Pazzo! Cucina Italiana

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1. S

   Sandylou

   Naples

   30 reviews

   vip
   5.0

   30 reviews

   Dined today

   overall5food5service5ambience5

   √Great food. √Great service. √Great atmosphere. Checks all my boxes.

   Report
2. AH

   AaronH

   Chicago

   1 review

   vip
   5.0

   1 review

   Dined 4 days ago

   overall5food5service5ambience5

   Best garlic bread ever. Great entrees and apps as well.

   Pazzo! Cucina ItalianaResponded 2 days ago

   Thank you very much. We hope to see you again soon.

   Report
3. OT

   OpenTable Diner

   Naples

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   overall5food5service5ambience5

   We took relative from east coast of Florida who love Italian food. They were very impressed. We had a great night. Just were seated next to a very loud group. We really enjoyed ourselves.

   Pazzo! Cucina ItalianaResponded 2 days ago

   Thank your for the perfect 5 star rating. We hope to see you again soon.

   Report
4. LA

   LeAnnB

   1 review

   5.0

   1 review

   Dined 6 days ago

   overall5food5service5ambience5

   Awesome food! Awesome staff (Robert). We will be back!

   Pazzo! Cucina ItalianaResponded 4 days ago

   Thank you very much.

   Report
5. CS

   CindyS

   Cincinnati

   1 review

   4.0

   1 review

   Dined 7 days ago

   overall4food4service5ambience5

   Atmosphere is very nice. Staff are helpful and friendly. The chicken parmigiana was excellent. We were disappointed in the grouper. The butternut squash appetizer was amazing. Garlic bread was good. Salads were good. With everything being ala carte, pricing seemed high.

   Pazzo! Cucina ItalianaResponded 6 days ago

   Hi Cindy, while I am happy to hear that you enjoyed the majority of your dining experience I am saddened to read that you were not as happy with our Crab Stuffed Grouper as opposed to the rest of our dishes, I would love to know precisely what disappointed you so we can strive to do better in the future. Additionally we offer a variety of dishes that are not ala carte, and while our prices may seem high we work towards keeping our prices as fair as possible to the locations around us.

   Report
6. S

   Stevena

   Naples

   6 reviews

   4.0

   6 reviews

   Dined on May 15, 2022

   overall4food4service4ambience4

   Nice place

   Pazzo! Cucina ItalianaResponded 6 days ago

   Thank you very much, we appreciate the positive rating.

   Report
7. CR

   ConnieR

   Naples

   4 reviews

   vip
   3.0

   4 reviews

   Dined on May 15, 2022

   overall3food3service4ambience3

   Garlic bread a disappointment. Bread not good and butter was not melted

   Pazzo! Cucina ItalianaResponded 6 days ago

   I hope the Chef, server and Manager were able to get this corrected for you while you were in the restaurant. I assure you I will pass along your comments to the Chef so he can review the procedures with his staff before your next visit. We cook everything from scratch to order which is what makes our food so amazing, however, this does open the door for human error from time to time. Great restaurants are not defined by how few mistakes they make but how they learn from those mistakes.

   Report
8. S

   barbS

   Columbus

   2 reviews

   5.0

   2 reviews

   Dined on May 15, 2022

   overall5food5service5ambience5

   Everything about this place is fabulous! The food is outstanding and top notch service. Thank you for making our anniversary dinner extra special!

   Pazzo! Cucina ItalianaResponded 6 days ago

   We are pleased as punch to hear that you enjoyed everything Pazzo has to offer. Our motto for over 25 years has always been "Creating incredible memories... one bite at a time" with that in mind we are always happy and thankful to those who choose to celebrate special occasions at any of our restaurants! Sincerely yours, T. Orabi- Pazzo Manager

   Report
9. S

   Sandylou

   Naples

   31 reviews

   vip
   5.0

   31 reviews

   Dined on May 14, 2022

   overall5food5service5ambience5

   Love the look of Pazzo - a shabby chic style with purple and beige cloth accents, which absorbs sound! The 4 of us could actually carry on a conversation without yelling at each other! The food was all delicious, but on the expensive side. I'll pay for a quieter restaurant any day. Chicken Parm was yummy as were the homemade meatballs served with pasta.

