Sugar Factory - Tampa

Name: Sugar Factory - Tampa
Address: 5223 Orient Rd, Tampa, FL, United States, 33610
Telephone: 6214 7057
Price range: $31 to $50
Rating: 3.8

3.8 (2179)

$31 to $50

Bar / Lounge / Bottle Service

5223 Orient Rd, Tampa, FL 33610

Make a reservation

2 people

Jun 14, 2025

9:00 PM

Booked 22 times today

About this restaurant

Lively
Great for creative cocktails
Good for special occasions

Sugar Factory Tampa will be located at the Seminole Hard Rock Hotel & Casino at 5223 Orient Road, Tampa, FL 33610. Sugar Factory American Brasserie will be open weekdays from 11 a.m. – 11 p.m. and weekends from 11a.m. – 1a.m. Breakfast, lunch and dinner will be served daily and brunch will be available on Saturdays and Sundays. Sugar Factory Tampa will be located on the Mezzanine level of the casino, overlooking the grand entrance, within the newly opened hotel and casino. The 120-seat full-service restaurant will feature the brand’s signature confectionary, which boasts a 4,000-square-foot, floor-to-ceiling candy wall with over 500 types of candy, including a selection of bulk and novelty candy like the world-famous Couture Pops. Complementing the candy, the café will also offer coffees, hot chocolate, frozen hot chocolate, homemade specialty rainbow doughnuts and pastries in addition to homemade gelato and ice cream.

Dining areas

Additional information

Dining style
Casual Dining
Price
$31 to $50
Cuisines
Bar / Lounge / Bottle Service, Contemporary American, Dessert
Hours of operation
Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
Phone number
6214 7057
Website
http://tampabay.sugarfactory.com/
Payment options
AMEX, Discover, Mastercard, Visa
Dress code
Casual Dress
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
Private party contact
our Private Event Coordinator: (813) 521-4262

Location
5223 Orient Rd, Tampa, FL 33610
Neighborhood
Tampa
Parking details
Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
Additional
Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine

Private dining

What 2,179 people are saying

Sugar Factory - Tampa reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8

3.8 based on recent ratings

3.8Food
3.8Service
4.0Ambience
3.5Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory - Tampa offers a vibrant atmosphere with "fun drinks and desserts" as standout features. While some diners enjoyed "amazing service" and memorable celebrations, others noted issues with food quality and wait times. It's an ideal spot for a lively gathering with "great ambiance," but be prepared for higher prices.

