P.F. Chang's - Naples

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1. DJ

   DJR56

   New England

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   overall5food5service5ambience5

   Awesome service by Cody our bartender and server. Food was excellent! Thank you.

   Report
2. BM

   BrianM

   New York Area

   8 reviews

   vip
   1.0

   8 reviews

   Dined 7 days ago

   overall1food3service1ambience3

   Terrible service apparently due to staff shortages & lack of training. Literally had to bus our own table and obtain new setups between courses

   Report
3. JS

   JSTDOIT

   Philadelphia

   45 reviews

   vip
   4.0

   45 reviews

   Dined on January 23, 2023

   overall4food5service3ambience3

   Food excellent as always, service unprofessional!

   Report
4. JK

   JamesK

   New England

   3 reviews

   vip
   1.0

   3 reviews

   Dined on January 18, 2023

   overall1food3service1ambience1

   We had a 6.30pm reservation. We were greeted by 4 people at check in. The leader mentioned that, “Your table is not ready”. It appeared that the restaurant was a little over half occupied…perhaps a little more. We were asked to sit in the waiting area and would receive an SMS. Then I noticed quite a few people waiting around both inside and outside the restaurant. It didn’t look good. After 20 minutes, we left. It appeared the the restaurant has staffing issues. We have ordered takeout several times and found the food okay. As Chinese New Year is coming, we thought it would be fun to actually sit down inside rather than get takeout. Never again.

   Report
5. GD

   GrannyD

   Indiana

   31 reviews

   vip
   3.0

   31 reviews

   Dined on January 14, 2023

   overall3food4service3ambience3

   Server had an attitude….very lackadaisical

   Report
6. L

   Love2eat

   Toronto

   4 reviews

   1.0

   4 reviews

   Dined on January 14, 2023

   overall1food4service2ambience4

   3 of us asked for brown rice and it came out when we were next to finished our meal. Why bring out meals if rice we wanted not available??? Waitress merely stated oh well I can pack up rice for you after we complained about being disappointed twice. Not the standard we are used to and unhappy with the way were treated.

   P.F. Chang's - NaplesResponded on January 17, 2023Thank you for your feedback. We apologize for your experience and inconvenience. We have responded in a private message.

   Report
7. a

   alanl

   New England

   25 reviews

   vip
   5.0

   25 reviews

   Dined on January 1, 2023

   overall5food5service5ambience5

   The service was excellent. Food was terrific Very busy. But effort was superb. Communication was great. First class operation

   Report
8. CS

   CharnaS

   San Diego

   6 reviews

   vip
   1.0

   6 reviews

   Dined on January 1, 2023

   overall1food2service2ambience1

   Food and beverage from the bar very slow. Entrees were plated in a sloppy manner. Definately sub standard from many other P F Changs we have eaten in. Will not go back.

   P.F. Chang's - NaplesResponded on January 17, 2023Thank you for your feedback. We apologize for the inconvenience. We have responded in a private message.

   Report
9. k

   kokosuki

   New England

   72 reviews

   vip
   5.0

   72 reviews

   Dined on January 1, 2023

   overall5food5service4ambience4

   As usual the food and drinks were excellent at P.F. Changs. the service could be slow (especially bring the check at the end), but it was New Years Eve and the waiter was really busy. P.F. Changs always has an essentially normal menu for New years Eve and it is wonderful. A great dinner with no unnecessary add ons or ceremony. We do it every year, Ihope they never change.

   Report
10. OT

    OpenTable Diner

    Cleveland

    1 review

    5.0

    1 review

    Dined on December 31, 2022

    overall5food5service5ambience5

    New Years Eve

    Report
11. r

    robert

    Naples

    40 reviews

    vip
    4.0

    40 reviews

    Dined on December 27, 2022

    overall4food4service4ambience4

    We stopped by for a late lunch. It wasn't crowded. Enjoyable.

    Report
12. DA

    DexterA

    Naples

    49 reviews

    vip
    5.0

    49 reviews

    Dined on December 16, 2022

    overall5food5service5ambience5

    Food and service was excellent. I am still disappointed they discontinued their Happy Hour and early Dining Menu. That is the primary reason I boycotted PF Chang’s for 1 year.

    Report
13. OT

    OpenTable Diner

    Naples

    5 reviews

    5.0

    5 reviews

    Dined on December 11, 2022

    overall5food5service5ambience5

    Always good!

