Mexican Sugar Montrose - Regent Square

Mexican Sugar Montrose - Regent Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. C

   Ciera

   Chicago8 reviews

   4.0

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had to seek out a waitress, after sitting for 15 mins with no drinks
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you for taking the time to share your feedback, Ciera. We appreciate your understanding and apologize for the delayed service you experienced. We are glad to hear that you were proactive in seeking out a waitress. We will address this issue with our team to ensure prompt and attentive service for all our guests. We hope to have the opportunity to serve you again in the future.
   

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2. D

   Dianna VIP

   Houston34 reviews

   4.0

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food here is incredible, great servers, unique drinks, a must try and repeat frequently. I don’t usually do pork but their pork chop is very tasty.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed our incredible food, unique drinks, and had such a positive experience with our team—especially with Kelby! It’s always rewarding to know that our staff's kindness and enthusiasm make an impact on our guests. We truly appreciate your understanding regarding the delays you experienced during both visits. We recognize how important timely service is and are actively working on improving our host-to-waiter communication system to enhance efficiency during busy times. Your loyalty means a lot to us, and we’re delighted that you plan on returning frequently!
   

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3. A

   Amaris

   Houston4 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an excellent experience. I look forward to returning in the near future.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thanks for the feedback, Amaris! We're thrilled to hear that you had an excellent experience . It's wonderful to know that you enjoyed our food and service. We noticed that you rated us a bit lower on value, and we appreciate your honesty. We strive to provide the best experience for our guests and your feedback helps us do that. We're looking forward to your return visit in the near future!
   

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4. C

   Christal VIP

   Washington DC16 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   Love the vibe of the restaurant. Really cute! We went for brunch and enjoyed our food. The salsa was warm which I really liked but my family didn’t love it. We all loved the elote.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thanks for the review, Christal! We're thrilled you enjoyed the vibe and our elote. We're sorry to hear that some of your family members didn't enjoy their salsa. We always aim to cater to everyone's taste, and your feedback is valuable in helping us improve. We're glad to hear that you all enjoyed the food and service. We hope to welcome you back soon for another great brunch!
   

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5. G

   Gabriela

   Houston2 reviews

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved my time here. The brunch was EXCELLENT. The skull hot chocolate was perfection. The chips and hot salsa was sooooo good! Brooklyn was our waiter and she was so nice and accommodating. We were saying grace over our food and she asked if we could pray again so she could join us and we just LOVED that and her. Will definitely be going back again soon!
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you loved your time at our establishment and found our brunch offerings to be excellent. It brings us great joy to know that you enjoyed the skull hot chocolate as well as the chips and hot salsa. We appreciate your kind words about Brooklyn; she is indeed a valued member of our team who strives to provide exceptional service. The moment you shared during grace is truly heartwarming, and we are delighted that it resonated with you. Your enthusiasm for returning means a lot to us, and we look forward to welcoming you back soon for another delightful meal!
   

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6. A

   Amy

   Chicago5 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very disappointed. The restaurant was cute, but the food, was very average. They did not have the capability to make a cappuccino or latte for brunch. They also had a very limited wine list. The margaritas were okay.
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Thank you for your feedback. While we're glad you enjoyed the atmosphere, we're sorry to hear the food and beverage options didn’t meet expectations. Your comments about the coffee and wine selections are especially helpful, and we’ll be taking them into consideration as we look for ways to improve. We hope you might give us another shot in the future.
   

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7. d

   daniel

   Houston4 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   I wanted to love this place, but as soon you walk in we weren’t greeted, the host just said walk upstairs, this was out first time dining so we had no clue were the upstairs was. Get upstairs the guy had no ideas has no idea we’re to sit us … finally we sit down waited to be greeted.. food was decent not the best..my 3 friends ordered the fajitas …and we asked for more tortillas and told us to share !!! Other than the decor this place is not worth the hype.
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Thank you for taking the time to share your experience with us. I'm truly sorry to hear that your visit didn’t meet expectations—especially as it was your first time dining with us. From the lack of a proper greeting to the confusion with seating and the disappointing service around your fajita order, this isn’t the level of hospitality we strive for. We appreciate your feedback and will be addressing these concerns with our team immediately to ensure they don’t happen again. If you're open to it, I’d love to connect directly to learn more and make this right. My email is Jared.escalante@mexicansugarcocina(.com)
   

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8. H

   Henry

   Houston6 reviews

   3.0

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Everything was pretty average. Prices are very reasonable, however the food was average. I can’t say I would want to go again unless it was to meet a group there.
   

   Mexican Sugar Montrose - Regent SquareResponded today

   Thank you for sharing your thoughts. While we’re glad to hear you found our pricing reasonable, we’re sorry the food didn’t leave a stronger impression. We appreciate the feedback and will use it to keep improving. If you ever do return with a group, we’d love the opportunity to provide a better experience.
   

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9. K

   Kris VIP

   Houston2 reviews

   2.0

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Waiter was terrible. Our dinner took 3 hours bc he would never wait on us. We had to flag him down for everything. And to add insult. We were seated my the waiter station so we were looking at several waiters all night standing around. But ours was never there or would just walk by us. Food average. Drown the food in so much spicy sauce you can't taste anything else.
   

   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   I’m really sorry to hear about your experience — that’s definitely not the kind of service we strive to provide. Your feedback about the wait time and the attention from the server is concerning, and I sincerely apologize for the inconvenience you faced. We’ll make sure to address this with our team to ensure it doesn’t happen again. As for the food, we aim to offer a balance of flavors, and it sounds like we missed the mark for you. Thank you for bringing these issues to our attention, and we hope you’ll give us another chance to make it right.
   

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10. M

    Maidie VIP

    Houston60 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 5

    Fantastic first visit to Mexican Sugar! Tasty skinny margaritas and delicious queso. Everyone loved their entrees - we highly recommend the chicken enchiladas, fish tacos, and shrimp tacos. Festive, lively, fun atmosphere.
    

    Mexican Sugar Montrose - Regent SquareResponded 6 days ago

    Thank you so much for your wonderful review r! We are thrilled to hear that you enjoyed your first visit with us. It’s fantastic to know that our skinny margaritas and queso were a hit, and we're delighted that everyone loved their entrees as well. Your recommendations for the chicken enchiladas, fish tacos, and shrimp tacos mean the world to us! We strive to create a lively and festive atmosphere, and we’re glad it added to your dining experience. We can't wait to welcome you back for another delicious meal and more fun times!
    

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