   Pazzo! Cucina ItalianaResponded 6 days ago

   Hi Sandy, we are happy to hear you liked the decor of Pazzo, we pride ourselves on our food and the atmosphere we have to offer. We thank you and look forward to your future patronage. Sincerely yours, T. Orabi - Pazzo Manager

   Report
10. TW

    ThomasW

    Washington DC

    7 reviews

    vip
    3.0

    7 reviews

    Dined on May 13, 2022

    overall3food2service3ambience3

    Good service, great garlic bread but the balance of the dinner was mediocre. Salad was soggy, and the mains were just average. Nice people but just fair fare.

    Pazzo! Cucina ItalianaResponded 6 days ago

    Pazzo had not been in business on 5th Ave for over 25 years by giving 3 star food and service. I am so sorry to see your last visit to Pazzo was not the 5 star experience so many of our guests rave about. I would love to speak with you further about the matter in the hopes I can get you back into Pazzo where I will personally assure you nothing less than the 5 star experience you deserve.

    Report
11. W

    Will

    Naples

    1 review

    3.0

    1 review

    Dined on May 13, 2022

    overall3food3service5ambience4

    Been to Pazzo many times over last 15 plus years. Have loved it. Did not last night. Food was very heavy and oily. Wife had seafood pasta and the shrimp belonged in a dumpster. Unfortunately, no more Pazzo for us.

    Pazzo! Cucina ItalianaResponded 6 days ago

    I am very saddened to see that one 3-star experience after 15 years of patronage is enough to make you never want to come back to Pazzo again. I truly hope you will change your mind. If and when you do, I would be honored to meet you personally and assure you the 5 star experience you have grown accustom to.

    Report
12. DR

    DiningRobin

    Naples

    64 reviews

    vip
    5.0

    64 reviews

    Dined on May 11, 2022

    overall5food5service5ambience5

    Pazzo's is consistently outstanding. Food is excellent, service friendly and efficient, lovely ambiance. It was my husband's 80th birthday and we couldn't have picked a better place. Pazzo's is my favorite restaurant on Fifth. Butternut squash ravioli, veal piccata, hubby had ceasar and salmon. Johnathan's attentiveness was the icing on the cake!

    Pazzo! Cucina ItalianaResponded on May 13, 2022

    Thank you very much for the great rating and kind words. I will be sure to pass along your complements to Jonathan as well. We look forward to seeing you again soon.

    Report
13. F

    Familyfun

    Naples

    9 reviews

    vip
    5.0

    9 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    On excellent yu

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    Thank you very much.

    Report
14. T

    Tourist

    New York Area

    12 reviews

    vip
    5.0

    12 reviews

    Dined on May 8, 2022

    overall5food4service5ambience4

    A wonderful spot to celebrate Mother’s day.

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    Thank you.

    Report
15. GH

    GeneH

    Naples

    32 reviews

    vip
    5.0

    32 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Our server was outstanding. All of the appetizers, entrees and desserts were great. Our table was as we had requested with the reservation. We will definitely be back soon!

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    Thank you for the perfect rating and kind words.

    Report
16. DG

    DonnaG

    Naples

    24 reviews

    vip
    5.0

    24 reviews

    Dined on May 8, 2022

    overall5food5service5ambience5

    Great food

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    Thank you very much.

    Report
17. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on May 7, 2022

    overall5food5service5ambience4

    We came for our anniversary dinner and it was a great experience! Our server was amazing and very personable. We will definitely be back.

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    We can't wait to see you again.

    Report
18. SK

    SteveK

    Philadelphia

    4 reviews

    4.0

    4 reviews

    Dined on May 7, 2022

    overall4food4service4ambience4

    Great time, Hannah and Noel were fabulous and food was delicious

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    I will be sure to pass along your kind words to Hannah and Noel. Thank you and we look forward to seeing you again soon.

    Report
19. t

    thomass

    Detroit

    1 review

    5.0

    1 review

    Dined on May 6, 2022

    overall5food5service5ambience3

    The food was delicious, the service was very good, unfortunately the decor was a bit heavy, dark and depressing. Why textured velvet in Florida?? Lighter colors and fabrics would do a lot to freshen up the atmosphere and make it more welcoming!!

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    Thank you very much for the perfectly rated review and constructive feedback. We always look forward to seeing you.