    Report
14. BD

    BonitaDiner

    Naples

    38 reviews

    vip
    5.0

    38 reviews

    Dined on December 9, 2022

    overall5food5service5ambience4

    Great Chinese food without the hassle or wait of the one in Gulf Coast Town Center. Food is great either place.

    Report
15. T

    Tonypez7

    Naples

    21 reviews

    vip
    2.0

    21 reviews

    Dined on November 22, 2022

    overall2food3service1ambience1

    Food consistent , not great but good . I realize all restaurants are having difficulty hiring however there were many issues . The company had the hostess greeting guests, answering phones , clearing and setting tables and at one point clearing spills on the floor . The line to be seated at one point wrapped outside the front door . Tables were not cleaned up until 20-25 minutes after guests left the building .

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16. CH

    CherylH

    Naples

    5 reviews

    3.0

    5 reviews

    Dined on November 9, 2022

    overall3food3service2ambience3

    The waiter wasn’t friendly for starters. Then we all had picked out what we wanted to eat and he informed us they were out of chicken. I wanted to walk out but didn’t as our guest for the night had requested to eat there. I had to order beef and wasn’t happy with it. Our guest ordered the dinner she was going to get and substituted with shrimp. I noticed she took most of her meal home with her. Very disappointing!

    Report
17. OT

    OpenTable Diner

    Naples

    4 reviews

    vip
    3.0

    4 reviews

    Dined on October 28, 2022

    overall3food2service4ambience4

    Salmon ordered medium rare and came well done. Very disappointing. Didn’t want to take the time to send it back. Sauce was also very disappointing.

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18. m

    mandy

    Tampa

    12 reviews

    vip
    5.0

    12 reviews

    Dined on October 20, 2022

    overall5food5service5ambience5

    Good and service were fantastic.

    Report
19. JS

    JamesS

    Naples

    17 reviews

    vip
    1.0

    17 reviews

    Dined on October 15, 2022

    overall1food1service1ambience1

    Absolutely awful……. Will not return. We sat at the bar and could see the kitchen. We have been there before and never saw this!! It was dirty and rice was all over the floor and a mess. Service was sub par and food was ok but experience terrible. Such a shame. It was never this way! There was a dog inside waiting with owner, It was empty what a shame!!!

    Report
20. OT

    OpenTable Diner

    New York Area

    10 reviews

    vip
    2.0

    10 reviews

    Dined on September 4, 2022

    overall2food2service3ambience4

    Food quality and entire experience has decreased significantly.

    Report
21. AH

    AndyH

    Detroit

    25 reviews

    vip
    3.0

    25 reviews

    Dined on May 13, 2022

    overall3food3service3ambience3

    Food quality seemed low. I was charged for rice with my meal The sweet and sour chicken had very little chicken in it

    Report
22. MA

    MARIE

    Naples

    5 reviews

    5.0

    5 reviews

    Dined on May 9, 2022

    overall5food5service5ambience5

    Great experience. Server was excellent. Very responsive

    Report
23. SR

    SilviaR

    Naples

    22 reviews

    vip
    5.0

    22 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    Great cuisine. We've been coming here for 10 years and the food and service are wonderful. (Izzy took good care of our group of 6).

    Report
24. a

    alanl

    New England

    25 reviews

    vip
    5.0

    25 reviews

    Dined on May 1, 2022

    overall5food5service5ambience5

    Excellent food. Excellent service by Cathy over the phone and in person when we picked up the order. Cathy was kind, considerate, and patient with us . The web site had a glitch. Cathy solved it professionally and quickly. The food was terrific. The order came out on time. No mistakes thanks to Cathy. A+ overall.

    Report
25. SK

    ShariK

    New York Area

    8 reviews

    5.0

    8 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5

    Very good good and servicr

    Report
26. CS

    CharlieS

    New York Area

    37 reviews

    vip
    5.0

    37 reviews

    Dined on April 20, 2022

    overall5food5service4ambience5

    Food is always good. Service is what's to be expected since there are limited amount of servers and the ones the do have need to take care of many tables. I am sure it was overwhelming for them

    Report
27. KK

    KathyK

    Naples

    3 reviews

    5.0

    3 reviews

    Dined on April 15, 2022

    overall5food5service5ambience4

    Very enjoyable. Our waiter Jonathon was excellent.

    Report
28. G

    Guido

    Chicago

    19 reviews

    vip
    3.0

    19 reviews

    Dined on April 5, 2022

    overall3food2service3ambience3

    Went here and found out they don’t have the PF Chang’s menu that we were expecting. Many items that we wanted were not on the menu like the Sichwan Beef.

