P.F. Chang's - Royal Hawaiian

P.F. Chang's - Royal Hawaiian reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. S

   Shekhar

   Washington DC1 review

   1.0

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 4

   Food isn’t great. We ordered two items, intially the server gave us the wrong order. Then when we got our order, one of the food items ( pad thai noodles ) was bland and the other one ( singapore noodles ) was too tangy. Given the great ambience, I think the food quality needs a serious change.
   

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2. M

   MaryAnne VIP

   Hawaii3 reviews

   2.0

   Dined 7 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 1

   I remember going to P.F. Chang’s in the Bay Area when it first opened up. It was clean, great service, excellent food. Unfortunately we’ve noticed over the past few years and trying different locations, that P.F. Chang’s is not what it used to be. Restaurants are not clean at all (we actually left one location because it was filthy), service is just ok and food is not the same at all. We won’t he going back.
   

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3. T

   Tanya VIP

   Adelaide2 reviews

   1.0

   Dined on May 15, 2025

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 2

   Disappointing Service Experience at a Favourite Spot PF Chang’s has always been our go-to place when visiting Hawaii, and this being our fifth visit, it was once again at the top of our reservation list. The food, as always, was fantastic – consistent and delicious. Unfortunately, the service let the experience down in a big way. Our server was inattentive and dismissive from the start. We weren’t the only ones affected – the couple seated next to us, who were visiting for the first time, were left waiting for over an hour without receiving their meals. Not exactly a great first impression. As things continued to deteriorate, we eventually asked for a different server. Thankfully, the new server was lovely and incredibly apologetic. By this time, we had already finished our meal, and we pointed out that the couple next to us were still waiting for theirs. We left feeling very disappointed and sincerely hope this was just a one-off experience. Before leaving, we wished the other couple luck and encouraged them not to let this spoil their view of the restaurant. We really hope management takes this kind of feedback seriously – PF Chang’s has always been a special place for us, and we’d love for it to stay that way.
   

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4. A

   Angie VIP

   Seattle80 reviews

   4.0

   Dined on May 6, 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lettuce wrap generous portion, taste okay. Northern ribs very good,will order again. My favorite was the fried green beans.Teriyaki beef quite tasty…comes with rice. All the dishes can be shared and it is quite filling. Decor is modern, quiet ambiance, service attentive….highly recommend!
   

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5. S

   Seoi

   Unspecified1 review

   3.0

   Dined on May 6, 2025

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 3

   Thank you for your service. Food was nice. But server's serving was not that good.
   

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6. l

   lyla VIP

   Hawaii3 reviews

   5.0

   Dined on May 4, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was very accommodating and patient with my elderly parents which I really appreciated
   

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7. S

   Stewart VIP

   San Francisco2 reviews

   1.0

   Dined on May 3, 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   Out of 4 meals ordered, three were cold. The waiter came over, and we told him he said they shouldn't be as all cooked fresh and left. When clearing up, we mentioned he might want to show the chef how much was left. Ended up coming one meal. Will never go back.
   

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8. C

   Cynthia

   Unspecified2 reviews

   5.0

   Dined on April 24, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were seated promptly upon arrival for our reservation.
   

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9. O

   Oscar

   Exclusive2 reviews

   5.0

   Dined on April 22, 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food !!!!!!!!!!!!!!!!!!!!!!! I have been to this restaurant many times in different states and all of the are Delicous.
   

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10. L

    Lateef VIP

    Calgary107 reviews

    3.0

    Dined on April 18, 2025

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 4

    When I made a comment about the spring roll, the waitress said she would inform the kitchen staff - I had to ask for a do over…if the food is not up to par, then the server should make a valiant effort to make sure the customer leaves happy.
    

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