Mexican Sugar Montrose - Regent Square

Le recensioni di Mexican Sugar Montrose - Regent Square delle persone che hanno visitato e mangiato al ristorante. In base alla valutazione recente.

1. E

   Emily VIP

   Miami2 recensioni

   1.0

   Visitato oggi

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 1
   4. Atmosfera 1

   Gave my reservation to someone else on my birthday. So I Had to wait another 45 minutes for an open table. Each drink took 30 minutes to get there. Service slow and poor. None of the management or hostesses had any idea what was going on. Will not return. Worst birthday ever.
   

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2. P

   Pat

   Houston19 recensioni

   3.0

   Visitato 1 giorno fa

   1. Complessivo 3
   2. Cibo 4
   3. Servizio 2
   4. Atmosfera 3

   The food was good but it was so loud I felt like I was in a club! Maybe I’m just too old 😂 lots of young people. Service was very slow ! Not used to waiting on drinks that long .
   

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3. H

   Haley VIP

   Tallahassee1 recensione

   1.0

   Visitato 6 giorni fa

   1. Complessivo 1
   2. Cibo 1
   3. Servizio 2
   4. Atmosfera 2

   Took almost 25 mins for a drink, server was nice but super under staffed. Our appetizer got there before the drink. And the steak in the tacos was super dry, needed a lot of lime juice to make it taste good.
   

   Mexican Sugar Montrose - Regent SquareHa risposto 2 giorni fa

   Thank you for taking the time to share your experience. I’m glad to hear your server was kind, but it’s clear we fell short in both timing and food quality—and that’s not the standard we strive for. The delay in your drink and the dry steak are both things we’ll be addressing with our team immediately. Your feedback is valuable, and I’m sorry we didn’t deliver the experience you deserved. We hope you’ll consider giving us another chance to get it right.
   

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4. M

   Mayra VIP

   Houston5 recensioni

   3.0

   Visitato 6 giorni fa

   1. Complessivo 3
   2. Cibo 3
   3. Servizio 2
   4. Atmosfera 4

   My friends and I were excited to try new a brunch place. Sadly, it did not live up to the hype. Service is something they really need to work on. We had reservations at 10 am (opening time) and they had us wait. By time table ready one of our friends went to bathroom so we told host we were just waiting on her. She rolled her eyes at us. We went up stairs to be seated and no sign or person there. So we assumed we sat ourselves. Another host came later and said we had another table. We followed her and they sat us at a 4 person table with a chair sticking out in aisle. Mind you the place is completely empty and plenty of larger tables. I asked for different table and we were moved. The whole interaction awkward and not very friendly. The food was OK but not worth the service. The drinks were best part. Not sure if would come back as plenty of restaurants with better service.
   

   Mexican Sugar Montrose - Regent SquareHa risposto 2 giorni fa

   Thank you for taking the time to share your experience. I’m really sorry to hear that your visit didn’t meet expectations, especially when you were excited to try us out for brunch. What you described—from the wait at opening to the awkward seating and unfriendly interactions—is not the kind of welcome we aim to give our guests. I appreciate your honest feedback, and we’ll be reviewing this closely with our team to make the necessary improvements. I’m glad to hear you enjoyed the drinks, but I understand that great service matters just as much. If you ever decide to give us another try, we’d love the opportunity to provide the kind of experience you were hoping for.
   

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5. J

   Julie VIP

   Houston32 recensioni

   4.0

   Visitato 7 giorni fa

   1. Complessivo 4
   2. Cibo 4
   3. Servizio 4
   4. Atmosfera 3

   Food was good (angus fajitas) and grilled shrimp salad. Restaurant’s indoor seating is loud - if you are bothered by noise sit on patios on the first or second floor.
   

