Our waiter was excellent and we loved everything
Delicious food, great service, easy parking (on a Friday at 6pm!), BUT noise level too loud for us.
We usually love this place but this was the worst experience by far we ever had. Never had this server before but after ordering bottomless mimosas, he disappeared. I had to go find him to get a refill. He was simply absent and hardly ever stopped by. The table next to us complained as well including the fact that there food was cold. This dude was slo mo and the some.
Loud, hot, took forever to order and longer for our food to arrive and even longer for us to pay. Food was overpriced and bland. Will not be returning
Fantastic food, service and cocktails. Highly recommended
Overall the experience was meh. The service started off well then tapered off. The food was pretty bland, except for the cheese and charcuterie board. Those were legit! The drinks that we ordered seemed a bit watered down, but that may be because the ice had melted. Would like to give this another shot, but I don’t know if we will.
2 of 4 items ordered were not available. Kitchen was very slow and therefore took 3 hours to have dinner. Server made efforts to accommodate the other shortcomings.
Thanks for a great meal! We will definitely be back!
This used to be in my favorites for opentable. I just removed it. Not sure what's going on. New management, new chef? Not sure, but the quality of the food has changed. My potatoes were bland, wifes mac n cheese needed seasoning and I was given a flank steak when I ordered the KC strip. Not that I received the wrong thing but when you tell me I got the strip is where you lose points. I eat, cook and love steaks. You can tell. Sadly this has been heading this way for a while. My wife and I have kept trying to give it chances but now I have to try another. Maybe I'll be back one day. Used to be five stars all day everyday.
Great service! The service made up for how bland the food was. I wouldn’t recommend this place for eating but only for drinks.
Out of waffles at end of Mother’s Day. Great service though
I had gone on their website prior to our visit to see what gf items they had. After being seated at our table a special menu was given to us and we were told absolutely no changes could be made off the limited menu. I asked what was gluten free and the waiter checked with the kitchen and told me only one item was available to me. I wasn’t interested in my one option so we left.
I cannot imagine a more awful experience on Mother’s Day.
The inside of the restaurant was empty yet they seated us outside in the blazing sun and refused to move us until we found a manager. Salads (Simple) did not come for over an hour. While all of was bad, it was the hostess who epitomized rudeness. When we asked the manager finally- after server refused-if we could move, he sent a Hostess whose rudeness was so bad we honestly thought she might be joking. No apologies were issued. We won’t be back
Loved being there for Sunday Brunch before attending the K.C. Ballet. Our server was very attentive, sorry but I don't remember his name. My daughter has been there before but I had not so it was a treat for me. I have heard good comments from friends who have eaten there and many that have enjoyed the patio.
Very very disappointed. Pretty much ruined our mother’s day outing. Poor food. Short staffed. Misinformation. Took forever to get appetizers and meal. Will be contacting Michael Werner Wonderful waitress. Felt sorry for her.
Ok. But seemed very disorganized for mothers day. Weren't taking walk ins even though place was 2/3 empty. No menu adjustments. We showed on time for rez but took 20 minutes to seat - things like that.
We went for Mother's Day brunch and found a very limited menu, not even Eggs Benedict for brunch? The food was ok. The bottomless mimosas were great and boozy, the servers in the Center room were fantastic. The Center Room is a beautiful space. Great spaces, normally a great menu, maybe it was drastically limited because of Mother's day.
I’ve been here a few times for lunch, dinner, and drinks. All the times I’ve been were great. We went for mother’s day at brunch time. It was just okay. They opened at 11 and our reservations were at 11:15. We were seated promptly despite the long line that already formed outside the restaurant upon opening. The only problem was that they only have 4 high chairs so by the time they got to us we were not able to get one which made our brunch experience a little dificult with our one year old. Service was okay. We ordered promptly but our food seemed to take a while to come out. We also waited a long time for our check and to pay when we were ready. Again all other experiences have been great. But this particular one left a bad taste in my mouth.
I've previously had positive experiences at The Jacobson, so I was hesitant to write a review. However, I think it is important for management to know about our experience so that they can make adjustments for future holidays. We went for Mothers Day and had an 11am brunch reservation. When we arrived, there was a long line to get it into the restaurant, as they opened at 11. So, although we had an 11 o'clock reservation, we were not seated until 1115 because we had to wait in line. They should've had someone asking to had 11 o'clock reservations, and seated them first. It just seems as if they weren't ready for the crowd. Our server is doing the best she could to get our drinks and food orders. It took a very long time to receive our food. A few of us had the chicken and waffles, which was just ok because all of our waffles were grossly over cooked to the point of being hard. My son had to be at work, so we didn't complain as we were on a time crunch. But it was a little disappointing. Needless to say, I don't think I will ever return for Mother's Day brunch but I will probably return to have a drink on the patio.
I took my mom here for a special mother’s day dinner and we will not be coming back. The restaurant was out of an appetizer we wanted (the snapper tater tots) and a meal two of us wanted (the roasted cauliflower.) The service was incredibly slow, which was the kitchen’s fault not the wait staff. The wait staff tried to make up for it with a free dessert but that didn’t improve the overall experience. After waiting at least 45 minutes for our appetizers we had barely eaten them when the kitchen server tried to set down our meals without clearing out appetizer plates. It was ridiculous. Had we not insisted our appetizer plates be cleared there would have been no room for the dinner plates. The food was just okay. Nothing special. And guess what, my seafood cioppino came with cauliflower. So, explain to me why they couldn’t prepare the roasted cauliflower meal? Despite the inside where we were seated being nearly empty we had to wait at least 15-20 minutes for our free dessert and we wished we hadn’t even agreed to it. To top it off, the restaurant couldn’t validate our parking despite its name being on th he parking lot sign. They tried to explain that they had requested the decal be removed, but it just topped off an all-around mediocre experience.
