The Ivy Richmond Brasserie

The Ivy Richmond Brasserie reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. G

   Georgina

   Gloucestershire4 reviews

   3.0

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   We are regular visitors to the Ivy chain but this time is the first time we’ve been disappointed with some aspects of our experience. The burger ordered by three of our party was dry and hard work to eat. No sides were offered when one of the teenagers ordered steak for himself so we had to have a chip whip round, in the past we have always been offered sides. The waiter was friendly enough but certainly not the service we have received before. Just overall a little disappointing.
   

   The Ivy Richmond BrasserieResponded 2 days ago

   Dear Georgina, we are very sorry that your experience wasn’t up to our usual standards we strive for. We would like to reassure you that we take all feedback’s on board to improve our guests experience.
   

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2. S

   STACEY VIP

   Hampshire51 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Came here for dinner. Our table was ready when we were seated and service was good. Started with the sourdough bread which is delicious, and served warm. This is the first time we had steak tartar and it did not disappoint! Calamari was super soft and tender with a bit of a crisp outside. However, the portion was smaller than previous! Mains, sirloin steak, duck salad, both delicious! The service was good and staff friendly, but I don’t like it when people are taking dishes and clearing around me when I’m still eating my dinner.
   

   The Ivy Richmond BrasserieResponded 2 days ago

   Hi Stacey, Thank you for taking the time to share your experience with us. We're pleased you enjoyed your time at the Ivy and we look forward to welcoming you back soon.
   

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3. K

   Kelly

   London3 reviews

   5.0

   Dined on April 29, 2025

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   I recently visited The Ivy in Richmond with my children and had a really lovely experience. The service was great, the staff were friendly, helpful, and made sure we felt welcome from the moment we arrived. It made all the difference, especially as it was a special outing for us. The restaurant itself is beautiful, with a warm and relaxed atmosphere. It has that classic Ivy feel but also feels light and comfortable, perfect for a family meal or a nice catch up with friends. The food was very good, nicely presented and full of flavour. There was a good range of options on the menu, so everyone found something they enjoyed. Everything came out in good time, and we never felt rushed or forgotten about. All in all, it was a lovely afternoon and exactly what we needed. I would definitely recommend The Ivy Richmond if you are looking for good food, great service, and a lovely setting to enjoy it in.
   

   The Ivy Richmond BrasserieResponded 7 days ago

   Hi Kelly, that's awesome to hear! Thank you so much for your kind feedback! We're thrilled that you had a great experience at our restaurant. It means a lot to us. We'll make sure to pass along your compliments to our team. We can't wait to welcome you back for another fantastic dining experience!
   

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4. OT

   OpenTable Diner

   London1 review

   2.0

   Dined on April 26, 2025

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 4

   Lovely decor and good service. Shame the food didn’t match! Very average and even bland. Very overpriced for the quality. What a shame. Won’t be returning any time soon!
   

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5. B

   Brian

   London22 reviews

   4.0

   Dined on April 24, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Popped in for lunch with visiting family, the starters were excellent and good main courses.
   

   The Ivy Richmond BrasserieResponded on April 27, 2025

   Hi Brian, Thank you for taking the time to share your experience with us. We're so pleased you enjoyed your time at the Ivy and we look forward to welcoming you back soon!
   

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6. A

   Alessandro

   London1 review

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Friendly atmosphere, very well prepared food, and the Easter celebration was a lovely touch.
   

   The Ivy Richmond BrasserieResponded on April 22, 2025

   Thank you very much for your feedback!
   

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7. C

   Clint

   Berkshire16 reviews

   4.0

   Dined on April 20, 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Easter brunch was very pleasant, staff were attentive without being over the top. Food was very eatable and reasonably priced. The Easter bunny theme was sweet and unobtrusive. Overall a very pleasurable brunch!!
   

   The Ivy Richmond BrasserieResponded on April 22, 2025

   Thank you very much for your feedback!
   

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8. P

   Peter VIP

   London11 reviews

   5.0

   Dined on April 18, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent organised team of people with great food.
   

   The Ivy Richmond BrasserieResponded on April 19, 2025

   Thank you for your feedback and star rating!☺️
   

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9. C

   Cami

   London1 review

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food - great. We had the tempura squid as a starter to share - good portion size and got us up and ready for our mains, which didn’t take long to come at all. In terms of ambience, I’ve been a loyal customer for the past few years and I reckon it could be improved slightly. The conversations from other tables were audible despite the low volume they were speaking at, which we found to be a major drawback and quite disappointing, but the vibes overall were positive and the service was great. Our waiter was eager and happy to serve us and the food was great. For mains we got the fillet steak and the chicken with truffle sauce and a few drinks alongside it. They were also willing to make a cocktail (cosmopolitan) off the menu, which was pleasing. For dessert we shared a creme brulee!The bill was 180, which I think was relatively fair for the quality. Overall great experience and will be going back soon.
   

   The Ivy Richmond BrasserieResponded on April 27, 2025

   Hi Cami, Thank you for taking the time to share your experience with us. We're so pleased you enjoyed your time at the Ivy and we look forward to welcoming you back soon!
   

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10. E

    Emma

    New York City4 reviews

    5.0

    Dined on April 13, 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Great experience for a birthday dinner with family. They were very attentive to our allergens (coeliac and shellfish) and had plenty of options available and accessible through an allergen menu. Plus allergen friendly food arrived with a special marker which was great. They were also really kind to us when we had a small toddler and we felt really welcome (even when he kept throwing his sippy cup.) The food was lovely, the ambience beautiful and the service very attentive. Will definitely be back! Thank you
    

    The Ivy Richmond BrasserieResponded on April 14, 2025

    That's awesome to hear! Thank you so much for your kind feedback! We're thrilled that you had a great experience at our restaurant. It means a lot to us. We'll make sure to pass along your compliments to our team. We can't wait to welcome you back for another fantastic dining experience!
    

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