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Sugar Factory - Tampa, Tampa, FL

Sugar Factory - Tampa

4.1
4.1
2002 Reviews
$31 to $50
Bar / Lounge / Bottle Service
Sugar Factory Tampa will be located at the Seminole Hard Rock Hotel & Casino at 5223 Orient Road, Tampa, FL 33610. Sugar Factory American Brasserie will be open weekdays from 11 a.m. – 11 p.m. and weekends from 11a.m. – 1a.m. Breakfast, lunch and dinner will be served daily and brunch will be available on Saturdays and Sundays. Sugar Factory Tampa will be located on the Mezzanine level of the casino, overlooking the grand entrance, within the newly opened hotel and casino. The 120-seat full-service restaurant will feature the brand’s signature confectionary, which boasts a 4,000-square-foot, floor-to-ceiling candy wall with over 500 types of candy, including a selection of bulk and novelty candy like the world-famous Couture Pops. Complementing the candy, the café will also offer coffees, hot chocolate, frozen hot chocolate, homemade specialty rainbow doughnuts and pastries in addition to homemade gelato and ice cream.

Make a reservation

2 people

7:00 PM


Booked 50 times today

Order delivery or takeout

Private dining

Private dining

Book your next event with us

View details

Dining areas

Additional information

  • Dining style
    Casual Dining
  • Price
    $31 to $50
  • Cuisines
    Bar / Lounge / Bottle Service, Contemporary American, Dessert
  • Hours of operation
    Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm
  • Phone number
    (813) 521-4262
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    our Private Event Coordinator: (813) 521-4262
  • Neighborhood
    Tampa
  • Parking details
    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
  • Additional
    Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine

What 2,002 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.1
4.1 based on recent ratings
  • 3.9Food
  • 4.2Service
  • 4.1Ambience
  • 3.7Value

NoiseModerate

Loved For

  • Tampa

    Kid-friendly

  • Tampa

    Lively

2,002 Reviews
  1. OpenTable Diner

    San Francisco

    1 review

    5.0

    1 review

    Dined 2 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4
    It’s was very cute. I wasn’t really fond of the location. Especially getting to the restaurant. To get the restaurant it’s upstairs in the Seminole hard rock hotel. Very small location so must make a reservation. We were the only ones there. Very pricey but great food.

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  2. KimberlyB

    Tampa

    2 reviews

    3.0

    2 reviews

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 2
    4. Ambience 3
    First time at Sugar factory with family from out of town. It seemed fairly slow when we arrived for our 6pm reservation for party of 6 but started picking up right after. We were seated immediately but sat a bit before our waiter, a pleasant young man, greeted us. We were given menus. Our appetizer was delivered but we had to ask for plates, napkins and silverware. We finished that, and asked for more waters and one soda that never came out. The hostess walked by and asked how everything was because she thought we were finished but we hadn't received our food or the water. She said she would get more water. Our server had several tables plus a large table of about 12 that seemed to consume all his time. She said she would get more water for us and left. She and the waiter came back about 5-10 minutes later both with water pitchers and the soda. Staff seemed rattled and we saw many customers sitting and waiting for food, bills, etc. The food finally came out and I was skeptical that it would be cold but the fish and chips was wonderful. We all enjoyed the food, once we got it! It appeared they were short staffed (who isn't these days) and that was very unfortunate. If I went again, I would choose to sit at the bar where you can get happy hour drinks and maybe a bit more attention!

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  3. MelissaW

    Tampa

    1 review

    5.0

    1 review

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was the perfect place to celebrate a birthday! Everyone was so nice and the birthday song was a surprise!

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  4. AngieB

    St. Louis

    2 reviews

    5.0

    2 reviews

    Dined 6 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Your staff made my daughter's 17th birthday extra special. Everyone was so energetic and friendly.

