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Sugar Factory - Tampa, Tampa, FL

Sugar Factory - Tampa

4.0
4
1590 Reviews
$31 to $50
American
The Sugar Factory brand is an ever-expanding sweet spot, with multiple stores and restaurants around the country

Created by a team of world-class chefs, the menu selections include everything from pancakes and sweet and savory crepes to salads, burgers and shakes, all available throughout the day.

An expanded dessert menu, including custom ice cream cones, is available at the new location. From red velvet to Oreo flavored cones, Sugar Factory American Brasserie provides an unforgettable experience for those with a sweet tooth that needs to be satisfied

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2 people

7:00 PM


Booked 53 times today
Private dining

Private dining

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View details

Dining areas

Additional information

  • Dining style

    Casual Dining

  • Cuisines

    American, Dessert

  • Hours of operation

    Mon–Thu 11:00 am–1:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Phone number

    (813) 521-4262

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Dress code

    Casual Dress

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (855) 914-2873

  • Neighborhood

    Tampa

  • Parking details

    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2

  • Additional

    Non-Smoking, Takeout

What 1,590 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

4.0
4 based on recent ratings
  • 4.1Food
  • 4.1Service
  • 4.2Ambience
  • 3.7Value

NoiseEnergetic

Loved For

  • Tampa

    Kid Friendly

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Filters

  1. TT

    TinaT

    Birmingham

    7 reviews

    vip
    5.0

    7 reviews

    Dined today

    overall5food5service5ambience5
    Gotta try the cocktails!!!
  2. LA

    LaneciaA

    1 review

    5.0

    1 review

    Dined 1 day ago

    overall5food5service5ambience5
    Food and drink was good but not enough for the price!
  3. Y

    Yaya4

    1 review

    1.0

    1 review

    Dined 2 days ago

    overall1food3service1ambience4
    There was only one server for the entire restaurant. It took about 20 for our drink to arrive. The table was not clean. We tried to get someone’s attention to sing my daughter happy birthday but gave up. We asked some tall guy there for boxes to take home out leftovers and he never returned. Finally our server got three for us. When he returned my credit card after I paid, it was full of grease. Nasty!
  4. T

    Tdawg

    Raleigh

    2 reviews

    1.0

    2 reviews

    Dined 4 days ago

    overall1food3service3ambience4
    Completely understaffed. Waited 55 minutes for one appetizer to come out. Server was covering a lot of tables and trying hard, but kitchen was so backed up. The kitchen was not equipped to handle the restaurant guests.
  5. k

    kosankeg

    Tampa

    1 review

    1.0

    1 review

    Dined 5 days ago

    overall1food2service1ambience1
    Worst service I’ve ever had.
  6. HK

    HarKr

    New York Area

    1 review

    5.0

    1 review

    Dined 6 days ago

    overall5food5service5ambience5
    Ian is excellent! Everything was great. Kids really enjoyed the whole experience!
  7. C

    Cth51

    Tampa

    5 reviews

    2.0

    5 reviews

    Dined 6 days ago

    overall2food1service4ambience2
    The waiter was solo trying to manage the entire restaurant. The food was pretty bad. Chicken and waffles were rock hard, definitely not fresh waffles. The drinks were interesting but $40 a drink. This is a an expensive hamburger restaurant that serves overpriced drinks with candy inside. We weren’t impressed, neither were our kids.
  8. DP

    DianaP

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    They did a wonderful job to make my cousin’s birthday a memorable one. We appreciate the attention to detail and service and will definitely be back!
  9. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined 7 days ago

    overall5food5service5ambience5
    It was my daughter's 1st time going for her 13th birthday and she had a blast! She definitely loves the food and can't wait to come back again! Y'all really made it special for her, thank you!
  10. OT

    OpenTable Diner

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food4service2ambience5
    Amazing food drinks and service.
  11. OT

    OpenTable Diner

    Baltimore

    1 review

    4.0

    1 review

    Dined 7 days ago

    overall4food3service5ambience4
    Very enjoyable evening for my daughter’s birthday. Fun, good service, food was suitable for teenagers & anyone with a sweet tooth.
  12. MR

