Rail House Victoria

Reseñas de Rail House Victoria de comensales del restaurante. Basadas en valoraciones recientes.

1. S

   Sarah

   Londres2 reseñas

   5.0

   Comieron hace 1 día

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Food was delicious. The staff were really friendly and bought over a cake with candle for my friends birthday, accompanied by a fabulous singling waiter. Lovely experience.
   

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2. E

   Emma VIP

   Londres2 reseñas

   4.0

   Comieron hace 2 días

   1. Global 4
   2. Comida 5
   3. Servicio 3
   4. Ambiente 4

   Lovely food and venue. Staff very friendly but did take 20 mins to get someone to take drinks order. Once food was ordered, it came swiftly but had to wait a while for someone to notice us initially.
   

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3. H

   Hannah

   Birmingham1 reseña

   5.0

   Comieron hace 6 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   It was brilliant. Went for brunch before going to the theatre. It was my daughter’s bday and they made such a fuss and sang beautifully to her. Really attentive staff and the food and drank was spot on 👌
   

   • 

   Rail House VictoriaRespuesta enviada hace 2 días

   Dear Hannah, Thank you so much for your kind words – we're absolutely delighted to hear that you had such a brilliant time with us before your theatre outing. It’s wonderful to know that your daughter’s birthday felt so special and that our team helped make it a memorable occasion, singing included! We're especially pleased that you found the food, drink, and service all spot on. A special thank you for mentioning Francisco – we’ll be sure to pass on your lovely feedback, which I'm sure will mean a great deal to him. We do hope to welcome you back again soon for another great visit. Warm regards, Sarah
   

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4. D

   Daniel

   Phoenix26 reseñas

   5.0

   Comieron hace 7 días

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   From the moment we walked in, we felt welcomed. Aaron was incredible, really set the tone for a great meal. The food was delicious and we really enjoyed our time admiring the decor. We highly recommend Rail House!
   

   • 

   Rail House VictoriaRespuesta enviada hace 2 días

   Dear Daniel, Thank you so much for your wonderful review – we're absolutely delighted to hear that you felt so welcomed from the moment you arrived. Aaron will be thrilled to receive such warm praise. His friendly nature and attention to detail truly help set the tone for the experience we aim to deliver, and we're so pleased he made such a positive impact on your visit. We'll be sure to pass on your high five! It’s fantastic to know you enjoyed the food and the décor too – and we’re especially grateful for your kind recommendation. Wishing you all the best back in the USA, and we hope to welcome you again should your travels bring you our way. Warmest regards, Sarah
   

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5. G

   Gillian

   Londres6 reseñas

   5.0

   Comieron en 8 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   We always enjoy coming here and we were delighted to get a warm welcome and a complimentary prosecco to celebrate a birthday. Service was great and we had to drag ourselves away. Thank you!
   

   Rail House VictoriaRespuesta enviada hace 2 días

   Thank you ever so much for your kind words. We’re so pleased to hear that you enjoyed your visit and that the birthday celebration felt truly special, complete with a warm welcome and a complimentary glass of prosecco. It’s lovely to know that our Front of House team made such a positive impression – your compliments on their exemplary service and friendly conversation mean a great deal to us. We’re delighted you had such an enjoyable time (even if it was hard to leave!) and we very much look forward to welcoming you back again soon. Warm regards, Sarah
   

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6. J

   Joanne

   Baño1 reseña

   5.0

   Comieron en 4 de mayo de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Excellent service and the food was delicious. Perfect birthday meal out. Thank you :)
   

   Rail House VictoriaSe respondió el 7 de mayo de 2025

   Hi Joanne, Thank you so much for your kind words. We're absolutely thrilled to hear that you enjoyed excellent service and delicious food on such a special occasion. It means a great deal to us that we could help make your birthday meal feel just right. We do hope to welcome you back again soon – perhaps for the next celebration! Warmest wishes, Sarah
   

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7. A

   Alejandra VIP

   San Diego37 reseñas

   4.0

   Comieron en 1 de mayo de 2025

   1. Global 4
   2. Comida 5
   3. Servicio 4
   4. Ambiente 3

   The service was excellent, and the pancakes they have there are like no other. My God, they're good! They should not be missed
   

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8. A

   Annie

   Dorset1 reseña

   1.0

   Comieron en 26 de abril de 2025

   1. Global 1
   2. Comida 1
   3. Servicio 1
   4. Ambiente 1

   We had a reservation for 6:00PM, upon arriving just before we were told by a server that the receptionist would be over to seat us shortly. At 6:15PM the same server had to go and find the receptionist and ask them to seat us. After another 10 minutes (and after the receptionist was rude to the server) the receptionist came over and asked for the booking name sarcastically before he sat us. We were sat at the table for 30 minutes and no server came over to take a drink order or to see if we were ready to order. We heard from the neighbouring tables that the staff were slow to come over to them, so we decided to leave. Another server from a different section apologised to us on our way out for the poor service. Would not recommend.
   

   Rail House VictoriaSe respondió el 30 de abril de 2025

   Thank you for your feedback, and we're truly sorry for the experience you had with us. Delays in seating, poor communication, and slow service are not the standards we hold ourselves to, and we’re especially sorry this happened during a booking made in advance for what should have been a relaxed and enjoyable evening. We’re addressing this internally with our team to ensure it doesn’t happen again, and we appreciate you bringing it to our attention. While we’re glad a member of staff apologised as you left, we completely understand your frustration and disappointment, and we never want our guests to feel let down. We hope you might consider giving us another chance in future to provide the level of service we’re genuinely proud of. Warm regards, Sarah
   

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9. R

   Rob

   Londres8 reseñas

   5.0

   Comieron en 26 de abril de 2025

   1. Global 5
   2. Comida 5
   3. Servicio 5
   4. Ambiente 5

   Pre show meal. Delightful staff and food. Busy place,good,ambiance
   

   Rail House VictoriaSe respondió el 28 de abril de 2025

   Hi Rob, Thank you for your lovely feedback. We're so pleased to hear you enjoyed your pre-show meal with us and that both the food and our team made a positive impression. We’re glad you appreciated the lively atmosphere, and we hope to welcome you back again very soon. Kind regards, Sarah
   

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10. C

    Catia

    Londres2 reseñas

    5.0

    Comieron en 26 de abril de 2025

    1. Global 5
    2. Comida 5
    3. Servicio 5
    4. Ambiente 5

    Always a fantastic experience. It’s my go to place for friends or work meetings. Can’t recommend enough.
    

    Rail House VictoriaSe respondió el 28 de abril de 2025

    Hi Catia, Thank you so much for your wonderful feedback. It’s truly rewarding to hear that we are your go-to place for both friends and work meetings. We’re grateful for your recommendation and look forward to welcoming you back again very soon. Kind regards, Sarah
    

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