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  5. RonnieTheBear

    Anchorage

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 3
    3. Service 2
    4. Ambience 1
    Really slow. Wings are worse than bdubs but cost twice as much

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  6. KealaP

    Tampa

    1 review

    3.0

    1 review

    Dined 7 days ago

    1. Overall 3
    2. Food 2
    3. Service 3
    4. Ambience 3
    Service was slow and not accurate and the food sucked for the price

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  7. ALG987

    Tampa

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    booked a table for my birthday since i never been there so i booked it for 845 and did not arrive till 905 (due to traffic and parking) called twice around 850 to tell them we would be a few more mins late and no answer. got there and they sat us at a very small table (which was inbetween 2 large parties that left us with no room) i couldn’t hear a word my spouse was saying because the music was overbearing. the waitress came around brought us water and asked if we been there ,we said no and she said she would give us a minute….930 rolls around the waitress is no where to be found as we have been sitting here waiting to order and also since we never been here also been waiting to use the bathroom there is not a single sign anywhere. needless to say we waited a few more and still nowhere to be found so we got up and left but based on that alone i wouldn’t be back nor recommend this place and i was highly displeased because i see people rave about this restaurant and feel like it was the complete opposite.

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  8. OpenTable Diner

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined 7 days ago

    1. Overall 5
    2. Food 3
    3. Service 5
    4. Ambience 5
    Great overall experience! Server and manager were great. We experienced a little bit of a wait despite our reservation but we had a great table. A little confusion on the birthday options left my daughter feeling a little disappointed but they made up for it coming out a 2nd time when asked. Sugar Factory is definitely always loud but that’s part of the party atmosphere.

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  9. BrandyR

    Tampa

    1 review

    5.0

    1 review

    Dined on February 24, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had a great a time for my sons birthday. Tyler’s customer service was outstanding and so was Caleb’s. Everyone was absolutely great and the food was awesome. Thank you

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  10. T2024

    Tampa

    1 review

    4.0

    1 review

    Dined on February 24, 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 4
    This is a great place to go with a group for a special occasion.

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  11. Ashley

    Tampa

    1 review

    5.0

    1 review

    Dined on February 19, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Lexi was great the food the drinks even the pics perfect date night..floor managers were great they checked on us and made sure we was good.the vibe and music was nice definitely will be back

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  12. KimberlyM

    Tampa

    1 review

    1.0

    1 review

    Dined on February 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    The service was slow and the quality of food was horrible. First time ever there and was disappointed.

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  13. TimC

    Tampa

    4 reviews

    1.0

    4 reviews

    Dined on February 18, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Host was absent for 15 to 20 min. Once finally seated waiter didn't show for 15 minutes. We left without eating.

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  14. AmandaF

    Western KY

    1 review

    2.0

    1 review

    Dined on February 17, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 2
    Very disappointed. The service was terrible! We had a reservation and we didn't get seated until 20 minutes later. Our server was incredibly slow and we finally had to ask someone to remove all of the old/used plates from our table. I would not recommend this restaurant to anyone.

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  15. KeyaMorris

    Tampa

    1 review

    5.0

    1 review

    Dined on February 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was everything we expected for my 2 year old daughter birthday and my teen daughter loved dancing with the staff for her sister

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  16. OpenTable Diner

    St. Louis

    1 review

    vip
    2.0

    1 review

    Dined on February 17, 2024

    1. Overall 2
    2. Food 3
    3. Service 1
    4. Ambience 3
    We received terrible service from our waiter. It was a special day and my daughters birthday, and it took over an hour for the food to come. Items were forgotten. The GM was great but otherwise, the experience was pretty rough.

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  17. AmberA

    Tampa

    1 review

    5.0

    1 review

    Dined on February 17, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We went to the Sugar Factory for a sweet 16 celebration and had a great time. Our server Gio was very attentive and accommodating to our group of 6. All of our food came out hot and in a timely fashion. The drinks were delicious. Really loved the entertainment and celebration by the staff for our birthday girl. The floor Manager for the night was also great and he continued to check on us and make sure we were good. Overall loved the experience! Will definitely be back.

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  18. OpenTable Diner

    Tampa

    16 reviews

    vip
    5.0

    16 reviews

    Dined on February 16, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Such a cute place. Food was great and the caramel Macchiato martini was sooo good.