2,179 Reviews

S
Sharlitha
West Palm Beach1 review
5.0
Dined 2 days ago
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 3
Our waitress Sierra (Ciara) was the life of the restaurant! She made excellent food recommendations and gave us the best experience overall! Would definitely recommend!
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P
Pam
Tampa / Central Florida West10 reviews
3.0
Dined 2 days ago
1. Overall 3
2. Food 3
3. Service 3
4. Ambience 3
Out of a lot of things and prices high and service average.
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D
Debra
Tampa / Central Florida West1 review
2.0
Dined on June 7, 2025
1. Overall 2
2. Food 3
3. Service 2
4. Ambience 4
Came here for my daughter 14th birthday I was surprised when they informed me it would be a 25 dollar surcharge plus you had to purchase a desert for them to sing Happy birthday to her. The last time we were here about 3 years ago my other daughter she got to pick a song and the wait staff dance for her ,there was no extra fee it was all included in the Sugar Factory experience. While the atmosphere is really nice. The food nothing exciting it was average. Took 45 minutes for us to get our food and they include 18% gratuity on the check. Disappointed how businesses nickle and dime you on everything.
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T
Tabitha VIP
Tampa / Central Florida West4 reviews
4.0
Dined on June 4, 2025
1. Overall 4
2. Food 4
3. Service 5
4. Ambience 3
FREEZING!! Bring a parka. It was so cold. We did enjoy the food, our server was phenomenal, and everyone loved the desserts. Based on the 60F interior, I’d probably go somewhere else next time.
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E
Emalyn
Mississippi2 reviews
2.0
Dined on June 4, 2025
1. Overall 2
2. Food 5
3. Service 5
4. Ambience 2
The kitchen was out of order, so all we could get was ice cream. Fine. Okay. HOWEVER, it was so freezing cold in a ridiculous way!! Even my husband (wearing a jacket) was so cold he was miserable. Apparently, the a/c was also broken. We were told that maintenance workers were there to fix it, but the general manager's office was hot, so they were all called to go there instead of fixing the Sugar Factory. The wants of the one outweighed the needs of the many.
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G
Greco
Miami - Dade1 review
5.0
Dined on May 30, 2025
1. Overall 5
2. Food 3
3. Service 5
4. Ambience 5
Took my son for his graduation. The service was amazing! They even surprised us with ice cream to celebrate him! Service amazing. The food I do not love but the drinks, desserts, shakes and place are very nice. My kids had a good time! Will go back for dessert and drink only next time.
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K
Kimberly
Tampa / Central Florida West1 review
5.0
Dined on May 30, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Great time! Delicious food for adults and tweens will lose their minds for the deserts.
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J
Jennifer
San Francisco Bay Area1 review
5.0
Dined on May 21, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
Promise was amazing! Our first time there celebrating our daughter’s bday! Food was great and loved the music. All the variety of fun drinks and desserts that are offered were fantastic.
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R
Robert
Orlando / Central Florida East3 reviews
5.0
Dined on May 10, 2025
1. Overall 5
2. Food 4
3. Service 5
4. Ambience 3
Menu options and food quality and quantity were both very good but the wait time was too long (over an hour from ordering) and the music too poppy & loud. If I had to hear one more Katy Perry song I'd have hung myself. Hanna checked on us throughout our wait and ended up offering us a free beverage which was a fun experience....it was one of the big bowl drinks with 'smoke' pouring out of it. If you go there...ask for Hanna Banana.
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I
Ilene
Tampa / Central Florida West1 review
2.0
Dined on May 2, 2025
1. Overall 2
2. Food 1
3. Service 4
4. Ambience 2
Such a shame. Went for my daughter's 11th birthday with a group of friends and it wasn't the environment or food with thought. Food was very mediocre and they also don't offer a kids menu. I was extremely disappointed in the birthday celebration and desserts. Ordered 2 "skillets" for the table and they don't even come hot or much even warm. They're cold. Ketchup even had a film from sitting in containers under a warming lamp. Bad experience and won't be back or recommend to other. Food and desserts all way over priced and I'm never one to complain about cost but this was way too much for the lack of quality.
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FAQs

Sugar Factory - Tampa offers takeout which you can order by calling the restaurant at 6214 7057.

Sugar Factory - Tampa is rated 3.8 stars by 2179 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jun 14, 2025

9:00 PM

Booked 22 times today

5223 Orient Rd, Tampa, FL 33610

Dining areas

Additional information

Neighborhood
Tampa
Hours of operation
Mon–Thu 11:00 am–12:00 am Fri 11:00 am–2:00 am Sat 10:00 am–2:00 am Sun 10:00 am–12:00 am Brunch Sat, Sun 10:00 am–2:00 pm Happy Hour Mon–Thu 3:00 pm–6:00 pm Mon–Thu 10:00 pm–12:00 am
Price
$31 to $50
Cuisines
Bar / Lounge / Bottle Service, Contemporary American, Dessert
Dining style
Casual Dining
Dress code
Casual Dress
Parking details
Parking Lot / "Lucky Street" parking garage is closet to restaurant entrance Next best parking garage will be Orient and we are on Level 2
Payment options
AMEX, Discover, Mastercard, Visa
Additional
Beer, Full Bar, Non-Smoking, Takeout, Wheelchair Access, Wine

Website
http://tampabay.sugarfactory.com/
Phone number
6214 7057
Private party facilities
Looking for the perfect place for your party. Look no further than the Sugar Factory for Bachelorette Parties, Sweet Sixteens, Quinceañeras, Baby Showers & more.
Private party contact
our Private Event Coordinator: (813) 521-4262

Sugar Factory - Tampa

Make a reservation

About this restaurant

Dining areas

Additional information

Private dining

Private Event

Custom inquiry

Menu

What 2,179 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Tampa offer delivery through OpenTable or takeout?

How is Sugar Factory - Tampa restaurant rated?

Is Sugar Factory - Tampa currently accepting reservations?

Make a reservation

Dining areas

Additional information