The Ivy Chelsea Garden

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1. D

   Doug

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Great food and service great value As ever the Ivy is one of my favourite restaurants in Chelsea

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2. TQ

   TheresaQ

   London

   1 review

   5.0

   1 review

   Dined 1 day ago

   overall5food5service5ambience5

   Really enjoyed our meal at the Ivy, beautiful surroundings, excellent service, tasty food, reasonably priced.

   Report
3. j

   johng

   London

   2 reviews

   5.0

   2 reviews

   Dined 1 day ago

   overall5food4service4ambience4

   You were very helpful locating a table inside after the storm. John gorst

   Report
4. AH

   AlisonH

   1 review

   4.0

   1 review

   Dined 1 day ago

   overall4food4service5ambience4

   Lively atmosphere, friendly service, Enjoyed our meal

   Report
5. X

   Xena

   London

   2 reviews

   3.0

   2 reviews

   Dined 1 day ago

   overall3food3service4ambience3

   Disappointed to be positioned right next to a family with young loud children and happy to be reseated in a much quieter adult area! Felt it was a very over rated restaurant.

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6. D

   Dee26

   London

   6 reviews

   4.0

   6 reviews

   Dined 1 day ago

   overall4food4service3ambience4

   Service was mixed. They cleared the plates away from the rest of the table even though one of us was still eating.

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7. BD

   BeeDubs

   London

   3 reviews

   5.0

   3 reviews

   Dined 1 day ago

   overall5food5service5ambience3

   Lovely friendly staff and good to see some trainees, learning their responsibilities from the more experienced staff. Food was lovely - as usual. Bit noisier than I was expecting but plenty of space between tables meant it was bearable.

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8. EM

   EllenM

   New York Area

   3 reviews

   vip
   3.0

   3 reviews

   Dined 2 days ago

   overall3food4service1ambience4

   Service was hopeless because of staff shortages! Food was good and ambiance nice.

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9. J

   Jimmy

   Dallas

   9 reviews

   vip
   1.0

   9 reviews

   Dined 2 days ago

   overall1food1service1ambience4

   So Awful!! The restaurant is lovely looking but quickly turned ugly. After 15 minutes of being ignored in an empty restaurant, my husband went to the bar for our drinks. An unpleasant waitress approached and was zero help. We had to stop anyone we could find to order. The food was ok but the service was so oddly bad, we couldn’t wait to leave. No one knew when to clear dirty plates, or offer anything else. Finally, a nice man in a suit came over and apologized then reduced our bill. That was the right thing to do. A beautiful space but someone needs to retrain the staff.

   Report
10. ES

    ElizabethS

    London

    4 reviews

    vip
    5.0

    4 reviews

    Dined 2 days ago

    overall5food5service5ambience5

    My friends and I absolutely LOVED our evening at The Ivy Chelsea Garden, what a fabulous place. Huge thank you for the excellent service and patience as some of the guests were delayed! That was very kind of you to allow us to stay longer. Best wishes, Elizabeth Sykes

    Report
11. DO

    DeborahO

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food3service1ambience2

    I took my daughter to the Ivy for afternoon tea. birthday treat! Waiter was quite rude, he forgot to bring the water. When the afternoon read arrived clotted cream was missing from one stand. It was very difficult to get the waiting staffs attention. Extremely busy and certainly not enough attention to paying customers!

    Report
12. RS

    RebelScarlett

    Devon

    3 reviews

    vip
    5.0

    3 reviews

    Dined 2 days ago

    overall5food5service5ambience5

    Great lunch as usual at the Ivy. A special mention to our waitress Flo who was a complete joy! Thank you very much everyone and see you again soon.

    Report
13. l

    ladywholunches

    Berkshire

    6 reviews

    5.0

    6 reviews

    Dined 2 days ago

    overall5food5service4ambience5

    Outstanding fish pie and wonderful ambiance. There was just a little confusion after lunch when a cream tea and a coffee was served that hadn’t been ordered.

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14. SS

    SaraS

    London

    1 review

    1.0

    1 review

    Dined 3 days ago

    overall1food2service1ambience3

    Good place but very bad service. The waiter was very unkind.

    Report
15. OT

    OpenTable Diner

    London

    1 review

    4.0

    1 review

    Dined 3 days ago

    overall4food5service4ambience5

    The atmosphere was bustling and eating in the garden a pleasure

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16. OT

    OpenTable Diner

    New York Area

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service1ambience4

    Love the Ivy restaurants and visit them throughout the city regularly. The ambience is lovely. However, the service at this location is atrocious. When we arrived we were sat at a table next to the kitchen where the floor beneath vibrated. We asked for a different table and were told ‘no problem’ we’ll set it for you. 20 minutes later the table had not been set and we had not been acknowledged by any wait staff. We got up and sat at the table and finally someone came and set the table for us. We waited another 5 minutes for our menus, another 5 to get a drink and then 15 minutes or more to have our order taken. The food arrived quickly but then our empty plates sat in front of us for at least 30 minutes after we finished eating. We were never offered another drink. We were given a dessert menu and then waited another 20 minutes to see if we wanted anything. Meanwhile the couple next to us had also asked for a different table and waited 30 minutes. We told them to move to the table and then they may be helped. They did and someone came to set the table but she was super rude. Overall absolutely dismal service. I think we’ll stick to other locations from now on.

