food5service3ambience5

    The food and drinks were amazing! We had the Queso Fundido to start and a couple margaritas. The alcohol was just right and the tortillas from the Queso were just amazing!! We chose the Sashimi Mexicana and Baja Poke, they were both so delicious, the meat was so fresh and the citrus was just right. I would highly recommend. The only downfall was the service, the waiter was very friendly but we waited a pretty long time for him as soon as we arrived and before we ordered our entrees and when we requested additional drinks. As soon as we ordered out stuff came to us quickly but we just had to wait too long. I expected more attentiveness from the staff.

    Report
32. MD

    MarianaD

    Cancun

    1 review

    1.0

    1 review

    Dined on May 1, 2022

    overall1food3service1ambience5

    We made a reservation, had to wait for 30 min, never got the table so we left. The hostess didn’t seem to care at all

    Report
33. F

    Foxxyd

    1 review

    2.0

    1 review

    Dined on May 1, 2022

    overall2food3service3ambience2

    My reservations were for 9:45pm and I wasn’t seated until 10:30pm. I was asked to stand at the bar but the bar was completely full already.

    Report
34. M

    Massi

    Phoenix

    3 reviews

    vip
    2.0

    3 reviews

    Dined on May 1, 2022

    overall2food5service2ambience2

    One hour wait to be seated at our table. Slow service at front of house, bar and kitchen. Drastically different experience than the location in Scottsdale- spoke to management who understood and was super helpful in Addressing my issues. Would go back and would recommend for drinks.

    Report
35. B

    Bgallardo

    Los Angeles

    9 reviews

    1.0

    9 reviews

    Dined on May 1, 2022

    overall1food3service1ambience3

    We arrived 15 minutes late to our dinner reservation and were told the table wasn't ready. We waited at the bar for 1.5 hours to be seated. The service was mediocre, there were multiple delays in bringing out appetizers and entrees. At one point the restaurant manager appeared to be annoyed when we moved the plates he laid plates on the table, and he proceeded to question us about sharing food? The rudeness didn't end there, the restaurant "manager" hit one of my guests with his cellphone and then proceeded to tell her she needed to apologize to him because he is working and she should have gotten out of his way. Overall the service was poor, and for that reason, I would not recommend this location to any friends or family. We spent over $800.00 on dinner and drinks which came with aggressive and pretentious service... NEVER AGAIN!

    Report
36. OT

    OpenTable Diner

    Los Angeles

    1 review

    vip
    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    good place great food

    Report
37. OT

    OpenTable Diner

    Los Angeles

    2 reviews

    3.0

    2 reviews

    Dined on April 30, 2022

    overall3food5service2ambience4

    The food and drinks are was good but the wait for food and drinks was about 20-30minutes &The young host had a horrible attitude looked like she hates her job

    Report
38. OT

    OpenTable Diner

    Central Coast

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food5service1ambience5

    We had a horrible brunch experience. We were sat outside and our server came to the table 2 times and we never saw her again. After about 30 mins we went inside to ask for assistance to which we never received. After 1 hour we went back inside to retrieve the check and leave. Another table was also sat outside. after waiting so long and never being greeted by their server they also left. So unfortunate to have this be our experience because we were enjoying ourselves and looking forward to the food.

    Report
39. CE

    ChulaEm

    Orange County

    2 reviews

    5.0

    2 reviews

    Dined on April 30, 2022

    overall5food5service3ambience5

    Great food and dining experience, perfect for date night.

    Report
40. OT

    OpenTable Diner

    Los Angeles

    1 review

    5.0

    1 review

    Dined on April 30, 2022

    overall5food5service5ambience5

    I gave full stars for food and service because the waitress was amazing and the food always taste great at Toca however the hostess in the front is extremely rude and does not know how to handle a situation. The last three times I visited this restaurant they over booked and didn’t have tables ready for reservations. This last time My reservation was at 9:30 and they sat us at 10:30. I went to ask the hostess how long I had to wait after a 40 minute wait and she was giving me attitude saying it’s not her fault that it’s overly crowded. I hope the owner or the supervisor sees this and train the hostesses better to handle such situations in nicer manner.

    Report