Sugar Factory - Houston

Name: Sugar Factory - Houston
Address: 5015 Westheimer Rd, Houston, TX, United States, 77056
Telephone: (713) 485-6290
Price range: $31 to $50
Rating: 2

2 (67)

$31 to $50

American

5015 Westheimer Rd, Houston, TX 77056

Make a reservation

2 people

Jun 14, 2025

7:00 PM

Booked 5 times today

About this restaurant

Kid-friendly
Great for creative cocktails
Great for happy hour

With locations in some of the world’s most cosmopolitan cities, including Las Vegas, New York City, Bahrain, Chicago, Miami, Dubai, Orlando and Manila, Sugar Factory is known the world over for its celebrity-endorsed Couture Pops, which have turned sweets into the latest designer accessory. Iconic superstars including Kylie Jenner, Kendall Jenner, Britney Spears, Drake, Nicole Scherzinger, Kim Kardashian, Eva Longoria and Rupert Grint are just a few of the celebrities who have either endorsed or have been spotted with the sparkly lollipops. Sugar Factory’s loyal celebrity following has received widespread media attention from People Magazine, the Daily Mail, US Weekly, Entertainment Tonight, Extra and more.

Additional information

Dining style
Casual Elegant
Price
$31 to $50
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Hours of operation
Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
Phone number
(713) 485-6290
Website
https://www.sugarfactory.com/houston-tx
Payment options
AMEX, Discover, JCB, Mastercard, Visa
Dress code
Smart Casual
Catering
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
Private party facilities
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.

Location
5015 Westheimer Rd, Houston, TX 77056
Neighborhood
Galleria / Uptown
Parking details
None
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

What 67 people are saying

Sugar Factory - Houston reviews from people who’ve dined at this restaurant. Based on recent rating.

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

2.0

2.0 based on recent ratings

1.9Food
2.0Service
2.2Ambience
1.9Value

Noise • Moderate

Review summary

AI-generated from verified diner reviews

Sugar Factory in Houston offers an energetic vibe with a lively atmosphere but has received mixed reviews. While some praised the "amazing efforts" of the staff during busy times, others noted delays in service and menu availability issues. The restaurant is known for its "great hospitality & vibes," though some found the pricing and food quality inconsistent.

