The Melting Pot - Colorado Springs

After checking in for a reservation @815 at 8:11pm we waited til 8:45 when I approached the hostess. Asked why two parties which checked in after us where sat before us? And was 100% sure the hostess said my name to a couple at bar n walked off with them. Who also checked in 10 mins after we did. Was told nothing because he wasn't the hostess who took couple before me. Finally was sat in a row of 3booths in middle booth. Wondering why we passed so many open booths before being satagain in a row of three. Mind you covid protocol so if they have excuses for open booths what excuse for these 3 in a row without one in middle close which where we sat. Not to mention I asked for private booth which was open yet I wasn't sat there 20mins before or when I checked in? After being sat the waitress came over apologized for the hostess I assured her she has nothing to do with that n I would tip her $25.which I did. The manger came over asked if we were ok n asked for drinks to make things go quicker. Nice but a free drink or anthing to make up for the disrespect from hostess? Nope I would of turned down but iys the effort or lack ther of that counts. The food was ok 2 small pieces of potatoes 3 mushrooms n bunch of brocaollie for vegetables wasn't expressed but it wasn't our night. Got dessert portion to go because by this time it was almost 10pm and the mood of evening never got right. I get it covid blah blah but on reservation if I showed up 30mins late would I be sat. What point of apps and reservation if your humans working can't do what say hello n sit u down. Its not rocket science!

4 course dinner delicious. Cheese, salad, Main course and Chocolate. Great service. Very romantic.

We celebrated our anniversary on Thursdate night. We had a very private table and rose petals were scattered on the top. Our server, Scout was very attentive to all our needs and request. Management stopped at our table to wish us all the best on our anniversary. The food was excellent. Great wine list. We would definitely recommend Melting Pot to others and we hope to go back soon.

This was our first time here.The waitress was extremely knowledgeable. Made us feel very comfortable explained everything to us without seeming annoyed. It was very pricey. Atmosphere,presentation and knowledgeable staff made it a great experience.

My husband and I are on vacation and we like to eat one “fancier” meal every time we go on one... this place exceeded our expectations! We opted for the “ThursDate” option, which is a thing for couples on Thursdays where they include 4 course meal for 44 a person, and rose petals and candles at the table. It was beautiful and really made for a special night. The restaurant was very quiet, nice, and clean. The service was fast and our waitress (shoutout to Scout!) was very attentive throughout the night. She made drink suggestions and made sure we were done with our previous course before bringing the next one. The food is AMAZING and great for the price (I suggest the Quattro Formaggio cheese for first course). The white chocolate wine fondue with dessert was not my favorite because it was a little watery and strongly tasted like wine with hardly any chocolate, and our waitress happily swapped it for the regular milk chocolate for us. The bill came as expected and there were no outrageously high prices for anything. Highly suggest for adult couple date nights in COS!

Not the preferred Melting pot location. The restaurant itself is a bit dingy/run down. The food quality for what we paid was disappointing; felt like they skimped on the quality we have always experienced at other Melting Pot locations. But the service was excellent.

Took my parents there for the first time and they loved it

Great experience as always, Jake was a excellent server

The food was good but the beef portions were very bland. Needed salt at least. The chocolate was wonderful and the waiter that we had was awesome!

Service was OUTSTANDING! Food was great! Perfect place to celebrate our 10th wedding anniversary.

Outstanding service from Annie. Our second time there an will go back!!

The quality of service did not match the cost. Would not recommend.

Great food and experience. The service was exceptional!

Great food and staff, always a great experience. Nice romance package for our anniversary, we come here every year. Thank you

I love this place! Their Valentine’s Day menu was wonderful and it was such a fun experience for us to have. Much better than just a normal restaurant!

I definitely like the Littleton location much better. The $75 a person for Valentine's Day was a rip off. We had to ask for bananas for the dessert portion since only 1 person in our party had them on the tray.

Overall the food was okay. My wife has a nut and seafood allergy as our night began the waitress asked if any known allergies we told her than a manager came before we ordered food to let us know what we should order that he assured had none of the allergies my wife had.. all went well until desert came out and the waitress told us what was on our plates. Thank God my wife knew what was in blondies which it has nuts. My wife asked the waitress does the blondies have nuts she than said no but she would double check as she did and came back and told us no they did not.. as we continued to enjoy our dessert the waitress ran over and told us my mistake yes they do have nuts.. now if my wife would have ate the blondies in the time frame she told us no it would have been a horrible night to the ER. We will probably not be going back to this location.

