Mexican Sugar Montrose - Regent Square

Commentaires sur le restaurant Mexican Sugar Montrose - Regent Square de personnes qui y ont mangé. Selon des cotes récentes.

1. C

   Ciera

   Chicago 8 commentaires

   4.0

   Y est allé il y a 2 jours

   1. Cote globale 4
   2. Nourriture 5
   3. Service 3
   4. Ambiance 5

   Had to seek out a waitress, after sitting for 15 mins with no drinks
   

   Mexican Sugar Montrose - Regent SquareA répondu il y a 2 jours

   Thank you for taking the time to share your feedback, Ciera. We appreciate your understanding and apologize for the delayed service you experienced. We are glad to hear that you were proactive in seeking out a waitress. We will address this issue with our team to ensure prompt and attentive service for all our guests. We hope to have the opportunity to serve you again in the future.
   

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2. P

   Pia

   Houston3 commentaires

   2.0

   Y est allé il y a 2 jours

   1. Cote globale 2
   2. Nourriture 3
   3. Service 2
   4. Ambiance 4

   From the minute we walked in the door for our 7:45p reservation the experience was marred. The hostess informed us that our table was not ready but was being prepared. Unfortunately, almost an hour later my reserved party of six was still waiting with no accurate estimate of when we would be seated. The manager was not at all accommodating and was not much more help than the hostess who was rude and had nothing more to offer than a dry apology four our inconvenience. The manager was listening to speak because before I could completely get out my issues (one of which was parking we had accrued before we had even been seated) he was rudely responding and using hand gestures to address me. That should have been my que to leave but we had booked this at the request of my daughter who was turning 35 that night (April 29th) so we stayed because it was too late to rearrange our plans and we were already out of 12 dollars each for garage parking, which later had to be extended. The night got better once we were finally seated and met Bruno. He was as helpful as he could be given how short staffed they were, so we waited all night for an extra sour cream and a shot of tequila that was requested at the start of the ordering of drinks. No one offered us anything for our troubles and seemed to care less. The food was mediocre, I am guessing it depends on what you order. The enchiladas were not appealing as they were hard on the bottom (my son and I both ordered enchiladas me crab and him beef) and both of plates were hard and a bit charred on the bottom making them hard to cut and eat. This dining experience was enough for me and my crew to determine we would NOT be visiting again. Unless this establishment improves its overall service, they will not exist very long
   

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3. C

   Codi VIP

   Phoenix 1 commentaire

   5.0

   Y est allé il y a 2 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 1
   4. Ambiance 5

   Very loud, great food, slow service, good atmosphere
   

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4. D

   Dianna VIP

   Houston34 commentaires

   4.0

   Y est allé il y a 4 jours

   1. Cote globale 4
   2. Nourriture 5
   3. Service 4
   4. Ambiance 5

   The food here is incredible, great servers, unique drinks, a must try and repeat frequently. I don’t usually do pork but their pork chop is very tasty.
   

   Mexican Sugar Montrose - Regent SquareA répondu il y a 2 jours

   Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed our incredible food, unique drinks, and had such a positive experience with our team—especially with Kelby! It’s always rewarding to know that our staff's kindness and enthusiasm make an impact on our guests. We truly appreciate your understanding regarding the delays you experienced during both visits. We recognize how important timely service is and are actively working on improving our host-to-waiter communication system to enhance efficiency during busy times. Your loyalty means a lot to us, and we’re delighted that you plan on returning frequently!
   

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5. A

   Amaris

   Houston4 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   I had an excellent experience. I look forward to returning in the near future.
   

   Mexican Sugar Montrose - Regent SquareA répondu il y a 2 jours

   Thanks for the feedback, Amaris! We're thrilled to hear that you had an excellent experience . It's wonderful to know that you enjoyed our food and service. We noticed that you rated us a bit lower on value, and we appreciate your honesty. We strive to provide the best experience for our guests and your feedback helps us do that. We're looking forward to your return visit in the near future!
   

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6. C

   Christal VIP

   Washington DC16 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 3
   3. Service 4
   4. Ambiance 4

   Love the vibe of the restaurant. Really cute! We went for brunch and enjoyed our food. The salsa was warm which I really liked but my family didn’t love it. We all loved the elote.
   

