Sugar Factory - Houston

Name: Sugar Factory - Houston
Address: 5015 Westheimer Rd, Houston, TX, United States, 77056
Telephone: (713) 485-6290
Price range: De $31 a $50
Rating: 2

2 (67)

De $31 a $50

Americana

5015 Westheimer Rd, Houston, 77056 TX

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2 personas

15 jun 2025

7:00 p.m.

Reservado 6 veces hoy

Acerca de este restaurante

Apto para niños
Ideal para disfrutar cócteles creativos
Ideal para la hora feliz

With locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Información adicional

Ambiente
Casual elegante
Precios
De $31 a $50
Cocinas
Americana, Postres, Servicio de botella
Horarios
Lun–Jue, Dom 11:00–22:00 Vie, Sáb 11:00–23:00
Número de teléfono
(713) 485-6290
Página web
https://www.sugarfactory.com/houston-tx
Opciones de pago
AMEX, Discover, JCB, Mastercard, Visa
Dress code
Informal y elegante
Servicio de comidas
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
Instalaciones para eventos privados
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.

Ubicación
5015 Westheimer Rd, Houston, 77056 TX
Zona
Galleria/Uptown
Parking details
Sin
Adicional
Acceso para silla ruedas, Almuerzo de fin de semana, Asientos en la barra, Bar / Sala pública, Bar completo, Cafetería, Cervezas, Cócteles, Comida para llevar, Promoción nocturna, Variedad, Vinos

Lo que dicen 67 personas

Reseñas de Sugar Factory - Houston de comensales del restaurante. Basadas en valoraciones recientes.

Calificaciones y reseñas generales

Solo los comensales que han comido en este restaurante pueden realizar reseñas

2.0

2.0 de acuerdo a calificaciones recientes

1.9Comida
2.0Servicio
2.2Ambiente
1.9Valor

Ruido • Moderado

67 reseñas

M
Mahmood VIP
Hawái1 reseña
1.0
Comieron en 1 de junio de 2025
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 1
We made a reservation at Sugar Factory to celebrate my daughter’s 7th birthday. At the same time, another party was taking place for a 5-year-old child. Without warning, loud music began playing and several Sugar Factory employees began twerking in the middle of the restaurant. The lyrics of the song were explicit, including repeated references to profanity and sexually explicit language that were entirely inappropriate for a family-friendly environment. We were shocked and disturbed, especially given that this location is inside the Houston Galleria Mall and easily accessible from the food court—meaning anyone walking by could see and hear what was happening. We immediately covered our children’s eyes and left the restaurant before even placing our order. I’ve never encountered anything this inappropriate in a public dining establishment, particularly one frequented by families and young children. We submitted a complaint through the website but have not received a response. I am deeply disappointed by the lack of accountability and would appreciate a prompt and serious follow-up regarding this incident.
¿Te fue útil?
A
Alexander
Houston1 reseña
1.0
Comieron en 28 de mayo de 2025
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 1
Overall not good my family came in town for my daughter graduation and we show up to your establishment and did not get to even sit and eat .The only person there was a hostess , no management , no cooks and the restaurant had already supposed to have been open 2 hours before ,they gave us no wait time, no explanation nothing,even though we had a reservation my daughter was devastated her and her friends and my family had to find another establishment to eat at . very disappointed
¿Te fue útil?
C
Christine
Unspecified1 reseña
1.0
Comieron en 17 de mayo de 2025
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 3
Food was not the best, wait time was over 1 hour for food, server was not attentive and kept forgetting food.
¿Te fue útil?
k
kristen
Houston1 reseña
1.0
Comieron en 17 de mayo de 2025
1. Global 1
2. Comida 2
3. Servicio 1
4. Ambiente 1
Made a reservation for 2:30 for my sons 9th birthday celebration. Server came over, did not introduce herself much less eye contact. Once ordering it took 30 mins to receive our overpriced drinks that looked absolutely nothing like this picture on the menu. When questioned why she stated they don’t have and candy/garnishments to recreate the drink exactly like the picture (we received a few gummy worms). After explaining that she immediately walked away. Didn’t ask if we were ready to order food or anything. 20 minutes go by and I flag her down. We order 2 appetizers (chicken strips and loaded fries). That takes another 30 minutes to come out; mind you it’s not busy at all and we’re her only table. Finally I ask to speak with the manager. I explained to him how disappointed I was in the lack of service, insane pricing for below average food (fries were cold and apps came out 10 mins apart), ambiance, amongst other things. He stated he would comp half the bill which was well over $200 but when I paid he only discounted $65. If you have plans on going here I’d say save your money and go elsewhere. Worst time ever! Also, I forgot to mention the server never acknowledged that it was my son’s birthday. As we were wrapping things up to leave the manager has someone bring out a bowl of ice cream.
¿Te fue útil?
S
Salvador
Unspecified1 reseña
1.0
Comieron en 4 de mayo de 2025
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 1
Worst restaurant ever it needs to close down service horrible ambient horrible food horrible
¿Te fue útil?
K
Kerri
Houston1 reseña
3.0
Comieron en 3 de mayo de 2025
1. Global 3
2. Comida 2
3. Servicio 2
4. Ambiente 2
My honest opinion is that’s it’s NOT worth the hype we can here for my daughters birthday made reservations. Once we arrived we were sorted fast but after that we waited over a hour before we got our food, the drink were sooooo strong you couldn’t even enjoy it & the food was very bland
¿Te fue útil?
C
Crystal
Nueva York1 reseña
1.0
Comieron en 3 de mayo de 2025
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 2
The original menu did not have the actual prices. There was a $2.00 up charge on each item. The server fail to let us know. They also canceled my friends item so when everyone at the table received our food she did not. They said that they would make it and she let them know that was fine but she would like to change her order since they haven’t start making her original order yet. They allowed her to change it but then brought out the wrong order. We asked for the manger and he said that they would remake the order the correct way. We felt as if she shouldn’t have paid for her meal because of all the inconvenience they have caused but no the manager only have us a $2.00 discount
¿Te fue útil?
T
Trayan
Baltimore/Maryland2 reseñas
5.0
Comieron en 26 de abril de 2025
1. Global 5
2. Comida 5
3. Servicio 5
4. Ambiente 5
The staff was amazing for being short staffed and handling two large groups. I really appreciate their efforts in making my friend’s birthday special
¿Te fue útil?
J
Jorge
Austin2 reseñas
1.0
Comieron en 19 de abril de 2025
1. Global 1
2. Comida 4
3. Servicio 1
4. Ambiente 1
The food was great but, there were a few issues. The waiter had forgot to put our order in so, we waited an excessive amount of time for our drinks. Also, when the food arrived it was cold and I was missing a wing. And the music was really loud.
¿Te fue útil?
P
Pleshette
Houston1 reseña
1.0
Comieron en 6 de abril de 2025
1. Global 1
2. Comida 1
3. Servicio 1
4. Ambiente 1
Took my daughter for her 13th Birthday with high hopes. Everything she wanted to order was out. She wanted to order a Goblet but no dry ice. Wanted a Oreo cookie shake but no Oreos. Food was cold. Prices are ridiculously high for food to be mediocre. Service was poor.
¿Te fue útil?