    MariaR

    1 review

    3.0

    1 review

    Dined 7 days ago

    overall3food5service5ambience3
    the tables are very close together and there is a lot of noise
  13. OT

    OpenTable Diner

    Tampa

    1 review

    5.0

    1 review

    Dined on November 19, 2022

    overall5food5service5ambience5
    We celebrated a birthday on a Saturday evening . I was a little worried re: the star ratings . We had a great crew … the staff did an awesome job ! TEAM~WORK was an A+ Very happy with the experience ❤️ Thank you !
  14. c

    candaceo

    1 review

    4.0

    1 review

    Dined on November 19, 2022

    overall4food5service4ambience5
    very fresh ingredients , and ambiance. may not be able to get the table you “want”. , even with reservations
  15. SH

    SHIRELLEQ

    Jacksonville

    1 review

    2.0

    1 review

    Dined on November 19, 2022

    overall2food3service1ambience2
    Table so close to the next servers bumped us getting past. No.option for smaller sundae for one person according to menu and server. Spend more money or share when we each wanted something different.
  16. BS

    BenS

    1 review

    3.0

    1 review

    Dined on November 18, 2022

    overall3food2service3ambience4
    Restaurant was about 1/3 full No one sitting at the bar. Took 45 minutes to get 2 burgers Server brought us our drinks Some kitchen guy brought the appetizers Then some other guy brought the burgers. Should have went to 5 guys better food better service better fries and I don’t have to pay $100
  17. MT

    MandT

    1 review

    4.0

    1 review

    Dined on November 18, 2022

    overall4food4service4ambience5
    The milkshake was the best part!! We enjoyed the food and service. We waited longer for service than we would have liked, but it was a great experience.
  18. OT

    OpenTable Diner

    Jacksonville

    6 reviews

    5.0

    6 reviews

    Dined on November 17, 2022

    overall5food5service5ambience5
    Had a wonderful time Jesicka was an amazing serving and made sure everyone was satisfied.
  19. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on November 13, 2022

    overall5food5service4ambience5
    Wonderful Experience !Fun For The Whole Family! Birthday Celebration! Service was great 👍 Food very good and atmosphere very beautiful
  20. RS

    RobertS

    Tampa

    1 review

    4.0

    1 review

    Dined on November 12, 2022

    overall4food5service4ambience4
    While the food was great, they were short handed causing delays in being seated and getting your order. With that being said, the staff that were there, worked very hard and had exceptional customer service skills. I’m giving it 4 stars do to the long wait times. Their management needs to do a better job of attracting and hiring new staff.
  21. D

    Dani

    Tampa

    7 reviews

    3.0

    7 reviews

    Dined on November 12, 2022

    overall3food2service2ambience4
    The service was not up to par. Had to ask 3 different people for silverware and was only given 1 set for 3 people to share our desserts. Never refilled our drinks either.
  22. RR

    RalphR

    Cincinnati

    1 review

    4.0

    1 review

    Dined on November 12, 2022

    overall4food4service4ambience4
    The noise level was way to loud, way to loud !!!!!
  23. F

    Fl3808

    Tampa

    28 reviews

    vip
    3.0

    28 reviews

    Dined on November 11, 2022

    overall3food5service2ambience3
    Really good food but service was beyond slow to start. The host never stayed at the front so people were seating themselves and there wasn't enough staff to cover the tables already out.
  24. p

    peanut

    Tampa

    9 reviews

    vip
    2.0

    9 reviews

    Dined on November 11, 2022

    overall2food3service1ambience3
    We were seated right away for our 11:45AM reservation. They weren't busy. We ordered our food & drinks. After receiving all but one meal no one ever came back to check on us. I ended up going to the counter/bar area & inquired about the steak sandwich. At first the waiter said we didn't order one. Then he checked & we did. Finally after we were all finished our meal they brought the steak sandwich. They did take it off of our check. We will not be back!
  25. GD