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  19. RachelW

    Tampa

    1 review

    2.0

    1 review

    Dined on February 16, 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 4
    No one smiled. Hostess who greeted you she did not smile the server he did not smile until the end the gentleman bringing out the food. No smile! The place is supposed to be fun and exciting for people! The Food was less then mediocre. I knew walking in that this place was expensive so I was prepared to spend money when I wasn’t prepared for is the food being nasty. The only thing that tasted good with my daughters chicken Alfredo everything else was not good.

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  20. ValerieB

    Tampa

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Love this place!! Went for the 1st time and would definitely go back.

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  21. CEDRICM

    Tampa

    1 review

    5.0

    1 review

    Dined on February 15, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Love the atmosphere! The price is definately worth the experience!

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  22. familyoffoodies

    Tampa

    2 reviews

    4.0

    2 reviews

    Dined on February 14, 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4
    I took my mom there when she mentioned the restaurant. She definitely has a sweet tooth. We both ordered the Salmon Salad that had a very nice piece of salmon and a lovely lemon vinegarette. My mom also ordered the French onion soup, but felt the broth was a bit bland. We also ended our meal with the classic sundae which advertises hot fudge. We both felt it was not hot fudge, but more like warm Hershey's chocolate syrup, so we were kind of disappointed by that, even asking for extra, it just is not the same as hot fudge. The ice cream itself was very good, as well as the whipped cream. The chairs and benches could use some freshening up of the upholstery. The staff was outstanding, and the atmosphere is definitely a fun place to have a party or special treat out. It is a little pricey, so probably not an everyday place. It reminds me somewhat of Farrell's Ice Cream Parlour from when I was a kid in California. Very memorable!

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  23. TanadaM

    Tampa

    1 review

    5.0

    1 review

    Dined on February 13, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    This place was amazing! The service was amazing. The food and drinks were great.

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  24. PatriciaL

    Tampa

    1 review

    3.0

    1 review

    Dined on February 11, 2024

    1. Overall 3
    2. Food 4
    3. Service 3
    4. Ambience 5
    Was greeted by an unfriendly hostess she told me to go stand on the wall and she would come back for me but then didn't come back I went back up to the host podium and they said they were getting my table ready but I have reservations?! The overall experience was very good my daughter and her friends all had a great time the service was a little slow we were trying to get out to go to another place and I tried to make the ordering very easy and my waitress still was a little slow but everything was good everything came out good she was friendly. I know normal restaurants add on gratuity for parties of 8 or more which is fine but in the midst of the chaos I didn't really think about it and the waitress never told me that it was added on so she added on over $100 for her tip and then I was going to give her $150 but when somebody told me she had already had the gratuity because she didn't tell me I almost gave her an extra $100 which I guess would be good for her. I would definitely come back maybe not with such a large group because I was told that for my table I couldn't be 15 minutes later or they would give my table away but I waited 30 minutes to get sat even though I had reservations.

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  25. Brenna

    Tampa

    1 review

    5.0

    1 review

    Dined on February 11, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    It was a great experience! It was my girlfriend and I’s first time and portions are huge and taste fantastic!

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  26. mhilsto

    Tampa

    3 reviews

    4.0

    3 reviews

    Dined on February 10, 2024

    1. Overall 4
    2. Food 3
    3. Service 4
    4. Ambience 3
    We really enjoyed the rainbow cheeseburger sliders and the mimosa flight. My husband loved his steak frites. My pasta marinara was not good. The noodles were way overcooked and stuck together.

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  27. OpenTable Diner

    Charlotte

    5 reviews

    3.0

    5 reviews

    Dined on February 10, 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 3
    The whole place just looked a little tired. Peeling upholstery on the chairs, sad silk rosebuds on the table. The food was ok, but nothing I need to eat again, not to mention quite pricey.

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  28. AndreaB

    Tampa

    3 reviews

    5.0

    3 reviews

    Dined on February 10, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Late night outing with my husband and we enjoyed everything!