    Report
17. MI

    MIKE

    1 review

    2.0

    1 review

    Dined 3 days ago

    overall2food2service2ambience2

    Sadly our experience did not meet our expectations which was a shame as we were out to celebrate a special occasion. We were seated promptly but, whilst our booking request for garden seating was accommodated, the tables were crammed together and we were squeezed onto a table where one of the chairs was literally almost touching that of another diner on an adjoining table. Given the too close proximity, we were not comfortable at this table and asked to be moved which, after referral to a manager, was facilitated. We placed our order for pre-meal cocktails/drinks at the same time as providing our food order. Our drinks were supplied at the same time as our starters with no time to enjoy our drinks beforehand. The bread order was also forgotten although was supplied quickly afterwards. There was no separate cutlery provided for any of our starters, leaving for example, a large knife and fork to eat a prawn cocktail with! Our main course arrived as soon as we had finished our starters at which time we had not even been able to finish the drinks we had ordered to drink ahead of our starters. Consequently, we were not then ready for the bottle of wine ordered to accompany our main courses. The food overall was quite good although the steak ordered to be “medium rare” was overcooked and the fish batter was quite mushy. Nobody checked on how our meals were or if we were happy, nor offered to replenish our wine glasses at any point. Once our main courses had been finished, we were left, for what we felt to be an unreasonable length of time, with our plates not cleared and decided then that we would request the bill rather than stay for desserts/coffees. The garden setting is beautiful but unfortunately the wish to accommodate too many diners/tables detracts from the beauty. Additionally, whilst the person serving us was very nice, staff did not seem to have the time/or will to provide a level of service to make their diners feel valued.

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18. l

    luvfood

    London

    10 reviews

    vip
    2.0

    10 reviews

    Dined 3 days ago

    overall2food3service2ambience3

    I love the garden at this restaurant - however on this occasion the service was poor. Our waiter was very slow and not very helpful. The food was disappointment - I had same meal at Ivy Cobham and it was delicious. Although the veal was well cooked the green beans were hard and inedible. We never received goth coffee ew had requested and had to leave. Very disappointing. Zoe Baldwin 07831 576895

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19. M

    Massoud

    London

    1 review

    3.0

    1 review

    Dined 3 days ago

    overall3food4service1ambience4

    Great Setting, good food, good price, poor / late service.

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20. d

    d1middx08

    London

    12 reviews

    3.0

    12 reviews

    Dined 3 days ago

    overall3food4service3ambience4

    Arrived at 12 to be told table wasn't ready had to wait 10minutes. Which meant as service was/slow we missed coffee and desert

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21. SA

    ShumilaA

    London

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Olly gave a great service, very friendly and helpful! Super lovely

    Report
22. LL

    LauraL

    New England

    4 reviews

    2.0

    4 reviews

    Dined 4 days ago

    overall2food2service1ambience2

    Extremely loud and busy and very poorly organized. The food was just okay. Not recommended.

    Report
23. SS

    SamS

    Kent

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food4service2ambience3

    Sat outside in the lovely garden but ordered drinks at bar because we were slightly early. We were then taken to the table & it took 20 minutes for the drinks to arrive. Our mains arrived within 3 minutes of our shared starter which rushed us slightly as well. Food was of expected good standard but service was not quite up to expectation.

    Report
24. K

    Katarina

    London

    1 review

    3.0

    1 review

    Dined 4 days ago

    overall3food3service3ambience3

    Service wasn’t great. Food was ok. Not sure that I would go back or recommend.

    Report
25. CH

    CHRISTINEU

    London

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food4service4ambience5

    Only real issue was that it took a long time for anyone to serve us a drink when we arrived at the bar where we were seated.

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26. YL

    YLondoner

    1 review

    2.0

    1 review

    Dined 4 days ago

    overall2food2service1ambience3

    Poor service with some waiters borderless rude. Waited 20min to get our table (that we had booked) and 40 more minute to get our food with a missing side. Only got drinks after our food. Garden is beautiful though. Quite a shame for The Ivy, I had had great experiences for this restaurant in other London locations.

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27. c

    charlie21

    Hertfordshire

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    overall1food1service1ambience2

    Very poor service ,given the wrong drinks and wrong dessert then over charged. We were serviced by at least 4 different people totally disorganised.