    Report
20. c

    carolr

    Naples

    10 reviews

    vip
    5.0

    10 reviews

    Dined on May 6, 2022

    overall5food5service5ambience5

    One of our favorite restaurants on 5th avenue and it never disappoints!!

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    Thank you very much carolr. Hope to see you again soon.

    Report
21. FG

    FreddieG

    Las Vegas

    105 reviews

    vip
    2.0

    105 reviews

    Dined on May 6, 2022

    overall2food4service1ambience3

    The food was good. We just had a bad experience with the waiter. He recommended an appetizer and never bought it out to us. He also never filled up our glasses with wine. He also never filled up our water glasses. A waiter that lacks that much experience should not be working at a restaurant like that. he obviously was not trained well. We had 8::45 PM reservations and they turn the lights on at 9:45. That was very rude and really killed the we experience

    Pazzo! Cucina ItalianaResponded on May 6, 2022

    Pazzo hours are from 4:30-10 Sun-Thurs and 4:30-10:30 on Friday and Saturday. I apologize you did not get the same 5 star experience so many of our other guests have raved about over the last 26 years we have been server in Naples. However, I would like to point out we slightly raised a few lights around the bar around after you had received your check which was at 10:00. In no way were we trying to be rude, the staff was trying to make sure they had cleaned the bar properly before leaving.

    Report
22. B

    bradB

    1 review

    3.0

    1 review

    Dined on May 5, 2022

    overall3food2service4ambience4

    This was one of our favs but the most recent visit was disappointing. other restaurants are a far better value.

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    I am very concerned about your comments as I would hate to lose a long time guest over 1 poor experience. Please let me know if there is anything we can do to make up for the disappointing experience you had. I would also appreciate to know what factors led to these feelings, it can be used as a training tool for the new staff members we have as they continue to get better. I hope to hear back from you.

    Report
23. PD

    PaulD

    Minneapolis

    6 reviews

    vip
    5.0

    6 reviews

    Dined on May 3, 2022

    overall5food5service5ambience5

    Outstanding Food Outstanding Service. (Billy!!) Outstanding Atmosphere

    Pazzo! Cucina ItalianaResponded on May 5, 2022

    Thank you very much for the perfect rating and appreciation. We look forward to seeing you again soon.

    Report
24. OT

    OpenTable Diner

    Chicago

    5 reviews

    vip
    5.0

    5 reviews

    Dined on May 2, 2022

    overall5food5service5ambience5

    Great meal as “season” is winding down.

    Pazzo! Cucina ItalianaResponded on May 3, 2022

    Thank You very much for the compliment...We look forward to serving you again!

    Report
25. j

    jtmyob21

    Miami

    6 reviews

    vip
    2.0

    6 reviews

    Dined on April 30, 2022

    overall2food4service1ambience3

    After waiting for our main course for an hour and a half after our salads we gave up and had our food packed up to go. I don’t blame the kitchen as much as our waiter. He wasted too much time going past our table before he ever came up and even greeted us. Food was good as leftovers, but if I ever go back it will need to be at the height of slow season and with a different waiter

    Pazzo! Cucina ItalianaResponded on May 4, 2022

    Your comments are very concerning to me as 2 stars is not what we train for at Pazzo. What would be the best way for me to get in touch with you directly so we can discuss the specifics of your visit together? I truly hope I have a chance to talk with you.

    Report
26. OT

    OpenTable Diner

    Miami

    1 review

    1.0

    1 review

    Dined on April 30, 2022

    overall1food2service1ambience2

    We went to celebrate my fiancé’s birthday at Pazzos as it looked to be a great restaurant. It was absolutely awful on so many levels. First, we let the waiter know my fiancé has some allergies. After ordering our appetizers and entrées, within 2 minutes our entrées arrived. The waiter said he could bring them back and let them sit while he fixes his mistake and brings the appetizers. We watched him bring the entrées back to the kitchen and leave them on a table. As I let our waiter know it was her birthday he was nice enough to bring our ice cream. However, without mentioning it had pistachios in it. Thankfully I took a bite before she did otherwise she would be dead due to her severe allergy. After the meal we wanted to just let the manager know that they should be conscious of these things to ensure no one died in their restaurant. He couldn’t have been more dismissive and disrespectful. He told her that she should pay more attention to what she eats and specify her allergies as it’s “not our problem what you’re allergic to.” We will never be going back thanks entirely to his poor management. Culinarily Creations should be ashamed to hire someone of his demeanor.

