Sugar Factory - Tampa

3.9
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163 Reviews
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$30 and under
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American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day. An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied
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What 163 People Are Saying
Overall ratings and reviews
Reviews can only be made by diners who have eaten at this restaurant
3.9based on recent ratings
3.8
food
3.8
service
4.0
ambience
3.4
value
Noise · Moderate
66% of people would recommend it to a friend
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WL
New York Area
6 reviews
Dined a day ago
Overall4food4service5ambience5

Food and service was good! Specialty drink and desserts where over the top! It was a expensive experience so be prepared

BB
1 review
Dined 2 days ago
Overall5food5service5ambience4

We've been to the location in Orlando a few times and this was our fist time at the Hard Rock location. The staff at Orlando seemed more energetic and engaged than the Hard Rock location, but the service was outstanding nonetheless. Also, the manager was amazing! He came out for every occasion and made the guests feel special. Will definitely be returning!

SS
1 review
Dined 3 days ago
Overall5food5service5ambience5

Excellent service, great food, terrific overall experience. Much nicer than the Orlando location.

MR
Tampa
1 review
Dined 5 days ago
Overall3food4service3ambience2

Was hoping it was a bigger atmosphere. Felt like I was eating at an overpriced Johnny Rockets.

LW
Tampa
1 review
Dined 5 days ago
Overall4food4service4ambience4

Fun, novelty experience! It was good but the prices on the regular food seemed very high for what it is.

c
Tampa
15 reviews
Dined 5 days ago
Overall1food1service1ambience1

We were very disappointed with our first visit to this recent addition to the Seminole Hard Rock Casino. We were looking forward to having another option for breakfast there and we will not be back. Coffee was weak and lukewarm, food came out cold and without condiments like salt, pepper, butter/jelly for the toast and syrup for the waffles and when we asked for it, it took several minutes to be delivered, making the food totally cold. Toast on the two egg platter was just one piece, cut in half. We waited a good 30 minutes for the food to arrive and the place was only half filled. We tipped our waiter as we are not that mean, but management needs to get their act together regarding service. Someone should be walking the floor with a hot “good” pot of coffee along with cream/sugar at the ready. We waited several minutes after getting our initial coffee services for the cream/sugar to be delivered to the table. We understand this is really a dessert/drink kind of place but we heard several people seated around us complaining out loud as well. Too bad Sugar Factory, we were hopeful for a new fun place! I had also designated that this was a birthday on my Open Table reservation and no one mentioned it. I didn’t want to either by the end of the meal for fear we would still be waiting for whatever that might have looked like!

L
1 review
Dined 5 days ago
Overall4food3service4ambience4

Its a yes and no place with me. I was small,
No space really.

LT
1 review
Dined 6 days ago
Overall5food5service4ambience4

My friends and I enjoyed Sugar Factory Tampa! Clean, great service and lunch was delicious. Thank you!

OT
1 review
Dined 6 days ago
Overall3food2service3ambience4

Drink options and dessert options were great! Food options were just okay. We had to purchase a dessert in order to get a birthday song for my wife, which I felt was stupid...who does that! Not much room between tables. I saw my waiter twice, to take my order and to bring my check.

OT
1 review
Dined 6 days ago
Overall3food3service2ambience3

At first glance this seems like a fun environment for a girls night! I would not recommend going on a busy day like Valentine’s Day, the staff seemed overwhelmed. At one point, there was not one server on the floor.. and the place is not that big.. I just felt the sense of urgency and vibe of it did not live up to the hype. The drinks were good but I did not think the value was there. I felt the presentation was off, but the flavor was alright. We did not eat nor get dessert, because we had eaten right before but if it took over 20 minutes to be acknowledged by a staff person after I had to ask to speak with someone, I couldn’t imagine waiting there longer for a dessert. Those who were celebrating were greeted with a lovely dessert and a “dance” which was super fun and the goblets are very over the top, which people seemed to like. I would go back again, but on a random night and I would try a dessert.