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   Mexican Sugar Montrose - Regent SquareA répondu il y a 2 jours

   Thanks for the review, Christal! We're thrilled you enjoyed the vibe and our elote. We're sorry to hear that some of your family members didn't enjoy their salsa. We always aim to cater to everyone's taste, and your feedback is valuable in helping us improve. We're glad to hear that you all enjoyed the food and service. We hope to welcome you back soon for another great brunch!
   

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7. G

   Gabriela

   Houston2 commentaires

   5.0

   Y est allé il y a 5 jours

   1. Cote globale 5
   2. Nourriture 5
   3. Service 5
   4. Ambiance 5

   Loved my time here. The brunch was EXCELLENT. The skull hot chocolate was perfection. The chips and hot salsa was sooooo good! Brooklyn was our waiter and she was so nice and accommodating. We were saying grace over our food and she asked if we could pray again so she could join us and we just LOVED that and her. Will definitely be going back again soon!
   

   Mexican Sugar Montrose - Regent SquareA répondu il y a 2 jours

   Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you loved your time at our establishment and found our brunch offerings to be excellent. It brings us great joy to know that you enjoyed the skull hot chocolate as well as the chips and hot salsa. We appreciate your kind words about Brooklyn; she is indeed a valued member of our team who strives to provide exceptional service. The moment you shared during grace is truly heartwarming, and we are delighted that it resonated with you. Your enthusiasm for returning means a lot to us, and we look forward to welcoming you back soon for another delightful meal!
   

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8. A

   Amy

   Chicago 5 commentaires

   2.0

   Y est allé il y a 5 jours

   1. Cote globale 2
   2. Nourriture 2
   3. Service 3
   4. Ambiance 3

   Very disappointed. The restaurant was cute, but the food, was very average. They did not have the capability to make a cappuccino or latte for brunch. They also had a very limited wine list. The margaritas were okay.
   

   Mexican Sugar Montrose - Regent SquareA répondu il y a 1 jour

   Thank you for your feedback. While we're glad you enjoyed the atmosphere, we're sorry to hear the food and beverage options didn’t meet expectations. Your comments about the coffee and wine selections are especially helpful, and we’ll be taking them into consideration as we look for ways to improve. We hope you might give us another shot in the future.
   

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9. d

   daniel

   Houston4 commentaires

   3.0

   Y est allé il y a 6 jours

   1. Cote globale 3
   2. Nourriture 2
   3. Service 2
   4. Ambiance 4

   I wanted to love this place, but as soon you walk in we weren’t greeted, the host just said walk upstairs, this was out first time dining so we had no clue were the upstairs was. Get upstairs the guy had no ideas has no idea we’re to sit us … finally we sit down waited to be greeted.. food was decent not the best..my 3 friends ordered the fajitas …and we asked for more tortillas and told us to share !!! Other than the decor this place is not worth the hype.
   

   Mexican Sugar Montrose - Regent SquareA répondu il y a 1 jour

   Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your visit didn’t meet expectations—especially as it was your first time dining with us. From the lack of a proper greeting to the confusion with seating and the disappointing service around your fajita order, this isn’t the level of hospitality we strive for. We appreciate your feedback and will be addressing these concerns with our team immediately to ensure they don’t happen again. If you're open to it, I’d love to connect directly to learn more and make this right. My email is Jared.escalante@mexicansugarcocina(.com)
   

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10. H

    Henry

    Houston6 commentaires

    3.0

    Y est allé il y a 6 jours

    1. Cote globale 3
    2. Nourriture 3
    3. Service 2
    4. Ambiance 3

    Everything was pretty average. Prices are very reasonable, however the food was average. I can’t say I would want to go again unless it was to meet a group there.
    

    Mexican Sugar Montrose - Regent SquareA répondu il y a 1 jour

    Thank you for sharing your thoughts. While we’re glad to hear you found our pricing reasonable, we’re sorry the food didn’t leave a stronger impression. We appreciate the feedback and will use it to keep improving. If you ever do return with a group, we’d love the opportunity to provide a better experience.
    

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