Food was good and server knowledgeable. Tried multiple appetizers and entrees with the oyster mushrooms and mac and cheese with Nashville chicken our favorites
Our past experience with the Jacobson was outstanding. Something has happened since the last time we were here. The food that was presented was very different than the representation on the menu. The food was overcooked and bland. Our wine by the glass was presented in a can with a straw. So disappointing since we don’t get a lot of opportunities to eat out. Our service however was outstanding.
Made a reservation for first Friday and put a note on the Rez but was still given indoor seating. The food was sub par and the server couldn’t hear anything we said.
It was our first time at the Jacobson, and most definitely our last. We were celebrating a special occasion and were seated outside on the patio. The patio is a great atmosphere, however our server Misha was horrible. We sat at our table, without service, watching her interact with other servers and stand around.. We ended up having to order with the manager, ask for silverware from the food runner, and our plates were cleared by a different staff member. As someone who works in the service industry as a server, I saw all the previous negative reviews on the Jacobson but wanted to give it the benefit of the doubt. Previous reviews were spot on - awful service, mediocre food. We do not plan on going back to the Jacobson nor do we recommend it to anyone. After having a bad experience at the Jacobson, we ended up walking to Rockhill Grille for drinks and dessert - which was fantastic and highly recommended.
Love this place, first time I took my guests and they loved it as well. Nice area in the KC Crossroads.
Ambience was great. Sat at the bar, bartender and drinks were great. Biggest complaint food took about an hour and a half from time I ordered. They did say they had new kitchen staff but still.
We were seated at 12:30 pm for lunch and ordered at 12:40 pm. Our food did not come out until 1:40 pm. I don’t think it would have come out that quickly if we had not asked twice where our food was. They didn’t place our order until we asked the second time at 1:15 pm how much longer it would be. We know this because we heard them yell our order to the kitchen. One member of our party had to leave and take his food to go because he was late for his next meeting. The venue was not full and we were given the explanation that the kitchen got backed up. We received one apology when they gave us our bill with a 25% discount. The food is good but the lack of service and thoughtfulness for customers based on the type of restaurant this was supposed to be was disappointing. I will not recommend this restaurant to friends or colleagues. Which is a shame since I used to like this place.
Disappointed in the service and food. My previous experience here was good. This time the waitress wasn’t very friendly. When I asked her to describe a salad a little more, she pointed to the menu. The burgers were good, according to my guests. The frittata sandwich was unusual and only so-so. The Dutch baby for dessert was almost like scrambled eggs with fruit.
The food was not as good as before😬 enjoyed our servers but the food was not as good as before especially the pork!
We all came in with high expectations of The Jacobson; all of us have been here before. We were very disappointed with how long our food took to get out to us, then once it was served it was another let down. My dish, the scallops, was mediocre at best. My three companions were unimpressed with their food as well, and we even told our server we wanted the chef to know about our meals. Jessica was our server and was great-she apologized for the food being late and had the manager give us cards with $10 to use for our next visit. Three of us will not be returning to the Jacobson. This was a special evening and unfortunately The Jacobson was an epic failure as a dining experience. What was once a destination I'd promote to my friends and family is now a place I will steer them away from.
The menu online was different than the menu we were presented. I ordered the grilled romaine salad and it was basically a soft stock of romaine with unremarkable salad dressing-nothing unique. My date ordered the cioppino which was served with a side of tasteless cauliflower small potatoes and a bland chunk of corn. The cioppino itself was full of what tasted like canned stewed tomatoes, no broth, a few shrimp, and what tasted like imitation crab meat. $145 later we made a decision we would not be coming back and can't recommend. The service was equally rushed and inattentive at best. 👎🏻
This place has the best hamburger I have had the pleasure to consume; and, the fries are the real deal as well. The service was great. The atmosphere was vibrant.
When we arrived. The hostess walked us by several empty tables and took us to a back corner away from the rest of the restaurant. We asked to be seated at one of the other available tables. She took us to another table past all of these open tables. Again we asked why we could not sit there. She said "we try and seat people to accommodate the servers". Had we not been meeting another couple we would have walked out. I had the seafood Cioppino. It was less than mediocre and grossly overpriced. The few bites of seafood were rubbery. The server was nice. We won't go back.
Typically we have excellent meals at the Jacobsen however our last two experiences have been poor. On one occasion our waiter was extremely rude and inattentive. Our last visit also left us with undercooked and cold food.
The bottomless bellini's are great and so is the service!
I like the restaurant. But the garage with the Jacobson name on it will not be validated.
Service was awful! Waited too long every length of the way. Messaged them afterward. No response. ☹️
This was my second time at the Jacobson. The first time was a five star experience. The atmosphere was good again but the food was a little off thier game. Last time I was there on a weekday with a small crowd. This time it was packed and though the ingredients we're still good, the execution was a little off. I recommend going on a weeknight for the best experience. The smoked butterscotch pudding was to die for.
everything was good. I was hoping to be wowed, but wasn't! Nice outdoor seating. Service to get main entree was a little slow.