    GerriD

    1 review

    2.0

    1 review

    Dined on November 2, 2022

    overall2food4service1ambience3
    The service was horrible. We had to wait more that 20 minutes just to get our drinks. There appear to be only one person waiting on tables - unacceptable. Disappointing even though the food was pretty good as it put a damper on the birthday celebration.
  26. G

    Goodtimes

    Atlanta

    36 reviews

    vip
    5.0

    36 reviews

    Dined on November 2, 2022

    overall5food5service5ambience5
    Our kids loved it. Great party vibe! Was told they let you score casino points but didn't....
  27. OT

    OpenTable Diner

    Orlando

    1 review

    5.0

    1 review

    Dined on October 31, 2022

    overall5food5service5ambience5
    The hostess was very nice and made sure we were comfortable. I forgot his name but he had a septum piercing! And loved our waitress Emily she was the sweetest and offered all of her favorites.
  28. SW

    ShanonW

    1 review

    3.0

    1 review

    Dined on October 30, 2022

    overall3food3service2ambience2
    My husband and I and 2 friends had lunch there on a Sunday afternoon. I was excited to go because wanted to find out what all the craze was about. Our waiter was a bit much and could have done without all the touching my arm and carrying on. The food is descent but nothing to return for. I would not order a martini there. The martinis were $17 a piece and the glasses they were served in were quite a bit smaller then the average establishment. A bit disheartening when they made over $50 off us on drinks that should have been at best a $10 a piece drink. I'd save your money and go somewhere else. Not worth the hype.
  29. JR

    JohnR

    1 review

    3.0

    1 review

    Dined on October 29, 2022

    overall3food5service3ambience3
    The server was friendly, and the food was good; however, we were seated on the outer side of the restaurant where the casino crowd was, so we didn’t get to experience everything inside the restaurant. Our small table was wobbly, and my husband had to keep his foot on it while we ate, so it didn’t move. I ordered one of the $37 drinks and was drinking it well after we ate our food but felt rushed by the staff to down it. Every minute or so, someone was coming over to see if we needed anything else, which came across as hurry up and finish so we could sit someone else here. As soon as we got up, three workers hurried over and cleaned our table before leaving the exit. I understand it's a busy restaurant, but the drink is super big, and I wasn’t about to leave half of my $37 drink. We will try it again at some point but for a special occasion next time and ask to sit inside the restaurant.
  30. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on October 27, 2022

    overall5food5service5ambience5
    the whole experience was amazing! highly recommend!
  31. BO

    BrookeO

    1 review

    1.0

    1 review

    Dined on October 25, 2022

    overall1food1service1ambience1
    Upon entering sugar factory we were greeted by the host who welcomed us and asked that we wait while he set up our table. Seemed a bit confusing considering there were only three other tables at the restaurant but we were hopeful. Once we noticed the bar we asked if it was ok we sit there instead. He said ok. We took a seat and waited to be greeted. He was speaking with another couple so we waited to get some menus. At the time there was two other couples beside us and after about 5 minutes another couple sat. After waiting ten minutes we still weren’t greeted or had menus. The bartender walked by us and I said hi. Can we get some menus. He said sure. Left them in front of us and walked away. The bar was less then half full. We looked at the menu and decided what we wanted to drink and eat. After waiting another ten minutes he came over. We told him what we wanted to drink and that we had decided on food as well. He started taking the order and then stopped abruptly to go get a pad of paper and a pen. He then went over what two of us had ordered again since now he was prepared. We went over it again so he knew and off he went to start our drinks and punch in the order. The next 30 minutes were pretty painful. We were served two waters and a dr. Pepper. My friend said I ordered a Diet Coke. So he grabbed that instead. Upon us leaving we stood up and he came over to find out if we were coming back. I said no because things were taking so long. He said ok goodbye. We noticed the manager standing off to the side giggling with another server and on her phone. This bartender was struggling. The other servers were struggling to get drinks made for their guests. The manager should be fired. This place is loosing a lot of money due to poorly trained staff and lack of help from management. There was definitely a language barrier with the bartender as well. He was so lost. I felt bad for him. We were excited to try this place and were so disappointed.
  32. TW