Definitely have declined in quality of food and service. Used to be amazing, not really the case any longer.

Great experience! Thank you!!

We love celebrating Valentine's together as a family at the Melting Pot. I like that the portions are more tolerable than in years past, but both my husband and I did NOT care for the salmon on the Surf and Turf. It was really fishy. Other than that, no complaints here.

The food at the Melting Pot is always good. The service was exceptional. Loved it.

Made a reservation for my husband's birthday/our anniversary. I requested that they put us in a quiet secluded area of the restaurant. When we checked in for our reservation 5 girls were at the front and on their phones which was unprofessional to say the least, they got us checked in and said it would be a couple minutes. There was nowhere to sit so we stood awkwardly waiting for 4 minutes til they brought us to a table. The table was extremely small and they put us next to a family of 3 with a baby and another family of 6+ people... How pleasant when we are celebrating our special day. It was loud and I heard a child coughing as well. So we decided to ask for another table since there was alot of space the server checked and said no so we decided to leave. As we walked pass the front and started going up the stairs the manager stepped in and said what was wrong with the table we explained and continued out and he said we could get you another table.. A little late for that now so we said no and left.. Thanks for ruining our special day Melting Pot, horrible customer service and will tell everyone in the springs I know that if you want a romantic experience to go else where cause you guys don't know what customer service is.. I would put 0 or negative stars if I could.

We enjoyed our meal and service but were fairly disappointed in the portions. We opted for cheese for 4 people which was great but the chocolate for 4 was barely enough for 2....we were given two trays of dippers since we had chocolate for 4 and we barely used a third of them because there was such a small amount of chocolate. You’d think for almost $50 of chocolate you’d get a bit more. We mentioned it to the server and she just said “yep that’s for 4...” It was pretty disappointing.

I had a really nice time. Just A couple things that weren't to my satisfaction. I wasn't fond of being in the middle of the restaurant but my party was of 6 so I suppose its the space they had available. The silverware was dirty in 4 seperate rolls which could have set the entire mood for the cleanliness. And although I allowed the server to have the tip she set for herself of 25% I found it a bit excessive and would have rather chosen from the 3 options the system offered me for her tip instead.
Overall it was a great experience for the kids. $325.00 for a party of 6 people. It is however considered a high end restaurant.
The manager was exceptional! And other servers who passed by our table made it a point to grab dirty dishes or tend to our needs even though it was not their table. Highly appreciated.

Definitely worth a try! It was a really fun experience, but I feel that for what it's worth, the appetizer,salad, and entree were not that amazing. The dessert, however, was heavenly!

Waiter was un-attentive he didn’t explain things and visited very sparingly, and when he brought the chocolate he didn’t even turn the burner on. Learned more from the waiter telling the table next door then we did our own guy. Otherwise the food was great though.

We went before, but it was the first for our kids and they loved it. It’s always a fun experience

Great dining experience! They even gave us a $10 gift card for my son's birthday.

Our wait staff was good, and we tried the grill option along with the broth this time. It was amazing!

The service was great and we had a blast!!

Great service and food, great way to spend your birthday

Overall great experience. The seating was a little tight, but the food was excellent.

Wonderful experience. Great service. Ordered too much food but it was all delicious.
Bad news - I spilled chocolate drop on my dress shirt.

Thank you.

The service was bad, our waitress was obviously overwhelmed. We had to ask a manager for our check and dessert to go because everything to long. The food and drinks were not good and way overpriced.

Overpriced for what you get. You actually get very little food

Everything was amazing. It was my daughter’s 27th birthday and she and her friends LOVED everything. Thank you for making it so special.

We loved the Melting Pot experience and the food was delicious. Our waiter, Jared, was attentive....a little too. I grew weary of his suggestions, especially regarding how much to order. I felt like it was to increase our bill. I also didn’t like the fact that he put on a 25% tip without our input.

Other than that my birthday was lovely

The waiter (Jared) made our experience a fantastic one!

Our wait staff was awesome, she was organized and we had great service!

Great time and great experience