Sugar Factory - Tampa

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1. CS

   CallieS

   Cincinnati

   15 reviews

   vip
   4.0

   15 reviews

   Dined 1 day ago

   overall4food4service5ambience5

   Wonderful experience with a couple things that could have been better, but would still definitely recommend - especially if you are taking kids. Our party of 5 did the mac n cheese bites which were very good (4/5) but would have been nicer with some type of green garnish for a bit of flavor aside from the wonderful cheese. We also got the bleu cheese bacon burger which was FANTASTIC (5/5). Two people got the club sandwich and both said it was very good (5/5). One got the grilled cheese and that was amazing (5/5). One got the tomato bisque and it was lack luster (3/5). We also got two of the $40 goblets. I would give these a 3.5/5 for flavor and a 2/5 for value because both goblets were at least 80% juice. There was zero alcohol tasted in either drink. Additionally, the entire goblet is full of ice. It was about 16oz of actual drink put into a roughly 32oz glass. We would not order the drinks again given that they did not seem to have any alcohol in them. My niece got the tie die milkshake and the presentation did not disappoint. It also tasted delicious (5/5) Definitely recommend!

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2. C

   Cass

   1 review

   2.0

   1 review

   Dined 4 days ago

   overall2food1service4ambience2

   Food took 40 mins to come out and it was cold. Found a broken piece of toothpick in the middle of the burger.

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3. OT

   OpenTable Diner

   Tampa

   1 review

   5.0

   1 review

   Dined 5 days ago

   overall5food5service5ambience5

   My 7 years old just loved it!

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4. LS

   LindaS

   1 review

   4.0

   1 review

   Dined on January 24, 2023

   overall4food4service4ambience4

   Very good dood. Reasonably prived. Good service. Best french fries ever had. Hot. Clean and crispy.

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5. OT

   OpenTable Diner

   1 review

   3.0

   1 review

   Dined on January 24, 2023

   overall3food2service4ambience4

   Cute decor. Plexiglass next to table was filthy with ketchup splatter dried on. Food had a fun display. Chicken was tough and overall not very good. Dessert was over the top and tasty.

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6. RF

   RobF

   Tampa

   4 reviews

   5.0

   4 reviews

   Dined on January 23, 2023

   overall5food5service5ambience5

   Fun place, great vibe. My club sandwich was really delicious, but the desserts are AMAZING!

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7. KL

   KarenL

   Raleigh

   4 reviews

   5.0

   4 reviews

   Dined on January 22, 2023

   overall5food5service5ambience4

   Food and service were excellent. Drinks however were pricey and tasted like they gave us virgin drinks honestly … that part was disappointing.

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8. OT

   OpenTable Diner

   Orlando

   1 review

   vip
   5.0

   1 review

   Dined on January 22, 2023

   overall5food5service4ambience4

   Sister birthday and it was amazing

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9. OT

   OpenTable Diner

   New York Area

   5 reviews

   5.0

   5 reviews

   Dined on January 21, 2023

   overall5food5service5ambience5

   13th birthday celebration.

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10. A

    Aaliyahb

    San Francisco

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food2service2ambience1

    The Orlando location is much better. This place is like an over priced run down diner. Food wasn’t fresh, servers weren’t attentive and it was too crowded for the small location.

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11. DG

    DougG

    Tampa

    1 review

    5.0

    1 review

    Dined on January 21, 2023

    overall5food4service4ambience5

    Great for birthday celebrations! I recommend you book sooner than later as they are very busy .

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12. GA

    GabyA

    1 review

    3.0

    1 review

    Dined on January 21, 2023

    overall3food4service2ambience3

    The atmosphere was energetic and attentive. Unfortunately they were able to get the food order corrective the first or second time around. But once received it was delicious and great.

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13. TB

    TiffanyB

    Tampa

    10 reviews

    2.0

    10 reviews

    Dined on January 17, 2023

    overall2food3service2ambience3

    They were out of everything! Didn’t make us aware of outages before we ordered. Took an hour and a half to get our dinner. Half of the food came then another 15 minutes later, the other half of our party got their food. We have been here several times and never had a bad experience until tonight. Unfortunately we were celebrating a 13th birthday with friends who have never been there. They were extremely disappointed.

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14. OT

    OpenTable Diner

    1 review

    2.0

    1 review

    Dined on January 16, 2023

    overall2food3service5ambience1

    Great service and the staff was phenomenal, but the restaurant was really dirty. For the amount of money we spent, we expected that the cleanliness be at a higher level.