    Pazzo! Cucina ItalianaResponded on May 4, 2022

    It was a pleasure speaking with you today. Per our conversation, I assure you I will be addressing your concerns with the individuals involved and using this situation as a training opportunity for the rest of our staff. I wish you lots of luck on your journey to getting married and hope we have a chance to meet in person soon. Have my office send a message to me the next time you are on 5th Ave so I can meet you for drinks. Hope to see you soon.

    Report
27. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    2.0

    1 review

    Dined on April 30, 2022

    overall2food3service2ambience3

    As long time residents of Naples, we can always count on Pazzo to be a special experience and to consistently offer delicious food and great service. This time was definitely the exception. From the start, the server seemed nonplussed to be working and had to be flagged down for almost every basic request, such as to fill our water glasses, clear our dirty plates, or order a 2nd round of drinks (which we waited 20minutes for before we asked a Manager to help). We tried to be friendly by asking his name and make a bit of a connection, but to no avail. Any questions like “ do you have gluten-free pasta” , “ do you have gluten-free bread” , or “ can I substitute the side of pasta with something else?” was met with an annoyed expression and very awkward exchange. In the end, the food came out lukewarm at best and there was no apology for the long wait for the drinks or the food. Each of us at the table have worked in the service industry at some point in our lives. No one likes to feel like they are being ignored and not important. If the restaurant was slammed or understaffed, a bit of humility and communication would have been the best way to handle the situation. Things happen all the time and it’s understandable. To ignore the problem is the worst approach. We will not be rushing back to dine at Pazzo in the near future. There are plenty of better options in Naples.

    Pazzo! Cucina ItalianaResponded on May 10, 2022

    I am very concerned about your comments as I would hate to lose a long time guest over 1 poor experience. Please let me know if there is anything we can do to make up for the disappointing experience you had. I would also appreciate to know what factors led to these feelings, it can be used as a training tool for the new staff members we have as they continue to get better. I hope to hear back from you.

    Report
28. B

    Beachy

    New York Area

    3 reviews

    5.0

    3 reviews

    Dined on April 30, 2022

    overall5food5service5ambience5

    Our waitress Noelle was amazing! I notified her that I had a shellfish allergy and she spoke with the chef and then informed me of the dishes which I would be able to eat. My husband had the Chicken Parm and I had the Veal medallions. Both dishes were delicious. The atmosphere was delightful. I truly was a special evening!

    Pazzo! Cucina ItalianaResponded on May 2, 2022

    Thank you so much for taking the time to write such a kind review. I will be sure to pass along you comments to Noel as well.

    Report
29. S

    Suezee12

    Chicago

    4 reviews

    5.0

    4 reviews

    Dined on April 29, 2022

    overall5food4service5ambience5

    The bread is a must! We enjoyed our meal. We sat outside and it was a great experience.

    Pazzo! Cucina ItalianaResponded on April 30, 2022

    Thank you Suezee. Hope to see you again soon.

    Report
30. AB

    AnnaB65

    New England

    2 reviews

    5.0

    2 reviews

    Dined on April 28, 2022

    overall5food5service5ambience5

    The food was outstanding ! We had the black mussels which were juicy and sweet. Loved the homemade pasta too! We will come back again. My friend came for the tiramisu and was delighted!

    Pazzo! Cucina ItalianaResponded on April 30, 2022

    Thank you Anna for the perfect rating. This means a lot to us.

    Report
31. DF

    DavidF

    Philadelphia

    3 reviews

    5.0

    3 reviews

    Dined on April 27, 2022

    overall5food5service5ambience5

    We were so happy to get into this place on short notice, especially after tasting their food and such great service in an amazing LOCATION!!

    Pazzo! Cucina ItalianaResponded on April 28, 2022

    Thank you David for the perfectly rated review. I will be sure to pass along your kind words to the staff. I am certain it will make their day to see another guest of theirs was so happy.