OT
1 review
Dined 6 days ago
Overall4food4service4ambience4

Very cool place to eat. Food was excellent. Drinks are amazing, just seems to be over priced though. Highly recommend though especially if you have a birthday

D
New England
26 reviews
Dined 6 days ago
Overall5food5service5ambience5

Absolutely loved this place. Not sure why such poor reviews, because the food was delicious. The drinks were amazing. Pricey, but FULL of alcohol. Loved every moment of this experience. Highly recommend!

OT
Tampa
2 reviews
Dined 6 days ago
Overall5food5service5ambience5

It was amazing! The service was a bit slow but the food tasted great and the employees were full of fun and energy

ZA
1 review
Dined 7 days ago
Overall5food5service5ambience5

The restaurant is nice but VERY VERY SMALL!!!! The correct phone number is 813-521-4262.

OT
Tampa
1 review
Dined 7 days ago
Overall4food5service4ambience5

Super la comida

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MF
1 review
Dined 7 days ago
Overall5food5service5ambience5

Food was great. Macaroni on a burger. Oh boy. But ready ur wallet cause two people can easily equal more than 100 dollars

OT
1 review
Dined on February 13, 2020
Overall5food4service5ambience4

Loved the energy level for my birthday. Ian was great as our server! Drinks were tasty and food was good. Will be going back in the future!

c
Philadelphia
1 review
Dined on February 13, 2020
Overall3food3service3ambience3

It was a fun experience but not a place I would go to again. The club sandwich and burger were very good. The milkshakes were fun with an excellent presentation but taste wise were nothing special. It was very expensive but fun for a one time splurge.

TH
1 review
Dined on February 12, 2020
Overall3food3service5ambience3

Great place to celebrate!! Just way too loud! The guys who danced were amazing!

Y
Tampa
3 reviews
Dined on February 12, 2020
Overall4food4service5ambience5

First time here and it won’t be the last. Went to celebrate a birthday and we did CELEBRATE! The manager was Amazing, and pleasant, and INCREDIBLE.. The food was tasty, had a few issues with sides missing, but came after I had finished. Even that little hiccup didn’t bother us because we had so much fun!

BC
Orlando
74 reviews
Dined on February 12, 2020
Overall5food4service5ambience5

Loved the novel environment!

L
Miami
4 reviews
Dined on February 9, 2020
Overall5food5service5ambience5

This was a great experience! We did a mother/daughter bday celebration. Our server, Megan was fabulous!!

MR
Tampa
1 review
Dined on February 9, 2020
Overall5food5service5ambience5

It was phenomenal and the vibe was awesome. Glad I decided to have my son’s birthday dinner here, we all had a great time! Will definitely be back soon!

IZ
1 review
Dined on February 9, 2020
Overall1food1service1ambience1

It was a overall a terrible experience! I didn't look at the online reviews because I assumed it would be an awesome experience like I had at Sugar Factory in Orlando but I didn't do my research. The food is awful! The server did not smile, never came around and was very forgetful of any requests. Not to mention we were only a party of four. Finally after a long wait, they decided to bring out the dessert and play the song for my oldest daughter's bday when I took my six year old to the restroom. There are no restrooms in the restaurant- you have to go outside through the Casino's hallway. So you spend all this money for an unpleasant experience.

KV
1 review
Dined on February 9, 2020
Overall5food5service5ambience5

The Sugar Factory was soooo much fun !!! From the moment you sit down , until it’s your turn to get down with the crew ! Food is more burgers and sandwiches .. milkshakes so big they will have you bouncing of the wall !! Can’t wait to go again !!

OT
Tampa
4 reviews
Dined on February 9, 2020
Overall5food5service5ambience5

The atmosphere was wonderful, the servers were very friendly and my daughter had a wonderful time celebrating her birthday.

JD
1 review
Dined on February 9, 2020
Overall5food5service5ambience5

Went to SF Tampa for my sister’s BDay and had a wonderful time! Started out with appetizer sampler. Everything was nice and crisp. Mac and cheese bites and buffalo wings were my favorites!
We ordered sandwiches salads and eggs Benedict. Everyone was very happy and food was delicious. I got the Club sandwich. Loved that it had guacamole! Also got the Barbie shake a combo of strawberry and marshmallow fluff was delicious and had a wonderful creamy texture! Very handsome and friendly server thanks for a great time
Heading back soon for a Goblet!

