Mexican Sugar Montrose - Regent Square

De reviews over Mexican Sugar Montrose - Regent Square van mensen die hier hebben gegeten. Gebaseerd op recente beoordeling.

1. E

   Emily vip

   Miami2 recensies

   1.0

   Vandaag gegeten

   1. Algeheel 1
   2. Eten 1
   3. Bediening 1
   4. Sfeer 1

   Gave my reservation to someone else on my birthday. So I Had to wait another 45 minutes for an open table. Each drink took 30 minutes to get there. Service slow and poor. None of the management or hostesses had any idea what was going on. Will not return. Worst birthday ever.
   

   Mexican Sugar Montrose - Regent SquareHeeft vandaag gereageerd

   We're deeply sorry for the experience you had, especially on such an important occasion. There’s no excuse for the confusion with your reservation or the delays in service, and it’s clear we fell far short of providing the experience you deserved. We take this feedback seriously and will be reviewing what happened with our team to ensure it doesn’t happen again. While we can’t undo the frustration caused, we truly hope you’ll give us a chance to make things right in the future. Please contact me directly at Jared.escalante@mexicansugarcocina(.com)
   

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2. t

   todd vip

   Houston33 recensies

   2.0

   1 dag geleden gegeten

   1. Algeheel 2
   2. Eten 2
   3. Bediening 2
   4. Sfeer 5

   We were excited to try this given the great things we had heard. Our experience wasn’t so great. The drink service was very slow and when they arrived the glasses were dirty and had to be returned. The queso was not hot nor fully melted. The fajitas were fine but certainly not exceptional and frankly would rank behind many places in town. The bone in pork chop was really outstanding however the sides served with it were cold. It is a very lively place. Our service was very friendly albeit inattentive.
   

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3. P

   Pat

   Houston19 recensies

   3.0

   1 dag geleden gegeten

   1. Algeheel 3
   2. Eten 4
   3. Bediening 2
   4. Sfeer 3

   The food was good but it was so loud I felt like I was in a club! Maybe I’m just too old 😂 lots of young people. Service was very slow ! Not used to waiting on drinks that long .
   

   Mexican Sugar Montrose - Regent SquareHeeft vandaag gereageerd

   Thanks for the honest feedback—we’re glad you enjoyed the food, but we hear you on the noise and slow service. We know how frustrating it can be to wait on drinks, and we’re working on improving that. Hopefully next time it’ll be a little less lively and a lot quicker!
   

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4. H

   Haley vip

   Noordwest-Flori1 recensie

   1.0

   6 dagen geleden gegeten

   1. Algeheel 1
   2. Eten 1
   3. Bediening 2
   4. Sfeer 2

   Took almost 25 mins for a drink, server was nice but super under staffed. Our appetizer got there before the drink. And the steak in the tacos was super dry, needed a lot of lime juice to make it taste good.
   

   Mexican Sugar Montrose - Regent SquareReageerde 2 dagen geleden

   Thank you for taking the time to share your experience. I’m glad to hear your server was kind, but it’s clear we fell short in both timing and food quality—and that’s not the standard we strive for. The delay in your drink and the dry steak are both things we’ll be addressing with our team immediately. Your feedback is valuable, and I’m sorry we didn’t deliver the experience you deserved. We hope you’ll consider giving us another chance to get it right.
   

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5. M

   Mayra vip

   Houston5 recensies

   3.0

   6 dagen geleden gegeten

   1. Algeheel 3
   2. Eten 3
   3. Bediening 2
   4. Sfeer 4

   My friends and I were excited to try new a brunch place. Sadly, it did not live up to the hype. Service is something they really need to work on. We had reservations at 10 am (opening time) and they had us wait. By time table ready one of our friends went to bathroom so we told host we were just waiting on her. She rolled her eyes at us. We went up stairs to be seated and no sign or person there. So we assumed we sat ourselves. Another host came later and said we had another table. We followed her and they sat us at a 4 person table with a chair sticking out in aisle. Mind you the place is completely empty and plenty of larger tables. I asked for different table and we were moved. The whole interaction awkward and not very friendly. The food was OK but not worth the service. The drinks were best part. Not sure if would come back as plenty of restaurants with better service.
   