67 Reviews

M
Mahmood VIP
Hawaii1 review
1.0
Dined on June 1, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
We made a reservation at Sugar Factory to celebrate my daughter’s 7th birthday. At the same time, another party was taking place for a 5-year-old child. Without warning, loud music began playing and several Sugar Factory employees began twerking in the middle of the restaurant. The lyrics of the song were explicit, including repeated references to profanity and sexually explicit language that were entirely inappropriate for a family-friendly environment. We were shocked and disturbed, especially given that this location is inside the Houston Galleria Mall and easily accessible from the food court—meaning anyone walking by could see and hear what was happening. We immediately covered our children’s eyes and left the restaurant before even placing our order. I’ve never encountered anything this inappropriate in a public dining establishment, particularly one frequented by families and young children. We submitted a complaint through the website but have not received a response. I am deeply disappointed by the lack of accountability and would appreciate a prompt and serious follow-up regarding this incident.
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A
Alexander
Houston1 review
1.0
Dined on May 28, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Overall not good my family came in town for my daughter graduation and we show up to your establishment and did not get to even sit and eat .The only person there was a hostess , no management , no cooks and the restaurant had already supposed to have been open 2 hours before ,they gave us no wait time, no explanation nothing,even though we had a reservation my daughter was devastated her and her friends and my family had to find another establishment to eat at . very disappointed
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C
Christine
Unspecified1 review
1.0
Dined on May 17, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 3
Food was not the best, wait time was over 1 hour for food, server was not attentive and kept forgetting food.
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k
kristen
Houston1 review
1.0
Dined on May 17, 2025
1. Overall 1
2. Food 2
3. Service 1
4. Ambience 1
Made a reservation for 2:30 for my sons 9th birthday celebration. Server came over, did not introduce herself much less eye contact. Once ordering it took 30 mins to receive our overpriced drinks that looked absolutely nothing like this picture on the menu. When questioned why she stated they don’t have and candy/garnishments to recreate the drink exactly like the picture (we received a few gummy worms). After explaining that she immediately walked away. Didn’t ask if we were ready to order food or anything. 20 minutes go by and I flag her down. We order 2 appetizers (chicken strips and loaded fries). That takes another 30 minutes to come out; mind you it’s not busy at all and we’re her only table. Finally I ask to speak with the manager. I explained to him how disappointed I was in the lack of service, insane pricing for below average food (fries were cold and apps came out 10 mins apart), ambiance, amongst other things. He stated he would comp half the bill which was well over $200 but when I paid he only discounted $65. If you have plans on going here I’d say save your money and go elsewhere. Worst time ever! Also, I forgot to mention the server never acknowledged that it was my son’s birthday. As we were wrapping things up to leave the manager has someone bring out a bowl of ice cream.
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S
Salvador
Unspecified1 review
1.0
Dined on May 4, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Worst restaurant ever it needs to close down service horrible ambient horrible food horrible
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K
Kerri
Houston1 review
3.0
Dined on May 3, 2025
1. Overall 3
2. Food 2
3. Service 2
4. Ambience 2
My honest opinion is that’s it’s NOT worth the hype we can here for my daughters birthday made reservations. Once we arrived we were sorted fast but after that we waited over a hour before we got our food, the drink were sooooo strong you couldn’t even enjoy it & the food was very bland
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C
Crystal
New York City1 review
1.0
Dined on May 3, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 2
The original menu did not have the actual prices. There was a $2.00 up charge on each item. The server fail to let us know. They also canceled my friends item so when everyone at the table received our food she did not. They said that they would make it and she let them know that was fine but she would like to change her order since they haven’t start making her original order yet. They allowed her to change it but then brought out the wrong order. We asked for the manger and he said that they would remake the order the correct way. We felt as if she shouldn’t have paid for her meal because of all the inconvenience they have caused but no the manager only have us a $2.00 discount
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T
Trayan
Baltimore / Maryland2 reviews
5.0
Dined on April 26, 2025
1. Overall 5
2. Food 5
3. Service 5
4. Ambience 5
The staff was amazing for being short staffed and handling two large groups. I really appreciate their efforts in making my friend’s birthday special
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J
Jorge
Austin2 reviews
1.0
Dined on April 19, 2025
1. Overall 1
2. Food 4
3. Service 1
4. Ambience 1
The food was great but, there were a few issues. The waiter had forgot to put our order in so, we waited an excessive amount of time for our drinks. Also, when the food arrived it was cold and I was missing a wing. And the music was really loud.
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P
Pleshette
Houston1 review
1.0
Dined on April 6, 2025
1. Overall 1
2. Food 1
3. Service 1
4. Ambience 1
Took my daughter for her 13th Birthday with high hopes. Everything she wanted to order was out. She wanted to order a Goblet but no dry ice. Wanted a Oreo cookie shake but no Oreos. Food was cold. Prices are ridiculously high for food to be mediocre. Service was poor.
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FAQs

Sugar Factory - Houston offers takeout which you can order by calling the restaurant at (713) 485-6290.

Sugar Factory - Houston is rated 2 stars by 67 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a reservation

2 people

Jun 14, 2025

7:00 PM

Booked 5 times today

5015 Westheimer Rd, Houston, TX 77056

Additional information

Neighborhood
Galleria / Uptown
Hours of operation
Mon–Thu, Sun 11:00 am–10:00 pm Fri, Sat 11:00 am–11:00 pm
Price
$31 to $50
Cuisines
American, Dessert, Bar / Lounge / Bottle Service
Dining style
Casual Elegant
Dress code
Smart Casual
Parking details
None
Payment options
AMEX, Discover, JCB, Mastercard, Visa
Additional
Bar/Lounge, Beer, Cafe, Cocktails, Counter Seating, Entertainment, Full Bar, Late Night, Takeout, Weekend Brunch, Wheelchair Access, Wine

Website
https://www.sugarfactory.com/houston-tx
Phone number
(713) 485-6290
Catering
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.
Private party facilities
Before you begin planning your special event, we invite you to explore our comprehensive Party Packages Menu. Inside, you'll discover detailed descriptions of the exciting options at your disposal, ensuring a memorable experience for your occasion.

Sugar Factory - Houston

Make a reservation

About this restaurant

Additional information

Menu

What 67 people are saying

Overall ratings and reviews

Review summary

FAQs

Does Sugar Factory - Houston offer delivery through OpenTable or takeout?

How is Sugar Factory - Houston restaurant rated?

Is Sugar Factory - Houston currently accepting reservations?

Make a reservation

Additional information