Mexican Sugar Montrose - Regent Square

Mexican Sugar Montrose - Regent Square reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. M

   Melissa

   Chicago7 reviews

   2.0

   Dined 1 day ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Disappointed. I want to say so much more but just plain disappointed. And I’m not even sure why I put it was my birthday in the notes. They didn’t even wish me a happy one so what was the point. I wish I didn’t go.
   

   Is this helpful?

2. R

   Ravi

   Houston2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My waiter was very considerate of the noise level when speaking. Food great as always
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Hi Ravi! Thank you for your kind review. We're thrilled you enjoyed Juan's service and the food here at Mexican Sugar. We'll be sure to pass your great feedback on to him and we look forward to seeing you again soon!
   

   Is this helpful?

3. C

   Ciera

   Chicago8 reviews

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Had to seek out a waitress, after sitting for 15 mins with no drinks
   

   Mexican Sugar Montrose - Regent SquareResponded 4 days ago

   Thank you for taking the time to share your feedback, Ciera. We appreciate your understanding and apologize for the delayed service you experienced. We are glad to hear that you were proactive in seeking out a waitress. We will address this issue with our team to ensure prompt and attentive service for all our guests. We hope to have the opportunity to serve you again in the future.
   

   Is this helpful?

4. P

   Pia

   Houston3 reviews

   2.0

   Dined 4 days ago

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 4

   From the minute we walked in the door for our 7:45p reservation the experience was marred. The hostess informed us that our table was not ready but was being prepared. Unfortunately, almost an hour later my reserved party of six was still waiting with no accurate estimate of when we would be seated. The manager was not at all accommodating and was not much more help than the hostess who was rude and had nothing more to offer than a dry apology four our inconvenience. The manager was listening to speak because before I could completely get out my issues (one of which was parking we had accrued before we had even been seated) he was rudely responding and using hand gestures to address me. That should have been my que to leave but we had booked this at the request of my daughter who was turning 35 that night (April 29th) so we stayed because it was too late to rearrange our plans and we were already out of 12 dollars each for garage parking, which later had to be extended. The night got better once we were finally seated and met Bruno. He was as helpful as he could be given how short staffed they were, so we waited all night for an extra sour cream and a shot of tequila that was requested at the start of the ordering of drinks. No one offered us anything for our troubles and seemed to care less. The food was mediocre, I am guessing it depends on what you order. The enchiladas were not appealing as they were hard on the bottom (my son and I both ordered enchiladas me crab and him beef) and both of plates were hard and a bit charred on the bottom making them hard to cut and eat. This dining experience was enough for me and my crew to determine we would NOT be visiting again. Unless this establishment improves its overall service, they will not exist very long
   

   Is this helpful?

5. C

   Codi VIP

   Phoenix1 review

   5.0

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 1
   4. Ambience 5

   Very loud, great food, slow service, good atmosphere
   

   Mexican Sugar Montrose - Regent SquareResponded 1 day ago

   Hi Codi, Thank you for taking the time to leave us such a wonderful review. We're thrilled to hear that you enjoyed our food and found the atmosphere at Mexican Sugar Montrose to your liking. We're sorry to hear about the issue with the service speed, we'll certainly take your feedback into account to improve our service. We look forward to serving you again soon!
   

   Is this helpful?

6. O

   Olga

   Houston1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Great service, excellent food. Great vibes. Kid friendly
   

   Is this helpful?

7. D

   Dianna VIP

   Houston34 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food here is incredible, great servers, unique drinks, a must try and repeat frequently. I don’t usually do pork but their pork chop is very tasty.
   

   Mexican Sugar Montrose - Regent SquareResponded 4 days ago

   Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you enjoyed our incredible food, unique drinks, and had such a positive experience with our team—especially with Kelby! It’s always rewarding to know that our staff's kindness and enthusiasm make an impact on our guests. We truly appreciate your understanding regarding the delays you experienced during both visits. We recognize how important timely service is and are actively working on improving our host-to-waiter communication system to enhance efficiency during busy times. Your loyalty means a lot to us, and we’re delighted that you plan on returning frequently!
   

   Is this helpful?

8. A

   Amaris

   Houston4 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I had an excellent experience. I look forward to returning in the near future.
   

   Mexican Sugar Montrose - Regent SquareResponded 4 days ago

   Thanks for the feedback, Amaris! We're thrilled to hear that you had an excellent experience . It's wonderful to know that you enjoyed our food and service. We noticed that you rated us a bit lower on value, and we appreciate your honesty. We strive to provide the best experience for our guests and your feedback helps us do that. We're looking forward to your return visit in the near future!
   

   Is this helpful?

9. C

   Christal VIP

   Washington DC17 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 3
   3. Service 4
   4. Ambience 4

   Love the vibe of the restaurant. Really cute! We went for brunch and enjoyed our food. The salsa was warm which I really liked but my family didn’t love it. We all loved the elote.
   

   • 
   • 

   Mexican Sugar Montrose - Regent SquareResponded 4 days ago

   Thanks for the review, Christal! We're thrilled you enjoyed the vibe and our elote. We're sorry to hear that some of your family members didn't enjoy their salsa. We always aim to cater to everyone's taste, and your feedback is valuable in helping us improve. We're glad to hear that you all enjoyed the food and service. We hope to welcome you back soon for another great brunch!
   

   Is this helpful?

10. G

    Gabriela

    Houston2 reviews

    5.0

    Dined 7 days ago

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Loved my time here. The brunch was EXCELLENT. The skull hot chocolate was perfection. The chips and hot salsa was sooooo good! Brooklyn was our waiter and she was so nice and accommodating. We were saying grace over our food and she asked if we could pray again so she could join us and we just LOVED that and her. Will definitely be going back again soon!
    

    Mexican Sugar Montrose - Regent SquareResponded 4 days ago

    Thank you for taking the time to share your wonderful experience with us! We are thrilled to hear that you loved your time at our establishment and found our brunch offerings to be excellent. It brings us great joy to know that you enjoyed the skull hot chocolate as well as the chips and hot salsa. We appreciate your kind words about Brooklyn; she is indeed a valued member of our team who strives to provide exceptional service. The moment you shared during grace is truly heartwarming, and we are delighted that it resonated with you. Your enthusiasm for returning means a lot to us, and we look forward to welcoming you back soon for another delightful meal!
    

    Is this helpful?