OT
Jacksonville
1 review
Dined on February 9, 2020
Overall5food5service5ambience5

Great time

J
Tampa
1 review
Dined on February 9, 2020
Overall5food5service5ambience5

I loved everything about our visit . The food was awesome! The drinks were awesome! I would for sure go there again!!

OT
1 review
Dined on February 8, 2020
Overall3food5service3ambience5

It was my birthday I booked the wild thing table for over a month and a half for 10 people and requested to be at that certain table and even called and discussed it with staff once a week until we came in..... Funny enough a half hour before I arrive they say oh sorry we just sat a table there... Very unprofessional as well as the restaurant was half empty and they didn’t even have a table set up to accommodate my party we had to wait 15 minutes to sit down. I had special request as well as a reservation that was made well in advance. Our server was overwhelmed and the manager had a sorry not sorry attitude. The food and drinks where great the manager at the end did apologize and made my birthday feel special the atmosphere was fun and it was an overall enjoyable night. Frustrated about the way things were handled and for being a new place it’s expected to be rough but please get it together the casino is a 10 step up the game with the same service as the other restaurants and shops there.

AC
1 review
Dined on February 8, 2020
Overall4food5service4ambience5

This was a fun place to go for my birthday! Our server was great and as helpful as she could be under the circumstances. The only downside is that I had a party of 14 and made the reservation at least 30 days in advance and called ahead to make sure having a big party would not be a problem. When we got there they sat us a a table for 10 and said that we should have no problem and we did NOT fit. Their solution was that we could have one of the four tops near by when the parties were done eating because they were all full, but four people from our party would have to sit by themselves. Eventually, they agreed to put a chair at each end of the table, which did make for more room, but really not enough to be comfortable. I wish the management would have just told me that they could not accommodate a party that large. I would go back to Sugar Factory, but not with a big party.

DB
Savannah
1 review
Dined on February 8, 2020
Overall4food5service4ambience4

This was the second time my wife and I ate at a Sugar Factory restaurant, the first was in Orlando. The food has always been good but it is expensive 18 dollar cheeseburger. If you have not been before plan o not being able to talk to the person you are with because the music is always very loud. Overall it was good and I would recommend.

The music being loud is their thing :)

j
1 review
Dined on February 8, 2020
Overall5food5service5ambience5

Celebrated my daughter 12 year old birthday! Waiter was amazing and so was everyone else!

OT
1 review
Dined on February 7, 2020
Overall1food3service1ambience1

The waitress was awful. We were a party of 10. We were told we couldn’t do separate checks, which is fine. But at the end, we were given a pen and paper and told to figure out our own taxes, etc. and then told 2 times we still owed more money. Not to mention dirty glasses and silverware. Such a disappointment!

SP
1 review
Dined on February 7, 2020
Overall5food4service5ambience5

It was very entertaining. I will return. Love the atmosphere. The wait staff was very friendly. This place did not disappoint.

KT
1 review
Dined on February 7, 2020
Overall5food4service4ambience4

I attended on a Friday evening about 7 pm. with a few friends to celebrate my birthday. There were many birthdays that evening and it was very crowded. Although the music was very loud, they kept things moving and energetic. You get a birthday dance with every song! Not their usual policy I'm told, but glad they made several exceptions. Made for a very entertaining evening.
Be forewarned.....this location does not split checks AT ALL!

T
Tampa
3 reviews
Dined on February 7, 2020
Overall5food4service5ambience5

Great time. Love the music and dancing staff on birthdays. Drinks excellent.

LK
1 review
Dined on February 7, 2020
Overall5food5service4ambience5

Took mom here for her 65th bday and had a absolute blast! It’s fun, energetic and upbeat. I was very impressed with the food and the quality and quantity they give. Yes, it’s a little pricey but, you get what you pay for and I had no problem paying for what I got. If it’s your bday they really do something special and unique. The staff are a lot of fun and made the experience worth it! Highly recommended!

OT
New York Area
1 review
Dined on February 7, 2020
Overall5food5service5ambience5

Celebrating a friend who became an American citizen

OT
Chicago
3 reviews
Dined on February 5, 2020
Overall5food5service5ambience5

Seems expensive, but the dishes are all share size! Delicious