The Pine Room at Hotel Roanoke

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1. w

   willr

   Las Vegas

   16 reviews

   vip
   5.0

   16 reviews

   Dined 7 days ago

   overall5food4service5ambience5

   Hotel Roanoke "experience" at lunch? Pine Room (outdoor seating over front drive circle perfect for people-watching, weather permitting) is the spot (Regency Room only serves limited buffet at weekday lunch). Food and service good with a number of options (curried chicken salad recommended for sure).

   Report
2. VA

   VAfoodie

   Washington DC

   113 reviews

   4.0

   113 reviews

   Dined on March 22, 2023

   overall4food5service5ambience4

   Probably the best burger - with mushrooms - I've had in a long time. I was able to get a great side salad instead of fries and a really nice glass of wine.

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3. H

   Hank

   Chicago

   17 reviews

   4.0

   17 reviews

   Dined on March 21, 2023

   overall4food3service5ambience5

   Iconic hotel; good, friendly service; limited menu; rather tasteless hamburger

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4. OT

   OpenTable Diner

   1 review

   4.0

   1 review

   Dined on March 18, 2023

   overall4food4service5ambience4

   Friendly and fast service. Delicious food Meats were succulent Would have liked a wider variety of wines but cocktail menu was interesting

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5. TK

   TomK

   Seattle

   2 reviews

   4.0

   2 reviews

   Dined on March 13, 2023

   overall4food4service3ambience4

   I just assumed my cheeseburger would come with usual garnishes. It came absolutely plain with just a piece of cheese on it. No lettuce, onion or tomato. we had to grab salt and pepper from an adjacent table. I am a fan of the pine room and frequent it fairly often. Last nights experience was definitely out of character.

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6. OT

   OpenTable Diner

   New York Area

   1 review

   4.0

   1 review

   Dined on March 11, 2023

   overall4food5service5ambience5

   Great place :)

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7. KG

   KimG

   Greensboro

   8 reviews

   vip
   5.0

   8 reviews

   Dined on March 11, 2023

   overall5food5service5ambience5

   First and foremost, the service was excellent! I think our server’s name was Maria. She was exceptional! The drinks and food were great as always. This was our third visit and it did not disappoint.

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8. OT

   OpenTable Diner

   1 review

   5.0

   1 review

   Dined on March 9, 2023

   overall5food5service5ambience5

   Amazing ambience, waiter, and food. We were treated with respect and absolutely loved the whole experience. This was my birthday lunch and it was so deserving of that spot in my day.

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9. M

   Mark

   Richmond

   3 reviews

   5.0

   3 reviews

   Dined on March 8, 2023

   overall5food5service5ambience5

   Great experience in the Pine Room! Having eaten here several times before, I was not disappointed! Wonderful cocktails, great menu (great apps, casual dining up to some nicer entrees!) and a perfect spot to meet a friend or business associate! Highly recommend!

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10. P

    Pedro

    Richmond

    1 review

    5.0

    1 review

    Dined on March 6, 2023

    overall5food5service5ambience5

    Superb to have business lunch !!!! Excellent menu and fast service!!!!!Great choices for vegetarian. Highly recommend , make sure you make a reservation for any time of the day. We will be back soon !!!

    Report
11. OT

    OpenTable Diner

    Raleigh

    1 review

    5.0

    1 review

    Dined on February 25, 2023

    overall5food5service5ambience5

    Arrived ahead of reservation, had drinks, a nice appetizer and dinner. We really enjoyed it.

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12. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on February 24, 2023

    overall5food5service5ambience5

    Mark was our waiter and very attentive, the food was hot and delicious. My only complaint is that the restaurant needs to upgrade the steak knives as well and the outdated ‘mason jar’ salt & pepper shakers.

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13. OT

    OpenTable Diner

    Richmond

    7 reviews

    vip
    5.0

    7 reviews

    Dined on February 18, 2023

    overall5food5service5ambience5

    Girls night out

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14. BJ

    BJTAYLOR

    Richmond

    1 review

    5.0

    1 review

    Dined on February 15, 2023

    overall5food5service5ambience3

    The waitress was knowledgeable and very friendly!