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15. SQ

    SuzieQS

    1 review

    2.0

    1 review

    Dined on January 15, 2023

    overall2food3service2ambience3

    Our order was messed up and our waitress got very defensive about it but we let it slide. They didn’t sing Happy Birthday to my 8yr old even though I mentioned his birthday on the reservation and to our waitress several times. Several of us had stomach trouble upon eating the food and getting home. I also asked for a candy goblet for our table in my reservation and never got it even after mentioning it to our hostess before being seated. It was our first time and it was fun to go for the experience but I doubt we will go again.

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16. AS

    AliceS

    1 review

    3.0

    1 review

    Dined on January 15, 2023

    overall3food2service3ambience3

    Our reservation was for Sunday at 4:00 p.m. and the restaurant was out of champagne, beer and calamari (possible more). Not acceptable.

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17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 15, 2023

    overall5food4service5ambience4

    Loved our server Bree??

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18. OT

    OpenTable Diner

    Hawaii

    1 review

    vip
    1.0

    1 review

    Dined on January 15, 2023

    overall1food3service1ambience3

    Went go brunc

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19. LA

    LisaA

    1 review

    1.0

    1 review

    Dined on January 14, 2023

    overall1food1service1ambience1

    Took almost an hour to get 2 orders of pancakes delivered to our table. We were the 1st ones seated because they had just opened. Very unhappy with the service and quality of food.

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20. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on January 9, 2023

    overall5food5service5ambience5

    Birthday it was so much fun!!

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21. JI

    JeseniaI

    1 review

    5.0

    1 review

    Dined on January 8, 2023

    overall5food5service5ambience5

    The service was amazing overall, my daughter Jacky had a great time for her 10th birthday. So thankful for our waiter. I wasn't able to make it but sent directions for her with my oldest son and she did everything perfectly. Thank you so very much 💗💗💗💗

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22. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on January 8, 2023

    overall4food3service3ambience4

    Went with friends for my birthday brunch and the overall experience was okay it was not that busy but our drinks took a very long time to come out and so did the food. We made it work and still enjoyed our time.

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23. MA

    MarcAntiny

    New England

    1 review

    4.0

    1 review

    Dined on January 7, 2023

    overall4food5service2ambience4

    Went for our daughters birthday and ate brunch. Portions are large and no kid sized portions which meant multiple to-go bags and leftovers. Food was good but very slow to come out. Ordered shakes for dessert and they took a long time as well which we were told shortly after we ordered them that it would take a while. They do a great job with singing happy birthday and making it fun.

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24. JL

    JimL

    1 review

    2.0

    1 review

    Dined on January 6, 2023

    overall2food4service1ambience5

    Good food and decor. Horrible service. Server was slow to respond to all requests.

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25. OT

    OpenTable Diner

    Cancun

    2 reviews

    3.0

    2 reviews

    Dined on January 6, 2023

    overall3food3service2ambience3

    This was our first time to the Sugar Factory. Over all it was ok. I wouldn’t go back though. Service was horrible. It took nearly an hour to get our apps and then our meal was a while even after that. Everyone’s food came out except one of our party’s and the waitress didn’t even notice. Meals were subpar. The drinks are cool with the dry ice. But WAY OVERPRICED! A few of us got desert. Chocolate milk shake was basically only chocolate milk. And the Cookie Monster was similar and cupcakes were stale. All in all… not what it’s cracked up to be. There were 8 of us in our party.

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26. OT

    OpenTable Diner

    Las Vegas

    1 review

    2.0

    1 review

    Dined on January 5, 2023

    overall2food5service2ambience4

    Food was good, took forever to get our food had to ask the server to come to us to get our order in and ask him for an update on when our food would arrive.

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27. OT

    OpenTable Diner

    Tampa

    1 review

    4.0

    1 review

    Dined on January 2, 2023

    overall4food4service4ambience4

    Excellent Place to Eat and Enjoy.

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28. F

    Foodie

    Tampa

    15 reviews

    vip
    1.0

    15 reviews

    Dined on January 2, 2023

    overall1food1service1ambience1

    Made reservations for 1:00pm. My mother in law ordered her food and never got it. The table behind waited for 30 minutes and ended up walking out. Danielle was very apologetic and great. It wasn’t her fault but if they are short staffed and they can’t operate they shouldn’t be open. -5 stars on this one. Won’t be back.

