Sugar Factory - Houston

Sugar Factory - Houston reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Salvador

   Unspecified1 review

   1.0

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst restaurant ever it needs to close down service horrible ambient horrible food horrible
   

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2. K

   Kerri

   Houston1 review

   3.0

   Dined 6 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   My honest opinion is that’s it’s NOT worth the hype we can here for my daughters birthday made reservations. Once we arrived we were sorted fast but after that we waited over a hour before we got our food, the drink were sooooo strong you couldn’t even enjoy it & the food was very bland
   

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3. C

   Crystal

   New York City1 review

   1.0

   Dined 6 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   The original menu did not have the actual prices. There was a $2.00 up charge on each item. The server fail to let us know. They also canceled my friends item so when everyone at the table received our food she did not. They said that they would make it and she let them know that was fine but she would like to change her order since they haven’t start making her original order yet. They allowed her to change it but then brought out the wrong order. We asked for the manger and he said that they would remake the order the correct way. We felt as if she shouldn’t have paid for her meal because of all the inconvenience they have caused but no the manager only have us a $2.00 discount
   

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4. T

   Trayan

   Baltimore2 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was amazing for being short staffed and handling two large groups. I really appreciate their efforts in making my friend’s birthday special
   

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5. J

   Jorge

   Austin2 reviews

   1.0

   Dined on April 19, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 1

   The food was great but, there were a few issues. The waiter had forgot to put our order in so, we waited an excessive amount of time for our drinks. Also, when the food arrived it was cold and I was missing a wing. And the music was really loud.
   

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6. P

   Pleshette

   Houston1 review

   1.0

   Dined on April 6, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Took my daughter for her 13th Birthday with high hopes. Everything she wanted to order was out. She wanted to order a Goblet but no dry ice. Wanted a Oreo cookie shake but no Oreos. Food was cold. Prices are ridiculously high for food to be mediocre. Service was poor.
   

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7. L

   LaTonya

   Houston1 review

   1.0

   Dined on March 17, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   No one ever came from the back to wait on us. So we went to Cheesecake Factory. Looked like they only had one worker but I'm not sure.
   

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8. M

   Melissa

   Houston1 review

   2.0

   Dined on March 14, 2025

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   This was definitely not the experience we hoped for. The restaurant was understaffed, it took about 10 minutes for us to be greeted( no one was waiting) , we had to seat ourselves and when our waitress finally greeted us she realized we had not been given menus. Our waitress also was acting as the bartender and was helping clean tables. Presentation of drinks was lackluster compared to other locations especially for what you pay for them. The food all arrived at different times which was odd. I would never recommend this location.
   

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9. R

   Ricketa

   Houston1 review

   2.0

   Dined on March 14, 2025

   1. Overall 2
   2. Food 1
   3. Service 1
   4. Ambience 1

   First of all, I made a reservation to eat here. When I arrived, they said they did not have one under my name, even though I had a text confirmation and everything. Our waiter had terrible customer service. The food was not good at all, only the drinks were. If I would ever go back it would be to the bar area to drink but I would never ever eat here again.
   

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10. L

    Lisa

    Miami1 review

    1.0

    Dined on March 14, 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Nothing was right here! Waited 10 minutes to be seated because everyone was in The kitchen. No customers. Food was old. Everything looked unstocked and empty. Had a depressing dirty feel to it. I apologized to my guest repeatedly because I expected it to be a nicer experience
    

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