    Report
15. AL

    AnnL

    Richmond

    7 reviews

    2.0

    7 reviews

    Dined on February 14, 2023

    overall2food1service4ambience1

    This was a HORRIBLE Valentine’s Day meal which was MY GIFT to my sweetheart. (What a gift, right?) Our server, Meghan, was wonderful! She was perfect; I wish the Pine Room cooks and dish washers could have followed her lead. The Pine Room is LOUD. There were so many dropped pans that it sounded like a gong! Because the kitchen is in front of the consumer, you see and hear EVERYTHING the cooks say to each other. “I did —- to your MAMA” was over heard at least 4 times during our “meal”. Disgusting. The salads we both ordered were fresh and tasty. The ribeye steak I ordered was tough, cold, and tasted like body funk smells. (Sorry folks) I ordered asparagus but received spinach instead which they did switch out, but left chunks of spinach on my plate. The ONLY good part of that meal was the fingerling potatoes. My sweetheart ordered a pimento cheese burger with no tomato, but he got tomato. The burger was cooked correctly and tasted ok, but there was so much pimento cheese that it actually dripped on the floor! His fries were cold upon arrival - his meal was under the “warming light” for 10 minutes or more. (We know because we WATCHED it sit there) Because of the rib-eye tasting horrific to me, (and the maitre de who tasted it in he back- I saw her) the steak meal was refunded. We, sadly, will NEVER give the Pine Room another chance. I shouldn’t have to pay/tip upwards of $100 for a meal that I wouldn’t serve my worst enemy. I’ve shared my experience from last night with several friends, and they will not waste their money at the Pine Room either. VERY SORRY to have this report. Very sad.

    The Pine Room at Hotel RoanokeResponded on February 17, 2023Truly sorry for your negative experience....We promise your feedback has been addressed completely with our service staff and particularly our management team. The quality of food served and professional service is paramount to our success and it seems we failed badly and did not react efficiently to make it right. Please reach out... We do stand by our product and service and hope it has not been tarnished too much...

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16. DC

    DawnC

    1 review

    5.0

    1 review

    Dined on February 14, 2023

    overall5food5service5ambience5

    Great service and great food! Definitely recommend

    Report
17. LK

    LeighK

    Orlando

    6 reviews

    5.0

    6 reviews

    Dined on February 11, 2023

    overall5food5service5ambience5

    Great date night. Good food and location. Just right size for nice dinner out

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18. OT

    OldTrombone

    Richmond

    16 reviews

    5.0

    16 reviews

    Dined on February 11, 2023

    overall5food4service5ambience4

    Mid afternoon lunch. Food and service were very good. Not crowded at the time.

    Report
19. MD

    MikeD

    Washington DC

    39 reviews

    vip
    4.0

    39 reviews

    Dined on February 5, 2023

    overall4food4service4ambience4

    The food is “eclectic”. If you are looking for “interesting” you will be happy. If you are looking for “meat and potatoes” you will be disappointed.

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20. OT

    OpenTable Diner

    Raleigh

    2 reviews

    5.0

    2 reviews

    Dined on January 29, 2023

    overall5food5service5ambience5

    First time eating here and it was amazing! 👏 I ordered a delicious drink. My hubby got the pimento cheese dip and deviled eggs sampler as our appetizer. Both were delicious. Our main entrées were beautifully plated and tasted delicious 😋 We will definitely be back!

    Report
21. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on January 28, 2023

    overall5food5service5ambience5

    We had an amazing dinner with excellent service from our server Mark and his team. We are celebrating my spouse’s birthday this weekend and everything was on point.. we enjoyed the cauliflower appetizer and the pork shank the most.. best flavor I have had.

    Report
22. NV

    NancyV

    E. Tennessee

    3 reviews

    5.0

    3 reviews

    Dined on January 28, 2023

    overall5food5service5ambience5

    My husband had a steak that he said was very good. I really enjoyed my flatbread and the warm pimento cheese dip was delicious. Our waiter was not only efficient but also very friendly and gave helpful recommendations. We loved the atmosphere…casual but special.

    Report
23. OT

    OpenTable Diner

    Richmond

    1 review

    4.0

    1 review

    Dined on January 27, 2023

    overall4food4service4ambience3

    They sat us right next to a fireplace, it was such a sweet little area with an open kitchen and spaced out tables. Very yummy! We got pimiento cheese dip to start, the bread was the best part. Totally fresh and delicious. Boyfriend got shrimp Alfredo and I got the mushroom burger.

    Report
24. J

    Jason

    Richmond

    2 reviews

    3.0

    2 reviews

    Dined on January 24, 2023

    overall3food4service1ambience4

    Server was very inattentive. We had to repeatedly ask for water refills and drink refills. Huge chunks of time would go by and we wouldn't even see her in the dining room. She even dropped off our entrees and didn't offer more beverages, which we clearly needed. We though for sure she would check back on us shortly but we ultimately had to go the host stand to ask the host to find our server. The entrees (pork/chix) were top notch, however the churros were underwhelming. The experience was definitely marred but subpar service.