   Mexican Sugar Montrose - Regent SquareReageerde 2 dagen geleden

   Thank you for taking the time to share your experience. I’m really sorry to hear that your visit didn’t meet expectations, especially when you were excited to try us out for brunch. What you described—from the wait at opening to the awkward seating and unfriendly interactions—is not the kind of welcome we aim to give our guests. I appreciate your honest feedback, and we’ll be reviewing this closely with our team to make the necessary improvements. I’m glad to hear you enjoyed the drinks, but I understand that great service matters just as much. If you ever decide to give us another try, we’d love the opportunity to provide the kind of experience you were hoping for.
   

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6. J

   Julie vip

   Houston32 recensies

   4.0

   7 dagen geleden gegeten

   1. Algeheel 4
   2. Eten 4
   3. Bediening 4
   4. Sfeer 3

   Food was good (angus fajitas) and grilled shrimp salad. Restaurant’s indoor seating is loud - if you are bothered by noise sit on patios on the first or second floor.
   

   Mexican Sugar Montrose - Regent SquareReageerde 2 dagen geleden

   Thanks for visiting us, Julie! We're glad to hear that you enjoyed our angus fajitas and grilled shrimp salad. We understand your concern about the noise inside and appreciate your suggestion about the outdoor seating. We're always striving to create the perfect atmosphere for our guests, so we'll definitely take your feedback into consideration. We hope to see you again soon and we look forward to serving you another delicious meal. -Dalia
   

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7. M

   Melissa

   Chicago7 recensies

   2.0

   7 dagen geleden gegeten

   1. Algeheel 2
   2. Eten 2
   3. Bediening 2
   4. Sfeer 3

   Disappointed. I want to say so much more but just plain disappointed. And I’m not even sure why I put it was my birthday in the notes. They didn’t even wish me a happy one so what was the point. I wish I didn’t go.
   

   Mexican Sugar Montrose - Regent SquareReageerde 6 dagen geleden

   I'm truly sorry to hear that your birthday experience with us was such a letdown. What should’ve been a special and celebratory visit clearly missed the mark, and I deeply regret that we didn’t even acknowledge your occasion—that’s unacceptable and not reflective of the care we strive to show our guests. You deserved a warm, memorable experience, especially on your birthday, and I completely understand your disappointment. I’d really appreciate the chance to connect and make this right if you're open to it. Please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com)
   

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8. R

   Ravi

   Houston2 recensies

   5.0

   Gegeten op 2 mei 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   My waiter was very considerate of the noise level when speaking. Food great as always
   

   Mexican Sugar Montrose - Regent SquareReageerde 7 dagen geleden

   Hi Ravi! Thank you for your kind review. We're thrilled you enjoyed Juan's service and the food here at Mexican Sugar. We'll be sure to pass your great feedback on to him and we look forward to seeing you again soon!
   

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9. M

   Matt

   Houston5 recensies

   5.0

   Gegeten op 30 april 2025

   1. Algeheel 5
   2. Eten 5
   3. Bediening 5
   4. Sfeer 5

   Great place! Tasty food and truly reasonable prices! Can’t wait to go back!
   

   Mexican Sugar Montrose - Regent SquareHeeft vandaag gereageerd

   Thank you! We’re so glad you enjoyed the food and found the prices just right. Can’t wait to have you back for another visit soon!
   

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10. C

    Ciera

    Chicago8 recensies

    4.0

    Gegeten op 30 april 2025

    1. Algeheel 4
    2. Eten 5
    3. Bediening 3
    4. Sfeer 5

    Had to seek out a waitress, after sitting for 15 mins with no drinks
    

    Mexican Sugar Montrose - Regent SquareGereageerd op 30 april 2025

    Thank you for taking the time to share your feedback, Ciera. We appreciate your understanding and apologize for the delayed service you experienced. We are glad to hear that you were proactive in seeking out a waitress. We will address this issue with our team to ensure prompt and attentive service for all our guests. We hope to have the opportunity to serve you again in the future.
    

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