    Report
28. CG

    CamillaG

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    Really lovely lunch with great service. Considering the location and ambience, the food is very well priced. It's a great spot for business or pleasure.

    Report
29. CW

    CathW

    Lancashire

    3 reviews

    5.0

    3 reviews

    Dined 4 days ago

    overall5food4service5ambience4

    Very good food, excellent service from Carlos, during an exceptionally hot day, very busy with clientele. Was able to go out the back of the restaurant to have coffee and felt very relaxed and not at all rushed. Would definitely recommend the brunch. Will be going back soon.

    Report
30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined 4 days ago

    overall5food5service5ambience5

    We went for breakfast and it was amazing The ambient is second to nothing and it feels like home

    Report
31. s

    siisii

    1 review

    4.0

    1 review

    Dined 4 days ago

    overall4food5service4ambience3

    Very, very good food. The chicken Milanese, the Malaysian fish, the truffles arancini, even the crème brûlée for the desert everything was very good, delicious. The service for diner was a bit slow though. Waited more than 20mn to be placed even though we had a reservation, and it was a bit long to be served water. Lots of noise too. The diner was so good we got back for breakfast, it was way quieter and the service was faster. But definitely a must try, the food is delicious.

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32. OT

    OpenTable Diner

    London

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food3service3ambience3

    Average and food portions/quantities are small.

    Report
33. VE

    VERONICAB

    1 review

    4.0

    1 review

    Dined 5 days ago

    overall4food3service3ambience3

    The steak and wine we had was amazing. The profiteroles we choose were old and very dry. The server was trying to do his best but because it was busy we had to catch him to ask for something.

    Report
34. C

    Chic

    New York Area

    31 reviews

    vip
    3.0

    31 reviews

    Dined 5 days ago

    overall3food3service2ambience5

    The service was very very slow. The food was just ok. Good for the place. Nice garden

    Report
35. NP

    NickP

    Brighton

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food1service1ambience4

    Kept waiting long time for initial service and drinks so eventually left .

    Report
36. P

    Peter

    London

    24 reviews

    vip
    2.0

    24 reviews

    Dined 5 days ago

    overall2food1service1ambience5

    Not one to remember! We have been manny times to various Ivy restaurants but on this occasion it was not a good experience. The fish and chips were very greasy, the batter undercooked, the service amateurish and slow despite the number of servers. Very disappointing.

    Report
37. AT

    AnhT

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food4service1ambience4

    Very Disappointing! Wife's 50th Birthday Celebration. 36 degrees heatwave that day. Still water bottle ordered was warm and not chilled! Requested for ice which took ages to come. Starters took ages to comes, then took ages to clear from the table. We waited " 55 mins" for our main dishes to arrived after having to remind waiting staff, which was completely unacceptable! Was then given the Bill before it was requested ! By Nothet waiter who said they had to close the area, and was not offered any compensation for the unpleasant experience. Dismal service! 2nd time now in row. Sadily I will definitely Not recommend this to anyone? Unless you don't mind waiting virtually an hour foe your food to arrive !

    Report
38. JO

    JuliaOB

    Bath

    1 review

    3.0

    1 review

    Dined 5 days ago

    overall3food4service2ambience5

    We were really looking forward to our visit as we were celebrating our birthdays. We booked for 7pm but didn’t get any attention until 20 past. We waited until 8.45 for our main course and finally cancelled our food as it was so late. Sergay was our waiter and did all he could to resolve the issue and refund our costs. We saw that the restaurant was very busy but that shouldn’t compromise the service. We weren’t in a hurry but would have appreciated some communication and at least some drinks to keep us going. We have an Ivy at home in Bristol so will go again but remain disappointed as this was a special time for us.

    Report
39. T

    Timebeat

    London

    16 reviews

    vip
    4.0

    16 reviews

    Dined 5 days ago

    overall4food5service3ambience3

    I know it was a busy Saturday night but it felt like there was a pecking order to who was served, as a table full of people behind us arrived after we did and left before we had even finished our main course. There seemed to be plentiful waitstaff but it took us an hour to receive our starters, for instance. I can’t fault the food (although we nearly took delivery of an adjacent table’s main courses before the mistake was even noticed) but the service was not as good as we’ve had before. Plus the small jazz group in the corner seemed to be battling the gently-crescendoing background music. Will return, because it’s the Ivy and why wouldn’t you, but maybe next time we will come at a quieter time of day and week. Thank you.

    Report
40. i

    isabellac

    Vancouver

    2 reviews

    3.0

    2 reviews

    Dined 5 days ago

    overall3food3service1ambience4

    Went for a birthday dinner and unfortunately the service was terrible. From waiting 20 mins to even be seated at our booked table, to missing ordered items, starters and mains showing up at the same time and being asked “what do you want?” When we were trying to order drinks. Food was fine but nothing special. There are better Ivys around, would not recommend.

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