    Report
25. OT

    OpenTable Diner

    Richmond

    2 reviews

    5.0

    2 reviews

    Dined on January 23, 2023

    overall5food5service5ambience5

    Excellent food service all around. The churros are PURE HEAVEN!! Our server Penny was fabulous as always and anticipated our every need before we knew we needed it!

    Report
26. DW

    DavidW

    New England

    1 review

    5.0

    1 review

    Dined on January 18, 2023

    overall5food5service5ambience5

    Always have a blast when we go. You have to at least have a drink here if you're traveling to Roanoke.

    Report
27. GE

    GaryE

    1 review

    5.0

    1 review

    Dined on January 17, 2023

    overall5food5service5ambience5

    Outstanding food. The pork shank is particularly delicious.

    Report
28. G

    Grace

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food5service5ambience5

    I went to here for the first time last week and the food, presentation, and service were all so amazing! We had Penny as our server and she was awesome, very attentive and gave great recommendations. Definitely coming back soon!

    Report
29. AV

    AustinV

    Charleston

    1 review

    5.0

    1 review

    Dined on January 7, 2023

    overall5food5service5ambience5

    The remodeled Pine Room is very appealing...major improvement.

    Report
30. TH

    TedH

    Richmond

    14 reviews

    vip
    5.0

    14 reviews

    Dined on January 7, 2023

    overall5food5service5ambience4

    Very pleased with our dinner. It's not fancy but the service and food were outstanding. Would highly recommend!

    Report
31. OT

    OpenTable Diner

    Richmond

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience5

    Anniversary

    Report
32. N

    Noochwvu

    Baltimore

    1 review

    5.0

    1 review

    Dined on January 6, 2023

    overall5food5service5ambience3

    Meal was phenomenal! I had the pork shank and it was one of the best dishes I have had in Roanoke. Definitely would recommend and will be back soon.

    Report
33. VG

    VickiG

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    Everything was excellent. Our server was the best!

    Report
34. VA

    VAgal

    Western NC

    3 reviews

    5.0

    3 reviews

    Dined on December 30, 2022

    overall5food5service5ambience5

    Very good food. Very loud with bar crowd just outside the door!

    Report
35. DD

    DianaD

    1 review

    5.0

    1 review

    Dined on December 29, 2022

    overall5food5service5ambience5

    Food and ambience was great! Would go back again!!

    Report
36. LM

    LMW123

    1 review

    5.0

    1 review

    Dined on December 26, 2022

    overall5food5service5ambience5

    Adrian took great care of us. Food was excellent! Comfortable ambiance. Hope to return soon!

    Report
37. E

    Ez4u2say

    Salt Lake City

    11 reviews

    5.0

    11 reviews

    Dined on December 25, 2022

    overall5food5service5ambience5

    Christmas Day, food was outstanding, service nicely attentive, great experience and it was busy! Very much recommend.

    Report
38. CC

    CodyC

    1 review

    5.0

    1 review

    Dined on December 25, 2022

    overall5food5service4ambience5

    Unbelievable Pork Shank on Christmas Eve! Hospitality was on point and overall experience was wonderful!

    Report
39. AR

    AndrewR

    Richmond

    16 reviews

    vip
    4.0

    16 reviews

    Dined on December 23, 2022

    overall4food4service5ambience5

    The Pine Room is a cut above the average hotel eatery in most respects. The food options are extremely limited but well prepared. The cauliflower appetizer is very tasty. I had two servings and highly recommend it. The brightest spot was our server, Meghan, who seemed to have responsibility for the entire room until 5:00 PM but did an excellent job. Make sure to check time limit restrictions on your reservation to avoid surprises.

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40. KZ

    KarenZ

    1 review

    3.0

    1 review

    Dined on December 23, 2022

    overall3food2service2ambience4

    The Christmas atmosphere is unparalleled at Hotel Roanoke. The Pine Room atmosphere was pleasant. We were seated promptly. The distance between tables is acceptable for conversation. The menu was limited. The service was mediocre. It took a L-O-N-G time to receive our order, i.e. 30". Special requests, i.e. butter, was not provided. The food was mediocre at best. The tickets between parties was inaccurate and had to be redone. Overall, not a great night out.

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