Sugar Factory - Houston

Commentaires sur le restaurant Sugar Factory - Houston de personnes qui y ont mangé. Selon des cotes récentes.

1. T

   Trayan

   Baltimore 2 commentaires

   5.0

   Y est allé il y a 6 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   The staff was amazing for being short staffed and handling two large groups. I really appreciate their efforts in making my friend’s birthday special
   

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2. J

   Jorge

   Austin2 commentaires

   1.0

   Y est allé le 19 avril 2025

   1. Cote globale 1
   2. Nourriture 4
   3. Service 1
   4. Ambiance 1

   The food was great but, there were a few issues. The waiter had forgot to put our order in so, we waited an excessive amount of time for our drinks. Also, when the food arrived it was cold and I was missing a wing. And the music was really loud.
   

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3. P

   Pleshette

   Houston1 commentaire

   1.0

   Y est allé le 6 avril 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Took my daughter for her 13th Birthday with high hopes. Everything she wanted to order was out. She wanted to order a Goblet but no dry ice. Wanted a Oreo cookie shake but no Oreos. Food was cold. Prices are ridiculously high for food to be mediocre. Service was poor.
   

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4. L

   LaTonya

   Houston1 commentaire

   1.0

   Y est allé le 17 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   No one ever came from the back to wait on us. So we went to Cheesecake Factory. Looked like they only had one worker but I'm not sure.
   

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5. M

   Melissa

   Houston1 commentaire

   2.0

   Y est allé le 14 mars 2025

   1. Cote globale 2
   2. Nourriture 2
   3. Service 2
   4. Ambiance 2

   This was definitely not the experience we hoped for. The restaurant was understaffed, it took about 10 minutes for us to be greeted( no one was waiting) , we had to seat ourselves and when our waitress finally greeted us she realized we had not been given menus. Our waitress also was acting as the bartender and was helping clean tables. Presentation of drinks was lackluster compared to other locations especially for what you pay for them. The food all arrived at different times which was odd. I would never recommend this location.
   

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6. R

   Ricketa

   Houston1 commentaire

   2.0

   Y est allé le 14 mars 2025

   1. Cote globale 2
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   First of all, I made a reservation to eat here. When I arrived, they said they did not have one under my name, even though I had a text confirmation and everything. Our waiter had terrible customer service. The food was not good at all, only the drinks were. If I would ever go back it would be to the bar area to drink but I would never ever eat here again.
   

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7. L

   Lisa

   Miami1 commentaire

   1.0

   Y est allé le 14 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Nothing was right here! Waited 10 minutes to be seated because everyone was in The kitchen. No customers. Food was old. Everything looked unstocked and empty. Had a depressing dirty feel to it. I apologized to my guest repeatedly because I expected it to be a nicer experience
   

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8. K

   Kia

   Dallas3 commentaires

   1.0

   Y est allé le 2 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 2

   I used to frequent the Sugar Factory in Dallas and absolutely loved it . This location …..it’s a no for me . It’s super small , INSIDE A MALL, there was no one there to greet me and my friend when we got there so we had to stand around for a bit til the person came from the back. They were out of about 7 things on the menu of course some of which is what we were going to order. I went Sunday for brunch , she told me they were busy Friday and Saturday and ran out of a lot of items. It was my friend first time going to Sugar Factory and I hate this was her experience because the one in Dallas was so big and pretty and lively. I was also excited to go there for brunch because they closed the one in Dallas. We ended up leaving and going to have brunch else where because after being told everything we wanted to order wasn’t available there was no point in staying. And this was also my birthday brunch so , yay me .! 😐 I will not go to the this location again. The stand alone locations are much better
   

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9. OT

   Client d'OpenTable

   Houston1 commentaire

   1.0

   Y est allé le 2 mars 2025

   1. Cote globale 1
   2. Nourriture 1
   3. Service 1
   4. Ambiance 1

   Bad service Food over was incorrect Wait time was over an hour
   

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10. A

    Ann

    Las Vegas1 commentaire

    1.0

    Y est allé le 2 mars 2025

    1. Cote globale 1
    2. Nourriture 1
    3. Service 1
    4. Ambiance 1

    TERRIBLE!!! Don't ever go here unless you want to be disappointed. We went for my sister’s bachelorette dinner. We had reservations at 6:30 pm and didn't get seated until 7:00 pm because no one was working. We ordered the Sampler Platter because it came with Mac and Cheese bites but once the food came out it didn't have the Mac and Cheese bites on it. We asked the waitress where the bites were, and she said oh we are out of those, but we gave you more chicken fingers instead that was not true... The waitress also charged us for a drink we never got. The prices on the menu were different than the bill. Every item was $2 more expensive on the bill than the menu. We questioned the pricing, and they said oh that is our old menu and the prices have changed... This should have been communicated prior or they should have given us the new menus. There is also a 20% service charge to all the checks. All in all, this was one of the worst experiences at a restaurant I've ever been to! Please avoid this place!!
    

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