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29. OT

    OpenTable Diner

    Tampa

    3 reviews

    3.0

    3 reviews

    Dined on January 2, 2023

    overall3food3service3ambience3

    They were out of a LOT of food items and very short staffed.

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30. OT

    OpenTable Diner

    Philadelphia

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food1service1ambience1

    Entire staff seemed disengaged. Had a reservation and had to tell 2 different people and then wait for my table. Got seated, waited another 15 minutes and no one showed up at my table. Finally gave up and left. Manager (dressed poorly) was walking around and at one point had comped the meal beside me for some reason. Other guests were commenting how poor the service was. This location needs new management.

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31. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on January 2, 2023

    overall5food5service5ambience5

    Bree was awesome

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32. CG

    ChristinaG

    Orlando

    1 review

    1.0

    1 review

    Dined on January 2, 2023

    overall1food3service1ambience3

    We had a server named Mia. Horrible service! Took 40 mins to get our drinks not to mention the first 10-15 mins we waited to even see her. The food was all wrong. They added veggies to both hamburger when we requested plain. We had to get up and steal silverware from another table. The people next to us was upset too. She never brought the beer at the next table. If you happen to get Mia you should just go to another restaurant. It’s definitely not worth you chancing that kind of service. We brought all this to the manger too. He tried to help as best he could but the damage was done already.

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33. DG

    DonnaG

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    My waitress was wonderful very attentive to our order.

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34. LT

    LisaT

    1 review

    5.0

    1 review

    Dined on January 1, 2023

    overall5food5service5ambience5

    Fun atmosphere for new years eve. Drinks were amazing

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35. DD

    DanDef

    1 review

    2.0

    1 review

    Dined on December 31, 2022

    overall2food2service2ambience2

    This was our first time dining at Sugar Factory. We had a 7:15pm reservation on a Friday night which we arrived slightly early for (7 mins) where we had to wait and additional 15 mins for our table to be ready. We were seated at the wobbliest table imaginable...to the point that we were practically launched our food off of it a few times...it was uncomfortable ad unsafe. We ordered a shake and an alcoholic beverage which arrived at separate times after our food. My son seemed to enjoy his shrimp alfredo but my burger was not cooked correctly the first time and had to be sent back. He was pretty much done with his meal by the time I got mine back. Our server was clearly stretched too thin and was not able to be very attentive to the tables she was covering. There were a couple of I would assume managers that came by to check on us and I did inform them about the safety concerns with the table. Overall, I felt the price of the meal did not meet the quality of the food or service.

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36. OT

    OpenTable Diner

    Tampa

    5 reviews

    5.0

    5 reviews

    Dined on December 30, 2022

    overall5food4service5ambience4

    We had a great time celebrating our sons birthday! What a special spot to enjoy with family!

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37. C

    Consumer

    1 review

    1.0

    1 review

    Dined on December 30, 2022

    overall1food1service1ambience1

    We made reservations about 2 months ago to celebrate my son's birthday and graduation. We arrived on time for our reservations to have to wait over 20 minutes to be seated. Once seated, we waited another 15 minutes to be greated by our server. This is when she started telling us that they did not have ingredients for a big number of items on the menu and she was not sure if they were able to do milkshakes and some desserts. We finally scrambled to find items to order. When she returns 10 minutes later with our soft drinks and waters, she informed us that for sure they were not able to do shakes or desserts. Not understanding how a restaurant of this caliber is operating like this and the disregard for patrons life and sponsorship.

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38. PS

    PoshSpice

    1 review

    4.0

    1 review

    Dined on December 30, 2022

    overall4food4service4ambience4

    It was fun! Burgers were good. Drinks were fun. Desserts were super fun!

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39. OT

    OpenTable Diner

    Orlando

    11 reviews

    2.0

    11 reviews

    Dined on December 29, 2022

    overall2food3service1ambience3

    Took my daughter for her birthday. Told them it was her birthday. They said they would make it extra special. We both ordered a drink and food. Had to ask for a Togo box multiple times. Finally got the box. At least five people had birthdays and were sung to while we were there. My daughter was so sad and disappointed. For the money we spent I expected better.

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40. LD

    LydiaD

    1 review

    5.0

    1 review

    Dined on December 27, 2022

    overall5food5service5ambience5

    We went for my sisters bachelorette party, and it was the perfect venue! There were plenty of picture spots and the fun drinks made for a great night!

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