Sugar Factory - Tampa

Name: Sugar Factory - Tampa
Address: 5223 Orient Rd, Tampa, FL, United States, 33610
Telephone: 6214 7057
Price range: $31 to $50
Rating: 3.9

3.9 (2187)

$31 to $50

Bar / Lounge / Bottle Service

5223 Orient Rd, Tampa, FL 33610

Make a reservation

2 people

Jul 3, 2025

11:30 PM

Booked 32 times today

About this restaurant

Lively
Kid-friendly
Great for creative cocktails

Sugar Factory Tampa will be located at the Seminole Hard Rock Hotel & Casino at 5223 Orient Road, Tampa, FL 33610. Sugar Factory American Brasserie will be open weekdays from 11 a.m. – 11 p.m. and weekends from 11a.m. – 1a.m. Breakfast, lunch and dinner will be served daily and brunch will be available on Saturdays and Sundays. Sugar Factory Tampa will be located on the Mezzanine level of the casino, overlooking the grand entrance, within the newly opened hotel and casino. The 120-seat full-service restaurant will feature the brand’s signature confectionary, which boasts a 4,000-square-foot, floor-to-ceiling candy wall with over 500 types of candy, including a selection of bulk and novelty candy like the world-famous Couture Pops. Complementing the candy, the café will also offer coffees, hot chocolate, frozen hot chocolate, homemade specialty rainbow doughnuts and pastries in addition to homemade gelato and ice cream.

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Bar / Lounge / Bottle Service, Contemporary American, Dessert
Hours of operation
Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
Phone number
6214 7057
Website
http://tampabay.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
Private party contact
our Private Event Coordinator: (813) 521-4262

Location
5223 Orient Rd, Tampa, FL 33610
Neighborhood
Tampa
Parking details
Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
Additional
Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine

Private dining

What 2,187 people are saying

Sugar Factory - Tampa reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.9

3.9 based on recent ratings

3.9Food
3.8Service
4.1Ambience
3.5Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Tampa offers a "fun atmosphere" with "amazing" desserts and a vibrant, lively setting perfect for celebrations. Guests often praise the attentive and "awesome" service provided by standout servers like Promise and Sierra. While some find the prices high and the music too loud, the drinks and desserts are consistently a hit.

2,187 Reviews

L
LaToya
Tampa / Central Florida West1 review
4.0
Dined 3 days ago
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 4
Sugar Factory had a great variety of food that was very delicious. However, I do not recommend the penne chicken alfredo pasta.
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K
Katrina
Tampa / Central Florida West1 review
5.0
Dined 6 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
I went to celebrate my 48th birthday with friends we had a great time and our server was great we will definitely be back !
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J
Janel
Caribbean2 reviews
5.0
Dined on June 26, 2025
1. Overall 5
2. Food 5
3. Service 4
4. Ambience 4
It was great except music was too loud and couldn’t really hear the waitress
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R
Roshundal
Tampa / Central Florida West1 review
1.0
Dined on June 19, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Made a reservation for 7:30 for my and my husband’s anniversary. I was excited to try the food and drinks. We made it there around 7:16pm. I spoke with Hostess (who was super nice) and I said we are early so we understand that we have to wait but she IMMEDIATELY sat us. We got to the table and a group of 4 on my left was finishing their meal and the ladies to my right had placed their order shortly after we got there. We sat and discussed the menu, watched staff sing happy birthday to someone and two severs checked their tables at least 3 times before anyone even acknowledged us. The waitress for the table to my right stopped and asked if we would like waters while she gets our waitress. We said yes. A few moments later she PHYSICALLY brought our waitress to our table and said this is your table. The young girl rolled her eyes, said ok, and walked away. Her tone and body language appeared as if she didn’t want to be there. Again, not even asking if we wanted to order drinks, appetizers or anything. We again waited for her and she came out with the staff to sing to another table. So we said if she doesn’t stop this time, we are done. They finished. She walked back into the kitchen area and not coming out again. So we sat at the table with our untouched waters and menus. We got up, I gave the menus back to the hostess and informed her the waitress never came and left.
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J
Jennifer
Tampa / Central Florida West1 review
5.0
Dined on June 16, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The food, drinks, and desserts were amazing! Fun atmosphere and great staff. I can’t wait to go back!
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CM
ChristinaM VIP
Atlanta4 reviews
5.0
Dined on June 15, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Promise was an awesome server. We had a blast. The milkshakes were delicous.
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A
Alison
Tampa / Central Florida West3 reviews
3.0
Dined on June 15, 2025
1. Overall 3
2. Food 4
3. Service 3
4. Ambience 4
Very fun restaurant! One of our orders was mixed up so they took it off the bill and gave it to us for free. Great drinks!
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S
Sharlitha
West Palm Beach2 reviews
5.0
Dined on June 13, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 3
Our waitress Sierra (Ciara) was the life of the restaurant! She made excellent food recommendations and gave us the best experience overall! Would definitely recommend!
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P
Pam
Tampa / Central Florida West12 reviews
3.0
Dined on June 13, 2025
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
Out of a lot of things and prices high and service average.
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D
Debra
Tampa / Central Florida West1 review
2.0
Dined on June 7, 2025
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 4
Came here for my daughter 14th birthday I was surprised when they informed me it would be a 25 dollar surcharge plus you had to purchase a desert for them to sing Happy birthday to her. The last time we were here about 3 years ago my other daughter she got to pick a song and the wait staff dance for her ,there was no extra fee it was all included in the Sugar Factory experience. While the atmosphere is really nice. The food nothing exciting it was average. Took 45 minutes for us to get our food and they include 18% gratuity on the check. Disappointed how businesses nickle and dime you on everything.
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FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at 6214 7057.

Sugar Factory - Tampa is rated 3.9 stars by 2187 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jul 3, 2025

11:30 PM

Booked 32 times today

5223 Orient Rd, Tampa, FL 33610

Dining areas

Additional information

Neighborhood
Tampa
Hours of operation
Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
Price
$31 to $50
Cuisines
Bar / Lounge / Bottle Service, Contemporary American, Dessert
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine

Website
http://tampabay.sugarfactory.com/
Phone number
6214 7057
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
Private party contact
our Private Event Coordinator: (813) 521-4262

Sugar Factory - Tampa

Make a reservation

About this restaurant

Dining areas

Additional information

Private dining

Private Event

Custom inquiry

Menu

What 2,187 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Tampa offer delivery through OpenTable or takeout?

How is Sugar Factory - Tampa restaurant rated?

Is Sugar Factory - Tampa currently accepting reservations?

Make a reservation

Dining areas

Additional information