    Report
32. SB

    SashaB

    Naples

    9 reviews

    vip
    5.0

    9 reviews

    Dined on April 27, 2022

    overall5food5service5ambience5

    What an AMAZING EXPERIENCE!!! From the first step we walked into the restaurant to very end - IT WAS SPECTACULAR!! The ambiance is warming and welcoming, the staff was so knowledgeable and attentive , the Garlic Bread is a must to try ! My entree was scrumptious, the presentation, the unique bouquet of flavors… And the grand finale of delicious dessert!!!! Thank you all for One of a Kind Dining Experience! Our “ Hats off “ to amazingly talented CHEF !!!!!

    Pazzo! Cucina ItalianaResponded on April 30, 2022

    Thank you very much for the incredibly thoughtful and raving review.

    Report
33. OT

    OpenTable Diner

    New York Area

    1 review

    vip
    2.0

    1 review

    Dined on April 26, 2022

    overall2food1service4ambience4

    Food was poor. Spaghetti was over cooked and had sauce on the side instead of mixed throughout. Chicken Parmesan was filled with too much cheese. A thinly sliced chicken cutlet would have been better. Service was good.

    Pazzo! Cucina ItalianaResponded on April 27, 2022

    I am sorry to see you did not have the same 5 star experience so many of our other customers rave about. Our pasta is made fresh by hand each day by the Chef. Fresh made pasta tends to be softer than freeze dried pasta you buy from the store, I can understand why you may feel the pasta was over cooked but I assure you it was not. The Chicken Parm is a Pazzo favorite, 8 oz of chicken stuffed with 4 oz of our special Ricotta cheese blend. It had been a staple on Pazzo's menu for over 20 years.

    Report
34. MS

    MikeS

    Naples

    4 reviews

    vip
    5.0

    4 reviews

    Dined on April 26, 2022

    overall5food5service5ambience5

    Food was excellent for all 4 dinner participants who had different entrees. Waiter was very good.

    Pazzo! Cucina ItalianaResponded on April 27, 2022

    We greatly appreciate the perfectly rated review and look forward to seeing you again soon.

    Report
35. N

    Netter

    Detroit

    1 review

    vip
    5.0

    1 review

    Dined on April 26, 2022

    overall5food5service5ambience5

    The papardelle and the spicy rigatoni were amazing!!!

    Pazzo! Cucina ItalianaResponded on April 27, 2022

    Thank you for the perfectly rated review.

    Report
36. j

    johnb

    Chicago

    6 reviews

    vip
    5.0

    6 reviews

    Dined on April 25, 2022

    overall5food5service5ambience5

    Our meals were delicious and our waiter Tristin was extremely attentive and personable!

    Pazzo! Cucina ItalianaResponded on April 27, 2022

    Thank you very much for the kind words and amazing rating. I will be sure to pass along your complements to Tristan as well.

    Report
37. OT

    OpenTable Diner

    1 review

    5.0

    1 review

    Dined on April 24, 2022

    overall5food5service5ambience5

    The food was delicious as usual and our server Hannah was very friendly.

    Pazzo! Cucina ItalianaResponded on April 26, 2022

    We so appreciate the great rating and positive feedback, I assure you I will let Hannah see your comments as well. We hope to see you again soon.

    Report
38. RD

    RobertD

    Naples

    9 reviews

    vip
    5.0

    9 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    We went to early dining. Food was delicious, service excellent and great value

    Pazzo! Cucina ItalianaResponded on April 26, 2022

    Thank you very much.

    Report
39. k

    kmw123

    New York Area

    2 reviews

    5.0

    2 reviews

    Dined on April 24, 2022

    overall5food5service5ambience5

    Got seated outside on a busy Saturday night. Service was outstanding. We brought 4, 17 year old girls getting ready to go off to college. They each ordered something different and loved every dish. Our server really connected with them. Definitely going back

    Pazzo! Cucina ItalianaResponded on April 26, 2022

    We appreciate the perfect rating so much. I am glad to see we were able to meet all of you expectations and then some.

    Report
40. G

    Garya

    Naples

    38 reviews

    vip
    5.0

    38 reviews

    Dined on April 23, 2022

    overall5food5service5ambience4

    Always a great meal here Thanks for the great service Kat

    Pazzo! Cucina ItalianaResponded on April 26, 2022

    Thank you so much. I will be sure to pass along your kind words to Cat as well.

    Report