    ThomasW

    1 review

    5.0

    1 review

    Dined on October 22, 2022

    overall5food5service5ambience5
    Great fun atmosphere and ambience. A perfect location for our daughter's 18th birthday celebration. Staff was attentive and friendly. I was pleasantly surprised how good the food was as well as their drinks and desserts. We would definitely recommend.
  33. LB

    LoriB

    Tampa

    9 reviews

    vip
    5.0

    9 reviews

    Dined on October 22, 2022

    overall5food4service5ambience5
    BrieI was so sweet and great. Thank You
  34. MJ

    MarthaJ

    Tampa

    2 reviews

    5.0

    2 reviews

    Dined on October 22, 2022

    overall5food4service5ambience4
    Super fun experience. Unique. Great for birthday.
  35. MA

    MichaelA

    1 review

    1.0

    1 review

    Dined on October 20, 2022

    overall1food3service2ambience4
    The manager is useless and rude . Asked how our experience was and we told her that they didn’t have what we wanted that was on the menu but wasn’t told right away. Seemed annoyed that we complained, blamed the waiter and walked away. I guess she thinks she’s above apologizing. Won’t be going back to this one.
  36. OT

    OpenTable Diner

    Tampa

    3 reviews

    4.0

    3 reviews

    Dined on October 16, 2022

    overall4food5service2ambience5
    The milkshakes were phenomenal as always. Only problem, the waiter did not come back to us for 30 minutes after we got our milkshakes and never brought napkins or silverware to eat the cheesecake and other candy pieces on top.
  37. OT

    OpenTable Diner

    New Orleans

    14 reviews

    5.0

    14 reviews

    Dined on October 16, 2022

    overall5food5service5ambience5
    Great time as usual
  38. MD

    MickeyD

    1 review

    4.0

    1 review

    Dined on October 15, 2022

    overall4food4service3ambience4
    It was very pricey but fun. We ordered one drink with alcohol and one with out and the one with alcohol even though we paid full price didn’t have any alcohol in it.
  39. CA

    CosetteA

    Chicago

    2 reviews

    1.0

    2 reviews

    Dined on October 14, 2022

    overall1food1service1ambience1
    HORRIBLE SERVICE! We had a reservation with notes that is my daughter’s 16 th bday , let the host know,let the server know and NOTHING! We were witnessing singing at other tables but not ours. Told the host and he took my phone number….that was all!!! Spoiled the whole experience and outr sweet 16
  40. JJ

    JJN7821

    Tampa

    83 reviews

    vip
    4.0

    83 reviews

    Dined on October 11, 2022

    overall4food5service5ambience5
    A unique dining experience, for sure! Unique menu. Service was excellent, food was also very good. Place is very small though. So, my advice: go on a weekday and go early!

Safety precautions

  • Cleaning & sanitizing

    • Surfaces sanitized between seatings
    • Digital, disposable or sanitized menu provided
    • Common areas deep-cleaned daily
    • Sanitizer or wipes provided for customers
  • Physical distancing

    • Limited number of seated diners
    • Distancing maintained in common areas
    • Extra space between tables
  • Protective equipment

    • Waitstaff wear masks
    • Diners must wear masks unless eating or drinking
  • Screening

    • Sick staff prohibited in the workplace

FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at (813) 521-4262.

Sugar Factory - Tampa is rated 4 stars by 1590 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

7:00 PM


Booked 53 times today
Google Map for Sugar Factory - Tampa

5223 Orient Rd, Tampa, FL 33610

Dining areas

Additional information

  • Neighborhood

    Tampa

  • Hours of operation

    Mon–Thu 11:00 am–1:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–1:00 am

  • Cuisines

    American, Dessert

  • Dining style

    Casual Dining

  • Dress code

    Casual Dress

  • Parking details

    Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2

  • Payment options

    AMEX, Discover, MasterCard, Visa

  • Additional

    Non-Smoking, Takeout

  • Phone number

    (813) 521-4262

  • Private party facilities

    Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.

  • Private party contact

    our Private Event Coordinator: (855) 914-2873

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