    Report
29. D

    Donna

    Naples

    3 reviews

    5.0

    3 reviews

    Dined on April 5, 2022

    overall5food5service5ambience5

    Delicious! Everything we ordered had a distinct flavor and was perfectly seasoned. I highly recommend this restaurant.

    Report
30. C

    Colmarinks

    Naples

    73 reviews

    vip
    3.0

    73 reviews

    Dined on April 1, 2022

    overall3food3service4ambience4

    Crispy Chicken was amazing as was the mixed rice combo, bit the Mongolian beef was from Mongolian I think One of the camels there.. it was TOUGH TOUGH TOUGH... other wise a great night ...

    Report
31. LL

    LisaL

    New England

    4 reviews

    vip
    4.0

    4 reviews

    Dined on March 31, 2022

    overall4food5service5ambience5

    Food was excellent. Mai Tai’s were weak - tasted like juice.

    Report
32. OT

    OpenTable Diner

    Naples

    2 reviews

    vip
    4.0

    2 reviews

    Dined on March 26, 2022

    overall4food5service4ambience4

    We enjoyed our honey chicken but ordered honey shrimp.

    Report
33. P

    Paraclete

    New York Area

    13 reviews

    vip
    2.0

    13 reviews

    Dined on March 22, 2022

    overall2food1service3ambience2

    This restaurant is tired, feels dirty, and the food is actually worse than the much cheaper independent chinese restaurants. I ordered pork.dumplings steamed, and they served wontons that appeared to be frozen commercially prepared and not freshly made. Mongolian beef was dry at the edges and appeared to be sitting in a steamer tray for hours. The waiter was indifferent and appeared to be wanting to be anywhere but working. Go anywhere else. Been to this chain in other cities but this was just an asian version of a broken down burger king

    P.F. Chang's - NaplesResponded on April 1, 2022We’re sorry to see this! We’ve reach out to you in a private message. Thanks!

    Report
34. OT

    OpenTable Diner

    Detroit

    8 reviews

    vip
    5.0

    8 reviews

    Dined on March 19, 2022

    overall5food5service5ambience3

    The service and food was excellent! Other than the lights being way to bright which we did let the manager know but must not of been able to dim down.

    Report
35. OT

    OpenTable Diner

    Naples

    1 review

    2.0

    1 review

    Dined on March 17, 2022

    overall2food2service2ambience5

    Unfortunately, the service struggled even after anticipating challenges with short staff situations and the food came Out almost one plate at a time. The first 4 members of the party were completely done eating by the time the last two members got their food. Originally the server said she just had to get the last two dishes and after 10 minutes the final two came out.

    P.F. Chang's - NaplesResponded on April 1, 2022We’re sorry to see this! We’ve reach out to you in a private message. Thanks!

    Report
36. D

    Donna

    Naples

    14 reviews

    vip
    3.0

    14 reviews

    Dined on March 9, 2022

    overall3food3service4ambience4

    Was disappointed with a few things. Wondered why the restaurant was not as popular as the past and I know why. The food isn’t the same. Lettuce wraps were always one of our favorite and they were greasy. The lettuce served was cut so small you could not wrap anything. The Kung Po chicken was a generous serving but very small pieces of chicken. The Kung Po shrimp was the best dish of the night. But the biggest issue was with our waiter. His fingernails were dirty. He may of been an auto mechanic but they were disgusting. He should not be working in the food industry. We will not be back.

    Report
37. MV

    MichaelV

    Montreal

    13 reviews

    4.0

    13 reviews

    Dined on March 5, 2022

    overall4food5service4ambience4

    Reservation on time and table ready. Good service, food and with a smile.

    Report
38. OT

    OpenTable Diner

    Naples

    25 reviews

    vip
    4.0

    25 reviews

    Dined on March 1, 2022

    overall4food4service5ambience4

    Restrooms were not as clean as usual and neither were the booths. Weren’t wiped off either on the tables or the seats.

    Report
39. c

    curtisf

    Tampa

    106 reviews

    vip
    5.0

    106 reviews

    Dined on February 16, 2022

    overall5food5service5ambience5

    Great Place

    Report
40. CC

    CCatNHVT

    New England

    11 reviews

    vip
    5.0

    11 reviews

    Dined on February 14, 2022

    overall5food5service5ambience5

    Hostess made my day after a rude patron butted in front of us in line. She was running that room like a Pro on Valentine’s Day!!! Turned our evening back into a great one and was smiling all night. Great staff and food.

    Report