Rail House Victoria

Rail House Victoria reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Joanne

   Bath1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and the food was delicious. Perfect birthday meal out. Thank you :)
   

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2. A

   Annie

   Dorset1 review

   1.0

   Dined on April 26, 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   We had a reservation for 6:00PM, upon arriving just before we were told by a server that the receptionist would be over to seat us shortly. At 6:15PM the same server had to go and find the receptionist and ask them to seat us. After another 10 minutes (and after the receptionist was rude to the server) the receptionist came over and asked for the booking name sarcastically before he sat us. We were sat at the table for 30 minutes and no server came over to take a drink order or to see if we were ready to order. We heard from the neighbouring tables that the staff were slow to come over to them, so we decided to leave. Another server from a different section apologised to us on our way out for the poor service. Would not recommend.
   

   Rail House VictoriaResponded 6 days ago

   Thank you for your feedback, and we're truly sorry for the experience you had with us. Delays in seating, poor communication, and slow service are not the standards we hold ourselves to, and we’re especially sorry this happened during a booking made in advance for what should have been a relaxed and enjoyable evening. We’re addressing this internally with our team to ensure it doesn’t happen again, and we appreciate you bringing it to our attention. While we’re glad a member of staff apologised as you left, we completely understand your frustration and disappointment, and we never want our guests to feel let down. We hope you might consider giving us another chance in future to provide the level of service we’re genuinely proud of. Warm regards, Sarah
   

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3. R

   Rob

   London8 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Pre show meal. Delightful staff and food. Busy place,good,ambiance
   

   Rail House VictoriaResponded on April 28, 2025

   Hi Rob, Thank you for your lovely feedback. We're so pleased to hear you enjoyed your pre-show meal with us and that both the food and our team made a positive impression. We’re glad you appreciated the lively atmosphere, and we hope to welcome you back again very soon. Kind regards, Sarah
   

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4. C

   Catia

   London2 reviews

   5.0

   Dined on April 26, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a fantastic experience. It’s my go to place for friends or work meetings. Can’t recommend enough.
   

   Rail House VictoriaResponded on April 28, 2025

   Hi Catia, Thank you so much for your wonderful feedback. It’s truly rewarding to hear that we are your go-to place for both friends and work meetings. We’re grateful for your recommendation and look forward to welcoming you back again very soon. Kind regards, Sarah
   

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5. E

   Emily

   London1 review

   5.0

   Dined on April 25, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The customer service was very good. I mistakenly booked my table for the wrong date and getting it changed at short notice wasn’t a problem. We ate before going to a show, it’s in a great location.
   

   Rail House VictoriaResponded on April 28, 2025

   Hi Emily, Thank you for your kind words. We’re so pleased to hear that our team was able to assist with your booking and that everything was resolved smoothly. It’s great to know that you enjoyed the convenience of our location before heading to the show. We look forward to welcoming you back again soon! Kind regards, Sarah
   

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6. D

   David VIP

   Hawaii48 reviews

   5.0

   Dined on April 20, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Prompt and courteous service, delicious food, and reasonable prices. 'nuff said.
   

   Rail House VictoriaResponded on April 28, 2025

   Dear David, Thank you for your fantastic feedback. We’re delighted to hear you enjoyed the food, service, and value during your visit. We really appreciate your support and look forward to welcoming you back again soon. Kind regards, Sarah
   

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7. G

   Gareth

   London14 reviews

   5.0

   Dined on April 19, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were off to theatre and asked for quick service which we got. Lovely meal with great staff looking after us.
   

   Rail House VictoriaResponded on April 28, 2025

   Dear Gareth, Thank you for your lovely feedback. We’re so pleased to hear that we were able to provide you with the quick service you needed before the theatre, and that you enjoyed your meal and the care from our team. We hope you had a wonderful time at the show, and we look forward to welcoming you back again soon. Kind regards, Sarah
   

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8. O

   Olivia VIP

   London11 reviews

   5.0

   Dined on April 17, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always a great selection of food and wine, accompanied by good service.
   

   Rail House VictoriaResponded on April 28, 2025

   Dear Olivia, Thank you so much for your kind words. We’re delighted to hear that you enjoyed our selection of food and wine, and that the service met your expectations once again. It’s always a pleasure to welcome you, and we look forward to seeing you again very soon. Kind regards, Sarah
   

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9. S

   Suzanne

   London8 reviews

   4.0

   Dined on April 14, 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Easy spot to meet x great food x would go again for sure x
   

   Rail House VictoriaResponded on April 17, 2025

   Thank you for your lovely review! We’re so glad to hear you found it a great spot to meet and enjoyed the food. We’d be thrilled to welcome you back again anytime! Best, Sarah
   

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10. J

    Jacqueline VIP

    London127 reviews

    4.0

    Dined on April 12, 2025

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 4

    First time eating at Rail House Victoria with my husband and two friends. Nice location close to Victoria station. Varied menu - lots of choice for everyone. Good drinks menu. Two of us had trout and two had the chicken bun. Please note that you need to self-order, using the barcode on the table, and also pre-pay using the app.
    

    Rail House VictoriaResponded on April 17, 2025

    Dear guest, Thank you for choosing Rail House Victoria for your first visit — we’re so pleased you and your guests enjoyed the experience! It’s great to hear the variety on our menu and drinks list suited everyone, and that our location worked well for you. We also really appreciate you pointing out the ordering system — just to clarify, ordering via the QR code is entirely optional. Guests are very welcome to order directly with our team if they prefer. We hope to welcome you all back again soon! Best, Sarah
    

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