Preguntas frecuentes

Sugar Factory - Houston ofrece pedidos para llevar; para hacer tu pedido para llevar, llama al restaurante al (713) 485-6290.

Sugar Factory - Houston tiene una calificación promedio de 2 estrellas, según 67 comensales de OpenTable.

Sí, generalmente puedes reservar este restaurante con solo elegir la fecha, la hora y el tamaño del grupo en OpenTable.

Haz una reservación

2 personas

15 jun 2025

7:00 p.m.

Reservado 6 veces hoy

Mapa de Google para Sugar Factory - Houston

5015 Westheimer Rd, Houston, 77056 TX

Información adicional

Zona
Galleria/Uptown
Horarios
Lun–Jue, Dom 11:00–22:00 Vie, Sáb 11:00–23:00
Precios
De $31 a $50
Cocinas
Americana, Postres, Servicio de botella
Ambiente
Casual elegante
Dress code
Informal y elegante
Parking details
Sin
Opciones de pago
AMEX, Discover, JCB, Mastercard, Visa
Adicional
Acceso para silla ruedas, Almuerzo de fin de semana, Asientos en la barra, Bar / Sala pública, Bar completo, Cafetería, Cervezas, Cócteles, Comida para llevar, Promoción nocturna, Variedad, Vinos

Página web
https://www.sugarfactory.com/houston-tx
Número de teléfono
(713) 485-6290
Servicio de comidas
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
Instalaciones para eventos privados
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.

Sugar Factory - Houston

Haz una reservación

Acerca de este restaurante

Información adicional

Menú

Lo que dicen 67 personas

Calificaciones y reseñas generales

Preguntas frecuentes

¿Ofrece Sugar Factory - Houston pedidos para llevar o a domicilio mediante OpenTable?

¿Cuál es la calificación de Sugar Factory - Houston?

¿Sugar Factory - Houston acepta reservaciones actualmente?

Haz una reservación

Información adicional