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  29. OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on February 9, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Hannah our waitress was amazing!! I loved how they came out with my boyfriend and I desserts while they played my favorite band mmmbop in the background. She had a great personality. Good luck in med school Hannah

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  30. OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on February 8, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    The drinks, food and service was excellent! We will definitely be back

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  31. Papi

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on February 7, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great service, staff is very professional, recommend

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  32. MicheleA

    Tampa

    6 reviews

    3.0

    6 reviews

    Dined on February 4, 2024

    1. Overall 3
    2. Food 3
    3. Service 5
    4. Ambience 4
    The upholstered chairs are appalling! The fake leather was ripped, chunks missing, old and dirty looking, disgusting! I’d expect that at a dive bar but not at a place like this. That being said our server was excellent!! The deserts were yummy and they sang to my daughter because it was her birthday. Fun experience! Food was decent.

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  33. AdelaR

    Tampa

    1 review

    5.0

    1 review

    Dined on February 4, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    My party of 9 had a great experience celebrating my daughters Sweet 16. From the check in counter to the end of dinner, the staff was awesome. Our waiter was Caleb, I had seen his name on other reviews and they didn't lie because he was excellent! The food was delicious with nice portions at not too expensive prices.But the dessert, oh man, if you are celebrating a birthday with a party of 5 or more people I highly recommend the "King Kong". The celebration that comes with it as the staff bring it to you is worth it alone. Our party of 9 had plenty to go around with the smaller of the two.Thank you for the fun experience Sugar Factory Hard rock Tampa The Reinkes

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  34. SSJGS

    Tampa

    1 review

    4.0

    1 review

    Dined on February 3, 2024

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5
    Order n advance! Packed! But good time. Food really good! Overall great time.

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  35. OpenTable Diner

    Baltimore

    2 reviews

    4.0

    2 reviews

    Dined on February 2, 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5
    We celebrated my daughter’s 19th birthday here - I took her and 5 of her friends. The food was good with decent sized portions. The dinner prices were in line with other moderate similar places. The dessert and drink prices are extremely high. Luckily, no one in our group was over 21 (other than myself), so I didn’t have to worry about anyone ordering $42 drinks, phew! The desserts ranged in price from $11 to about $26 and although some were extreme, I can’t see any dessert being worth $25.

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  36. OpenTable Diner

    Tampa

    5 reviews

    vip
    1.0

    5 reviews

    Dined on January 29, 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    We did not eat here because they did not have any oil to cook with. Disappointing.

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  37. Fefe

    Tampa

    1 review

    3.0

    1 review

    Dined on January 28, 2024

    1. Overall 3
    2. Food 5
    3. Service 1
    4. Ambience 4
    Besides my waitress not being very good& her barely coming back to visit us the food tasted great and the environment was fun

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  38. MichelleSh

    Tampa

    1 review

    5.0

    1 review

    Dined on January 27, 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    We had such an amazing night for my daughter’s 16th birthday. Michael, the GM, was so accommodating and went out of his way to make us feel so special. The host, Tyler, and waitress, Hannah, frequently checking in on us to make sure the night was unforgettable. A+ team at Sugar Factory Tampa! We will be back soon.

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  39. Kelley

    Orlando

    1 review

    2.0

    1 review

    Dined on January 27, 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 1
    The entree food was really good. We got a fondue and the chocolate was cold. They took it to the back reheated it and it still was weird. The chairs were falling apart to the point they were flaking stuff off of them. It kind of made me embarrassed for them. The staff was very friendly and attentive. The vibe is cool. It's loud music so not the best place to go for a romantic date. They have a lot of birthdays there so it's a good spot to go if you like to have a big deal made about your birthday.

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  40. OpenTable Diner

    Tampa

    4 reviews

    vip
    5.0

    4 reviews

    Dined on January 27, 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Great time for my daughter’s 15th birthday! First time and it was fun! The menu is so extensive! Will be back!

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Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 521-4262.

Sugar Factory - Tampa is rated 4.1 stars by 2002 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 50 times today

Order delivery or takeout

Google Map for Sugar Factory - Tampa

5223 Orient Rd, Tampa, FL 33610

Dining areas

Additional information

  • Neighborhood
    Tampa
  • Hours of operation
    Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm
  • Price
    $31 to $50
  • Cuisines
    Bar / Lounge / Bottle Service, Contemporary American, Dessert
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
  • Payment options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine
  • Phone number
    (813) 521-4262
  • Private party facilities
    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
  • Private party contact
    our Private Event Coordinator: (813) 521-4262
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