Mexican Sugar Montrose - Regent Square

Mexican Sugar Montrose - Regent Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. H

   Haley VIP

   Tallahassee1 review

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 2

   Took almost 25 mins for a drink, server was nice but super under staffed. Our appetizer got there before the drink. And the steak in the tacos was super dry, needed a lot of lime juice to make it taste good.
   

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2. M

   Mayra VIP

   Houston5 reviews

   3.0

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   My friends and I were excited to try new a brunch place. Sadly, it did not live up to the hype. Service is something they really need to work on. We had reservations at 10 am (opening time) and they had us wait. By time table ready one of our friends went to bathroom so we told host we were just waiting on her. She rolled her eyes at us. We went up stairs to be seated and no sign or person there. So we assumed we sat ourselves. Another host came later and said we had another table. We followed her and they sat us at a 4 person table with a chair sticking out in aisle. Mind you the place is completely empty and plenty of larger tables. I asked for different table and we were moved. The whole interaction awkward and not very friendly. The food was OK but not worth the service. The drinks were best part. Not sure if would come back as plenty of restaurants with better service.
   

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3. J

   Julie VIP

   Houston32 reviews

   4.0

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 3

   Food was good (angus fajitas) and grilled shrimp salad. Restaurant’s indoor seating is loud - if you are bothered by noise sit on patios on the first or second floor.
   

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4. M

   Melissa

   Chicago7 reviews

   2.0

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disappointed. I want to say so much more but just plain disappointed. And I’m not even sure why I put it was my birthday in the notes. They didn’t even wish me a happy one so what was the point. I wish I didn’t go.
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   I'm truly sorry to hear that your birthday experience with us was such a letdown. What should’ve been a special and celebratory visit clearly missed the mark, and I deeply regret that we didn’t even acknowledge your occasion—that’s unacceptable and not reflective of the care we strive to show our guests. You deserved a warm, memorable experience, especially on your birthday, and I completely understand your disappointment. I’d really appreciate the chance to connect and make this right if you're open to it. Please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com)
   

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5. R

   Ravi

   Houston2 reviews

   5.0

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My waiter was very considerate of the noise level when speaking. Food great as always
   

   Mexican Sugar Montrose - Regent SquareResponded 2 days ago

   Hi Ravi! Thank you for your kind review. We're thrilled you enjoyed Juan's service and the food here at Mexican Sugar. We'll be sure to pass your great feedback on to him and we look forward to seeing you again soon!
   

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6. C

   Ciera

   Chicago8 reviews

   4.0

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had to seek out a waitress, after sitting for 15 mins with no drinks
   

   Mexican Sugar Montrose - Regent SquareResponded 5 days ago

   Thank you for taking the time to share your feedback, Ciera. We appreciate your understanding and apologize for the delayed service you experienced. We are glad to hear that you were proactive in seeking out a waitress. We will address this issue with our team to ensure prompt and attentive service for all our guests. We hope to have the opportunity to serve you again in the future.
   

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7. P

   Pia

   Houston3 reviews

   2.0

   Dined 5 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   From the minute we walked in the door for our 7:45p reservation the experience was marred. The hostess informed us that our table was not ready but was being prepared. Unfortunately, almost an hour later my reserved party of six was still waiting with no accurate estimate of when we would be seated. The manager was not at all accommodating and was not much more help than the hostess who was rude and had nothing more to offer than a dry apology four our inconvenience. The manager was listening to speak because before I could completely get out my issues (one of which was parking we had accrued before we had even been seated) he was rudely responding and using hand gestures to address me. That should have been my que to leave but we had booked this at the request of my daughter who was turning 35 that night (April 29th) so we stayed because it was too late to rearrange our plans and we were already out of 12 dollars each for garage parking, which later had to be extended. The night got better once we were finally seated and met Bruno. He was as helpful as he could be given how short staffed they were, so we waited all night for an extra sour cream and a shot of tequila that was requested at the start of the ordering of drinks. No one offered us anything for our troubles and seemed to care less. The food was mediocre, I am guessing it depends on what you order. The enchiladas were not appealing as they were hard on the bottom (my son and I both ordered enchiladas me crab and him beef) and both of plates were hard and a bit charred on the bottom making them hard to cut and eat. This dining experience was enough for me and my crew to determine we would NOT be visiting again. Unless this establishment improves its overall service, they will not exist very long
   

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8. C

   Codi VIP

   Phoenix1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Very loud, great food, slow service, good atmosphere
   

   Mexican Sugar Montrose - Regent SquareResponded 2 days ago

   Hi Codi, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and found the atmosphere at Mexican Sugar Montrose to your liking. We're sorry to hear about the issue with the service speed, we'll certainly take your feedback into account to improve our service. We look forward to serving you again soon!
   

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9. O

   Olga

   Houston1 review

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, excellent food. Great vibes. Kid friendly
   

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10. D

    Dianna VIP

    Houston34 reviews

    4.0

    Dined 7 days ago

    1. Overall 4
    2. Food 5
    3. Service 4
    4. Ambience 5

    The food here is incredible, great servers, unique drinks, a must try and repeat frequently. I don’t usually do pork but their pork chop is very tasty.
    

    Mexican Sugar Montrose - Regent SquareResponded 5 days ago

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed our incredible food, unique drinks, and had such a positive experience with our team—especially with Kelby! It’s always rewarding to know that our staff's kindness and enthusiasm make an impact on our guests. We truly appreciate your understanding regarding the delays you experienced during both visits. We recognize how important timely service is and are actively working on improving our host-to-waiter communication system to enhance efficiency during busy times. Your loyalty means a lot to us, and we’re delighted that you plan on returning frequently!
    

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