   Mexican Sugar Montrose - Regent SquareHa risposto 2 giorni fa

   Thanks for visiting us, Julie! We're glad to hear that you enjoyed our angus fajitas and grilled shrimp salad. We understand your concern about the noise inside and appreciate your suggestion about the outdoor seating. We're always striving to create the perfect atmosphere for our guests, so we'll definitely take your feedback into consideration. We hope to see you again soon and we look forward to serving you another delicious meal. -Dalia
   

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6. M

   Melissa

   Chicago7 recensioni

   2.0

   Visitato 7 giorni fa

   1. Complessivo 2
   2. Cibo 2
   3. Servizio 2
   4. Atmosfera 3

   Disappointed. I want to say so much more but just plain disappointed. And I’m not even sure why I put it was my birthday in the notes. They didn’t even wish me a happy one so what was the point. I wish I didn’t go.
   

   Mexican Sugar Montrose - Regent SquareHa risposto 6 giorni fa

   I'm truly sorry to hear that your birthday experience with us was such a letdown. What should’ve been a special and celebratory visit clearly missed the mark, and I deeply regret that we didn’t even acknowledge your occasion—that’s unacceptable and not reflective of the care we strive to show our guests. You deserved a warm, memorable experience, especially on your birthday, and I completely understand your disappointment. I’d really appreciate the chance to connect and make this right if you're open to it. Please feel free to reach out to me directly at Jared.escalante@mexicansugarcocina(.com)
   

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7. R

   Ravi

   Houston2 recensioni

   5.0

   Visitato il giorno 2 maggio 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   My waiter was very considerate of the noise level when speaking. Food great as always
   

   Mexican Sugar Montrose - Regent SquareHa risposto 7 giorni fa

   Hi Ravi! Thank you for your kind review. We're thrilled you enjoyed Juan's service and the food here at Mexican Sugar. We'll be sure to pass your great feedback on to him and we look forward to seeing you again soon!
   

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8. M

   Matt

   Houston5 recensioni

   5.0

   Visitato il giorno 30 aprile 2025

   1. Complessivo 5
   2. Cibo 5
   3. Servizio 5
   4. Atmosfera 5

   Great place! Tasty food and truly reasonable prices! Can’t wait to go back!
   

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9. C

   Ciera

   Chicago8 recensioni

   4.0

   Visitato il giorno 30 aprile 2025

   1. Complessivo 4
   2. Cibo 5
   3. Servizio 3
   4. Atmosfera 5

   Had to seek out a waitress, after sitting for 15 mins with no drinks
   

   Mexican Sugar Montrose - Regent SquareRisposta inviata il giorno 30 aprile 2025

   Thank you for taking the time to share your feedback, Ciera. We appreciate your understanding and apologize for the delayed service you experienced. We are glad to hear that you were proactive in seeking out a waitress. We will address this issue with our team to ensure prompt and attentive service for all our guests. We hope to have the opportunity to serve you again in the future.
   

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10. P

    Pia

    Houston3 recensioni

    2.0

    Visitato il giorno 30 aprile 2025

    1. Complessivo 2
    2. Cibo 3
    3. Servizio 2
    4. Atmosfera 4

    From the minute we walked in the door for our 7:45p reservation the experience was marred. The hostess informed us that our table was not ready but was being prepared. Unfortunately, almost an hour later my reserved party of six was still waiting with no accurate estimate of when we would be seated. The manager was not at all accommodating and was not much more help than the hostess who was rude and had nothing more to offer than a dry apology four our inconvenience. The manager was listening to speak because before I could completely get out my issues (one of which was parking we had accrued before we had even been seated) he was rudely responding and using hand gestures to address me. That should have been my que to leave but we had booked this at the request of my daughter who was turning 35 that night (April 29th) so we stayed because it was too late to rearrange our plans and we were already out of 12 dollars each for garage parking, which later had to be extended. The night got better once we were finally seated and met Bruno. He was as helpful as he could be given how short staffed they were, so we waited all night for an extra sour cream and a shot of tequila that was requested at the start of the ordering of drinks. No one offered us anything for our troubles and seemed to care less. The food was mediocre, I am guessing it depends on what you order. The enchiladas were not appealing as they were hard on the bottom (my son and I both ordered enchiladas me crab and him beef) and both of plates were hard and a bit charred on the bottom making them hard to cut and eat. This dining experience was enough for me and my crew to determine we would NOT be visiting again. Unless this establishment improves its overall service, they will not exist very long
    

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